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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user azucenad1
California
1 review
26 helpful votes
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February 28th, 2020

Overall, my hope is Youtube will improve. The concept is great. However, my latest experience has left me disappointed with Youtube. I saw for myself significant streams deleted from total count, comments section freezing after a single like of a comment, and I am concerned regarding the ads if we are able to skip or if we do if our activity is disregarded from counts. I could go on bur for now these are my top concerns.

Date of experience: February 28, 2020

Thumbnail of user gildac3
Virginia
1 review
0 helpful votes
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April 29th, 2019

I would like people to be aware, parents aware for their children or loved ones, but youtube will push people over the edge and pushed towards suicide. I am not sure how many suicides have been caused by youtube, but I know of one. So please get the word out and save lives! Always with love...

Date of experience: April 29, 2019

Thumbnail of user brendonf4
Colorado
1 review
6 helpful votes
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October 22nd, 2017

In spite of the fact that YouTube has been around for years and bursting with creative videos from independent creators, it has decided to become the next "Netflix". Which is $#*!ed as they were in business well before Netflix and are just shooting themselves in the foot for trying to be something they are not, and never will be. The site is going to complete $#*! and its no longer worth using this site for entertainment. I suggest you go watch some Netflix instead, at least they still have creative, and not sold out originals unlike this $#*!ty site.

Date of experience: October 22, 2017

Thumbnail of user jacobs55
Washington
4 reviews
13 helpful votes
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December 19th, 2014

Youtube will allow anything online. It doesn't matter if the video has violence, language, hate speech, nudity, or anything else. The only stuff it removes is Copyrighted Videos & Music. It claims to have "Community Guidelines" but they are never enforced. Want to advocate the death of innocent people? Go ahead. Want to stalk someone on Youtube? Be free. Want to copy someone's account & slander their name? Have fun. Just don't put anything copyrighted on there. That's the only thing that they actually care about.

Tip for consumers:
Dont expect youtube to help you if you have any problems. Unless of course you are a business. Then they will bend over backwards to help you.

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Value
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Quality

Date of experience: December 19, 2014

Thumbnail of user briannam202
District of Columbia
3 reviews
7 helpful votes
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October 15th, 2022

I haven't had anything good to say about YouTube for years. It is so hard to give the benefit of the doubt regarding a platform that cares more about making a few cents from advertisers than its users! The website has an issue of not communicating with its own employees let alone with the top creators, who then can inform everyone else.

The customer service is also terrible in regards to how buggy the whole platform is on any device. I wish it was actually user error, I wish clearing cache and "turning it off and on again" actually fixed anything. If only it was as simple as slow internet speeds and sucking it up. No! It has to do with the way the website is coded and there hasn't been any signs of it being fixed.

Tip for consumers:
Nothing will stop anyone from using this platform as long as it is the only video sharing site of its kind, therefore it will be a long time for problems to be fixed. Go into it remembering it is loaded with bots, trolls, and a team that doesn't care if you watch or not.

Products used:
I mainly watch other creators as well as contribute to live streams. Occasionally I'd upload a video of my own just for archiving my moments with my animals.

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Value
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Returns
Quality

Date of experience: October 15, 2022

Thumbnail of user jefft9
California
4 reviews
5 helpful votes
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September 28th, 2011

Sha - what's there NOT to love about YouTube?! Sure I wish they could magically make all of the videos appear in blu-ray quality but since the world isn't run by apes... yet... we'll just hafta make do. YouTube, YouTube, gotta get down with YouTube!

Date of experience: September 28, 2011

Thumbnail of user bl449
Rhode Island
1 review
3 helpful votes
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November 13th, 2020

Just another media that promotes police brutality and white supremacy. You will be insulted by every miscreant in the country and if you fire back, you get banned. I would highly suggest boycotting google

Date of experience: November 13, 2020

Thumbnail of user andersonc41
North Carolina
3 reviews
2 helpful votes
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June 27th, 2021

YouTube will not allow me to delete my account. Reason for this is because I am a white republican male. That makes youtube racist against whites, politically prejudice, and sexist against men. YouTube sucks.

