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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
See positive reviews
Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
See critical reviews

Reviews (1,208)

Rating

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user carlose27
California
53 reviews
216 helpful votes
  • Send Message
November 29th, 2017

Have you ever wanted to find an old TV commercial or a music video? YouTube probably has it. Video clips from almost anything that has ever been broadcast may be found here. The "how to" videos are the most useful things to find here. Find out how to perform any task yourself by following the examples step by step.

YouTube has some strange rules and for whatever reason they will remove a video. Their policies continue to get worse. I think YouTube discriminates. In the future a different service will become the king of online videos.

Date of experience: November 28, 2017

Thumbnail of user tamiapopew
Massachusetts
1 review
3 helpful votes
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November 8th, 2014

Based on the reviews I was scared that my jeans will arrive late and they would come in really low quality fashion. They came yesterday Nov, 7,2014 and they are spot on with timing, length and everything I asked for. But I'm afraid the quality is just mediocre one wash and they would shrink. One of my jeans smelled really bad of factory machinery. But other than that I finally have a pair long enough for my legs. It was an ok experience. I will give another review after 60 days to tell you if my jeans put up with the wash and if the color is still vibrant.

Date of experience: November 8, 2014

Thumbnail of user oriant1
GB
1 review
6 helpful votes
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May 31st, 2024

AFTER YEARS HAVING A CHANNEL MAINLY STUDY AND WATCH MOVIES (OF WHICH I BOUGHT OVER THIRTY AND FULLY PAID YOUTUBE TO ACCESS IT AT ALL TIMES) I HAVE BEEN NOW TOLD THAT MY CHANNEL WAS TAKEN DOWN FOR SPAMS OR POSSIBLE FRAUDULENT ACTIVITY! I HAVE NEVER EVEN UPLOADED ONE VIDEO OVER THE YEARS DUE TO THEIR EXPLICITLY RACIST ALGORITHM PRIORITISING ONLY WHITE UPLOADERS.
I HAE BEEN ASKING A REFUND FOR ALL THE MOVIES BOUGHT FOR DAYS, AND SOUGHT AN EXPLANATION AS WELL AS A CLEAR EXAMPLE OF WHAT CAUSED THE CHANNEL TO BE TAKEN DOWN. I HAVE TAGGED ON TWITTER AS OTHER PEOPLE WHO WENT THOUGH SOMETHING SIMILAR SUGGESTED ON YT. YET, THE ONLY RESPONSES I GOT WERE FROM AN AI, THEN A COUPLE OF POSSIBLE HUMANS THAT ACTED WORSE THAN AN AI AND SIMPLY AVOIDED EVEN ADDRESSING MY REQUESTS ABOUT A REFUND AND NEVER PROVIDED AN EXPLANATION.
I AM STARTING. A PETITION. GOOGLE INC. IS A DICTATORSHIP AND IT MUST BE REGULATED TRANSPARENTLY. IT'S REVOLTING. SINCE THE *******@IDE IN GAZA GOOGLE (WHICH NOW OWNS YT) HAS SHOWN ITS TRUE RACIST *******@ZIS COLOURS. THEY HAVE PROVIDED ISRAEL WITH BIASED AND PRIORITISED SEARCHES TO JUSTIFY THE KILLING OF INNOCENT CHILDREN, THEN HELPED THEM PROVIDING THEM WITH TECH TO KILL MORE, AND MANY ENGINEERS LEFT. NOW THEY TARGET CHANNELS THAT HAV ETHE COURAGE TO LEAVE COMMENTS THAT CALL UP *******@ZIS ACTIVITY AS IT ARISES. IT IS ABSURD, 2024 AND HUMANITY IS NOW SLAVE OF THESE ABUSIVE CORPORATIONS THAT LITERALLY GET AWAY WITH RACISM, SEGREGATION BY ALGORITHM AND SUPPORTING GENOCIDE WHILE CHILDREN ARE EXTERMINATED.
Date of experience: 28 May 2024 AND STILL UNRESOLVED

Tip for consumers:
IT ABSOLUTELY REVOLTING THTA WE NEED TO LIVE UNDER THE DICTATORSHIP OF COMPLETELY UNREGULATED CORPORATIONS!!!!

Products used:
BOUGHT VIODES AND SUBSCRIBED TO SEVERAL CHANNELS IN ORDER TO STUDY BIOLOGY AND PHYSICS.

