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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user sophied5
New York
1 review
3 helpful votes
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November 13th, 2014

Then sent me jeans with a busted zipper don't they inspect there clothing before they sent it out and the best they could do was 20% off my next order I get 30% with the coupon on the catalog bad customer service I will never order from there again.

Date of experience: November 13, 2014

Thumbnail of user paulag55
Missouri
1 review
5 helpful votes
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July 27th, 2017

I've placed many orders with Alloy in the past and I really hadn't had any problems. I recently ordered 3 pair of jeans and it seems as if the fit isn't the same anymore. I ended up sending the jeans back for a refund, because they don't do exchanges spent $21.00 and will also be charged a restocking fee. The only way I would purchase from them again would be if they opened a store in my area where I could actually try on the clothes and not have to wait 2 weeks for delivery or pay an arm and a leg to return the items. If you order the same jean in a different color thy WILL NOT fit the same. I'm so annoyed with ALLOY and will by my tall jeans elsewhere.

Date of experience: July 27, 2017

Thumbnail of user maryj892
GB
1 review
1 helpful vote
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October 5th, 2019

Bought a few things from here so far and always recieved items very quickly and for about half if not a third the price I can get it here, always chose sellers with good feedback scores (just like other websites) and havent had one problem, would recommend to anyone just make sure you find good sellers to buy from.

Date of experience: October 4, 2019

Thumbnail of user christiant187
Mississippi
1 review
0 helpful votes
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February 27th, 2022

Hats off to YouTube for making the best video captions I have ever seen in a video with the captions being exactly correct for a Japanese name. Overall good experience but some UI adjustments are needed. For example, I don't like the small video player when you are watching a video and searching at the same time. I think in that instance you should have almost half the screen be video because you have a lot of white in between words for video and screen. Besides that, I think this is a great platform to share ideas with the world.

Tip for consumers:
MUST want to watch videos to even care about using this website.

Products used:
YouTube channel creator

Service
Value
Quality

Date of experience: February 27, 2022

Thumbnail of user kylew6
Illinois
8 reviews
9 helpful votes
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August 26th, 2012

Can watch this for awhile too. But beware of making a YouTube account (site is now owned by Google). It can lock you out of your account with the right login information. But since membership isn't required to use YouTube, I'll use it until it does.

Date of experience: August 26, 2012

Thumbnail of user lucag11
Finland
42 reviews
72 helpful votes
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September 4th, 2019

In the Terms of Use of Youtube is written the following:
¨Youtube may terminate your account without any reason¨

I have got my account terminated without any warning.
I guess it was done cause I had some erotic videos of myself (not published of course).
It´s such a frustration to have lost a decade of videos just because I stored few personal videos on youtube, anyway without publishing them.

So I am sure there is no copyright violation or any disturbance to anyone, cause the videos were private.

I have appealed and I got rejected.
I guess they didn´t even read my appeal.

I would, of course, remove these videos if I would get my account back, I just would like to have a second chance.

Service
Value
Quality

Date of experience: September 4, 2019

Thumbnail of user vr24
Tennessee
1 review
1 helpful vote
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February 26th, 2015

I was looking for a website that had jeans that were long enough because im 5'7 & its not easy shopping for a tall person. So I ordered 3 pair from alloy and they were the right size, fit perfect and the length was actually long enough. I was worried after reading the other reviews that they weren't going to look as good as I hoped but they do! Fit amazing & look amazing! They delivered it on time even due to the weather delays we were having.
I will definitely be ordering from them again

Date of experience: February 26, 2015

Thumbnail of user mikec123
Nevada
5 reviews
47 helpful votes
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October 3rd, 2022

3 suspended accounts for no reason, my comments mysteriously dissappears on certain channels, no more dislike button was enough reason why I disabled youtube app on my phone, tablets. Everything goggle touches, it immediately goes to crapper.

