• YOINS

YOINS

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Overview

YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.

  • Service
    75
  • Value
    159
  • Shipping
    160
  • Quality
    157
Positive reviews (last 12 months): 75%
Positive
3
Neutral
1
Negative
0

Instant Feedback

4,344 reviews

53
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How would you rate YOINS?
Top Positive Review

“Incredible”

Garik L.
4/13/24

Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.

Top Critical Review

“Its a scam company”

ilias s.
9/8/20

I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!

Reviews (1,604)

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Reviews that mention popular keywords

customer service (366) post office (23) size chart (34) return items (19) delivery time (24)
Thumbnail of user beauhammonsjyzo
4 reviews
0 helpful votes
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April 13th, 2024

Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.

Thumbnail of user rodriqueboeselxtfwu
12 reviews
1 helpful vote
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April 12th, 2024

I do very little on line shopping because of delays. The confirmation was swift and information regarding shipping and delivery were so exact! Very satisfied.

Thumbnail of user kmoriesaywonxzif
7 reviews
1 helpful vote
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April 17th, 2024

Good quality of tailoring and knitwear, the only thing is a little thin, so refusal. Covers problem areas.

Thumbnail of user iliass18
1 review
2 helpful votes
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September 8th, 2020

I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear Ilias s,

Thank you for notifying us of your complaint. We hope you can give us a chance to explain:

Here is our policy: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html

Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when the goods you’ve ordered from us arrive in your country. Clothes are a commonly taxed item, so we strongly recommend you check. Every country has different rules. Taxes are charged by their local Customs Office and country regulations that are beyond our control.

In this condition. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.

We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Best regard,
June

Thumbnail of user destineb2
1 review
2 helpful votes
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August 4th, 2021

I recently found out about Yoins through an Instagram ad, and I saw deals that seemed unbelievable. Soon after, I purchased so many clothing items. I definitely recommend this for anyone who wants great clothing pieces (plus accessories) for an awesome price!

Products used:
Cardigans, jeans, pantsuits, shirts,

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Thumbnail of user christieg2
1 review
0 helpful votes
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October 23rd, 2015

Received my dresses really quickly within a few Days! When I needed help with sizing their customer service people replied within a timely fashion and were extremely helpful! Will be buying from them again

Thumbnail of user clairev19
1 review
1 helpful vote
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December 14th, 2018

Very good online site to shop, clothes are not expensive at all and are so cute. Yes I had some few shipping issues but customer services always did the right things to refund me when it happened. Otherwise shipping was really fast; less than a week for express delivery.

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear claire V.,

Thank you for your comment.

We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.

Looking forward to your visit again.

Best regards,
Chanring

Thumbnail of user cassidyo
2 reviews
5 helpful votes
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August 11th, 2018

Everything I've ordered has come in relatively good time, considering I'm in Canada and it comes from China.
Pretty good quality all of them have looked just like the pictures. I prefer this site over some other cheap online shopping sites.
Tip is just to read thr reviews and customer's pictures.

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear Cassidy o.,

Thank you for your wonderful review.

The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.

Have a nice day.

Best regards,
Polly

Thumbnail of user harrym328
3 reviews
0 helpful votes
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December 18th, 2021

I want to express my gratitude to the entire team. Thanks for your patience and understanding with buyers. There were a lot of questions, I had never ordered before, I was very pleased, they answered quickly, everything went perfectly.

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user elsaa11
1 review
0 helpful votes
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October 18th, 2018

It was my first time ordering with YOINS and bought 4 dresses. One item didn't fit me well but it's been over 30 days and it was completely my fault because I went out of the country. I reached out to customer service through chat and they were VERY FAST in responding. They sent me a free return label and then gave me 10% off for next purchase! What an amazing experience with Sunny! I will definitely buy again and recommend them to all my friends. :)

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear ELSA A.,

Thank you for your wonderful comment.

We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.

Have a nice day!

Best regards,
Chanring

Thumbnail of user shannonm43
1 review
0 helpful votes
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October 1st, 2015

I was so pleased with the customer service I received upon using this web site as the clothes did not fit at first, they were more than happy to get this sorted straight away with no hassle and have resent me my items. I cannot fault this website for a single thing! Highly recommend!

Thumbnail of user katerinak7
1 review
0 helpful votes
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February 3rd, 2016

I've made almost 10 orders from Yoins in the past year, and each time I'm even more satisfied with the items! They offer wide range of items for every style and size, the materials they use are of high quality (which I didn't expect, because of the low prices you assume they would cut back on quality) and the shipping is fairly fast (3 weeks regular shipping).

I recently had an issue with one item of my order, but customer service answered and helped me in just a couple of hours time. I'm just stunned by this site, possibly my favorite and best online shopping experience!

Service
Value
Shipping
Quality
Thumbnail of user juliec188
1 review
0 helpful votes
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February 5th, 2018

Received my order and very happy with quality of goods and shipping timing. Also size is perfect. Have just placed another order for 3 more items. Also had no problems containing YOINS through live chat. Highly recommend.

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear Julie C.,

Thank you for your wonderful review.

The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.

Have a nice day.

Best regards,
Iris

Thumbnail of user sandib8
1 review
1 helpful vote
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December 10th, 2016

I bought two nice dresses from Yoins. They both look exactly like the pictures although since I am considerably tall one of the dresses was quite short on me. I contacted Yoins and they organised a remedy with me. Their customer service is great and I would recommend buying off them for aesthetic looking going out clothes that are extremely affordable. I would highly recommend measuring yourself properly and comparing to the sizing charts before you buy. Cheers

Thumbnail of user sanjays56
1 review
0 helpful votes
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September 27th, 2018

I normally don't struggle with words, but at this juncture, yes I am. I placed an order few weeks back, some how something went wrong and I found it difficult in getting the packet. My luck when I raised query, I bumped into Yuri.

