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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
See positive reviews
Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
See critical reviews

Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user izzys28
Mexico
2 reviews
1 helpful vote
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September 22nd, 2024

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: September 22, 2024

Thumbnail of user tb554
Denmark
1 review
4 helpful votes
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September 2nd, 2024

Youtube should change name to Advertising tube

To much clickbait and fake Thumbnails.

Lots of Censorship, so content creatures has to telling things between the lines.
Censorship also harms public health, by promoting harmful information, while censoring information that benefits health

Date of experience: September 2, 2024

Thumbnail of user matthewj398
GB
3 reviews
4 helpful votes
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September 18th, 2024

So many mild videos are now age restricted,and i aint giving them my bank details. So you can drive a car at 16, but cant watch a video on vaginal odours for example. Its totalatarian dictatorship from google. Youtube is finished.

Date of experience: September 18, 2024

Thumbnail of user tylanfranklinn
Kentucky
1 review
1 helpful vote
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December 6th, 2024

I was sitting there spitting along with Trapp Tarell, Timmy Turner 1-4. Out of no where...I got a ad! I was sitting there singing and the music stopped. I looked so dumb and ill never recover from it. You'll be hearing from me.

Tip for consumers:
I hate. $#*!s

Products used:
Videos

Service
Value
Quality

Date of experience: December 6, 2024

Thumbnail of user willhurtinc
Florida
26 reviews
29 helpful votes
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October 1st, 2024

They float at the very top of the bucket!. If you don't align with their political views they will suspend delete your account!. They also delete your comments that follow community guidelines!. They are responsible for more crime than just about any other website on the internet. They violate first amendment constitutional rights. They do not reply to your emails. And they come preloaded on 99% of the phones sold in america. That should speak volumes to you. They use the information from your phone to approach you. They listen to your phone conversations. And they also read your text messages. Just so you know what you doing

Date of experience: October 1, 2024

Thumbnail of user edwardj1677
Australia
1 review
0 helpful votes
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November 29th, 2024

Despite my awful encounter with this scam broker, M /E /R /S/ E/ Y/ H/ I /P. C/ O /M, saved the day. They gave me prompt, expert assistance, and I recovered the majority of the money I had lost in the fraud. Their help is much appreciated, and I heartily endorse them as a trustworthy investing partner.

Date of experience: October 30, 2024

Thumbnail of user heideneva54
France
2 reviews
4 helpful votes
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October 7th, 2024

By the way, you will never get trully notified if you break any rules from the TOS, they will inform you that they get rid of a specified comment.

Youtube is poorly managed, too many ads, copyrights abuses, bias and favoritism, not to mention it got invaded by bots, porn bots to be precise.

Their ads made it impossible to watch any videos in peace, and they don't gives you any other options than taking the Premium stuff, while they should have fixed the issues on that platform.

At this rate, everyone will abandon it and find an alternative to it.

Service
Value
Shipping
Returns
Quality

Date of experience: October 7, 2024

Thumbnail of user mabaya911
Kenya
1 review
2 helpful votes
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September 12th, 2024

The none stop ads with all the tracking components is horrible. Every youtube video has had at least one ad, but most are two ads piggybacked together sometimes totalling more than the video.

Date of experience: September 12, 2024

Thumbnail of user kkb13
Indiana
1 review
1 helpful vote
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September 27th, 2024

I used to sit through ads, you know, when there weren't 1 every other minute. So I started using an extension to speed up the ads. Then YouTube starts blocking my access to videos with an unstoppable popup, telling me to 'turn off my adblocker'. I used to get away with turning it off, refreshing, and then turning back on. Yet, I am now stuck watching 2 pre-roll ads that I will not watch and will now avoid the company of said ad. Then, every 5 minutes, watch another 2 ads. AND, guess what! The videos ends in 2 ads as well. The greed is getting wayyy too much for me and it's becoming hard for me to want to watch videos on YouTube. Not to mention the home page is garbage now. It's all videos I've already watched, or videos identical to things I've already watched. I would like to get some new creators eventually? PLEASE?! Not to mention the ads on the home page. I obviously dont care about the news nor sports, why keep popping up a screen-length ad to show me those kinds of videos or shorts. Get your act together, YouTube- Rumble's on my radar.