Service
Value
Shipping
Returns
Quality

Date of experience: October 3, 2022

Thumbnail of user deneenl
Arizona
1 review
2 helpful votes
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September 14th, 2017

I loved this site. It was the first site where I could find jean long enough. However, their return procedures are extremely bad and expensive. I returned a pair a jeans and the tracking# shows that it was delivered 21/2 weeks ago and yet I have not received a refund. When I call I always get the same response, "We have to verify the warehouse received it." Heck my tracking# verified that the warehouse received it! This is the third time I have gone through this with Alloy. No MORE orders from me.

Date of experience: September 14, 2017

Thumbnail of user erinp11
Texas
1 review
6 helpful votes
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January 8th, 2014

Ok still waiting on part of my order since 11/29/2013. It is 1/07/2014. This is a re-order, mind you, and I never received a tracking number. They really aren't worth the energy and after reading some of the other reviews, I am worried I won't get my order or even a refund. I will not do business with Alloy again :(

Date of experience: January 7, 2014

Thumbnail of user ep456
Massachusetts
1 review
2 helpful votes
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February 4th, 2023

The app has too many bugs.

There are too many ads. Do not use this app, unless you want to be excited for money by the amount of ads there. The app is also constantly crashing / freezing!

When I go from landscape to portrait mode on videos, it flips back and forth like 3 times before it stays at portrait mode. Same goes for landscape.

Way too many ads! Do not get this app.

Date of experience: February 4, 2023

Thumbnail of user stephent378
Florida
2 reviews
11 helpful votes
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May 20th, 2020

YouTube is good for finding good tutorials etc., but terrible with their policies, way too many bs policies when streaming or even posting videos with a little background music. Just as Facebook, I'm 50/50 with YouTube.

Date of experience: May 19, 2020

Thumbnail of user charn21
Wisconsin
1 review
5 helpful votes
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January 21st, 2017

I was a long time customer, when one day I went to order some jeans and notice the models were different... this site use to be up beat a hip and now it looks like my mother should shop there. Now I have to find a new place to get my jeans and urban wear. What wasn't working that you had to change it to where its not even pleasing to the eye
Its horrible! I'll come back when you guys figure it out!

Date of experience: January 21, 2017

Thumbnail of user carrier26
Florida
1 review
5 helpful votes
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September 10th, 2015

Buyer Beware! I placed an order for merchandise at the beginning of July. The order was lost in the mail. I had to wait two additional weeks to have them resend. During that time, one item was sold out. Instead of crediting my card, they issued me a gift card. When the other items arrived, one was damaged and the others did not fit. I returned them and had the tracking number that showed receipt three days later. One month passed and no refund. Finally had to call them - waiting 45 minutes on Hold and they did not resolve the issue but promised to call with resolution later that day. 8 days later, still no call back and no refund. Another call and another half hour wait and they finally gave me the credit. So, they essentially had my money for 2+ months before they resolved the issue. Needless to say, I will not be ordering from this company again.

Date of experience: September 10, 2015

Thumbnail of user rachelg28
Texas
1 review
0 helpful votes
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March 20th, 2015

I absolutely love this company and never have any issues. Every order I place is shipped the same day or next, and my discounts always work on my orders. I LOVE how they always offer free shipping (since I have a shopping problem) and I love how there is always a discount sent to my email every day.

The clothing is such amazing quality. This is the only place I order my jeans. If I have any issues with my order (and I've only had one), the customer service is very professional and friendly, and truly make me feel valued as a customer.

I find it amusing everyone else has such bad customer service here... It sounds like these customers just want free stuff!

Date of experience: March 20, 2015

Thumbnail of user bholuk1
India
1 review
0 helpful votes
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June 20th, 2021

I realize that a many individuals are baffled due to the COVID-19, expansion, joblessness, counterfeit connections or might be because of lockdown. Dating.com is the solitary site that is offering the ideal answer for the individuals who need to have an adjustment of their life. The website has a web based dating stage at a sensible cost. I have been told by my companions that every one of the profiles are genuine. Gracious coincidentally, I am another part yet my companions are old individuals and they are content with the administrations of dating.com.

