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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user hy42
Maryland
1 review
0 helpful votes
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July 21st, 2021

This is a good place for everyone to listen to music, watch videos/films, gain more knowledge, and connect with others who also resonate with the same interests. Grateful to have such a wonderful platform and my "best friend" during this pandemic!

Date of experience: July 21, 2021

Thumbnail of user daciac1
Oregon
2 reviews
5 helpful votes
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December 13th, 2017

I've ordered from Alloy over the years only because they have long inseams. Their products used to be a little on the cheap side, but not horrible. I have not ordered anything from them in over a year, but I needed some lounge pants so I tried them. The pants were cheap pieces of garbage. I can't believe they're selling this junk. When I went to return them, I find that their return policy has completely changed (it must be because they have so many returns). There is now a 15% restocking fee. Are you kidding me? I'm being penalized because you sold me trash? I have a credit with them, but I don't think I'll ever use it since it's not worth the hassle and I can't trust them to sell an even halfway decent product.

Date of experience: December 13, 2017

Thumbnail of user kylal1
North Carolina
2 reviews
4 helpful votes
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June 2nd, 2015

OK well first of all having a business of my own i understand slow shipping had a busy time or whatever slows you down. But i ordered my jeans literally 6 WEEKS AGO and i still haven't go them. I did do the 7-10 day kinda deal. But normally businesses get to that times spand. I Have been waiting forever. And what really pisses me off is I only ordered 2 pairs. So if you plan to order from the get more than 2 pairs of jeans

Date of experience: June 2, 2015

Thumbnail of user alexa1888
Canada
9 reviews
21 helpful votes
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April 17th, 2017

Youtube feels it can pull any video it chooses for absolutely no reason whatsoever. What they recently did to VetRanch has me beyond pissed. They are an animal rescue group of veterinarians. They have now been forced to blur all "surgeries" even though they always give a warning of graphic content so people don't have to watch it. Very bad decision by youtube. Hate them now. Then they don't listen to your concerns when you tell them.

Service
Value
Shipping
Returns
Quality

Date of experience: April 17, 2017

Thumbnail of user tylerc
Illinois
43 reviews
344 helpful votes
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April 15th, 2010

Great site!

It can be pretty addicting though since usually their recommendations are quite appealing! The only slight negative is that their search is not quite up to par with the rest of the site, but try for a couple minutes and you'll find it.

Enjoy the videos but enter the comment discussions at your own risk as they usually tend to entail an argument at every possible chance!

If you find my review helpful, please send me a Thank You and rate it!

Date of experience: April 15, 2010

Thumbnail of user romang123
GB
1 review
6 helpful votes
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August 8th, 2023

I left a comment: "This is such a good tip, thank you!" - I refresh 30 seconds later, my comment is gone. Why?

This random comment deleting without any notice at all is really frustrating. Did I leave too many comments that day? - did I do something wrong with that comment? - nobody knows, YouTube won't say.

Products used:
The video comment service

Service
Value
Shipping
Returns
Quality

Date of experience: August 8, 2023

Thumbnail of user andrewc16
RU
6 reviews
14 helpful votes
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September 7th, 2011

I'm a huge fan of Youtube. At first it began as a site full of fail clips, and kids uploading clips, but now its a more about movies, tv shows and music. It's like having every TV channel in the world on dial up)

Date of experience: September 7, 2011

Thumbnail of user toniem
Virginia
1 review
5 helpful votes
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September 23rd, 2014

Buyer BEWARE! I order some jeans from this company. Quality good but they were too darn long for my height send them back. The csr was rude and talk over me, when I'm talking. I just told her I'll call back. So she finally let me speak. THANK U JESUS! The total purchase was 50.91 I paid for them to be ship to me. I paid that. They told me I will receive my refund in 2wks. But Ill be getting back 36.46 WTH! The jeans cost 42.41 plus 8.50 total 50.91 They took 14.45 out of 50.91. So actual charge for my ship there and back. I think this is ridiculous and cheating people out of their MONEY... Just not fair...