Date of experience: June 27, 2021

Thumbnail of user ericp1274
Indiana
1 review
1 helpful vote
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June 11th, 2022

If I could give 0 stars I would. Got suspended after I got 1000 subscribers and 4,000 watch hours. Saying I violated some form of terms of service, didn't say what I did wrong just suspended. I feel like suing, this is discrimination. Just so youtube don't have to pay me ad revenue.
And to make matters worse I've had that channel since 2016 too.
My channel is still up on youtube, just can't sign in. Link is in below: https://www.youtube.com/c/DustyOrchid057

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Value
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Quality

Date of experience: June 11, 2022

Thumbnail of user luigia22
Pennsylvania
3 reviews
9 helpful votes
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August 6th, 2021

Back in the day, this site was IT! Now it's full of sad, disgusting people who get paid sickening amounts of money for boring, repeat, poorly edited content, hating on each other for no good reason other than someone has more fame or money or brains than someone else. It's not as fun as it used to be. I post on there but I know it won't make me famous or create revenue! It's just fun! It's all ads and commercials and merch plugs and UGH! I'm ready for a new type of video platform! And don't even get me started on their music platform! Bugs, bugs, bugs! Hope you don't like to listen to most songs more than a minute in without the app shutting down! It sucked as Google Play and still sucks as YouTube Music! Maybe the issue is really Google! :( very sad!

Tip for consumers:
Don't listen to the haters and trolls!

Service
Value
Quality

Date of experience: August 6, 2021

Thumbnail of user alexas6
Canada
9 reviews
13 helpful votes
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March 12th, 2014

A very good video hosting website. Where you can watch anything you can such as movies, clips, music videos and etc.

If you have problems on anything such lessons or what else you can/can't do, you'll just simply search here for tutorials. Easy to access. Enjoy Watching! :)

Date of experience: March 12, 2014

Thumbnail of user shawb1
New Jersey
1 review
7 helpful votes
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December 16th, 2013

Horrible company policy and customer service. I have been ordering with Alloy for years. However, after today I'm done with them. I exchanged two pairs of jeans that were damaged and defective for two different pairs of equal value. They did not apply the original discount and charged me extra. To make matters worst, when I called them no one was willing to help me. For the most part they have good product but when my patronage as a customer isn't valued I will no longer spend money with a company. I am highly disappointed Alloy!

Date of experience: December 16, 2013

Thumbnail of user davidc1276
France
8 reviews
31 helpful votes
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August 10th, 2018

I'm on you tube all the time. It's got some great producers in the things I like watching, and there is some useful educational material.
The ads are annoying, since they interrupt the viewing, and are never interesting.
I like the way the site seems to feed me with new videos, and a lot of it isn't wrong. There's some Junk on there too, not always linked to the number of likes or views. But that's the downside of the web. Mostly it's very positive. I don't need a TV anymore.

Date of experience: August 9, 2018

Thumbnail of user reynaldor34
Minnesota
1 review
7 helpful votes
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September 16th, 2022

As a dying platform I was hit with multiple with community guideline strikes. They doin't care about content creators. They don't care about all the hard work we put into our videos. The same videos that are taken down, the same videos are still up on Youtube by other content creators. Its clear to me that the Youtube team does not care about their content creators. Google in general has major issues and I will no longer consume content on that platform.

Tip for consumers:
Dont create content, they will copyright strike your accounts.

Service
Value
Shipping
Returns
Quality

Date of experience: September 16, 2022

Thumbnail of user lunak2
Virginia
1 review
2 helpful votes
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January 26th, 2017

It's disgusting that you choose to advertise horror movies on your youtube station not considering the specific market segment that is negatively affected by the horrifying images that affect our health. You should consider your users' search results before you decide to include terrible advertisements to every user. What if it was a 5 year old watching a kids video on YouTube?

Date of experience: January 26, 2017

Thumbnail of user lindav37
Connecticut
3 reviews
5 helpful votes
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April 4th, 2016

Placed an order on March 16,2016 and status always says "in warehouse". After 10 days without a notice saying out for shipment, I emailed customer service 2 times and was told it would ship right out. It is now 19 days and it took 2 phone calls to finally be told that the order was misplaced and all but 2 items were now out of stock. I will never shop here again!

