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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I ordered 2 tank tops and 2 sundresses from this site. I received my order within 4 weeks. The clothing was quality and looks great on me.
I ordered from this site and i love their service. I will order again as soon as i can.
Have a nice day
Anna
Sweden
Dear Aniseh,
Thanks for your kind feedback. Your support is our biggest motivation to improve us in every aspect. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team
Sunny was very helpful with my questions online. I need to return an item and I contacted the online customer service chat and it was quick and easy.
Dear Nancy P.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Shop at www.yoins.com very satisfying. What you see what you get! The goods are very good and fast delivery with a neat wrapping! Very reliable!
Very fast answering for my qestion, Thats Sunny for your help i hope soon i order next nice clothes from this website
Dear Magda F,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Im extremely happy with the quality and fit of the 3 dresses I ordered from Yoins!
Great site and great designs
Dear Charmaine M,
Thank you for your wonderful review.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
The online chat was most helpful to assist in my return. They immediately sent me an email to process my return
Dear Heidi A.,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Easy Fast & Free return of items that didn't fit. Love the items that did fit. Good quality. Will order again.
Dear amela W,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
My romper is awesome and the service is great! I am very happy with my purchase! I will definitely buy again
Dear Valentina C.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Unfortunately the item i really wanted did not arrive but i was very happy with the other two items i received.
Dear Susan F.,
Thank you for your comment.
We are glad to hear that you are satisfied with our items. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I LOVED the service, the options, the help they offered everytime i needed. My orders arrived before expected. I'm a fan!
Dear filipa d.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I received an email to say my parcel was delivered, however I have not received anything. Have emailed with no response
Dear Gemma,
We sincerely sorry for the delay response as there are too many emails to reply recently.
As we can not find your order information here, Could you contact us via live chat ro telephone directly?
This are the link of contacting and telepne number:
https://www.yoins.com/Yoins-Contact-Us-a-33.html
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Looking forward to your there reply.
Best wishes,
Yoins Team
Respond to their mails very fast And refund fast if There is any problem with your order. Quality is also good and their application is well made
This company is one of the most professional online clothing stores every time I order my outfit is on time and the fit and quality is impeccable
Dear Bec h.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Disappointed that the advertisements keep appearing on facebook displaying items of clothing that are out of stock.
Dear Julianne,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. There many people interested in the item advertised on Facebook. We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Super fast reaction to my questions. Now just waiting to receive my order to try it as it is the first time for me...
Dear Ms C,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Sunny was very helpful and did a size change on a pre-existing order quickly and easily for me! Her service was prompt and efficient.
Dear Cylena P.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Excellent service Thank you for your help when contacting you about a top I had ordered. What was late coming. Help was given Thank you again.
Dear Sally W,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I just chatted with Bradley and he was wonderful. He answered my question quickly and solved the issue. Kudos Bradley!
Dear Diane S.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I am very satisfied with my purchases on this page, what I am asking for and arrives very quickly thanks
I ordered a dress a while ago, which came later than the expected delivery date, but the quality of the dress was amazing.
Dear Golbahar S.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Its perfect, very good service
The shipping is fast and the service its number 1
Bradley ask for all my question, vert good
Dear Alicia B.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Janice D.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
June