Service
Value
Quality

Date of experience: September 27, 2024

Thumbnail of user ellespam18
Florida
2 reviews
0 helpful votes
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October 4th, 2024

YouTube has gone down hill and has hit the trenches. Watching videos on my phone still results in 30 seconds of ads every 2 MINUTES. If I try to watch on my tv I get 2 minutes of ads, then not even a minute of the video, then another 2 minutes of ads. They say "longer ads for fewer breaks for this long video" and then I can only watch a few minutes at a time before I have to watch the SAME ads over and over again. On top of this, the ad pop ups that FORCE you to look at an entire screen of links and buttons with the actual video makes it impossible for you to scroll comments or look at the description of the video unless you hit the X to close it. Algorithm sucks, shows me only videos that I have ALREADY seen. And no, I did not click the filter at the top that says "watch". I love watching videos on YouTube and supporting my favorite content creators but it's become so insufferable with ads that I'm getting tired of supporting. You're a multi BILLION $$ company, why do you want to play SO MANY ads to me (all the same ads, mind you) so that I feel the need to pay for premium. I would if it wasn't so expensive! I won't even get into how all of their ads are just scams anyway. Screw YouTube. Call it "AdTube" now.

Service
Value
Quality

Date of experience: October 4, 2024

Thumbnail of user eudanu32
MD
1 review
2 helpful votes
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December 20th, 2024
• Updated review

Just can't stand no more, ads after ads after ads, first thing I see when I open the app, every cm between videos, every a few minutes in videos: ADS

Service
Value
Shipping
Returns
Quality

Date of experience: December 20, 2024

I hate this company
October 7th, 2024
• Previous review

I hate this company, 5 ads in 10 minutes, what is wrong with you, for my whole life in Moldova, there were no ads, for about half a year they added ads to my region, but I cannot buy YouTube premium as it is not available in my country, it's just so disturbing

Service
Value
Shipping
Returns
Quality

Date of experience: October 7, 2024

Thumbnail of user vgonzales34
Arizona
2 reviews
2 helpful votes
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December 16th, 2024

YOUTUBE CEO NEEDS HELD ACCOUNTABLE. YouTube limits constitutional protected activities.
I'll be suing YouTube for many violations. Looks like lietube will be paying out millions.

Date of experience: December 16, 2024

Thumbnail of user kumarmohantyroop
India
1 review
3 helpful votes
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September 12th, 2024

Too many ads and bad recommendations videos nowadays, idk why youtube do that, and you can't skip ads on yt tv. Youtube keep getting worse

Date of experience: September 12, 2024

Thumbnail of user jerryj363
Washington
6 reviews
7 helpful votes
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May 16th, 2024

I've been paying for you to premium for several years I'm a contract creator for more than a year I have 1900 more than 1900 subscribers 3 days ago yesterday I go and look and they got me down to 1100 after getting into with those Nigerian scammers down in the comments so I guess they have Nigerians working for the company they don't like somebody talking about the Nigerian scammers! BS YouTube!

Date of experience: May 16, 2024

Thumbnail of user soumyaranjanbehera100x
Armenia
27 reviews
0 helpful votes
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April 23rd, 2024

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: April 22, 2024

Thumbnail of user marijuanaman4life
Pennsylvania
2 reviews
8 helpful votes
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May 3rd, 2024

Google has completely ruined $#*!Tube. Ads everywhere, too expensive, slow, resulotion is always 480p or lower even when the settings are fixed otherwise. Constantly getting flagged for bullying but never when I report a real harassing comment. You $#*!s just need to go yourselves and do the world a favor. People like you pieces of trash ruin everything that's fun because you're greedy as $#*!.

