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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 300th among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13.3%
Positive
6
Neutral
0
Negative
39
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user lisay595
Senegal
1 review
0 helpful votes
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January 25th, 2022

I swear it walks very well and there is no problem. It secures ant works very well. Sometimes you need the impossible and you think it is very impossible but no it walks very well guysss

Date of experience: January 25, 2022

Thumbnail of user michaelc5160
Michigan
1 review
0 helpful votes
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July 20th, 2021

TERRIBLE! You can't get a hold of anyone at their main HQ. They don't do anything about the extreme group Team Gamerfood. My mother and I had to make a police report from 2 different precincts for harassing phone calls! This sick jerk made threats to my own mother! Fusoya1, James Conrad, Team Gamerfood, Youtube Name. All of these extreme trolls need to go!

YouTube's reporting system sucks! They need an IP blacklist system to keep extreme trolls like Team Gamerfood out! This is getting out of hand and more people are getting sick of them! I'm really angry at this sick jerk! These extreme trolls need to go to prison! YouTube needs a contact where you can get a hold of a real human instead of a machine under emergency circumstances like this.

If YouTube doesn't do anything about extreme trolls like myg0t and Team Gamerfood, more people are going to get sick of YouTube and leave! I'm even at the point where I'm starting to think that YouTube doesn't care about you. They only care about this $$$. I have to give them a 1 star because this review won't allow me to give them a 0 stars. If I could though, I would! Even a 1 star is too generous.

YouTube, you need to start listening to your genuine content creators and stop letting these sick and twisted jerks like Team Gamerfood run your website! Start doing something about this and stop acting like you don't care! I know there are other streamers/gamers/creators who are getting sick of these extreme troll groups! This site is TERRIBLE!

Date of experience: July 20, 2021

Thumbnail of user mariec1074
Canada
1 review
0 helpful votes
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November 29th, 2022

Censore theire costumer to help canada dictatorship and tyrany...probably do the same with other contry like China so we dont see police beat people and lock them in their house and camps.i will never go on youtube again and incourage everyone to do the same.all people behing this are discusting and horrible people...hope you get what you deserve after put some life in danger not spreading the truth about what is really happening out there...your evil and hope you burn in hell like your friend trudeau ping jing macron and all off you helping that world wide genocide you psychos murders...also on other web sites we can not put you a note below 3 stars you discusting prick censorship again

Service
Quality

Date of experience: November 29, 2022

Thumbnail of user brianr2298
Washington
2 reviews
0 helpful votes
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October 27th, 2023

Anything discussing the real truth behind matters that the government is pushing youtube bans and censors it. Half of my comments are deleted for explaining the truth and fighting the false information, brainwashing, psyops, and propaganda. The comments that don't get deleted are the ones that are extremely vague. It all gets censored and banned. Youtube is adhering strictly to propaganda messages and the comments that support their propaganda. Youtube is completely corrupt and we are being silenced on this platform so that we cannot combat misinformation. Switch to Rumble or some other platform. DO NOT TRUST INFORMATION FROM YOUTUBE. WE ARE BEING COERCED INTO WAR, BIG PHARMA, SCAMS, DEPENDANCY, AND A FLASE SENSE OF SECURITY.

Tip for consumers:
Sue YouTube, cancel YouTube, end YouTube.

Products used:
Video/Comments

Service
Value
Quality

Date of experience: October 27, 2023

Thumbnail of user lorrainew3
Maryland
112 reviews
594 helpful votes
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April 30th, 2011

I want to share this with everyone. I was over my boyfriends house one night and he put a movie on that was playing on the AMC channel. Well I have never seen this one before it was called Tombstone. It featured Kurt Russel as Wyatt Erp and Val Kilmer as Doc Holiday. I am sure everybody has heard of the Tombstone Arizona, and the gunfight at the O. K. corral. I enjoyed this movie so much. Val was so funny in this that I was laughing so hard my ribs hurt. I know that the real shoot out was not a laughing matter, as a matter of fact very terrible and sad that cowboys hurt people that way. The Erps were just trying to employ some kind of law. After watching the movie I was curious to see what the people really looked like. I visited many sites by using there names. I got to see what all of them looked like. The good guys and the bad guys. This was very interesting to me because I got to visit the past. So if you go to this site you can see parts of the movie. Then If you like it, you can buy it. I liked the movie so much from tv that I went out and bought it before I ever visited this site. When you go to this site click on the site that says my favorite scenes from Tombstone. To be able to watch the scenes from the movie you can type in www.youtube/docholiday, or www.youtube.com/watch?v=8ydgkvwh3jq. I hope this is of interest to some people so they can see how people treat others so badly. This is a reality check for all of us. Sincerely, Lorraine W.

