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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 300th among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user jjohnson2020
California
1 review
0 helpful votes
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November 11th, 2023

The funniest youtubers r on youtube and they r soo fun to watch. But... it CAN be annoying. Because there r MULTIPLE ads and its so so soo annoying. There was this time where me and my little sister was watching america s got talent and we had to 12 unskipable and that was the worse time ever. I cant w/ youtube rn

Date of experience: November 10, 2023

Thumbnail of user aw78
New Jersey
6 reviews
21 helpful votes
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May 8th, 2014

I love youtube! But it is very annoying every time I logged in. I want to display my youtube name, not my email or personal name. But every time I logged in, it wants to change my display name. I have to change back to my youtube name. Why can't youtube or google remember my setting?

Date of experience: May 8, 2014

Thumbnail of user lisab1585
Virginia
9 reviews
54 helpful votes
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February 24th, 2023

YouTube just removed our online church, Calvery Chapel Chino Hills with Jack Hibbs from their platform for absolutely no legitimate reason. They refuse to review the case. YouTube is violating the First Amendment and they do not even care. They think they are unaccountable. They are evil and demonic. It's laughable that they think they can stop God. They won't!

Date of experience: February 24, 2023

Thumbnail of user adada2
Poland
2 reviews
3 helpful votes
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May 31st, 2022

It's not the same youtbe we've known for years. Now these are hyenas, not humans. After 10 years, now I definitely do not recommend youtbe. Let's hope that someday it will be again for people not only to earn money.

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Value
Shipping
Returns
Quality

Date of experience: May 31, 2022

Thumbnail of user rebeccay514
Australia
4 reviews
4 helpful votes
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November 15th, 2021

Is it just me or is YouTube just getting $#*!ter and $#*!ter? Like now there's SO MANY ADS. Which isn't actually my issue. After every single ad it takes me to a different video. And trying to find the one I was just watching is a nightmare. And now it's gotten to the point where I'll click a video. And then it'll play an ad and then skip to another completely unrelated video and I didn't even see ANY of the one I actually selected. What a $#*!ful platform considering it's so huge. Do better. Not good enough. You spam us with ads. And then can't even play the same video through to the end. I had premium and then you took it off me when Google play music became YouTube music. It's inferior in basically every day. And your $#*!ful YouTube app isn't far behind.

Service
Value
Quality

Date of experience: November 15, 2021

Thumbnail of user korrya
India
1 review
0 helpful votes
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July 10th, 2015

When you need the best hip hop instrumentals to lay down on your new track then contact *******@gmail.com. The best beats for sale and the freshest hip hop sounds around are here. Look no more, the answers to your problems are solved. Beats is what I do so you don’t have to!

Date of experience: July 10, 2015

Thumbnail of user bruces465
California
1 review
8 helpful votes
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October 8th, 2020

Youtube bans free speech. They are very biased against conservative comments. I'm not a Republican and I watch them ban and censor many conservative comments. Any legislation against them and their censorsorship possible should be levied asap. They don't even respond to challenges against their bans. They call them appeals and are totally liberal biased and prejudiced toward the democratic party.

Date of experience: October 8, 2020

Thumbnail of user carolined34
Illinois
1 review
1 helpful vote
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May 16th, 2017

My daughter needed tall skinny Khakis so I ordered 4 twill khakis for school on July 25 2016 and used my store credit of 65 dollars. It was back ordered. 3 months passed, I called customer service, they informed me that the orders were cancelled because it was backordered and the CO is changing their accounting system. I said ok, let me have my store credit back then. May 2017, I called again inquiring about the store credit. It was redeemed on July 25 2016. We have no records of it being backordered or cancelled. I am out of 65 dollars.

Date of experience: May 16, 2017

Thumbnail of user johnn2260
North Carolina
3 reviews
0 helpful votes
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September 18th, 2023

I signed up for You Tube just to get the NFL Sunday Ticket. I did that bc YouTube advertise every game every Sunday. Well not by a long shot. When you complain they just brush you off saying its their partners not them. Well if you collect my money THAN YOU provide the service. Just a rip off.