Date of experience: April 4, 2016

Thumbnail of user emilj8
Romania
22 reviews
215 helpful votes
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November 28th, 2018

The comment sections are terrible. They are filled with 1. Kids posting overused, unfunny, unoriginal copy paste comments 2. More overused stuff (memes, jokes, etc) 3. On some videos you will find racism, sexism, etc while mysteriously on some other videos you will find intense anti racism and anti sexism. So the website is like a minefield, you decide whether you want the chance to see some scarring, nasty hate comments or get *slightly* more faith in humanity. 4. Rabid fans who will attack if they don't see something they like

Date of experience: November 28, 2018

Thumbnail of user peterd295
MD
1 review
3 helpful votes
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October 26th, 2018

Actually they said I violated their policy, but how it's possible when there's no content on the channel? I'm just using it to watch videos and saved some music and video in the playlist.
At least they can explain why it was banned but I still think it's ridiculous.

Date of experience: October 26, 2018

Thumbnail of user gabrielc2
GB
21 reviews
130 helpful votes
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August 26th, 2011

Best video hosting website to date. Although poor email service between receives replies from Youtube staff. You can waste hours and hours of your day watching great videos, even containing movies which haven't been flagged and removed yet! Uploading videos to your channel is great and enjoyable if you have a lot of subscribers watching you. I have 2200+ at the moment and it can be very fun to interact with them. Been a member since Jan 2009 and some of the layouts on youtube have changed a lot sadly, I prefer the old style youtube, Old channel layout, 5 star rating system.

Date of experience: August 26, 2011

Thumbnail of user kelseym1
Massachusetts
28 reviews
80 helpful votes
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November 17th, 2011

Despite a growing number of scam and attention-seeking videos, this is one of the best sites to find information on just about anything and see the latest music videos. Really love that they are offering movies now.

Date of experience: November 17, 2011

Thumbnail of user lilyb167
Florida
1 review
6 helpful votes
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November 25th, 2022

The comment section of YouTube has become a toxic cesspool of hatred and foul language on a lot of the videos. People have no manners or morals anymore and hide behind a computer screen thinking they can talk to people with the most rude vitriol, not caring or showing any once of remorse. Some replies contain hateful foul language along with other hateful things just for someone having an opinion on something. You could be being polite in a post and they still lash out with some nasty cuss word. YouTube does not block out cuss words or censor these hateful comments. You cannot delete or block these nasty comments either unless it is under your own video. No one should have to put up with such abuse and these comments should not be allowed to remain up. It has caused me to delete my youtube account and leave the platform all together.

Date of experience: November 25, 2022

Thumbnail of user alext4
Washington
9 reviews
30 helpful votes
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September 27th, 2011

Seriously who doesn't love this site?! Besides being the second biggest search engine, it has entertainment, information, ads that click on everyday, and very creative videos that I would always dream of watching. There's not one person that does not like it or even heard of this site. Keep it going youtube!

Date of experience: September 27, 2011

Thumbnail of user jackil
New Mexico
6 reviews
12 helpful votes
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May 24th, 2015

I have been a shopper of alloy clothing and shoes for about 5 years now but recently I had such a bad experience with getting a return processes I will no longer shop with this store again. I returned a item in March and I didn't get a credit back until the end of May and they didn't credit all my money back. I was also upset because they never sent any notifications saying that they received my return or was going to refund my money... Very unprofessional

Date of experience: May 24, 2015

Thumbnail of user bobv5
New York
7 reviews
17 helpful votes
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February 19th, 2015

Youtube advertises movies that are not available except through a subscription through some other provider.

If they cant show the movie why do they advertise it.

Its very frustrating and annoying.

No one wants to hear "sorry the movie is not available" time and again.

Date of experience: February 19, 2015

Thumbnail of user anonymousa951
Kansas
1 review
6 helpful votes
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February 28th, 2020

They delete views that fans worked hard to get to show their appreciation for an artist with no basis whatsoever. There is video evidence of MILLIONS going missing/being deleted. Disappointing and disgusting. Give the views back or choke please:)

Do better.

Date of experience: February 28, 2020

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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