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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user jodyd9
5 reviews
18 helpful votes
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June 22nd, 2015

I have purchased so many pairs of jeans here. There are so many styles that I don't find at the mall. And if I do, they are way too expensive. Alloy is more in my price range. My friend who told me about this site can only by jeans here - she is really tall and skinny. Most "tall" jeans at the mall aren't long enough for her. Alloy jeans are.

Date of experience: June 22, 2015

Thumbnail of user bobc409
Georgia
1 review
12 helpful votes
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January 19th, 2020

What would you call a group of people that intentionally attack people who disagree with them? They manipulate information to fit their agenda. They delete information for anybody that disagrees with them or calls them out on their terrorist activities. So what would you call a bunch of people hell-bent on controlling and destroying people who disagree with them? They're f****** terrorists... but by God you can't tell them that which solidifies the fact that they are terrorists...

I employ the United States government to divide Google and stop them.

Date of experience: January 19, 2020

Thumbnail of user lisam58
GB
2 reviews
2 helpful votes
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December 18th, 2012

I love it. It is a great site where you can watch videos hours and hours. Music, film trailers, interviews, documentary and many others. You can find there almost every video you are looking for. It can be funny and educative at the same time.

Date of experience: December 18, 2012

Thumbnail of user jamesw349
India
1 review
0 helpful votes
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August 26th, 2016

Wow I must say that the review platform that these guys have is amazing. I went from a 2 star to a 4 star very quickly and on top of that I am starting to get better traffic from my website. The customer service was second to none and I recommend these guys for any business!

Date of experience: August 26, 2016

Thumbnail of user alexiad
Wisconsin
1 review
4 helpful votes
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September 25th, 2013

I have been ordering from alloy for over a year now and haven't experience any problems at all--the only gripe I have is that they charge about $6 for returns, so I usually make sure that the clothes I order would fit me/look fine to avoid returning them.

I would say the clothing quality is higher than forever 21 and a bit below Macy's junior's clothing. Some boots and outerwear are from higher-end brands like Steve Madden, while others, such as the knit tops stretch out after only a few wears/washes, so the quality is really hit-or-miss. However, I do love most of their styles and usually catch the free-shipping promotions.

Overall I shop here alot because I rarely have time to do in-person shopping anymore, and I guess I got good at figuring out my sizes. If in doubt, read the product reviews and google a bit about other shopper's experience and you'll have a more accurate perception if you're debating about ordering something.

Date of experience: September 25, 2013

Thumbnail of user jesser2
California
79 reviews
214 helpful votes
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January 5th, 2017

YouTube is a scam that should be avoided. They have consistently increased the requirements for monetization of videos and then suspend channels when they reach the goals.

My most recent channel was banned for "Spams and scams" without any warning. That's what happens when you're me.

Too bad there's no other legit option these days.

Service
Value
Quality

Date of experience: January 5, 2017

Thumbnail of user kissyourjobbyet
California
1 review
7 helpful votes
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July 1st, 2023

It's really fun how you'll suspend people for speaking their thoughts and opinion. What are you hitler and Fidel? We will always be leaving our thoughts in this world with or without your plantform. Imagine if honey boo boo and all these real live shows kicked people iut. This is why no one wanna use YouTube no more. You $#*!es act like little Karen's.

Date of experience: July 1, 2023

Thumbnail of user wingernew3
California
1 review
0 helpful votes
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April 21st, 2023

Left slanted platform vitrue signaling as balanced. Banns people for comments that dont follow the Democratic mantra. Follows blindly whatever leftist crap that is getting flushed into our brains. They lie. They cheat.

Service
Value
Shipping
Returns
Quality

Date of experience: April 21, 2023

Thumbnail of user mattj293
GB
7 reviews
21 helpful votes
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August 30th, 2022

Yes, great selection of videos (well, those they dont delete). The 1 star is for free speech and censorship. They have started censoring everyday words. Stuff like `murder ` and `child` are censored.
Its insane. Also a 17 year old is not allowed to watch a feet video. YES, a feet video! Far more dangerous than driving im sure. The site needs to be run by people who arent totalatarian regimes.

