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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I just received my sweater and OMG! Nothing like the picture! Very, very poor quality. I see clothing like this in the asian stores around town for $5.99!
Never again! Buyer beware... not worth the cost! Better off buying at your local swapmeet...
After a long time of waiting and exchanging mails with the customer support, they could never gave me a solution. My package never arrived to Mexico City, it took more than 30 business days to give me a proper response. Of course that the company never gave me a tracking number or something, they told me to ask in my local post office. It was a terrible experience.
Dear Patricia,
Thanks for your choice with our shopping site.
It usually takes 7-25 working days to deliver your parcel to Mexico City via standard shipping or airmail, 7-12 working days via priority direct mail, 3-7 working days via expedited shipping service.
If you cannot receive your parcel in delivery estimated time, you can confirm the address with us and have a check at the local post office as the parcel will be held there if your delivery address cannot be found by the postmen.
On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non-tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
Of course, you have the right to ask for the refund or resending parcel after the waiting and checking. We feel sorry for all the inconvenience caused by the delay of delivery.
If you do not satisfied with the solution we provided for you, you can contact us in other ways.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
In Yoins, if your billing address is not matching your delivery address, forget buying! Their policy forbid you to make present to your girlfriend, and they cancel your purchase! Anyone has seen such a stupid policy? I buy since almost the birth of internet, first time it happens to me! Do not buy in Yoins! They just cancel and keep your cash 30 days! Almost scammers!
Dear jacques d.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Sorry for your order was cancelled by us in order to ensure your transaction safety.
We have sent you an email and offer you a discount via this email and if you have any question, please reply us in the email.
Thank you for your patience and understanding.
Best regards,
Polly
I have been shopping at yoins for the last few months and I have to say that the staff there is very helpful, friendly and knowledgeable. They have a great selection of suits, jeans and t-shirts that would fit any man. The sales staff are always willing to help you find what you need and they are very friendly through out all their interactions with me.
I found a dress that was a copy very similar to a signed one I wanted (retail € 260) for €23 I decided to buy with paypal and try this website. It took 3 weeks to arrive to Italy, not so much time for a standard shipping and everything was well packed and as described. I got that dress (very very beautiful, fits very well) and other 2 dresses. I am very happy, I spent a little but got good quality stuff I could never had a bigger bargain. For all of you undecided, if you find something you love at yoins.com give it a try. You will be happy for your deal.
Thanks again to Bradley who saved the day with sorting out my return! Keep up the great work and thanks for always being available to help!
You are a great asset to your company and I am sure they know this by now! If not, I will say it again.
Thanks Bradley!
Dear Nicoline v.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day.
Best regards,
Iris
I cant get Gayna to send me the return address for the incorrectly product that was sent to me. I have 6 emails from her trying to get me to keep what they sent me and they'll compensate me $21 USD and wants me to pay shipping cost for an wrong order. I ordered 4 short outfits and didn't revive any of them. This is the most worst experience I've ever had buying clothing. I sent them pictures of the product received and let them know how disappointing their service is. This place has no customer satisfaction when they wont acknowledge the mess up and fix it. I will be filling a complain of the handling of my order. If anyone can help me please reach out to me. *******@yahoo.com
Tip for consumers:
You can only contact them via email and it takes them 24 hours to get back with you. You cant talk to an actual person.
Products used:
None, what they sent is something my husband will not wear. The material is very cheap looking.
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
I have been buying from Yoins for the past few months and have been pleasantly surprised at the quality of clothing and level of after service provided. I would definitely recommend Yoins to anyone looking for a quick and easy online shopping experience.
Dear Carmen,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Hopeless case. Took a month and a half for order to arrive with no help at all from customer service. Once arrived the clothes looked nothing like they did in the photos so dissapoiting. Sent back and had to pay 10 shipping myself even though I waited so long for them to arrive- no form of compensation, horrible service. Horrible site. Stay away.
Dear Chloe,
We are sorry to hear that the items did not work out for you. We surely do our best to list the necessary information such as material and measurements in hopes to give an idea of the fit and feel. Nonetheless, we're sorry that it still did not work out. As we are always looking to improve, we greatly appreciate the review.
This is link of return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
If there is anything in particular you need any help with, we'd love to see what we can do for you. Feel free to Message us if you'd like any further assistance.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Yoins Team
I wrote them by days and they still didn't reply me! I had posted a complain by here and they replied me but never solved the problem, i want at least my money back that this company took and not sended my clothes! In the website btw there's ANYTHING telling me if is processing, shipping or what! I'm really disappointed!