Date of experience: April 30, 2011

Thumbnail of user arefaws11
Jordan
1 review
0 helpful votes
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April 30th, 2023

$#*! youtube, they banned my account for no $#*!ing reason, If you didn't ban me, I'll not say this to you.

Tip for consumers:
$#*!s

Products used:
$#*! youtube

Service
Value
Shipping
Returns
Quality

Date of experience: April 30, 2023

Thumbnail of user karimsfsf5
California
1 review
3 helpful votes
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October 20th, 2023

The criminal Zionists you tube banned my channel and the reason was, my comment about Israel killing the Palestinian kids,and the devil you tube said we re protecting the community,

Tip for consumers:
YouTube are abusing the community everyday

Service
Value
Shipping
Returns
Quality

Date of experience: October 20, 2023

Thumbnail of user benjaminj59
California
1 review
1 helpful vote
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November 12th, 2019

I have done so many orders from Hesimple.com. The clothes looks like on figure as picture and exactly size shown on size chart. Look cute and being cmtable. I am stuck on these

Date of experience: November 11, 2019

Thumbnail of user deborahf30
Illinois
1 review
2 helpful votes
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March 13th, 2017

I've been ordering from them since they were called "Girlfriemd.com" over 20 yrs now. They have went from a ++10 to a ---0 in about 2 years. Returned SEVERAL HUNDRED DOLLARS IN MERCHANDISE and they now refuse to let me spend my merchandise credit since they wouldn't give me a refund as PROMISED. This place is the worst I've ever seen and I shop ALOT online. PLEASE READ THIS EVERYONE... AGAIN, DO NOT ORDER ANYTHING FROM THIS AWEFUL PLACE... PLEASE! THEY WILL SEND U WHATEVER THEY WANT AND NOT WHAT U ORDER THEN WHEN U WANT UR MONEY OR A STORE CREDIT, U'LL NEVER GET IT!

Date of experience: March 13, 2017

Thumbnail of user manjusham2
India
1 review
1 helpful vote
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April 16th, 2023
Verified purchase

Very sad that even after taking money you tube will continue showing you advertisements. Hope they improve their services.

Date of experience: April 16, 2023

Thumbnail of user caitlins5
Oregon
1 review
1 helpful vote
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March 3rd, 2015

Right after Xmas I ordered two pairs of pants, received them 1/13/15 and one of the jeans had a hole in them (that was NOT supposed to be there). So I called THAT DAY and asked what I need to do to get an exchange... they said they would send me a return label (that would not cost me anything, as opposed to the one sent with the order) then I needed to send the pants back and wait 2-3 weeks for them to process sending me a new, unflawed pair of pants.

So I waited to receive this label that did not come. I had to repeatedly call... on 1/26/15,2/5/15, Mid Feb sometime, and again today 3/3/15. Each time there was an excuse, they apologized and said it could be the proper form wasn't entered, or there was a glitch in the system, WHATEVER. At one point they even got a supervisor to make sure it got sent, but even they failed to do their job. By now they should have offered to just send me a replacement pair of pants, without needing the flawed pair back. That wouldn't have cost the company very much, and the damage they have caused with this terrible experience has lost them a frequent customer who has spent $100's of dollars with them.

So when I called today 3/3/15, this lady Teresa, said that the label did get shipped... yesterday. WTF! I mean does customer service get any worse!? It took you 7 WEEKS to get a label shipped to me.

Alloy, you need to get your sh*t together. I've read a lot of reviews on here about how terrible your customer service is, especially when it comes to shipping things in a timely fashion.

You've definitely lost any future business from me.