Service
Value
Shipping
Returns
Quality

Date of experience: May 31, 2024

Thumbnail of user oscarl259
New York
2 reviews
1 helpful vote
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May 13th, 2024

This website makes my brain hurt I can't resist my head being weird I get dumb of theses lesson my parents forces me to do it and my teacher

Products used:
Jackets and shoes

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2024

Thumbnail of user strain.mjt
GB
1 review
4 helpful votes
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April 8th, 2024

YouTube has gone right down the toilet ever since they introduced the 'anti-adblocking' system on their servers. Now that Google run YT they seem to have an issue regarding those who block adverts for revenue. The most annoying thing about it, is that these intusive ads are interuppting the video that you are watching. It is ok to have ads - but only if they put them at the start and end of a video. Putting ads in between videos is quite abrupt and ill mannered. It seems that the man at the top has no manners whatsoever and doesn't seem to listen to reason. It takes good manners to be the CEO of a large company. This Neal Mohan has none whatsoever and SHOULDN'T have any rights to be where he is!

Tip for consumers:
none

Products used:
none

Date of experience: April 8, 2024

Thumbnail of user dwyer.aj9
Australia
1 review
4 helpful votes
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May 8th, 2024

Free Speech is a right and Youtube Censor the truth, RFK Jr needs to be heard not Censored! Youtube allow toxicity but not Peace, Kindness and Truth. Allow Free Speech!

Tip for consumers:
Stop taking our right from us!

Products used:
Youtube

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2024

Thumbnail of user robc669
Maryland
2 reviews
7 helpful votes
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March 19th, 2024
• Updated review

Too many advertisements in front of the videos in recent weeks. Additionally, I'm tired of this platform blurring out sections of a video like a war documentary. Its history. STOP BLURRING IT OUT. I wish creators would start switching to Rumble. They have 1080p videos now and no blurring, very little censorship. Youtube has become trash.

Service

Date of experience: March 19, 2024

Its OK
July 6th, 2023
• Previous review

They have interesting content but the platform does stupid things. For example it will start playing a movie in 720p yet the movie offers a resolution in 1080p. Why dont these idiots just play the movie in the highest resolution? It could at least communicate with the computer or phone & see if 1080p is possible. Nearly all devices today support 1080p.

Service

Date of experience: July 6, 2023

Thumbnail of user nopen123
South Africa
1 review
5 helpful votes
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March 14th, 2024

Bad, everything google owns is bad. I hope another company replaces google, google is run by corrupt idiots that yearns for control. They also bot their own reviews, they control what you see. This would get censored if it was put on googleplay.

Date of experience: March 14, 2024

Thumbnail of user littledeb92001
Colorado
1 review
2 helpful votes
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March 11th, 2024

In the past year, youtube.com has gone totally downhill. I used to be able to watch different videos, now all they have are the same repeat stories over and over. So now, they don't put up any new videos. It's all become podcasts and storytelling with no video. They only videos that get updated are the news. The titles show they can't even spell besides and use fake photos that have nothing to do with what I click on in the first place. They story tellers don't even speak the english language either. Now, I can't find anything I haven't already seen. Need another site.

Tip for consumers:
They could have informed the viewers of the change. They did not. False pictures to entice viewers that aren't even part of the video, consistent false propaganda being allowed, while they cut out so many words you don't even know what the videos is actually about. Totally misleading.

Products used:
Spectrum, youtube.com, etc. all old videos and nothing worth watching

Service
Value
Returns
Quality

Date of experience: March 9, 2024

Thumbnail of user aliciaa434
New Jersey
1 review
10 helpful votes
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February 23rd, 2024

I witness YouTube abusing content generators by manipulating their algorithms so viewers don't ever see their videos without searching for it, and even then YouTube will often put their video further down the search results- making it harder to view. Youtube very often takes content generators' advertising revenue- stealing it for themselves. Often YouTube pretends they (often popular comedians) said or did something extremely egregious (not true by any stretch of the imagination) to deserve their ad revenue being confiscated. Lines do exist between healthy criticism of an institution or culture (which are instrumental to a healthy society) and racism or other destructive behaviors. I observe YouTube knowing that difference, but choosing to remove that differentiation to wield a oppressive amount of control over both content providers and viewers and the viewers' ability to find videos and comment on them.

Tip for consumers:
I hope an free and fair alternative to YouTube is soon released by Elon Musk.