Date of experience: September 23, 2014

Thumbnail of user amandaa21
Georgia
7 reviews
29 helpful votes
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November 19th, 2014

I received an item that had a stain on it and then to make matters worse when i returned the item(out of my pocket) they tried to charge me for using their shipping label, which i did not use. When i called it took over an hour and 3 different people to refund me the shipping and they wanted my tracking info, which luckily i still had. This was my first time ordering from them but i really feel disrespected as a customer and will not be ordering again. Plus they're sales associates were very rude on the phone, not empathetic at all to my situation.

Date of experience: November 19, 2014

Thumbnail of user jamiel74
New Mexico
1 review
5 helpful votes
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July 23rd, 2016

I am 6'1" and I wear a 37"-39" inseam. I used to buy from alloy constantly. They were the ONLY store I would buy jeans from. Their styles, quality and awesome pricing has turned into crap. I bought a pair of jeans recently, size 7, more like a size 22, and since they were on sale, I can't return them. Someone else mentioned they're getting greedy. I completely agree. The prices are shooting up while the quality and style disappeared. They definitely lost my business. I'll go back to shopping at the Buckle and pay $100 for a pair of jeans that actually lasts.

Date of experience: July 23, 2016

Thumbnail of user tarap32
Oregon
1 review
2 helpful votes
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May 6th, 2017

Did they get bought out? The website is horrible. It's slow and there's so little to choose from. I miss the old Alloy. I guess they couldn't keep up with the current trends. They should have gotten an app for teenagers to follow along because us older gals need the clothes too!

Date of experience: May 6, 2017

Thumbnail of user claytonr10
New York
61 reviews
313 helpful votes
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March 15th, 2018

Too much censorship. I think it was laid out better by other users here. But I'm just backing up what sitejabber users james p. And Jenna J. Stated. Censorship is not good. It dictates against open mindedness. I understand you have youtubers who are little (I seen kids as young as age 7 use youtube). But promoting left wing political values and censoring right wing political values is only gonna create a generation of kids who all like the same things, believe in the same things, wear the same things, etc. A world where everyone is exactly alike is a boring place. The opposite of love is not hate, it's indifference. When everyone is exactly the same and afraid to hold different values simply out of fear of being accosted for it, that's a scary reality. But youtube censorship is only feeding into that.

Date of experience: March 13, 2018

Thumbnail of user alfredl114
Florida
1 review
2 helpful votes
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October 8th, 2022

Reverse this stupid decision or we will all find a better source for our news videos. Maybe you should consider the effect this will have on your market share and viewership. How can the market leader be so bloody stupid as to thoughtlessly shoot themselves in the foot.

Service
Value

Date of experience: October 8, 2022

Thumbnail of user brianm172
New York
1 review
0 helpful votes
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December 30th, 2015

Do not miss this - it's a must! You'll see everything in an hour. These guys don't have a website but they do have this video and I can't say enough about how much fun we had with them.

https://www.youtube.com/watch?v=yur8k4TFs_E

Date of experience: December 29, 2015

Thumbnail of user ccmutlu
Netherlands
1 review
1 helpful vote
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July 7th, 2023

Actively censoring and hushing up all critics on terrorist state israel. That means actively supporting apartheid, massacre, raping, demolishing homes and stealing the lands of Palestinians!
Free Palestine from Nazi Israel.
And f*ck YouTube for supporting them.

Service
Value

Date of experience: July 7, 2023

Thumbnail of user miaf69
Massachusetts
1 review
3 helpful votes
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December 15th, 2021

I actually find the dislike count to be extremely helpful when determining the validity consensus of content. If you are gonna take away one of the counts, take away both! Stop social media from ruining this population!

