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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user rogerk28
New York
1 review
4 helpful votes
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June 22nd, 2016

YouTube has gone down hill beginning 3 years ago or so. Slowly getting progressively worse, I am to the point of not using it anymore...

Date of experience: June 22, 2016

Thumbnail of user veronicaf174
California
2 reviews
0 helpful votes
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August 24th, 2022

I think YouTube provides a lot of relevance and the younger people like myself don't feel that targets middle class.

Tip for consumers:
Do not use this information.

Products used:
Other

Date of experience: August 24, 2022

Thumbnail of user farhand1
Indonesia
1 review
0 helpful votes
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March 8th, 2021

The experience on my channel here is very pleasant because it can help people earn money with just an application

Date of experience: March 6, 2021

Thumbnail of user cf480
Washington
1 review
4 helpful votes
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April 29th, 2020

Shame on YouTube for censoring! Free speech is a basic right! Everyone stop using this site! Put them out of business!

Date of experience: April 29, 2020

Thumbnail of user genak27
Florida
1 review
0 helpful votes
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May 25th, 2023

Some of the videos titles are misleading - deliberately. So why report it when You Tube does nothing?

Date of experience: May 25, 2023

Thumbnail of user rosar344
Virginia
1 review
0 helpful votes
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October 23rd, 2022

I was paying 17.99 for membership after few months is increasing 5 more dollars. Only for skip iad. This is abusive

Date of experience: October 23, 2022

Thumbnail of user jevgenijusp
Lithuania
3 reviews
0 helpful votes
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October 21st, 2018

I always Youtube to watch videos and listen to my favorite music. This is one service I probably couldn't live without.

Date of experience: October 19, 2018

Thumbnail of user bhaveshm3
India
1 review
0 helpful votes
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February 25th, 2021

It actually works
This is a super website
I visiteda lot of websites but i never got these type of results

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2021

Thumbnail of user goldenm24
India
1 review
1 helpful vote
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January 27th, 2021

Just subscribe. Something is comming soon i just love recipes and cooking of this gal. Awesome. That samosa is mouth watery

Tip for consumers:
like the videos

Products used:
awesome

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2021

Thumbnail of user robos
Iowa
1 review
0 helpful votes
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January 7th, 2021

Its Just Awesome and its the best service ever. It gives people who aren't good at YouTube the subscribers they need

Products used:
none its just great

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2021

Thumbnail of user magsb
Canada
20 reviews
32 helpful votes
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January 7th, 2021

I am a nobody content creator. I upload videos that no one cares about. I tried to upload one video and YT took over five hours before it got 'stuck' at 99 percent processing, the last possible stage, and I finally took my own $#*! over to the channel and found out for myself that 'processing has been abandoned' and 'verification is required'. The upload window STILL showed it in progress with NO errors or indications of the hours of upload being CANCELLED. In order to 'verify' YT demands I submit a PHONE NUMBER. I don't have a phone. I have no idea why a WEBSITE REQUIRES A PHONE. I don't need to use a website that arrests all my activity which I make no money on just to... I don't know, force me to submit personal contact info that I shouldn't have to have? Just to upload? Is this in their terms or something? What a joke, I regret everything. I do this for fun and they have structured an entire policy that assumes I will buy a device and pay monthly just to 'verify'. $#*! you YT, head is way too far up the $#*!.

Service
Value
Quality

Date of experience: January 7, 2021

Thumbnail of user roryn
California
5 reviews
11 helpful votes
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March 27th, 2009

Vids - this is a good website to post all of your funny vids and express yourself any way you want, and see what people think obout what you do.