Date of experience: February 23, 2024

Thumbnail of user fingy
Washington
1 review
7 helpful votes
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February 21st, 2024

I don't give a damn if your asses blocked me, I don't need your damn platform of injustice and unfairness. You people sat there and allowed talentless individual degrade and disrespect certain group of people and you people kept quiet and because I called you all out on it, then you blocked my account. I don't give a $#*! about your stupid and one-sided platform, I let your asses know that y'all fing fake and unfair, period! 0 rating! Some people are allowed to disparage others and those people are not allowed to respond, kiss my entire behind fing fake YouTube

Date of experience: February 21, 2024

Thumbnail of user carolf1841
New York
1 review
1 helpful vote
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February 5th, 2024

YouTube is stuck on my previous zip code, which I was unable to delete or change. My options are to move back to my old residence or live without YouTube. Let me think about that for a second or two...

Tip for consumers:
No

Products used:
None

Service
Value

Date of experience: February 5, 2024

Thumbnail of user johna5631
Australia
1 review
2 helpful votes
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March 1st, 2024

They put as many ads as possible and at the worst times during the video and when I can't take it anymore and decide to use an AdBlock (like their own employees have been caught using) they throttle the loading time of the video to the point the video is unwatchable.

Date of experience: March 1, 2024

Thumbnail of user bobs2323
Virginia
1 review
7 helpful votes
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January 28th, 2024

Honestly, YouTube used to be the best thing ever, with me being able to spend hours upon hours watching videos about everything and everything. Now, the website has become an ad cannon that is aimed right at your skull. You cant navigate ANYWHERE, or do a single thing, without taking a shotgun blast of unwanted advertisements directly to the dome. Google destroyed YouTube and turned it almost unusable... it reminds me of a porn site with how many BS popups and ads are jammed down your throat every time you have the misfortune of using it. Garbage work Google, absolutely steaming hot garbage.

Date of experience: January 28, 2024

Thumbnail of user jebj1409
Illinois
1 review
2 helpful votes
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December 21st, 2023

Any sort of geopolitical comments I left were censored by the ai algorithm. After trying to make a couple points for several hours I gave up, pulled my personal content, and deleted my accounts. I will be searching for an alternative platform.

Tip for consumers:
Censorship is killing the platform. It's almost impossible to say anything of importance.

Products used:
Video viewing and uploading.

Service
Value
Quality

Date of experience: December 21, 2023

Thumbnail of user georger1571
Washington
2 reviews
7 helpful votes
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January 1st, 2024

You are supposed to be able to record games and watch them later. I can only do that on my PC and NOT on my TVs. I have to watch the games live or settle on highlights that are brief. I used to be able to record all of the games that I want and watch them when I want. I've searched the internet for a solution and nothing will fix this. I haven't found a live body from YouTube to help out. Seems like everything is online and it doesn't work. Also, it's very difficult to use the (PC) fast forward in a way to rush through commercials. On DirecTV, there were none of these issues.

Products used:
NFL Sunday Ticket

Service
Value
Quality

Date of experience: January 1, 2024

Thumbnail of user brutala
Denmark
1 review
2 helpful votes
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December 11th, 2023

The use of "stealth censoring"/"shadow banning" is completely dismantling the entire platform. They are likely doing this for the income, as mentally challenged people like (place-neo-"movement"-here) will be discouraged from further binge streaming, if they see comments challenging their viewpoints

Tip for consumers:
If you're still using this site: Why? Competitors are out there, several deliver a much better platform

Products used:
Regular premium
I've stopped paying to them, on both my boys and mine, as their policy needs to change before they actually deliver a product worth paying for

Service
Value
Quality

Date of experience: December 11, 2023

Thumbnail of user hollyflkeys
Florida
1 review
3 helpful votes
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December 20th, 2023

I'm almost forty years old and on this app you have to type in explicit version because YouTube only plays the clean version. And to me that is highly annoying especially when driving or at work. So I won't use this app anymore for music at all. And I used it for years. I went to i heart radio, and I'm so much happier. This is a real music app and it's dedicated to Playing great music all the time. See ya later YouTube!

Service
Value
Quality

Date of experience: December 20, 2023

Thumbnail of user shamarm6
Louisiana
2 reviews
10 helpful votes
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November 26th, 2023
• Updated review

These organizations are liable for lawsuits by their competitors that are having trouble to reach consumers at their extent and the Feds should penalize or seize the liable organizations for their questionable practices.

Particularly, these entities mentioned in the title are complicit to limit as much competition as possible by tampering into the market while not letting little guys (small companies) pick up traction. Some of the features such as the 'Shorts' came from a popular social media application.

Also, I read online that a company that starts with a 'G' owns YouTube is paying millions of dollars to Firefox for setting their search engine as default on their homepage. This is bribery.

