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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user stephanieb57
California
1 review
8 helpful votes
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July 4th, 2015

So I went online and bought about $200 worth of clothes in the beginning of May 2015. The order was separated into three different shipments because some had to be back ordered, which I knew. But what I didn't know was that they only charged $78.95 to my card and I later found out that they were wanting authorization to charge my card again in June. I thought that when I placed my order that they would have taken out all the money. I can no longer afford the order that they didn't charge me for. I buy myself clothes once a year with my taxes and now that its gone I cannot afford to buy the rest of my clothes because they didn't charge the full amount at the time of purchase. I am very disappointed and this is not the first problem I've had with them which makes me sad because I like the stylish clothes but I don't know if I will shop here again. Very disappointing.

Date of experience: July 4, 2015

Thumbnail of user ricardof91
Portugal
1 review
0 helpful votes
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March 24th, 2021

I just followed the first steps and when I finished it literally rained new followers on Instagram. If it was like that in the first moments, how it will be in a few days or months. I'm really satisfied.

Date of experience: March 24, 2021

Thumbnail of user cl412
Texas
1 review
4 helpful votes
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December 2nd, 2020

Weak excuse of a media channel, they will censor you, because they dont like the viewpoint even ed n if you follow their guidelines. That on top of being drowned in advertisements after advertisements... the site is a joke.

Date of experience: December 2, 2020

Thumbnail of user laurenb19
Pennsylvania
7 reviews
32 helpful votes
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December 6th, 2014

I have a YouTube account, and it is an awesome place to post new videos. I look for great music and do it for good background work, for sounds. You just have to say you don't own the music melody, or so due to copyright standards. I love it, and it connects to google so your friends that you connect with can see your videos. Me and my pen-pal from London make videos together. Thank god for the inventing of the website of YouTube!

Date of experience: December 6, 2014

Thumbnail of user veep16
Texas
1 review
3 helpful votes
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August 28th, 2023

Would love to meet the "guidelines"crew. Obviously one criteria has to be short sighted and blind. Tons of sexual content, violent content, ect but you all decided to bother me for saying a kid should of got his butt taken care of for the foolish thing he did. Maybe you shouldn't allow the content. Block me for life I do not give a $#*!.

Date of experience: August 28, 2023

Thumbnail of user tomi34
MD
3 reviews
2 helpful votes
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December 10th, 2014

Youtube have it all, as long as there is no nudity or inappropriate videos that are 18+... then you can find it here. Then again not every single music video or clips can be found on here. There are some I've seen years ago and now simply can't find anymore. For anything that is recent and modern though, you can find it here easily with simple search. This is a good palce for anyone watching music videos, anime, game reviews, tv shows, and much much more!

Service
Quality

Date of experience: December 10, 2014

Thumbnail of user sumeyah
GB
7 reviews
15 helpful votes
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July 18th, 2023

Do not ever download the app. Un enable it. I now use the web version.

The app is horrendous. Shows you advertisements based on your online activity. Obvious spying.

Creators know much more information on you then you think. Including when your online, your subscriptions and what content you watch.

Value

Date of experience: July 18, 2023

Thumbnail of user virginiaw662
North Carolina
1 review
0 helpful votes
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November 6th, 2021

It is a great tool to help you build your channel. Really easy to use and understand it. I would recommend this to anyone and everyone, it's not time consuming at all. Very easy to use, and it actually helps you find great videos to watch.