Service
Value
Quality

Date of experience: August 30, 2022

Thumbnail of user dylanh76
Florida
22 reviews
20 helpful votes
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December 1st, 2022

Ads just filled with ads their child filtering is abysmal it mislabels things as made for kids when it's content isn't kid friendly at all. I get it they need to pay creators and pay for their servers. If you ask me manually review everything on your site if you're so worried about the content on the site. YouTube is data mine keep children away from it. Save yourselves the time go drive to the movie theaters you'll have more chance of watching a video than with this p.o.s. Google does not care about their users.

Tip for consumers:
Don’t use it

Products used:
Youtube free

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2022

Thumbnail of user viorelt1
Spain
1 review
0 helpful votes
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February 28th, 2023

Its so difficult to start as a beginner as if you have a technical trouble the service is an absolute 0. No chances, they dont give a damn about you. They are blocking now new channels out of a bug that affect channels that are + 18 years because that bug is feeling like you put under 18 when you dont. The service on Twitter is overpassed by quantity and they barely get into the issue. And they dont care - you are a nobody for them.

Service
Value

Date of experience: February 28, 2023

Thumbnail of user pamd37
District of Columbia
1 review
1 helpful vote
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July 12th, 2017

I ordered a pair of pants that was too small and it cost me 12.95 to return and on top of that a $5.00 restocking fee which adds up to the cost of the merchandise. They also has rude customer service. Beware!

Date of experience: July 12, 2017

Thumbnail of user jennyl34
Wisconsin
1 review
4 helpful votes
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October 15th, 2014

The clothes are really nice but the shipping is horrible. I have placed orders several times and i have only received one order within a reasonable amount of time like two weeks. All my other orders have come in after two months. The most recent order I placed was on 10/01/14 and the status is still saying "to be picked" meaning god only knows how many months I will be waiting on this. If the shipping wasn't so poor I wouldn't have decided not to buy from them again. Waiting 2-4 months for items in stock is ridiculous and it means the company needs to go through some changes and find more efficient workers.

Date of experience: October 15, 2014

Thumbnail of user cherylb8
Illinois
2 reviews
5 helpful votes
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July 7th, 2013

I thought it was a good site to order from- i bought a pair of jeans, and I am going back for 2 more pairs. I love the longer lengths they offer. Read the reviews to see if the particular brand you are interested in runs large or small- because designers vary quite a bit. I went with the reviews, and ordered up in size and they worked out perfect. They also gave me a price adjustment because the jeans went on sale for 10.00 less and if you call within 10 days they will credit you back! And I got free shipping, so I couldn't beat it! Love it!

Date of experience: February 19, 2013

Thumbnail of user ginej
Ohio
1 review
0 helpful votes
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February 8th, 2023

They delete channels that don't deserve it like berleezy and they show obvious favoritism. YouTube has very strict guidelines but sometimes they're overly strict even for kids older enough to know better and pick appropriate videos

Tip for consumers:
Like videos so they stay up longer

Service
Value

Date of experience: February 6, 2023

Thumbnail of user oliviao3
South Carolina
1 review
3 helpful votes
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August 5th, 2015

I have been shopping with a alloy for almost 4 years. Recently I order a pair of jeans and they sent me someone else's order with their information and clothes inside of the package. I called customer service to tell them that I received someone else's package and they told me that I had to send the package back and wait 11 days in order for them to ship out a new pair of jeans or to get a refund. I asked them was there any way that they could send go ahead and send my jeans since it was a mistake that I didn't make and the customer service lady acted as if there was nothing she could do. I expressed my frustrations to her that I needed my jeans by certain time and she acted as if she could care less. Horrible experience.