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2015

Thumbnail of user blijhbbd
California
1 review
0 helpful votes
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October 27th, 2022

In the begginning this app was good, but they removed the dislike count and comments, and I just noticed I can't see the likes. It is now dissipointing

Date of experience: October 26, 2022

Thumbnail of user chrisj81
Alabama
26 reviews
90 helpful votes
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September 8th, 2015

I used to be an avid uploader. I usually uploaded a few videos a week. I mainly would use YouTube to chronicle my guitar and computer build for my friends, family, and everyone else who was interested. Then one day the service agreement changed, and all my videos were being flagged for copyright infringement. How somebody else owns the copyrights to me building a guitar (of my own design) is beyond me. You may be thinking "this reviewer is using copyrighted material." NOPE! Just me taking a video of my latest build and then narrating over it. What bugs me is how this can cripple your efforts. After a few strikes your channel will be deleted. Can you easily contact YouTube to resolve this? NOPE! You would think that because we, the youtube uploaders, help make Google money that they would try to help you. NOPE! My videos were not monetized, and I wasnt trying to make money by doing ads in video. This is really just a slap in the face, especial because false copyright strikes are illegal.

Tip for consumers:
Have a good lawyer on retainer. False copyright strikes are illegal, and you might be able to cash in.

Service
Value

Date of experience: September 8, 2015

Thumbnail of user timg553
West Virginia
9 reviews
17 helpful votes
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September 2nd, 2023

I got into a small argument with a podcaster Chris Mos of MMA_HOLES on Youtube. He constantly solicits (begs) for money and is very very unprofessional during his podcast while claiming to have the best podcast on Youtube. I decided to tune in elsewhere because it was appalling, but before I did, I mentioned in a chat text that there were several others doing the same show at the same time and didn't talk with their mouth full of food, use vulgar language for no reason and beg for money constantly (the others actually donate money to charities). I left and started watching the same type of podcast with a different and better host (Jens Pulver). While I was watching the other show, I noticed I had several notifications with messages written to me. I checked them out, only to find that Chris Mos, instead of just reading and ignoring my comment, decided to read it out loud and then say he wanted someone to "whack" me. Yes, I said that correctly, he put a hit out on me. I went back and watched his show to find out what was going on and he indeed asked for his fans to whack me twice. I reported it 3 times to Youtube and they still have done absolutely NOTHING. They could have at least removed the podcast until they sorted it out. It has been over a week and still no response while I have people saying they are going to whack me Soprano style. Ridiculous.

Date of experience: September 2, 2023

Thumbnail of user terryb494
Ukraine
4 reviews
0 helpful votes
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September 20th, 2023

I really love YouTube but the ads piss me off, so I decided to try YouTube Premium. Now I can say I've saved a lot of money because I don't spend it on unnecessary purchases :)

Service
Value
Quality

Date of experience: September 20, 2023

Thumbnail of user bcarey
Indiana
5 reviews
2 helpful votes
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November 6th, 2023

I have never personally had a YouTube Channel, so my opinion may be skewed, but in my experience, YouTube is a fabulous platform, full of creativity, and incredibly useful. As any platform, however, there are issues. I have here a list of pros and cons, I hope they prove useful.

Pros:
- The ability to find almost anything you need to learn about
- The ability to post almost any of your creative desires, urges, and activities easily.
- A pretty good system for getting rid of illegal content. (I'm talking generally, you won't find videos with illegal activity on your homepage, unless you...search for it.)
- Pretty good UI, with a simple to understand setup and organization.
There are inevitably others, but I am giving general lists here.
Cons:
- Spam. Unless it is super bad, most spam/hate videos will get through. As a platform for sharing opinions and such, YouTube allows strong opinions. Both good and bad.
- Moderation. I am not hating on YouTube Mods. They have a lot on their plate, and will not be able to look deeply into each and every problem they are shown. This can lead to quick decisions that may not be the best option.
- Comments. There are hateful people on the internet, and the comment section is a toxic keyboard warrior's favorite battleground. Comments can build up a small creator, or cause them to leave completely. Comments are tough man.

Overall, YouTube is a pretty helpful site, but it has issues that could use help. However, I do like YouTube, and I will continue to use it.