Dear Franciely,
Thanks for your order and feedback. We are sorry for all the inconveniences caused by the delayed reply. Normally we will reply you within 24 hours if you contact us via email on working days. Could you please tell us your order number when you contact us, we will check your order status and will offer you more information about your order.
You can contact us by live chat or you can call us:
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
We promise we will solve the problem for you.
Best regards,
Yoins Team
Hello, I emailed you over the weekend regarding my packages and have not heard anything back. I was told that once my packages were sent I would receive a confirmation email. I did not. I checked online and the status says that they are shipped but I have no way of confirming that. I paid extra to have my items shipped faster since my event is coming up. Please get back to me ASAP!
Dear Macy, both of your orders 13623415 and 13623475 have been shipped on April. 3th, please check with your junk mailbox, the confirmation emails might be sent there sometimes. Our staff have also replied you about the tracking information. Any further inquiry, please keep in touch with cservice@yoins.com.
I have been looking at the ads on facebook for a while and loved the style of the clothes for my size. I was hesitant on ordering because of getting the right size and not knowing the company. I found that delivery took so long so if you really want to wear something it may not come in time for an event. Also my tracking order stressed me out because it said delivered before it was delivered to the customer. I just received it this morning and part of me was glad the driver left it in the door but another part of me was worried that they did that because anyone could have taken the package that took so long to come. Overall the shirt is beautiful and i will most likely order again but for the experience, if delivery time can be faster that would be significant.
I tried to use the chat feature and I was trying to tell them the online tracker was saying I got the package and it was signed for. They kept just telling me that the package could be at the post office, I was asking for the company that was delivering ie..If it was fedex or post office but they wouldn't answer and if they could have given me the information to call to check why the package said it was signed for I would have had more confidence it was coming. I was getting scared that it wouldn't arrive and that I had been scammed. Then I got an email after I spoke with them saying how was the delivery, so I emailed a little more upset saying I just called to say I didn't get a delivery. No one offered to call and track down the package which I thought was odd. I think if they had of said they would look into it and gave me a good answer about why the package said it was delivered to me I would have felt better.
I was nervous and am nervous on online shopping. I dont have a lot of money to waste if the size isnt right. The adverting is amazing... the women models were my size and i could see myself in the clothes. I find when you get to be a large to extra large to 1x (depending where you buy i range from these 3 sizes) the clothes are frumpy and not designed nicely to complement the shape of you. The ads show beautiful clothes made just right to complement my size.
The blouse I bought i had been looking at for a while, it was beautiful.
Dear customer,
Thank you for choosing Yoins.We are sorry for the inconvenience caused to you. The transportation timeliness is related to the transportation method you choose. Sometimes the package delivery fails due to uncontrollable factors, so you need to contact the post office. We will also try our best to improve our delivery service. Thank you for your feedback.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
I like what I see. I hope everything goes well with delivery
I like what I see online but nervous shopping online
I love the look of this blouse
Worst company EVER!. Charged and waited for product. Months passed, emails sent, a week later was told dress out of stock and would I prefer something else or to wait longer?. Chose another product as I live in the tropics and won't be able to wear the dress for another six months. Heard no reply, another month passed and I get the first order.? WTF? So so appalled at the poor customer service, the fact there is no contact number, the quality and size of the dress is also two sizes too small. Do yourself a favour and just don't!
Dear Ishca G.,
We are sorry to hear that you had a bad experience about shopping with us.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Because the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.We are sorry to keep you waiting. Here is our contact number, 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you call us, please pay attention the working time so that to avoid the unnecessary misunderstanding.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I have bought many items from YOINS and have not been disappointed one time. The customer service is excellent. They are very quick to respond to any questions or concerns you have with your order. I'm very happy to have found this site where ordering is easy, the prices are reasonable and the quality is excellent. Thank you again YOINS for the fast and friendly service! I highly recommend this site to everyone! Celeste Collins
Dear Celeste C,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Not only their costumer service was extremely unhelpful and rude, but they messed up my order and didn't even bother telling me about it. I spent over $200 and got expedite shipping because I needed the dress for an event and all I got for that was a frustrating conversation with their costumer service!
Such a let down... will never shop from this site and I strongly suggest you don't make my mistake.
Dear Sani J.
Sorry for the problem of customer service. Would you please tell us your order id or email address? We will check it for you.
And you said that you had a frustrating conversation with us, would you please show us the record? We will check it and collect this mistake.