Service
Value
Quality

Date of experience: November 6, 2021

Thumbnail of user scotti530
Michigan
1 review
0 helpful votes
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October 13th, 2022

I just don't understand why YouTube has the worst video player out there. Why can't you rewind or do fast forward or start a video over from the beginning and you might as well forget about getting it to pause at a certain spot. I love the content they have but the video player ruins the whole experience so why do they make you use this trash is it because there so big they just don't care I wish someone would explain it to me because I just don't understand it at all

Date of experience: October 12, 2022

Thumbnail of user brandonb687
Kansas
1 review
11 helpful votes
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May 9th, 2020

You put the comments up above the videos like you remove the comments section which is completely not needed. I feel like that's a problem with most companies because they decide to make changes that are not needed where are the changes are needed. Please put my comments back down towards the bottom thank you if you need my username its A Smile the picture for my channel is smile in graffiti letters and there's an evil smile underneath the letters please fix this thank you

Date of experience: May 7, 2020

Thumbnail of user keesha1
Texas
2 reviews
2 helpful votes
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March 10th, 2015

Ordered a denim jumpsuit. Horrible fit it wasnt even denim. The reviews were 4.3 out of 5. I did not see how the reviews were so high, well now I do. I gave the item a 1 star review and they never posted it... will not order from them again

Date of experience: March 10, 2015

Thumbnail of user aliciaa394
Illinois
1 review
4 helpful votes
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July 27th, 2023

0 start. They're removed my channel in the last minute because I had 3 copyright and I was already deleted it. When I emailed them and got email that my ID no longer saved all my videos I've post over 4 months and paid premium and got over 22k views. They're working like an uneducated people. Beware they're suck!

Service
Value
Shipping
Returns

Date of experience: July 27, 2023

Thumbnail of user nataliam4
New York
1 review
2 helpful votes
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October 25th, 2013

I absolutely loved this website! Since I don't have any store nearby the website is my only way to shop! It is totally unacceptable that the so called free return label is not free when they charge you an extra $5.50 or something like that for something that it just doesn't fit you right! It's upsetting that they don't take care of their customers and even ring fall alarms sayings it's free when it's not! I am refusing to buy anything anymore for the fact that not everything looks good on the website as it doesn't in person! UPSET! RIDICULES!

Date of experience: October 25, 2013

Thumbnail of user heathera
Arkansas
2 reviews
11 helpful votes
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September 24th, 2010

The people on this site frequently threaten others lives, they gang up on innocent victims and attack them repeatedly, they use foul language and talk about sex and drugs where even children see the content. And they frequently commit federal offenses, make death threats, etc... I was threatened and slandered for over a year and had to shut down my family friendly channel because google allowed the abuse and violence to continue, and the "crew" was attacking the wrong person. Knew full well I wasn't the account they claimed I was, and yet I had over 25 users attacking me, my friends, my family and anyone who viewed my videos.

Date of experience: September 24, 2010

Thumbnail of user robertph
Bangladesh
2 reviews
3 helpful votes
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October 10th, 2014

YouTube is one of those sites that is a double edge sword. People just have to know how to handle it and it can be a great tool. And just like the internet it has dark spots that many should just avoid all together. Don't let those dark spots suck you in like political spite or angry speech. Stick to the real and the happy. Don't anchor yourself with cynical thinking that could so take you in a direction that you don't want to go in.

Oh and I love finding clips of old cartoons I haven't seen in a really long time. Love that.

Service
Value
Shipping
Returns
Quality

Date of experience: October 10, 2014

Thumbnail of user hkk4
KR
1 review
3 helpful votes
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September 16th, 2020

On point everytime. SO helpful and quick fix!
I barely have problem with Movavi but when it happends they act ao fast and help me to fix in very fast
Speed is everything thesedays u know.

Always so kind and helpful ‍‍ Thank u so much again!
This is why I can not use other editing programs

Date of experience: September 16, 2020

Thumbnail of user vincentc310
New York
2 reviews
29 helpful votes
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November 19th, 2020

YouTube was a great website a few years ago, but now not so much. For creators they will delete subscribers in order to eliminate monetization since when they do that the creator will not meet their monetization metrics of 1000 subscribers and 4000 watch hours. The platform was great until they got greedy and political. For users, the company arranges the search results according to their politics. Good news is it is still a good place to learn things.