Service
Value
Shipping
Returns
Quality

Date of experience: June 19, 2021

Thumbnail of user matthewc1913
Australia
1 review
0 helpful votes
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June 8th, 2023

There's a continue watching button that pops up during the climax of the 1.5 hour piece of classical music, it automatically stopped the music disturbing my flow and enjoyment right in the middle of the climax point, I will have to listen to it again to get to that point and will probably never feel the same way again in that moment. Very cruel what you did. I hardly ever take the time to listen to and enjoy music because my ears are very sensitive and if I wake them up many things irritate me more, thanks for doing that to me right in the middle of my musical enjoyment, I have ordered $70 worth of food to try and relieve my sensitiveness after this experience.

Products used:
I didn't pay for this service, it's Youtube.

Date of experience: June 8, 2023

Thumbnail of user linzichkar
New Jersey
1 review
4 helpful votes
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November 27th, 2016

I had bought from them in the past and i liked them. But the last 2 orders (i wont be using them again) they screwed me around on. They sold the jeans as stock and then for more than 3 weeks had them listed with some BS "pre fulfillment order". Then after several emails i sent requestingf to know what was status, they changed it to "processing" for few days and then cancelled the entire order with no explanation

Date of experience: November 27, 2016

Thumbnail of user terrym588
Oregon
3 reviews
9 helpful votes
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May 26th, 2023

I gave them 1 star, and what do you know, they wouldn't let me submit it. I don't like the place because they allow the posters of videos to delete anyones comments they don't like, like Rob Dyke, he's a known pervert, and when called out he'll delete your comments, Plus YouTube will not allow posters of true crime to say "rape", or "sexual assault ", and they always censor you. I hate that too lace and they need to be shut down.

Date of experience: May 26, 2023

Thumbnail of user amirahb
Virginia
3 reviews
6 helpful votes
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July 2nd, 2012

New obsession next to forever21/ love everything about the store mainly the fact that they have an inseam that pleases me! Im very tall (5'11) for a girl and jean/pant shopping can be stressful. Now the jeans can be on the $ side but personally its worth it! They last longer. I can sit down and now stress about my jeans rising about my ankle! I love the ways you can search for what you want. For example, lets say you want to purchase based off of wash. Thats fine. Or inseam. It does that too! How about fit, brand, inseam! Perfect. Love the sales sign up for emails. Its the best thing.!

Date of experience: July 2, 2012

Thumbnail of user vilev
Poland
2 reviews
0 helpful votes
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November 1st, 2018

The website is pretty great on pc, though recently the recommended videos are not new and in fact videos I have already watched so its kind of pointless. On mobile its not so great because the video stops when you lock the screen so you can't really use it for listening to music.

Date of experience: October 30, 2018

Thumbnail of user yugaanta
India
3 reviews
1 helpful vote
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September 27th, 2022

Although YouTube offers great insights and a great way to target audiences, doing so requires expertise. For a direct-to-consumer firm, the incorporation of the Product list beneath the YouTube video ad feature is really helpful.

Tip for consumers:
If you have any confusion ask their support call centre. there team support is very helpful

Products used:
Ads service

Service
Value
Returns
Quality

Date of experience: September 26, 2022

Thumbnail of user charlottew390
Australia
1 review
0 helpful votes
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June 10th, 2022

I have a Samsung a12 and when I open the app it just loads. Even after several updates it still continuously dose this.it is soo annoying I just want it to work! The only way that it will work is if I buy a iPhone.

Date of experience: June 10, 2022

Thumbnail of user janeenl1
Pennsylvania
6 reviews
27 helpful votes
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June 14th, 2016

Emailed customer service two times no answer. Never got a confirmation on my order. The money was taken out of my palpal account. Did they ship it? I have no idea. Wish i would of used american express. They will stand by me. Paypal will give me a problem as usual

Date of experience: June 14, 2016

Thumbnail of user jerryb116
New York
2 reviews
6 helpful votes
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June 16th, 2017

I'm using Youtube only for sharing personal videos. Youtube doesn't provide enough tools for marketing! Videos about cosmetics and other stuff can be well promoted on YouTube, for the rest topics you need to pay extra money for advertising.

Date of experience: June 16, 2017

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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