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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Really nice fitting dresses. Comfortable wearing and beautiful fabric. Beautiful colors. Length of the dresses resamble the photos on the webshop.
Very nice top
Described very well
Soft material
Good price
Flattering
May have been able to order the next size smaller
Dear Lori C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
The process was quite simple. I hope to get my items as seen to do more business with you
I like their clothing
Because you have items I need
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
The process was quite simple. I hope to get my items as seen to do more business with you
I like their clothing
Because you have items I need
Sunny was very helpful in making the necessary changes for my order. I cant wait to get the items!
Dear Jodi L.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Do not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I sm contacting ebay & amazon on howcthey conduct their business and will continue to discredit them until they 're emburse meDo not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I apm contacting ebay & amazon on howcthey conduct their business
Dear Debra,
We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible.And we will arrange the refund immediately when we received the order.
More details about the return policy, please refer to the website, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Yoins team.
Unfortunately like many others, I had a very bad experience with Yoins. I ordered a midi dress halter lace based on the statement in their website that Our professional quality control and assurance service always check your items before the shipment and under the understanding that it was not a Chinese website (they do not declare it until an order is placed). I paid just under £16.00 with postal charges.
I was not expecting to receive silk and Chantilly lace, however, when I received the dress it was so badly manufactured and below the expected standard/quality material. The dress had a very tight and badly sewed back zip that it was pulling the skirt up, the zip was longer than the dress with the top sticking up the top line, the lace was badly matched on the sides. All or part of the scallop were just roughly cut and sewed making it looking unfinished and ugly to see.
The front lace scallops were uneven and finished to show asymmetry.
In overall the dress was very badly assembled, manufactured and sewed.
I immediately contacted Yoins that of course took several emails and a week to respond instead of the declared 24 hours. I requested to have a full refund including the postal charges without sending the dress back as the alterations would have cost me well above what I paid for the dress. The alternative was to bin it.
This is when I started looking for reviews and I felt not only horrified by the treatment reserved to their customers but also how they are cheated and mislead.
I immediately underlined to Yoins their statement of guaranteed quality control but the only answer received was complete careless, that they control the items before dispatch (pull my legs again Yoins!) and a proposed a refund of only 20%.
Despite sending several times the photos they requested, the customer service answer was that they could not see any fault with the dress therefore the alternative was a 20% refund or sending back the dress at my expenses.
In consideration of the several complaint of non-receipt of the parcel by Yoins and refusal of refund, leaving the customer double out of pocket, I refused to send the dress back.
In my opinion they are perfectly aware of shipping trash and, like many other said, imposing difficult refund/return policies to discourage the tricked buyers.
I requested the 20% refund because I would have never arrived to the conclusion of getting my full money back and because they do not deserve to keep one single pence of mine, even if the refund is £2.40. And this is what I told them.
They do not deserve any trust and should be fined by the relevant authorities for false quality controls declarations.
Dear Emy,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
If i have a problem with a order, the service is verry fast and helpfull and frendly. The delivery is also verry fast to switzerland. Thank you
Dear Kueenzi S,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Olivia
I ordered a size 14 playsuit and it just about fits my size 6 teenage sister. Not happy at all
Amazing It was faster than 16 days it was maybe a week that I ordered and I got it really early Ill post a picture later
Dear Heather L.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Great Helpful Staff, Good value for money as I was cagey ordering online but the quality is definitely in the clothing I bought
Dear Sinead C.,
Thank you for your comment.
We are glad to know that you have a high opinion of our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
How can I order anything when your website DOES NOT WORK! Can't pay for anything because nothing goes through! THIS IS NOT PROFESSIONAL!
Dear Jane D.,
We are sorry to hear that.
We have stores on many platforms. Such as the phone APP, Facebook, Instagram and so on. In this case, it may be due to the network, or other factors. How about contact us via the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve the issue directly？
Hope to hear from you again.
Kind regards.
Yoins Team
Sunny was extremely helpful in fulfilling my order! Fast and efficient service! I will order again!
Dear Lisa b.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Bradley
ALL IN THE TITLE. It was the last purchase in january with that credit card. Got fraudulent charges a couple months after.
DO NOT BUY, NOT SECURE
Dear Uriell Z.,
We are sorry to hear that.
YOINS is a secure website, and there are many other factors that can lead to a credit card being hacked.
In this case, could you please contact us and provide your order number to us? Or please show us more details about it, like a screenshot, to let us know more to help you. You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can contact us by email(cservice@yoins.com), a message to Facebook or Instagram. You can also contact us directly via live-chat
(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. If you contact us via live-chat or by telephone, please pay attention to the working time to avoid any unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Polly
Great customer service, and a reliable site. I would definitely recommend this site to others.
Nice fit nice material definitely use again. In fact I have already ordered something else...
Dear Cath J.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I recieved 3 tops I'd ordered and the qualiťy was poor material very cheap qúalitý. Couldnt turrn it! Yoins were not helpful at all
Dear Linda B.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Been waiting 6 wks no shirt after reading reviews I'm worried no answers from CSI want my shirt or my money
Dear Rosemary S.,
We are sorry to hear that.
In this case, could you please contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order？We sincerely apologize for the inconvenience this has caused you.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Iris.
Super dress
Perfect colour en fits super
The material of the dress is also perfect
I leuke yoins
And i wil order again
Dear Kim H., thank you for your valuable evaluation. Your satisfaction is our biggest motivation. We constantly improve the quality of service and products. For any further advice, please feel free to tell us. Thank you. Atlee
NEVER AGAIN WILL I ORDER YOUR JUNK AGAIN! YOU ADVERTISE "FOR CHRISTMAS" BUT YOU CAN'T GET IT SHIPPED BY CHRISTMAS!
Dear Kari M.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Due to an overwhelming popularity of this item, and the hot season, your order maybe delayed to shipped out because of the stock issue, we are trying our best to update the quantity in time, so that the order can be sent out earlier.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Great, well priced products, quick delivery and great customer service. Thank you very much.
Been 4 weeks since I ordered! No show, where is my item? No contact
Dear Gemma, could you please email our customer service cservice@yoins.com? And offer us your order number, we will track the shipping information for you.
My jumper and top are lovely the sides are stop one and look amazing definitely going to use again!
Dear Patsy B.,
Thank you for shopping Yoins.
Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Happy every day.
Best regards,
Yoins team
5 stars I Can not fault the service and communication between my self and YOINS, I was very satisfied
Dear Christine b.,
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Really quick replies when dealing with enquires to them, happy with the outcome
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Nicole B.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly