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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 299th among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13.3%
Positive
6
Neutral
0
Negative
39
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user marcelb112
AE
1 review
2 helpful votes
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April 11th, 2022

YouTube started as a beacon of hope for all those fleeing mainstream cable or seeking to expand their perspectives or learn actively on the go. Lately, it has experienced a harrowing sequence of updates which have degenerated it into a shadow of its former self: restrictions on free speech, agressive demonetization of promising content by faulty algorithms without the opportunity for appeal, as much as 3 advertisements at multiple points in videos—even on those under 1 minute—as well as multiple banners occupying much of your screen at any given moment, many of which contain outright pornographic material (reporting them either goes nowhere or creates change far too late)…
The list goes on! One should only surf google for a few seconds to find abundant criticism of many of the latest decisions made by YouTube, amongst no praise whatsoever.
Without a doubt, once a viable competitor emerges (and it's only a matter of time), YouTube will be losing most, if not all of its now-disenchanted user base.
People are clamoring for change, YouTube. It's time to listen and act. Your time is running out.

Date of experience: April 11, 2022

Thumbnail of user latashah14
Washington
4 reviews
18 helpful votes
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June 9th, 2021

I am very happy/disappointed with them, because there wasn't anything they can do with bullies. I hope for new ideas in their business to make it less harassing and more caring.

Tip for consumers:
Having the option to pay for membership with a google play gift card.

Products used:
I haven't bought anything.

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2021

Thumbnail of user soniae5
Georgia
1 review
2 helpful votes
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April 5th, 2017

PLEASE Do Not Waste Your Money shopping with this company! They are by far the worst online company I've ever shopped. I HAVE BEEN WAITING ALMOST ONE YEAR FOR A REFUND! They have given me the run around and will not respond to my emails claiming their system has changed when I am able to speak to a rep. AGAIN, PLEASE DON'T SHOP ALLOY APPAREL! YOU WILL BE DISSAPOINTED!

Date of experience: April 5, 2017

Thumbnail of user ashleyo2
Canada
2 reviews
5 helpful votes
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February 8th, 2013

I ordered 3 pairs of boots from Alloy, I wish i was writing about how nice they were but I have yet to get them, they were shipped on Jan 16th 2013. I have called customer service three times since then, on the website it claims Canadian shipping is 7 to 10 business days, after I ordered it claims its 10 to 15 business days, I was told 21 business days by the Alloy rep tonight, be where if ordering from Canada!

Date of experience: February 8, 2013

Thumbnail of user asiw
Indiana
1 review
1 helpful vote
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November 5th, 2020

Eh its great not having to get ads every 5 seconds when watching videos and i like that i can still listen to my music even when i turn my phone off buttt every time i download a bunch of videos to watch when i'm around somewhere without WIFI, they mysteriously delete and than i have to keep redownloading just for them to download and a couple of hours later it pops up showing that i have no downloaded videos ugh so annoying.

Date of experience: November 5, 2020

Thumbnail of user zachc64
Connecticut
1 review
0 helpful votes
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March 1st, 2021

Good stunt saber to have for lightsaber fights. Bright LED's so it really glows nice. Easy to spin and practice new spins because of its simple and sleek design.

Date of experience: March 1, 2021

Thumbnail of user deen39
New York
1 review
2 helpful votes
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March 14th, 2015

Placed my order its been 2 weeks. Called their horrible tired lazy $#*!es at their cust service, they couldnt find my order DEFINITLY CHARGED MY CARD BUT NI ORDER still waiting on an update. Its a weekend so now i have to wait until monday. NEVER BUYING FROM THERE AGAIN!

Date of experience: March 14, 2015

Thumbnail of user siddharths2
Singapore
13 reviews
3 helpful votes
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August 3rd, 2015

The options on youtube is very limited and they should add more options such as episodes, serials options where we can enter out episode, serial, partner rating and all

Date of experience: August 3, 2015

Thumbnail of user joudm2
Brazil
1 review
0 helpful votes
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March 15th, 2021

The youtube company is a great worldwide platform that helps in contemporary times by sharing content that is extremely relevant in society, such as classes, entertainment videos and others.