They're deliberately engaged in a monopoly. The Antitrust Division should do its job on this tip.

Date of experience: November 26, 2023

YouTube Justifying Hate & Acts of Violence
November 7th, 2023
• Previous review

YouTube has recently sent content creator Steven Crowder and his crew a letter in which YouTube removed a video of him revealing the authentic manifesto of a individual that attacked a Presbyterian Christian school with innocent young children in Nashville.

The manifesto showcases the racism, resentment, jealousy, and hypocrisy towards an ethnicity.

The public was deliberately kept in the dark and have been demanding for the release for months after the tragedy since March 2023.

Disgustingly enough, the company of YouTube prefer the masses to be ignorant and want them to go along with their version of any narrative.

YouTube considered Steven Crowder in violation of their Violent Criminal Organizations Policy which I find ironic considering the fact that there are gangs, cartels, & mafias glorifying their lifestyle on the platform through videos.

These radical leftists that operate in YouTube are mad because one of their followers got exposed as a deranged killer. Their chaotic ideas are poison to the minds of ordinary people, those examples are destroying our society from this nasty culture that they exhibit. All it does is spread hate and division.

Date of experience: November 7, 2023

Thumbnail of user bobok5
New York
1 review
2 helpful votes
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March 4th, 2022

1 star is lowest. Not sure how they got one and a half stars. Customer working from home allowed kid to take phone then the dog who could only bark but was more helpful then the rep... still waiting for phone ordered in October.

Tip for consumers:
dont use

Products used:
cell

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2022

Thumbnail of user scarletteh1
Australia
1 review
9 helpful votes
  • Send Message
February 28th, 2020

Inadequate service; views are improperly counted & deleted, irrespective of its policy. Corrupt management of view count. Even the new BTS music video (artists who only seem to get their views deleted), while others have views added, had people questioning youtube's competence.

Date of experience: February 28, 2020

Thumbnail of user terrym1710
Oregon
1 review
4 helpful votes
  • Send Message
November 23rd, 2023

They've become too nit picky lately, and do not seem to know the definition of harassment or bullying. They want all comments to be kissy kissy fake $#*! and I will not comply. YouTube can go straight to hell. Wish there was a - star button, as they don't deserve 1 star.

Date of experience: November 23, 2023

Thumbnail of user filbfjjuijiujreii
Georgia
1 review
4 helpful votes
  • Send Message
November 12th, 2023

YouTube's advertisement bombardment has reached an intolerable level on the iOS app, interrupting content with annoying ads every 30 seconds. The excessive frequency of these interruptions disrupts the viewing experience and feels like an incessant assault on user patience. Furthermore, the heavy-handed moderation policies have stifled free expression in the comment section. Attempting to voice controversial opinions is now an exercise in futility, thanks to overzealous moderators acting as self-appointed white knights. This restrictive atmosphere detracts from the platform's once vibrant and diverse community engagement, leaving users feeling stifled and frustrated. YouTube needs to strike a better balance between ad revenue and user satisfaction, as well as reconsider its moderation approach to foster a more open and inclusive online dialogue.

Tip for consumers:
YouTube's advertisement bombardment has reached an intolerable level on the iOS app, interrupting content with annoying ads every 30 seconds. The excessive frequency of these interruptions disrupts the viewing experience and feels like an incessant assault on user patience. Furthermore, the heavy-handed moderation policies have stifled free expression in the comment section. Attempting to voice controversial opinions is now an exercise in futility, thanks to overzealous moderators acting as self

Products used:
YouTube app for iOS 17

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2023

Thumbnail of user dametime05
Illinois
1 review
9 helpful votes
  • Send Message
November 2nd, 2023

This app went from a magical place to find people doing creative/random $#*! to get your mind off of reality to a swarm of $#*!ing ads and bull$#*!. They've done everything to make this website a full time job and it really sucks the fun out of everything, also if you happen to give ANY money to youtube I guarantee you have some form of autism. I hope neal trips on a banana and breaks every tooth in his mouth while also breaking hit foot. Thank you very much for your time and have another $#*! day!

Date of experience: November 2, 2023

Thumbnail of user talonsdad95
Texas
1 review
5 helpful votes
  • Send Message
November 17th, 2023

Be very careful what you write on YouTube comments. Because they'll allow some people to say a lot of things. But anytime you bash, YouTube or somebody, they're going to censor your comment and violate your First Amendment, right. So youtube is a pathetic piece of $#*! platform.

Service
Shipping
Returns

Date of experience: November 17, 2023

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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