Date of experience: December 15, 2021

Thumbnail of user thomasm2942
Rhode Island
1 review
6 helpful votes
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November 16th, 2021

YouTube has banned me from commenting. The comment was on a CNN video of Mike Lindel selling false hope. I said "If fighting for our freedom, fair elections and our first amendment rite is false hope, I'm buying all I can". And just like that I'm banned. Only they went a step further. I can comment as usual and then it's banned a few minutes later without giving me any notice of being banned. It's a bunch of bull. When the lawsuits come out against them, I'm cashing in.

Date of experience: November 16, 2021

Thumbnail of user aarons1034
Tennessee
1 review
2 helpful votes
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November 20th, 2022

Great app, but with great power should come with decent morals and responsibility! Why make so many ads, some of which encourages and promotes the evil of this world. Then let alone most of them being unskippable and on music even while people trying to drive. And then making the only way out of it by purchasing premium each month. Like?

Date of experience: November 20, 2022

Thumbnail of user nigeln
California
51 reviews
128 helpful votes
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December 23rd, 2021

It was great for listening to music but today's Youtube has gotten worse. It took seven minutes to watch a two minute video. Youtube is filled with ads which I have to watch in its entirety. There's no longer an option of skipping the ad. There's also constant interruptions whenever I want to watch any video. Youtube is also incompatible with the Opera browser.

Date of experience: December 23, 2021

Thumbnail of user th6570
Illinois
1 review
8 helpful votes
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October 16th, 2016

I fell in love with Alloy because of the length of their jeans/pants and because the prices were reasonable. Now, the selection is terrible, the items are expensive, the website is horrible, the customer service has gone down, they don't offer too many items in long lengths and nothing is available! Are they going out of business? What"s the deal? I have been a faithful customer for years but they are about to lose a customer.

Date of experience: October 16, 2016

Thumbnail of user beckyt6
California
16 reviews
43 helpful votes
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December 18th, 2013

It's impossible not to give Youtube a 5 star rating now that you can even edit movies in their editor or do hangouts and turn them into movies. Everything about Youtube is genius from the first day it came out and it is always getting better. I love finding videos from their recommendation features, I could get lost on youtube all day before realizing the whole day is gone.

Date of experience: December 18, 2013

Thumbnail of user anam620
New York
1 review
22 helpful votes
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June 22nd, 2021

Os notice how you now MUST login to see videos that are relevant to you and how your favorite channels get throttled when the corporate trash you tried to escape by turning to youtube in the first place is now pushed on you whether you want it or not? That's what happens to ANY great service when they get bought out by a soulless corporation that will put its own power and money ahead of your experience any day. "Don't be evil" Brin's $#*!

Service
Value
Quality

Date of experience: June 22, 2021

Thumbnail of user davidh1441
Florida
1 review
0 helpful votes
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February 4th, 2019

I use to love building a playlist from YouTube. Music you couldn't hear or see other places. Now you can't watch anything without BS adds every few seconds. I've always supported artist by purchasing music and used YouTube of a way of finding artist. I'll go back to using my music only playlist. I don't mind ads occasionally or being asked if I'm still listening occasionally. Being asked after every song is bit much! Bye YouTube.

Date of experience: February 4, 2019

Thumbnail of user jamest1955
California
4 reviews
10 helpful votes
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August 9th, 2021

Don't trust YouTube in fact sue them. They censor your opinion but allow others to post negative stuff you have no right in you tube to your own opinions they censor newsmax oan fox hannity and even you YouTube should be protested they claimed oppression all year 2020 now you the American people are being oppressed by suppression. The power of big tech is too much it's time people revolt take to the streets make your voices heard it's we the people not the big tech government.

Tip for consumers:
The big tech is censoring you sue

Products used:
Comments your personal opinion censored by big tech

Service
Value

Date of experience: August 9, 2021

Thumbnail of user raymondn22
France
4 reviews
24 helpful votes
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October 27th, 2018

Music is ok, quality is ok, but guys... COMMERCIALS. How many of them? Don't ask, in the past was like every 4 videos, now there is 4 in one video... I don't know if it's going to keep coming like that, I'm gonna quit youtube.

Date of experience: October 26, 2018

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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