Date of experience: March 27, 2009

Thumbnail of user peterj243
Alaska
1 review
6 helpful votes
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July 26th, 2018

Youtube is BAD FOR VIDEO CREATORS. Youtube is not a good place to make money. If you make videos, do it for fun, not for money. Before you can be eligible to make money, you have to get a 1000 subscribers and 4000 hours of watch time. Once one of my channels met those goals, youtube took another 3 months just to tell me that they aren't going to turn monetization on for my channel! I had no way to discuss this with anyone. I have worked my butt off and my channel is exploding with millions of views, but I can't make any money. I had another channel full of good clean videos that I made myself, and the channel got instantly deleted 2 days ago with no explanation! I have read carefully through the community guidelines and I cannot find anything that looks like a violation. There is no way for me to find out for sure why it was deleted or if this could randomly happen again with another channel that I create. THEIR CUSTOMER SERVICE FOR BEGINNING CREATORS SUCKS. Unless you are really successful, expect to feel like you are being abused. If something unjust happens, expect to have no real way to do anything about it.

Date of experience: July 26, 2018

Thumbnail of user jenniferb290
Texas
1 review
4 helpful votes
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April 17th, 2017

I ordered from this company for years. But they don't care. Number 1 sign a company is going down is terrible customer service. Basically, don't waste your money and time on their site and their products. I can't tell you how much I hate to say this, because I'm tall and this was my favorite site for buying fun jeans that were long enough for me. But their products are never in stock (even when you think you ordered something, be prepared for the email a couple days later saying the order was cancelled because it is out of stock). Quality was never a strong point - they were cheap, fun jeans that fit, even if you have to use a safety pin to hold up the zipper. But now it's just ridiculous and sad. If you order 5 pairs of jeans, same size, you will be returning 3 because they don't fit. And you will have a devil of a time figuring out how to return them and it will definitely be on your dime. Their customer services does not give a crap. I've tried several times reaching out over the last year, just hoping someone there cares enough to make a response, but no. Well, I did get a boilerplate response on their Facebook page basically saying 'sorry - let us know if you need instructions for making a return' - my post specifically said I had just sent back a return, so obviously they didn't even read my post. My most recent example is ordering 2 pairs of jeans, same style and size. Different color. The waist on one was 3 inches shorter than the other, and the inseam on the other was 3-4 inches longer than the other. And you will pay for their mistake, because returns - packaging, labeling, shipping costs - is all on you. Returns were never great, but they never used to be this bad. How can you be an online apparel company and not have a good returns procedure? So sad, but I won't order one more item from this company.

Tip for consumers:
Worth your time and money to pay a little more somewhere else and actually get the product you want to order.

Service
Value
Shipping
Returns
Quality

Date of experience: April 17, 2017

Thumbnail of user zoodn
Afghanistan
0 reviews
0 helpful votes
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January 2nd, 2022

The High-Ranked, Top, Professional and high quality social media booster platform, which has free and paid services.

Tip for consumers:
youtube.com/c/ZoodNews

Service
Value
Shipping
Returns
Quality

Date of experience: January 2, 2022

Thumbnail of user bnedikth
Iceland
1 review
0 helpful votes
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May 22nd, 2021

Its my favorite online shop. I love video. My cameras are Sony A6300 and Sony A7s2. Both perfect for me.

Tip for consumers:
Learn an explore before you buy. You will trust B&H. I'm also trustworthy. My name is BH :)

Products used:
lenses, microphones, weebill and more.

Service
Quality

Date of experience: May 21, 2021

Thumbnail of user maroofa1
California
1 review
0 helpful votes
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January 3rd, 2023

Youtube puts in 30 min skipable ads while playing kids videos because they know that kids cannot skip the ads.

Tip for consumers:
Use amazon prime or netfilx for watching kids videos

Date of experience: January 3, 2023

Thumbnail of user tric7
Indonesia
1 review
0 helpful votes
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June 18th, 2021

SoNuker really does what it promises, you can have contact with the whole world with just one click. Thanks SoNuker

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2021

Thumbnail of user linas69
South Carolina
1 review
0 helpful votes
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November 27th, 2020

To be honest i love billie eilish and the music videos are cool to look at, like billie raiding the mall. I LIKEY. But like some of the youtube videos need more views. And i dont want people nasty commenting they pickely fingers over my queen billie PERIODT GET A LIFE STOP BEING MEAN TO BILLIE. I DONT CARE IF YOUR COOMPOODER HATES IT I DONT CARE IF YO MAMA TELLS YA TO. STOP LIKE STOP. Enyweeezzy i tink yt is a nice website to listen to moosic on. And LIKE STOP CALLING BILLIE FAT OR I WILL COME TO YR HOUSE AND MURDER YOU. Ok but thank you youtube for being there since day one! Ok bye STOP HATING BILLIE I MEAN IT GET YR BUTT OFF OF HER AND MOVE ON. BYE!

