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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 300th among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user janiceb6
Florida
11 reviews
14 helpful votes
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July 7th, 2012

Awesome site - if only they get the hold on the quantity of ads they force on us to watch before every cool video! Rest: the buffering speed is pretty ok (depending on your broadband duh!)

Date of experience: July 7, 2012

Thumbnail of user firstl80
Ireland
1 review
3 helpful votes
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February 2nd, 2021

What used to be a great site has become corrupted that is censoring people.

Racist comments are okay

Animal abuse is okay

Censorship is okay

The site is nothing more than a joke

Date of experience: February 2, 2021

Thumbnail of user nathanw6
Indiana
6 reviews
9 helpful votes
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August 13th, 2012

A lot of the comments are made by idiots, and so are a chunk of the videos, but a vast majority of great videos exist on the website, along with occasional intelligent comment. I would recommend it.

Date of experience: August 13, 2012

Thumbnail of user kareny462
Minnesota
1 review
0 helpful votes
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June 10th, 2021

I would like to say that it is gross stuff and that YouTube kids only goes up to being 12 year olds cocomelon is for baby's what my son said and adult content is ware its at so he made me so angry I had to delete his content channel well seelping YouTube stop making people angry over your sweety gym videos and I would like to request your mangers phone number

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2021

Thumbnail of user jaynem6
Texas
1 review
3 helpful votes
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October 31st, 2015

CLOTHING DID NOT ARRIVE IN 7-10 BUSINESS DAYS AS THE SITE PROMISED. ALLOY HAS IGNORED ALL OF EMAILS IN ASKING FOR A REFUND. I AM NOT GOING TO BE BACK IN THE COUNTRY TO SHIP THEM BACK.
HORRIBLE CUSTOMR SERVICE
HORRIBLE COMPANY
HORRIBLE EXPERIENCE
DO NOT BUY FROM ALLOY

Date of experience: October 31, 2015

Thumbnail of user maxl44
GB
31 reviews
73 helpful votes
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May 26th, 2017

Love Youtube, you found anything so easy, create your playlist of videos, i watch live games, live stuff, laugh a lot and learn. Love Youtube also on my XBOX.

Date of experience: May 25, 2017

Thumbnail of user maurcioo
Brazil
1 review
1 helpful vote
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January 27th, 2021

Very helpful and solved my problem very quickly.

I don't speak english very well, i explained it to her and she was super kind saying "ok" and helping me with my problem.

Date of experience: January 26, 2021

Thumbnail of user christinap384
New York
3 reviews
6 helpful votes
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April 24th, 2021

Whenever I click on a video, It starts a ad.It is very annoying but whenever I see a pop-out, I get very bored.It also don't let me download my favorite videos. Just PLEASE remove ads and pop-outs.

Date of experience: April 23, 2021

Thumbnail of user deborahs134
Colorado
4 reviews
13 helpful votes
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August 31st, 2022

Poor collection of videos. All week, the same videos. I can't watch half of them because of the poor audio that sounds like it's coming out of a tunnel.

Products used:
youtube

Service
Value
Shipping
Returns
Quality

Date of experience: August 31, 2022

Thumbnail of user mayak37
Texas
1 review
7 helpful votes
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May 3rd, 2020

I've noticed how hate speech against black women on youtube goes undeleted, but god forbid someone says something about the LGBTQ community, I have seen multiple comments on youtube referring to black women as extremely derogatory names, and those comments obviously stay up for the public to see, racism is allowed on youtube just as long as it's against blacks.

Date of experience: May 3, 2020

Thumbnail of user allatv
KR
2 reviews
2 helpful votes
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November 30th, 2017

I like the Youtube service. I love watching video so much and always go on search on this website. There are lots of video on it and I can always find what I want on it. There is so much fun on it.

Service
Value
Returns
Quality

Date of experience: November 29, 2017

Thumbnail of user sophies33
Georgia
3 reviews
7 helpful votes
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February 17th, 2017

It's a perfect place to search any video you're looking for. Huge variety of videos of almost everything. A perfect place to watch a video online. Can also share videos on other platforms.

Date of experience: February 17, 2017

Thumbnail of user lukem320
Saudi Arabia
1 review
0 helpful votes
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August 30th, 2021

I tried to stream, but it wont let me stream, it told me to activate or whatever it said, and i was confused into what code, and i couldnt find it, in my email, and thats why i say its a 3 star.