Date of experience: November 19, 2020

Thumbnail of user nishantp
India
27 reviews
78 helpful votes
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September 1st, 2017

The new owners of YouTube are as greedy as they are dumb. Copyright strikes, unfair settings to add a few. Intelligent people realize that Microsoft and Google are the major manipulators in the IT world.

Date of experience: September 1, 2017

Thumbnail of user trulyd2
Australia
1 review
4 helpful votes
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May 28th, 2022

Youtube is an evil corporation. I don't recommend subscribing to any channel. Also don't like or dislike any videos. Definitely do not leave a comment, Whether positive or not you will get your channel deleted.

Tip for consumers:
Do not invest your life into youtube.

Service
Value
Shipping
Returns
Quality

Date of experience: May 28, 2022

Thumbnail of user heyaaguy.h
Colorado
17 reviews
7 helpful votes
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October 11th, 2023

I like you tube but i can see the annoyances with the policies and for you page. If you click on one or two videos on accident then they will continue to pop up into your feed for weeks, its great that people can post what you want, but some of the weirdest things can be posted and then if you swear or do something un-citizen like you get demonetized. Probably happens for those videos too, but they still remain up.

Service

Date of experience: October 10, 2023

Thumbnail of user cindym120
Colorado
1 review
7 helpful votes
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October 15th, 2016

I went on the site today, after a break from online shopping, to find the site has changed. The layout for shopping doesn't make sense. If you choose to filter by size then that item shouldn't come up if the size is not available. Then I see how expensive the jeans have gotten. The jeans are now $50, they used to be like $36 WTH! A flimsy see through top is $50? What happened Alloy? The word got out that you HAD great clothes so you want to take advantage of your customers. Finally who is your fashion buyer/consultant. The styles used to be so fresh, they now are just so dated looking, trying to look fresh.
Ugh blah boo!

Date of experience: October 15, 2016

Thumbnail of user ericg26
California
4 reviews
26 helpful votes
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February 27th, 2014

There are definitely good things and bad things about YouTube.

GOOD:
-There are a lot of awesome things to view, like music videos, (public domain) movies, and commercials (but not just the ones they now have).

BAD:
-They are copyright Nazis, which means that a lot of awesome videos get removed. (This makes me nervous to post my latest video, which is an original composition consisting of copyrighted material.)
-The grammar and punctuation among users is as bad as on any social network.

Date of experience: February 27, 2014

Thumbnail of user brynashiac
West Virginia
3 reviews
5 helpful votes
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October 22nd, 2020

I was $#*!ing watching a video, and it keeps resetting everytime I try to watch a video. And then when I try to reload it slows down. It's starting to piss me off. And then there's people that are toxic. I legit can not take it anymore.

Tip for consumers:
I wouldn’t use it as much, it doesn’t work right. It needs to be fix.

Service
Value
Quality

Date of experience: October 22, 2020

Thumbnail of user nancya55
New York
4 reviews
5 helpful votes
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September 21st, 2016

I paid 50 dollars + shipping for a pair of jeans. I opened the bag to find the rivots had fallen off and the jeans were so thin, cheap, ugly! Besides who pays for shipping these day? I'll never buy from alloy again!

Date of experience: September 21, 2016

Thumbnail of user m.safiullah.k555
Pakistan
6 reviews
5 helpful votes
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August 27th, 2022

A well-known brand; an intuitive player that the competition has copied; bandwidth-saving (player adjusts to internet speed); manual play speed setting; a quick upload and excellent conversion parameters; embedding (also live embedding); and speed added automatic (AI) captions

Products used:
If you are a creator or a spectator, it is a well-known and intuitive tool. It's great if you use it as a platform for video marketing to grow your audience because using it for selling initiatives is challenging because you can't segment them or send them personalised messages (email or just push). It is impossible to prevent others from sharing or copying your videos (if you embed it on your website after paywall - user may copy a link on player window and share it to others). If you plan on selling digital courses, Vimeo Pro is, in my opinion, a much better option.

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2022

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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