Service
Value
Shipping
Returns
Quality

Date of experience: March 15, 2021

Thumbnail of user deborahw2203
New York
2 reviews
0 helpful votes
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January 11th, 2023

This Company states 100% Guarantee & 2 Year Warranty. Their WIFI830 Trail Camera DOESN'T WORK & VISIONNER WILL NOT REFUND YOUR PURCHASE even though they state on their web site 100% guarantee. THEY CLAIM 24/7 SUPPORT BUT YOU HAVE TO GIVE YOUR CREDIT CARD INFORMATION & THEY CHARGE A FEE. NO ONE ANSWER THE PHONE DUE TO "THEY ARE NOT AVAILABLE DURING PEAK HOURS". THE SUPPORT WEBSITE "*******@visionner.com " comes back as a mailer failure. This company is a SCAM.

Tip for consumers:
DO NOT BUY FROM VISIONNER THIS COMPANY IS A SCAM. I purchased 3-Visionner WIFI830 Trail Camera as a Christmas present & they don't work. THERE IS NO 24/7 customer support unless you give some company called Just Answer your credit card information for a fee. They DON'T answer their phone. I tried their *******@tryvisionner.com it was return back to my e-mail as a failure. There is no 100% guarantee & No 2 year Warranty. They refuse to let me return their product because it was past 30 day

Products used:
Visionner WIFI830 Trail Cam That DOESN'T WORK

Service
Value
Returns
Quality

Date of experience: January 11, 2023

Thumbnail of user tracih165
Maryland
1 review
0 helpful votes
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August 24th, 2022

Why is it necessary to see so many advertisements when watching a video or listening to music? Has You Tube even considered the fact that some customers are paying for minuites and the advertisements waste a lot of those minutes? This was once an excellent app but, now it is much like regular TV. I can't even listen to a few songs without seeing about 3 commercials after each song and sometimes in the middle of an extended version song... and don't try listening to a meditation video or instructional video... The ads actually discourage me from purchasing any goods or services from the businesses that use this medium for advertisement. Commercials are actually a source of irritation for someone trying to escape the chaos in the world. This is not fair to the customer. You Tube has a lot of great information but, it is losing its status... I would have given this application a 5 star rating but, the resentment from being forced to listen to "mandatory" advertisements while using minutes that I purchased with MY money will only allow me to give this application two stars. Currently, the You Tube experience is like having a lovely gourmet meal in a public bathroom. Hopefully, things will improve as I would love to be the first to write a 5 star review.

Tip for consumers:
In my opinion, there are a lot of ads.

Products used:
N/A

Service
Value
Quality

Date of experience: August 24, 2022

Thumbnail of user brednac
Georgia
34 reviews
20 helpful votes
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June 26th, 2015

UTube I have has some wonderful experiences when you made a sketch about me. That was a hoot. I laughed so much. I didn't like being the Villone. OH well it was cute. I thank you for letting me play some of the music I love so much Danny O'Donnald and my country singers. UTube has let me come and look listen and now my page. It is FUNFUNFUN House

Date of experience: June 25, 2015

Thumbnail of user allseasonj
Indonesia
4 reviews
3 helpful votes
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April 6th, 2012

Youtube is one of social video share no 01 in the world, they help so many people, company organization being success, also our company site to get good popularity on video share. Thanks alot...

Date of experience: April 6, 2012

Thumbnail of user jakobm52
Wisconsin
1 review
0 helpful votes
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September 18th, 2023

Shadow deleting my comments. I'm not posting any political, combative, argumentative, negative, or rule breaking comments yet they are shadow deleted, 1/5 stars.

Date of experience: September 18, 2023

Thumbnail of user amberk1
District of Columbia
2 reviews
4 helpful votes
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May 20th, 2013

THE CLOTHES MIGHT BE NICE HERE, BUT THERE CUSTOMER SERVICE SUCKS! I ORDERED SEVEN ITEMS FROM HERE, RECEIVED ONLY SIX. WHEN I GOT IN CONTACT WITH THEM I WAS TOLD MY OTHER SANDALS WERE ON A "BACK ORDER" ( WHICH I WAS NOT TOLD WHEN I ORDERED THEM) NOW IM EMAILING PRETTY MUCH EVERYDAY WITH NOTHING AT ALL... TRIED CALLING THEY DONT KNOW WHATS GOING ON VERY VERY DISAPOINTED IN ALLOY! NEVER AGAIN!