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2024

Thumbnail of user mehrolnitin6
India
1 review
0 helpful votes
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April 26th, 2024

Ages 1 100 Decide Who Wins $250,000 || Mr Beast
Mr. Beast is a popular YouTuber known for his captivating and often philanthropic content. However, it's important to note that directly copying someone else's video description, especially without permission, can potentially infringe upon copyright laws. It's best to create your own unique description inspired by the video content, ensuring it doesn't violate any copyrights or intellectual property rights. If you're unsure about what constitutes fair use or copyright infringement, consulting legal advice or familiarizing yourself with YouTube's copyright policies would be a wise step.

Tip for consumers:
Mr. Beast is a popular YouTuber known for his captivating and often philanthropic content. However, it's important to note that directly copying someone else's video description, especially without permission, can potentially infringe upon copyright laws. It's best to create your own unique description inspired by the video content, ensuring it doesn't violate any copyrights or intellectual property rights. If you're unsure about what constitutes fair use or copyright infringement, consulting le

Products used:
Mr. Beast is a popular YouTuber known for his captivating and often philanthropic content. However, it's important to note that directly copying someone else's video description, especially without permission, can potentially infringe upon copyright laws. It's best to create your own unique description inspired by the video content, ensuring it doesn't violate any copyrights or intellectual property rights. If you're unsure about what constitutes fair use or copyright infringement, consulting legal advice or familiarizing yourself with YouTube's copyright policies would be a wise step.

Service
Value
Shipping
Returns
Quality

Date of experience: April 24, 2024

Thumbnail of user lindam5024
Washington
3 reviews
8 helpful votes
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April 16th, 2024
• Updated review

It's probably not YouTube's fault. During the pandemic, it was *the* channel to watch. Now, people just aren't making the vids anymore...they, too, have "real" lives to get back to. Sadly, it's now filled with ads that don't appear to be targeted to any specific audience. Being a "woman of a certain age", YouTube is trying to sell me hot girls, "cheap" (!) vacation packages, vehicles, processed meat, and news, news, news. Being addicted to it, I confess I check daily to see if there's One New Thing I'm interested in viewing, but I usually go away disappointed.

Tip for consumers:
Post-pandemic, its luster is gone, its offerings stale and uninteresting.

Products used:
The service is not attempting to "sell" me anything, although it does have consumer products shown in its videos. I don't buy them, regardless.

Service
Value
Quality

Date of experience: April 16, 2024

The most dangerous source of stupidity ever devised...
November 30th, 2023
• Previous review

There are a few good videos on YouTube, but a random search revealed that 90% or more, in my opinion, are probably fakery designed to baffle, terrify, or simply brainwash us. The "service" is the single most dangerous source of stupidity available to the gullible, but again, this is just my opinion based on observation and education. If you believe everything you see, even if you believe it's fake, you're probably still being tested by some algorithm somewhere to see just how much malarkey you'll swallow before barfing. As a people, we are already ensnared by the machine. There's no going back. Never thought I'd be grateful to be getting old...I won't be alive to see the end of rational thought, but I feel sad for the children and grandchildren of today, who seem disinclined to question anything transmitted to them via their numerous devices.

Tip for consumers:
Parental guidance suggested.

Products used:
Purely an entertainment medium, so not so much a product as an observation of its uses.

Service
Quality

Date of experience: November 30, 2023

Thumbnail of user ds1559
Belgium
1 review
5 helpful votes
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June 4th, 2024

I flagged a pirated Warner Bros movie ("The Cell" and "Room 1408"). And YouTube flagged me as fraudulent and removed my account.