In this whole incidence this was the best thing. Yuri took my case as personal case, managed it very professionally and help me all through.

Yuri is model customer care person. Thanks a ton. Love you guys.

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear Sanjay S.,

Thank you for your comment.

We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.

Have a nice day.

Kind regards.
Polly

Thumbnail of user kelsieg
1 review
2 helpful votes
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June 4th, 2016

I was a little bit sceptical about ordering off this site as I'd never heard of it before and only saw it on facebook. I spent £50 on summer clothes and my order took 4 weeks to come (quicker than I expected). Really good quality and the sizes are spot on. I'm a size 10/12 so I ordered a 12 and they fit my body shape lovely! Will definitely be using this website again!

Thumbnail of user elizabethg246
1 review
0 helpful votes
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August 13th, 2018

I bought quite a few items and they were good quality and they have such great customer service, especially yuri. Any questions were answered very quickly. Will be shopping again with them in the future.

Thumbnail of user lauryne
1 review
0 helpful votes
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October 22nd, 2015

I have been eyeing this website for months. But i had been skeptical about the quality because of how cheap they are, i just received my package (super fast shipping btw) and i am so impressed at the quality! I ordered two crop tops and two scarfs, the only thing is that one of the scarves came with a little tear (doesn't bother me at all). Will definitely be ordering from here again.

Service
Value
Shipping
Quality
Thumbnail of user misswf
1 review
1 helpful vote
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February 5th, 2016

Yoins are pleasant, polite and professional people to deal with if you want to shop online and get things delivered efficiently to your door. I received my goods within the stated time-frame. (I got some beautiful silver jewellery) There was nothing wrong with the quality and they looked exactly as advertised in their pictures. Yoins are fair and true to their word - which is spoken in fluent and correct English. I would advise online shoppers that in order to avoid disappointment, they need to research the size variations of shoes and clothes for each country as they differ. I would most certainly deal with Yoins again. Thank you Vivian and all at Yoins!.

Tip for consumers:
Enjoy your experience!

Service
Value
Shipping
Returns
Quality
Thumbnail of user louisec46
1 review
0 helpful votes
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January 18th, 2016

I ordered over 200 euro worth of clothes and I honestly can't fault a thing. They delivered to Ireland a lot faster than I expected, the sizes were all perfect and the quality was exceptional for their low prices! Would definitely recommend, very happy!

Thumbnail of user taidjed
1 review
1 helpful vote
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March 12th, 2021
Verified purchase
• Updated review

Not gonna lie I almost always ignore ads on Facebook and Instagram but they had these robes that looked like something you'd see in an anime or starwars and I just had to buy them. They fit quite well and the feel is great. Might have to use these in a cosplay and possibly during skit in the future. Everything came out perfectly and I hope this company comes out with more renditions of these products.

Reason I chose this business:

I saw one of my friends repost one of your ads for the cloaks on facebook and being a huge starwars and anime fan I was like this right here is a must have

Reason I chose this product:

Cloaks look cool. These in particular remind me of Obi Wan Kenobi

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Easy to navigate, cool clothes
February 3rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

I saw one of my friends repost one of your ads for the cloaks on facebook and being a huge starwars and anime fan I was like this right here is a must have

Reason I chose this product:

Cloaks look cool. These in particular remind me of Obi Wan Kenobi

Thumbnail of user kristena21
1 review
0 helpful votes
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July 13th, 2017

I didn't expect such high quality clothing for such a good deal. Yoins has nice clothing that is so similar to high-end brands for a fraction of the cost! It all fit perfectly and arrived fairly fast to the US. 10/10 would recommend ordering from this company (:

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear Kristen,

Thanks for your support for our products and service. (^-^)

We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.

Wish you a nice day.

Best regards,
Yoins Team

Thumbnail of user lisan595
1 review
1 helpful vote
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March 13th, 2021
Verified purchase
• Updated review

I absolutely love YOINS! As a plus size, curvy woman, it is hard to find clothes that make me feel sexy & for an affordable price. Many places with plus size is either expensive &/or not my style. Very pleased! A big woman wants to look good too! Thank you, Yoins!

Reason I chose this business:

Facebook page popped up as a suggested plus size online shopping store!

Reason I chose this product:

I wanted some new sexier outfits!

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Quick & easy shopping!
February 9th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Facebook page popped up as a suggested plus size online shopping store!

Reason I chose this product:

I need new shirts that are more flattering

Thumbnail of user madeleinef3
1 review
0 helpful votes
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December 12th, 2016

I ordered 4 items on a sunday night from their website. Since I live in Finland, I was a little bit worried about the shipping and payment, Everything went better than expected although 2 of the items were sold out. I got an email from them and decided to wait for these two items to get back in stock, and Yoins told me I would get an email when my order is shipped. Very satisfied with their customer service!

Thumbnail of user rukshanas
1 review
1 helpful vote
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June 1st, 2015

I don't usually order online from the UK let alone USA however I can reassure anyone that Yoins won't let you down! I received everything I paid for and it was exactly as it was displayed on their website. I was always kept updated via email about where my order is. Everything was delivered to me in exactly 10 days and delivery was cheap! Any queries I had the team instantly helped me. I'll definitely be ordering from here again! :)

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From the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.

Business History

Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.

Company Representative

Thumbnail of user rebeccal10
Katherine L.

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