Date of experience: May 20, 2013

Thumbnail of user caylena
Pennsylvania
3 reviews
0 helpful votes
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October 18th, 2017

Ive had problems signing up into porn websites, but since new update i could just write on youtube porn and ill get my daily porn:)
And love those ads on extremist video's <3

Date of experience: October 16, 2017

Thumbnail of user tracih5
Maryland
4 reviews
30 helpful votes
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May 30th, 2016

I originally started watching You Tube because I could filter the information that I received and could enjoy meditation & How To videos without losing my focus due to irritating commercials. Now, during the middle of a meditation video or How To video, an advertisement pops in changing my focus and attempting to force me to accept ideas in which I have no interest. I believe that commercials/advertisements are nothing but subliminal messages. I stopped watching television for this reason... You can pay a fee to avoid seeing the advertisements, which is ethically incorrect, or continue to watch the foolishness. I would have given You Tube a high rating because it can provide a lot of useful information for folks that are interested in learning. As for the negative content, I personally believe that You tube should sensor the content given that children are exposed to and easily influenced by negative videos that do not support a healthy, happy and healthy lifestyle. As healthy adults, we can elect to ignore the negativity but, children are a a "growing crossroad" and need positive guidance in order to become decent and productive citizens. I will not discuss the psychologically challenged folks that do not need the negative exposure to "certain content"...

Date of experience: May 30, 2016

Thumbnail of user franpope00
Croatia
1 review
2 helpful votes
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October 26th, 2023

Well bye bye youtube and welcome youtube ripoff's cuz its blocking adblockers so adblockers after adblockers after adblockers it just does not work i really wish there's a website where there's thousand's of thousand's of adblockers made by community to use that use their own way to block ads just to block annoying and scammy@Z$ ads for youtube so well im gonna use bitview then...

Date of experience: October 26, 2023

Thumbnail of user fucky155
Canada
1 review
2 helpful votes
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August 25th, 2020

YouTube used to give you one ad once every 7-12 minutes. But now it gives DOUBLE ADS EVERY TWO MINUTES! I watch more ads than actual videos at this point and I am about ready to sue YouTube or get it shut down.

Date of experience: August 25, 2020

Thumbnail of user tonyb60
Michigan
43 reviews
192 helpful votes
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November 20th, 2013

Youtube not only provides fun and entertainment that you can find only online, but also video footage of stories that you would never see reported by the media.

Date of experience: November 20, 2013

Thumbnail of user ginal26
New York
1 review
11 helpful votes
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December 1st, 2016

I have been ordering from Alloy Apparel since 2007. I was so excited to find a site that catered to my 5' 11" body frame. They WERE affordable and on trend. WHAT HAPPENED ALLOY? Since they've "relocated " and "updated " their website, the prices are REDICULOUS! $5 for extended sizes and $2 for 35-47" inseams? Really ALLOY? For this reason am I no longer excited to visit the website. Not to mention that there are no longer "colorful" jeans/pants/cords/sweaters to chose from. C'mon Alloy and get it together please!

Date of experience: December 1, 2016

Thumbnail of user 123sippi123
Texas
1 review
0 helpful votes
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April 17th, 2023

This site has a, "give feedback" feature that no matter what I submit as feedback, insanely good ideas that wouldn't be hard to implement, they never get added to the site and app; what a shame.

Tip for consumers:
Watch videos

Products used:
None

Date of experience: April 16, 2023

Thumbnail of user kellyd207
North Carolina
2 reviews
7 helpful votes
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September 1st, 2018

BUYER BEWARE - Alloy used to be an amazing store with incredible customer service. It was my hidden gem for tall apparel at a reasonable cost. Not so much anymore!

Since going exclusively tall Alloy has ditched their care for their customer and become a terrible option for online. They may have done away with the "restocking fee" but after reading the details of their return policy and seeing that they have a "rejected return fee" if you don't return an item in all of its original packaging, as well as they do not do any sort of exchanges, so you are forced to pay shipping costs three times should the fit not be right (and well since every pair of jeans is made by a different company - no two fits are the same)... so that means you're paying almost $30 extra! CRAZY and so not worth it. And don't get me started on when you call the customer service line because they are RUDE.

So sad to see this gem of an option turn into what it has. I used to recommend it to every tall girl I met... now all I have to say is BUYER BEWARE.

Date of experience: September 1, 2018

Thumbnail of user kevinw167
Hong Kong
1 review
0 helpful votes
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March 7th, 2017

I must say that their service is awesome. I had a very good experience and I cherished every bit of it. The client service was second to none and I recommend these guys for any business!

Date of experience: March 7, 2017

Thumbnail of user paulw220
India
1 review
0 helpful votes
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March 22nd, 2017

I must say that their product is amazing. I had an excellent experience and I loved every bit of it. The client service was second to none and I vouch for these guys for any business!

Date of experience: March 22, 2017

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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