Hope to hear form you soon, or you can directly contact us: http://www.yoins.com/Yoins-Contact-Us-a-27.html
We will answer you in 48 hours.
Best regards.
Yoins team
This is the first time I've used Yoins and I received my products later than the booked time. My products were also larger than I expected. Initially I was frustrated but after making my complaint I was meat with polite, efficient and effective service. My delivery charge was partially refunded due to the late arrival and the products were sent again in a smaller size free of charge. Can not complain about the returns service!
A very reliable shop. I have ordered several times now. Twice I needed a refund due to fact they were out of stock (this could me made more clear in advance) Once my package never arrived, they replied very quick and took care of the problem right away. The quality of the ordered items surprised me... it was way much better as expexted. I have received compliments while wearing them several times now.
Dear Erica H.
Thanks for your support for our products and service. (＾－＾)
Your recognition is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Olivia
The order came quickly but one of the dresses was not as advertised, the material was see through so the dress is basically unwearable. The other dress is way too big, according to the size chart it should have fit perfectly. When I tried to contact them about returning the dresses I've had no response and it's been a week. Extremely poor service and quality. I would not purchase from them ever again.
Dear Toni A.,
We are so sorry to hear that you have a bad shopping experience from our company.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, due to the large number of emails, the reply may be delayed. You also can contact us via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). And if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Iris
I decided to use this company as I liked the look of the clothes. I knew the quality would be a risk and as it was cheap thought it would be worth the risk. I wanted some bits for my boyfriends birthday and also a little additional present for my friend. It had told me that I would receive my clothes in 10 days time. On the day it was meant to arrive I got an email saying that 1 of the pieces were out of stock. And did I want to get a refund or a store credit. Annoying as I have to wait about 2 more weeks for the other teams I ordered. So thats a month in total to have to wait for a clothes delivery. Personally I think thats pretty ridiculous. NO impressed and not sure I'll be using this service again.
This is by far the worst costumer service I've had to deal with. The clothes was super low quality, everything was see through, and it did not fit right. The delivery took way longer than it should of, I waited almost 2 months... Also my parcels delivery was split, so I was receiving different parcels on different days. Don't waster your time with this site.
Dear Bridget g,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues.
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. We are sorry again for this stock and split inconvenience.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I seriously have to upload a picture of the item i purchased. I spent 600.00 not knowing what size. I will never order from here again. There was no receipt as well. I will pay more for convenience and quality over this.
Dear Adriane B.
We are sorry to hear that you are not satisfied with our return policy.
The step is necessary. We need to determine the problem, according to the picture which you provide. So that we can give a reasonable solution about that and solve the issue as soon as possible. If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.
In addition, about the size issue, the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding, we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Olivia
Over a month and still have not received my goods. No way to contact them, to find out where this order stands, ready to go to bank and file a claim. This is ridiculous. They just lost any future business.
Dear yulia h.,
We are sorry to cause you some inconveniences due to the out of stock.
We totally understand your feeling at this moment. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Hope your understanding.
You can contact us via all channels of Yoins to check the update information about your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Have a nice day.
Kind regards.
Yoins Team
When somethings out of stock it should say straight away so i cant buy it! I dont expect to be notified a week later when my clothes should already be on there way here! I am fuming at this service i had to message you first for you to reply telling me one of my items is out of stock. Its not on m, sort your website out and get me a refund! Totally riduculous, i dont recommend this site to anyone, the clothes look beautiful but its all for show just so they can take your money!
Dear Chels,
Thanks for your order and sorry for hearing that.
As for the back order problem, because the commodity is very sell like hot cakes.We feel very sorry for that.
As for the customer service, It might because of the transferring of staff recently.The new may have not enough experience. Really sorry for that.
In this case, could you tell us your order number? We will figure it out and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I ordered several items, luckily through PayPal, that said they were in stock. Four weeks later, still haven't received any items, and they have not been shipped because they are ALL on "backorder". I should have known the price was too good to be true! Do not buy from this company! I have reported to PayPal and am waiting for my refund.
Dear Danielle S.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
If there is out of stock item in your order, we will ship the in-stock items to you first in order you can get your items more earlier. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems. Please don't worry, we will try our best to help you sort it out.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I have purchased three different pieces from yoins and so far it has been a good experience the prices and the quality are pretty good, I just wished it would not take so long to receive the items, other than I am very happy with this website and will continue to purchase from them.
Dear Morelia H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Kimberly x.,
We are sorry to hear that you are not totally satisfied with our products and service.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record and process the issue for you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem? Hope to hear from you again.
Best regards,
Yoins team