Service
Value
Quality

Date of experience: September 18, 2023

Thumbnail of user tomw1478
GB
1 review
3 helpful votes
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July 3rd, 2022

The constant Ads are taking the p*ss!
Tried watching a 10min video on my laptop but got the same two ad in a row every 1-2 minutes. Btw they're unskippable. Also had ads at the start AND halfway through a 3min song! Ridiculous!

There was once a time when a video had just one ad which you could skip after 5 seconds, now it seams YouTube is infested with them!

Ironically, whenever I see an ad it doesn't motivate me to buy their product or service, if anything it pushes me away from them. DONT advertise through YouTube because its ruining videos and you're putting people off your products.

Service
Value
Quality

Date of experience: July 3, 2022

Thumbnail of user jasonc1916
Washington
3 reviews
0 helpful votes
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April 10th, 2022

Ads ontop of ads was really bad but I learned to live with them. My comments however, were constantly removed for no legitimate reason whatsoever. It was arbitrary and capricious. #Censorship #AdWare #AbuseOfPower

Date of experience: April 10, 2022

Thumbnail of user chonbaes
California
2 reviews
2 helpful votes
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September 30th, 2013

Been going to Youtube as far back as December 2005; then started uploading videos a few months later in 2006.
Been through plenty of website revamps, policy changes et cetera over the years.
Still remember such phrases like "Press the link on the side-bar/description" which has long since moved down. Learned plenty of subject matters from others which has been fantastic. Liked the fact the 10 minute limit runtime per videos increased. 360p resolution increased to HD as technology progressed.
Like many others however... I believe the YOU in youtube is pretty much gone as it focuses more on corporate content. I have to search hard for the old vibe in face of it all. Aside from that I find it a good website.

Date of experience: September 30, 2013

Thumbnail of user shanok33
Estonia
1 review
5 helpful votes
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August 13th, 2023

You watch one video and it's over, now all your recommendation videos are the same kind and they force you to watch all videos from the same channel. Even "new to you" doesn't make to much difference. And the biggest "joy" to see, when they recommend you to watch already seen videos. Yotube just a lousy, greedy, lazy moneymaking spam site. "sorry" for my english. But, if there were better video platform youtube already died at current state.

Date of experience: August 13, 2023

Thumbnail of user robertoi3
Virginia
7 reviews
35 helpful votes
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September 20th, 2018

YouTube is where people make videos and people watch videos. It's fun and amazing for people who want to have fun.

EXCEPT:
-Lots of trolls and clickbait
-Expect your videos to be copyright claimed if your using clips from movies, tv shows, video games, or even music. That's right, fair use is said to exist on YouTube, but it doesn't.
-COPPA crap
-And all these small details that ruin the website
-Also, you gotta pay to see special content, but it's not worth it.

Tip for consumers:
Have fun.

Service
Value
Quality

Date of experience: September 19, 2018

Thumbnail of user minah27
Finland
1 review
1 helpful vote
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August 12th, 2022

YouTube nowadays is full of publicities so nobody cant watch something there without those stupid publicities and am sure nobody bought something from those publicities thats why peoples now start to boycott it

Date of experience: August 12, 2022

Thumbnail of user petrosl3
GB
1 review
0 helpful votes
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November 23rd, 2021

YouTube's clear goal of profit and screen-time for the average user has lead to blind-folding the average user to their own bubble view of the world. The removal of the dislike button is like the nail in the coffin for any biased maker to further flourish, that could divide the realm of humanity by un-familiarising the viewer from critical ideas that expose them to opposing beliefs.
YouTube should accept the responsibility that comes from manipulating the time of millions of people and stop viewing the situation from a lens of profit and further securing its own prosperity.
Soft gaging and "feudal" aspirations of a neo global presence in the world. Really worrisome.
Pros; allows people to be heard.
2/5

Date of experience: November 23, 2021

Thumbnail of user kellyk53
New York
1 review
4 helpful votes
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November 19th, 2015

I ordered 2 pairs of jeans, one pair was on back order. I received the first pair in a timely manner. I'm mad because they said the 2nd pair will not ship until December 12th which is fine but they also took the whole payment ( for both pairs of jeans)from my debit card and told me they are going to take it out again. Not going to happeb

Date of experience: November 19, 2015

Thumbnail of user timc1143
Ohio
6 reviews
14 helpful votes
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June 2nd, 2022

It takes a lot of modifications to make it a good site, and very hard to find new interesting content. I recommend using an adblocker, sponsorblock, and forget about making an account, just get yourself a good RSS reader. Bam, you now have a 3 star site. Otherwise it's maddening and I'd never visit it.