Date of experience: August 5, 2015

Thumbnail of user bonnier393
Wyoming
1 review
0 helpful votes
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April 17th, 2022

I pay for YouTube Premium and YouTube TV. Both have been buffering repeatedly for just the last 6 months. Neither of them did this before. None of the "troubleshooting" recommendations work. Nothing else I stream has any problems whatsoever, only YouTube/YouTubeTV. I have sent in feedback on their feedback link many, many times, but they never respond or fix any of the problems. These problems are on their end, not mine. I have seen many comments from others with this same problem. You need to fix this, YouTube. But, of course, you don't think you have to. You do not give a damn about what anyone thinks of your products as long as you keep collecting your billions. This is so not right.

Products used:
video/TV

Service
Value
Quality

Date of experience: April 17, 2022

Thumbnail of user nathanj15
GB
7 reviews
22 helpful votes
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October 31st, 2013

We just love this live version of Madonna's 'La Isla Bonita' featuring gypsy rockers Gogol Bordello.
http://www.youtube.com/watch?v=bE4Ikmuzegk
We have watched it endlessly. We also were inspired to check out some of Gogol Bordello's other work, and particularly liked 'Start wearing purple' and 'Not a crime'.

Date of experience: October 31, 2013

Thumbnail of user jasonl1790
Canada
1 review
0 helpful votes
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July 11th, 2023

SoNuker offers an innovative approach to social media growth with an emphasis on YouTube. The user interface is intuitive, and their services have potential. However, their effectiveness can vary, and a more transparent communication about potential risks would enhance user confidence. Overall, it's a viable tool for aspiring YouTubers.

Service
Value
Shipping
Returns
Quality

Date of experience: July 11, 2023

Thumbnail of user karac3
Colorado
9 reviews
18 helpful votes
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January 7th, 2012

I love youtube but they have poor customer service when dealing with a rude user who keeps getting different chanels and trolling the same people over and over again with obseen and racial comments. Other than that i will sit for hours watching how to videos, reviews, and movies

Date of experience: January 7, 2012

Thumbnail of user tiffanyr36
District of Columbia
5 reviews
13 helpful votes
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August 26th, 2017

The algorithm can be improved. Youtube shows video recommendations based on IP, which is not very appropriate.In an office where many people have same IPs, if one person would watch NSFW video, it will show similar videos as recommended videos to every other person.

Date of experience: August 26, 2017

Thumbnail of user davep10
Texas
3 reviews
4 helpful votes
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November 28th, 2011

If all you want is to upload and share only what you've filmed, YouTube is a great place to do it.

Unfortunately, they now censor a number of things for copyright violation when they really have no legal need to do so. So if you're into music video remixing, voice acting for animation, or anything similar, you're better off posting your material elsewhere.

Date of experience: November 28, 2011

Thumbnail of user cristofern
Latvia
1 review
12 helpful votes
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November 25th, 2021

So YouTube has removed The dislike count, although creators of YouTube, stood against it, YouTube! Your website is about creators doing content, and your not listening to them. YouTube is becoming a brainless place and is following the trend of quantity over quality, so advertisers can put more $#*! on and get paid. YouTube is no longer a place of inspiration or fun, it's now a brainless place where the person getting more clicks, off of baiting or false advertisement. Kinda sad ngl...

Date of experience: November 25, 2021

Thumbnail of user ronniel158
North Dakota
1 review
0 helpful votes
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March 8th, 2023

My step son does videos and they canceled his videos for repitive videos even though they are not. But what is up with ryans playhouse or what ever its called. Youtube sucks they just dont want to pay when you finally have a following.

Products used:
All

Service
Value
Shipping
Returns
Quality

Date of experience: March 8, 2023

Thumbnail of user josephm3414
New Jersey
1 review
1 helpful vote
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October 4th, 2022

You can no longer have a channel on youtube that allows you to be speak truthfully without getting cancelled. In all honesty youtube is falling from the throne it held for so long. It all started when they started striking channels and demonetizing them because they are not making content fro children. But this is a platform used globally by kids and adults equally. People used to be able to say whatever they pleased on this platform let it be satire, someones opinion, and or true facts about the world. Now you can't do anything without having to worry about getting cancelled!

Date of experience: October 4, 2022

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