Date of experience: August 29, 2021

Thumbnail of user rosellef2
California
1 review
3 helpful votes
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April 15th, 2021

YouTube has become a Nazi entity that practices extreme censorship. YouTube is now a Big-Tech bully that daily violates the constitutional rights of Americans to Freedom of Speech, Freedom of Expression, and Freedom of Religion. SHAME ON YOUTUBE.

Tip for consumers:
Find another platform

Products used:
Social media review

Service

Date of experience: April 15, 2021

Thumbnail of user kiranm46
Pennsylvania
1 review
1 helpful vote
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November 12th, 2021

It's not you tube, Its commercial add tube. It sucks. Omg never seen such a frustrating adds. $#*! you tube. $#*! you the guy who have all these bull$#*! add ideas. $#*! $#*! $#*! youtube.

Date of experience: November 12, 2021

Thumbnail of user thomasp1522
Netherlands
2 reviews
1 helpful vote
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December 1st, 2021

THE DISLIKE REMOVAL RUINED IT. Please bring them back. I will politely ask you one more time. Bring the dislikes back. BRING THEM BACK! We can't find good videos without them! Dislikes are normal. BRING THEM BACK WE ARE BEGGING YOU!

Tip for consumers:
Don't go to the weird places and dont get angry at the dislikes and put the anger on yourself.

Products used:
I ended up using the "YouTube" product.

Service
Value
Quality

Date of experience: December 1, 2021

Thumbnail of user joej300
California
1 review
16 helpful votes
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April 11th, 2019

It's a pretty good site, with a lot of good videos to watch. The entertainment is endless on here. But sometimes uploading videos is sometimes a hassle, but it's a good site overall!

Date of experience: April 11, 2019

Thumbnail of user dylane29
GB
6 reviews
5 helpful votes
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September 5th, 2023

The people that own and run,monitor youtube are a bunch of heroin addicted kuntz,24 hour ban too often for giving my opinion,they are woke leftiy fukcing bastards,u hope they all choke and die

Date of experience: September 5, 2023

Thumbnail of user rebecay
Texas
1 review
3 helpful votes
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April 23rd, 2015

Don't ever buy a present there you will never get it on time if you get it and if you get it it will exactly what you did not order. Terrible service,

Date of experience: April 23, 2015

Thumbnail of user peterl99
Germany
69 reviews
484 helpful votes
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October 27th, 2015

There is NO competition to YouTube.com! Vimeo? Dailymotion? Come on!

I believe YouTube.com got worse since Google bought it but it is still the best of the best of the best!

Date of experience: October 27, 2015

Thumbnail of user montazirn
Iraq
1 review
0 helpful votes
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August 28th, 2021

Excellent site, well done for this very good performance. Thank you. You remain the best Excellent site, well done for this very good performance. Thank you. You remain the best

Date of experience: August 27, 2021

Thumbnail of user carolinecigw
MD
2 reviews
2 helpful votes
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November 12th, 2012

Don't know what I would do without this site, especially when there appears something new, a song or an interview and you can find it only on youtube.com

Date of experience: November 12, 2012

Thumbnail of user lucass24
North Carolina
5 reviews
13 helpful votes
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September 18th, 2018

You can find just about anything on YouTube, some informational stuff, music, entertainment, etc. Not everything is great, but I still think it's a good site.

Date of experience: September 17, 2018

Thumbnail of user janetc15
New York
106 reviews
430 helpful votes
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April 17th, 2017

I'm not interested in makeup, vloggers, or other peoples' lives. It's great that people can make a living just making Youtube videos. I followed a few channels with great content and but since they had to post weekly, their videos started to go downhill. That's fine, I could simply unsubscribe and not complain.

Therefore, I can choose the content I could see, at least most of the times. I watch documentaries, sometimes reviews and tutorials, and other times, looking for abstract or obscure music. Overall, YouTube has a lot to offer, and it's mostly free, so I didn't mind the commercials. But sometimes, they just get out of hand and way too many. I could pay to get rid of the ads or I could deal with ads and pay nothing.

With the content that I watch, YouTube could almost replace paying for Netflix. The content you watch reflects the people in the comments. Nowhere in the music I listen to or the videos I watch ever have negative comments, trolls or pointless internet arguments. It's great. I took off one star, because I don't like the fact that my Google Account automatically makes a YouTube account (with a hidden "ghost" channel).

Date of experience: April 17, 2017

Thumbnail of user ghulamm39
Pakistan
1 review
0 helpful votes
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January 24th, 2024

ICareFone transfer a very useful and easy way to WhatsApp data trasfer from one device to another device great service quickly response thankx tenorshare

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2024

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