Date of experience: June 1, 2022

Thumbnail of user chrisv64
Texas
4 reviews
40 helpful votes
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October 30th, 2023

Youtube used to be cool, but now if I say something someone doesn't like...I get punished, and my comments get removed, and I get blocked from speaking/commenting at all. That's not enough though, they further have to label my words as bullying or harassment. I'm tired of watching the quality of content diminish because creators walk on eggshells trying not to get demonetized over words or opinions in a country where our Constitution guarantees FREE SPEECH. It gets old watching videos of violence and vulgar language then seeing the host of that channel have to censor the very words used in the video he just showed. I'm tired of seeing videos of women with their cleavage blurred out like it's shameful to have female anatomy. I'm tired of Youtube being used to control information.I see the slow and gradual trick being pulled on us.If we let it keep happening on youtube, eventually will be no free speech ANYWHERE in America. BOYCOTT YOUTUBE!

Products used:
Youtube

Service
Value
Quality

Date of experience: October 30, 2023

Thumbnail of user oliviar197
Arizona
1 review
2 helpful votes
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March 2nd, 2020

There are at least 17 million people who follow BTS on Twitter. I´m sure all of them watched the mv at least three times in 24 hours so BTS could get the views. That means the mv would have at least 51 million views in 24 hours. It had 47 million. Also, some of us watched the mv nonstop to earn views. We aren´t bots. Give us back the views.

Date of experience: March 2, 2020

Thumbnail of user michaelc4667
Arizona
10 reviews
8 helpful votes
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July 24th, 2022

Pay my premium last month and watch ads still. I miss my payment on purpose and the idiots at YouTube can't figure it out. I tell them Why payment wasn't made and they repeat the answer. Another Netflix in the making.
I ask for a supervisor and you get the run around on that too. Don't waste your money you will get ripped off and get the run around.

Products used:
YOUTUBE

Service
Value
Quality

Date of experience: July 24, 2022

Thumbnail of user sonjaj5
GB
4 reviews
3 helpful votes
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September 26th, 2018

FAR TOO MANY ADVERTS! Every single video I watch has an advert now. Some videos even have 2,3 or 4 plus adverts per video too. It is actually ridiculous. I feel like I watch more adverts than the actual videos now. Sort it out Youtube.

Date of experience: September 26, 2018

Thumbnail of user dogd7
GB
1 review
0 helpful votes
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May 24th, 2022

1000 subs to get monetized, 3 days to review your passports. 2-4 weeks to get your verfication code that might not even show up... youtube is a greedy money hungry garbage company and is everything that is wrong with the world. Goodjob at wasting peoples time and keeping people down low. Dog $#*! humanity

Date of experience: May 24, 2022

Thumbnail of user yurib
Philippines
2 reviews
1 helpful vote
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October 4th, 2012

My Angel Mom submitted by Linda Rumbaugh. I took this picture with my phone in my back yard. I was thinking of my mom a lot and it was getting near to her birthday. This was in the sky overlooking my home. I believe it was my mom watching over me. I am originally from Pennsylvania but moved to Texas two years before my mom passed.

Date of experience: October 4, 2012

Thumbnail of user sebastiank42
Illinois
4 reviews
53 helpful votes
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May 18th, 2020

YouTube is a great website with billions of content that can take your mind off of certain things. It's a great website to have a good laugh of. But lets get on the bad side. The whole Demonetization thing is bad, Coppa is awful, and months ago the law in Europe. There are a lot of things that slips past the bots at youtube. Like an animal abusing video. I've seen those fully Monetized, Age-Restricted but still being able to be watched. YouTube needs to fix that badly.

Date of experience: May 18, 2020

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