Products used:
Youtube

Service

Date of experience: June 4, 2024

Thumbnail of user johanp41
Texas
1 review
2 helpful votes
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May 19th, 2024

I have to assume that youtube is a very poor company and cant afford basic algorithms or code to fix something so simple as.if this video has been watched by user, then do not recommend...i know soooo complicated to add a line of code or an algorithm so basic. This has been an ongoing problem for years with this platform, and like i said youtube must be too broke to implement such a basic customer service as dont recommend already watched videos. Youtube needs to learn to be better to its customers because recommending thousands, at least, a day of already watched videos to its customers is beyond ridiculous as a customer. I know if i was a part of this company i would think...hmmm in order to get consumers to spend more time in videos seeing ads and whatever else makes the company money, maybe we should stop recommending videos that have already been watched. If we do that theyll spend less time marking in-numerous videos for do not recommend ive already watched it and spend more time actually watching videos, ads, etc. In short this has been an issue for users for YEARS and youtube clearly has no concern for making their platform the best it could be for users and clearly just want to drain their customers of as much as they can. If that werent the case they would have listened to their customers at this point to improve something so simple. Its a disgrace that theyre completely ok with making things harder and extremely annoying for their customers.

Tip for consumers:
If youtube wanted the best for its users this would never had been an issue, they have the money and means to fix this quite easily but dont/wont

Products used:
i use the youtube premium subscription

Service
Value
Quality

Date of experience: May 19, 2024

Thumbnail of user student.1205403
Illinois
2 reviews
0 helpful votes
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May 3rd, 2024

Its a pretty good video sharing source but some videos have inappropriate things or words. But overall i'd download.

Date of experience: May 2, 2024

Thumbnail of user ridaartunumcu
Ohio
7 reviews
0 helpful votes
  • Send Message
March 23rd, 2024

YouTube is my go-to platform for video content. Whether I'm looking for educational tutorials, entertaining vlogs, or music videos, YouTube has it all. The user-friendly interface and personalized recommendations make it easy to discover new content. I also appreciate the diverse community of creators and the ability to interact through comments and likes

Date of experience: March 21, 2024

Thumbnail of user robc669
Maryland
2 reviews
7 helpful votes
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March 19th, 2024
• Updated review

Too many advertisements in front of the videos in recent weeks. Additionally, I'm tired of this platform blurring out sections of a video like a war documentary. Its history. STOP BLURRING IT OUT. I wish creators would start switching to Rumble. They have 1080p videos now and no blurring, very little censorship. Youtube has become trash.

Service

Date of experience: March 19, 2024

Its OK
July 6th, 2023
• Previous review

They have interesting content but the platform does stupid things. For example it will start playing a movie in 720p yet the movie offers a resolution in 1080p. Why dont these idiots just play the movie in the highest resolution? It could at least communicate with the computer or phone & see if 1080p is possible. Nearly all devices today support 1080p.

Service

Date of experience: July 6, 2023

Thumbnail of user borniob
GB
6 reviews
2 helpful votes
  • Send Message
March 6th, 2024

I am... disappointed a bit, because once when i wanted to run my own blog in YT, they imposed ones of limitations on published content. That was the most disappointing thing, they either don't allow my video to get into recommendations section, or they just turn off monetization.
Overall, this platform is good for getting fame, look at guys like Mr.Beast or others. Nevertheless, there are many disadvantage which don't allow me to reveal my potential as a blogger. Perhaps, I will get along with them but not in the nearest future. So far I wrapped up my activity as a blogger, as number of subscribers and watches fell twice.

Date of experience: March 6, 2024

Thumbnail of user treys40
New York
2 reviews
1 helpful vote
  • Send Message
June 23rd, 2022

This website has brought me from a stupid little boy to an influencer. I owe almost everything I have today to this website. It has been a journey with YouTube, and I wanted to share that with the world. It opens so many possibilities for young and aspiring creators such as myself. Thank you YouTube...

Tip for consumers:
Start a YouTube channel, IT'S WORTH THE TIME!

Products used:
The Free videos

Service
Value
Quality

Date of experience: June 22, 2022

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