Date of experience: November 27, 2020

Thumbnail of user goodluckc
TZ
1 review
0 helpful votes
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February 28th, 2021

Subpal is real. I was able to increase number of subscribers with this website. I like it. Just try it and get intouch

Service
Value
Shipping
Returns
Quality

Date of experience: February 26, 2021

Thumbnail of user mirnak3
Germany
1 review
0 helpful votes
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March 11th, 2021

Such a good cloths. Im enjoying to shopping in this site... so i tell many of my freinds to use this greatfull app.

Tip for consumers:
Usefull

Products used:
Closes

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2021

Thumbnail of user bobj811
GB
1 review
2 helpful votes
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December 24th, 2022

Youtube does not monitor it's content good enough, and promotes inapproapriate content to children..

Service
Value
Shipping
Returns
Quality

Date of experience: December 24, 2022

Thumbnail of user alesterw
Texas
7 reviews
5 helpful votes
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March 23rd, 2014

I love watching movie clips here and also the member's uploaded videos.
You can find anything here like What's, How's and Why's of anything.

Date of experience: March 23, 2014

Thumbnail of user randeer3
Pennsylvania
12 reviews
31 helpful votes
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October 28th, 2023

I had my youtube channel with no videos since 2014,and I had 20 subscribers then in June 2021 I posted a video and I had checked on my account first to make sure that there were no copywrite issues and the only thing youtube said was that I couldn't make any money from posting the video but I didn't post the video to make money anyway.

The video was on my channel with no issues for about 6 months,and I got 986 subscribers and over 200,000 views for the video,then I got a notice on my account that the video was removed for copywrite reasons. I lost 19 subscribers recently but still had 967 with no video posted at all.

A few years ago before this, youtube unfairly falsely accused me of posting harassing hateful comments and said my account was suspended and I never​ did post any hateful harassing comments,so I emailed them and they said I can ask for an appeal and review of my posts,and eventually they ended up writing back saying they reviewed my comments and that it was a mistake and gave me my account back.

Now just yesterday I had posted quite a few informative posts about a very famous,great popular rock band on someone else's channel and I even removed all of the highlighted links because I know that in recent years youtube removes posts with links included,they didn't used to many years ago.

They sent me a message on youtube's site after they removed my posts,falsely accusing me of spam and scamming and that if I continue to post like this they will not allow me to post any comments and my account can be suspended.

At first I wrote them and said I did not post spam and scams,but then I just deleted my whole youtube channel because they could continue to do this again in the future and the first time is an enough of an injustice!

Also on the Google support site,there are 100's of people from 2020 up to 2023 saying their totally innocent comments were removed by youtube for no good reason.And some nasty comments by people often to other people or true spam that I have reported disappear only for a short time and then they are back on the site.

Tip for consumers:
Youtube are very unfair!

Date of experience: October 28, 2023

Thumbnail of user thomash180
Indiana
7 reviews
27 helpful votes
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August 17th, 2017

Yes I am getting tired of YouTube and you report those users on there and there still on there I have fought on there and a few of those users need blocked off of that site threatening has went on with my friends and some other users out they have been using racial comments and the owners need too take a look at that it's in the video's for Vince Neil that one does not leave me and stop following me from video too video I am going too file a protective order against her she thinks she can't get caught throws a fit when you report her plus says sexual comments along with her 5 other accounts on there you can not report her for abuse cause she does have a Google+ account I do. She and a few other users needs too be restricted from using there site no one is saying anything back too them they keep going on and on and on and my wife is not going too sit there and be insulted me neither or her friends by that person using hate speech racial slurs sexual comments toward my wife harassment and stalking on there following people from one video too the next calling people fata__ lezbo a dyke a $#*! that is a slander suit and defamation case my wife and I both are disabled

Date of experience: August 17, 2017

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