[Images: Screenshots by me of some examples of ease of access. If I want to learn Music or Color Theory, all I do it look it up and there you go, exactly what I need.

Tip for consumers:
YouTube is useful, don't let some bad content scare you away.

Products used:
I just watch YouTube videos.

Service
Value
Quality

Date of experience: November 6, 2023

Thumbnail of user elizabetha924
Canada
1 review
2 helpful votes
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February 22nd, 2021

Very recently since I made my account sometimes I don't get any notifications it just happened right now to me 3 videos were uploaded and no notifications YouTube really needs to fix this

Date of experience: February 21, 2021

Thumbnail of user clivea10
Michigan
2 reviews
13 helpful votes
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May 14th, 2020

Just like facebook, at first they make people depend on them and then when people gave up other alternatives, they start censoring and deleting. They start allowing people only to watch and see what they want people to believe and watch. Specially during this COVID Crisis, they allow Bill Gates, WHO, Fauci to deliver harmful massages and allow CNN to lie almost everyday but they take down reports and research from doctors who have legitimate concerns and want to help people.

Date of experience: May 14, 2020

Thumbnail of user tigerl12
Washington
1 review
0 helpful votes
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August 24th, 2022

Look, I like YouTube, I watch it just as much as anybody else but, what I don't like is them allowing videos of people putting up videos of baby animals being strangled by predators on purpose just to get likes it's evil and these people are an abomination to God & so are the YouTube people that allow it.
YouTube should not allow these type of videos they need to filter out these rotten videos that people are putting up whether they are hurting people or animals they should not be allowed they should be illegal.
Also, I am tired of every time I log on to YouTube they try to force their trial on me with every video with every turn with every click I'm getting so sick of YouTube I'm actually looking for something else to watch videos on that's just like youtube that may not be bombarding me and stalking me with their damn trials it's getting annoying.
If YouTube platform wants to be free then be free and quit trying to force people to pay for it if you want people to pay for it then start making people pay for it one or the other but quit trying to force your $#*! on people that they don't want it's annoying... YouTube is annoying.

Date of experience: August 24, 2022

Thumbnail of user nashikw
India
1 review
0 helpful votes
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June 26th, 2019

I understand all the videos of internet swaggers and i also work on them so i also advice other people to see internet swaggers video or like and suscribes

Date of experience: June 24, 2019

Thumbnail of user chrisl288
Canada
7 reviews
14 helpful votes
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March 15th, 2018

BEST streaming services for everything basically. There Is so much you can look up on this site such as DIY, Music, makeup, tutorials and pretty much everything else you can think of.

Date of experience: March 13, 2018

Thumbnail of user mstudye
India
2 reviews
0 helpful votes
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November 26th, 2019

Online live classes avilabe on mstudy youtube channel for free. And visit the mstudy websites becous mstudy websites provide all competitive exam questions paper for free.

Date of experience: November 25, 2019

Thumbnail of user younismnadeem327
Pakistan
2 reviews
0 helpful votes
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June 3rd, 2023

Youtube is the best platform for your bisnes grow
Its use to very easy audio and video program its very high quality display video and audio system
It have making video and audio very esy

Tip for consumers:
youtube plateform is a good platform but some people and compni use to frod and scame video.but its a rong youtube dont permission on this videos

Products used:
cosmetics and other product

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2023

Thumbnail of user coleh108
Kentucky
1 review
0 helpful votes
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November 22nd, 2022

Went SOOOOOO far down hill. Ads, ads, ads, ads anddddd MORE ADS! GARBAGGGE. "Hey I got an idea on how to get people to spend their hard earned money on "premium"…. SPAM THEM TO DEATH WITH ADS! In the middle of videos. ADS. At the end of videos… ADS. Oh yeah, don't forget at the beginning of videos. ADS. GREEDY CORPORATE BASTARDS!

Date of experience: November 22, 2022

Thumbnail of user allan.sammet1994
Brazil
1 review
0 helpful votes
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August 20th, 2023

Good site, help me get 10 subs in one day. Gonna use everyday, maybe going upgrade to premium, gonna hel a lot

Products used:
Nothing at the moment

Service
Value
Shipping
Returns
Quality

Date of experience: August 19, 2023

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