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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 300th among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13.3%
Positive
6
Neutral
0
Negative
39
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user nataliar39
New York
1 review
1 helpful vote
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March 24th, 2020

Being a 5'10,120lb female, finding the perfect fit jeans was nearly impossible. Ubtil I found Alloy. They were always a perfect fit and reasonably priced. I couldn't of been happier. However, the quality has taken a dive and tge sizes all the sudden changed. Not all tall woman are thick! The styles and options have even become less abd less. I am highly disappointed with these changes. Now where do I go!

Date of experience: March 24, 2020

Thumbnail of user florap5
Canada
1 review
0 helpful votes
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January 18th, 2018

Was having trouble having my order processed... waited on the phone for 15 mins for someone to tell me theyre not sure why and would call back tmrrw. No one ever called me back.

A week later I was able to order and they sent me a 32" inseam pair of pants when I ordered a 37". The most expensive pair of pants were huge. Unable to get the return application to work. Sent an email... and another... and another... aaaand another... still waiting 2 weeks later for any sort of human response.

Terrible... so disappointed. Will never order from here again.

Date of experience: January 18, 2018

Thumbnail of user obamap
Florida
2 reviews
5 helpful votes
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November 30th, 2020

Youtube makes money off of Youtube channels that arent even monetized. They make money off of ads but the worst part is in this case the creators dont even gain anything from it which is stupid and corrupt.

Date of experience: November 30, 2020

Thumbnail of user mikei23
New York
2 reviews
6 helpful votes
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December 14th, 2017

Why not 5 stars you ask?

BECAUSE there's never a straight forward DOWNLOAD button to save the videos you like. You have to circumvent this major inconvenience either with 3rd party sites, browser addons or software.

Just add a goddamn download button! What's the problem?

Date of experience: December 13, 2017

Thumbnail of user martinl510
Tennessee
1 review
0 helpful votes
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August 2nd, 2022

I absolutely hate the YouTube Music Player that Google made us switch to after Google bought YouTube.
The Player lost Music that I paid money for and it will not play my recorded music that I made. Google Player was great. YouTube is the worse.
I wish I could go back!

Date of experience: August 2, 2022

Thumbnail of user allisonk19
Georgia
1 review
3 helpful votes
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June 4th, 2015

I have ordered from Alloy three times in the past two months. They have lost TWO OF THE THREE orders. Same routine, I call them, they check the order number from the confirmation email, and state they have no record of my order. I'm sad to have to stop ordering from them, as they have a great selection of tall sizes, but they seem to have no explanation as to why these orders continue to get lost. Moving on to the next- suggest you do the same!

Service
Value
Shipping
Returns

Date of experience: June 4, 2015

Thumbnail of user isayahb
Australia
3 reviews
2 helpful votes
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December 16th, 2020

I have very little qualms with YouTube in general, YouTube music however is a different story and because I cannot find a separate page for YouTube Music it's going here instead. Aside from the poor quality of audio on certain songs, the lack of lyrics and more importantly correct lyrics a lot of music is missing from the site or certain artists are missing. Considering Google moved (forced) all their customers off of Google Play (which had a minute amount of the issues mentioned above) is strange that it wasn't done correctly. They mentioned that all music from Google Play would be accessible from YouTube Music... WRONG.

I would say I'm shocked they'd blatantly lie to their loyal customers but I'd be a fool if I believed those words, shameful.

Date of experience: December 16, 2020

Thumbnail of user maribelg1
Utah
1 review
2 helpful votes
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December 1st, 2014

ALLOY APPAREL has by far the worst customer service ever! Not only that, the process they run to conduct business needs an extreme makeover. I placed an order months ago and they assured me it would be fulfilled by a certain date, it never was, I called several times and spoke with many different reps and they all had different incorrect info, the order was never fulfilled, I asked for my money back. I will NEVER shop here again!

Date of experience: December 1, 2014

Thumbnail of user jd52
California
5 reviews
12 helpful votes
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March 25th, 2013

I think YouTube is great and I would say i have learned more on YouTube in the past 3 years than i did in college. I think YouTube is the best site on the net for DIY projects and it's constantly improving with updates. Also I rarely see any nudity and the YouTube community is fairly strict on all user video content. A+++

Date of experience: March 25, 2013

Thumbnail of user tidusw
Algeria
2 reviews
0 helpful votes
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August 30th, 2021

I've juste tested YTPals and i just can't say anything else, it's just amazing, a very serious team, a powerful system which is very simple to use.
I really recommand it to everyone who want to increase there views, likes and subscribers.

Date of experience: August 30, 2021

Thumbnail of user danes76
Florida
1 review
1 helpful vote
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November 9th, 2022

In planning my travels, I landed on this informative, creative, and dynamic YouTube channel called Myidentitymag. The videos on this channel offer a variety of heritage topics from Native American Heritage Month, to interesting videos on Hispanic Heritage Month. The #shorts videos show some awesome recipes, food, and travelvog from around the world. There are also scenic videos with cool views of places I'd like to visit like Italy, Greece, and Asia. My Identity Mag is my go to YouTube channel to learn about diversity, travel tips, and street food.

Products used:
I watched the YouTube channel called Myidentitymag and was impressed with the content.

Quality

Date of experience: November 9, 2022

Thumbnail of user leelor775
California
1 review
0 helpful votes
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September 20th, 2022

A five minute video plus ads has gone up to 20 minute. There needs to be another mass shooting. It won't change anything, but it'll put a smile on my face.

Date of experience: September 20, 2022

Thumbnail of user aprilk9
Illinois
1 review
3 helpful votes
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June 30th, 2015

BUYER BEWARE OF ALLOY APPAREL. Placed my first order of multiple items recently. Was very disappointed by the quality of the clothing. Returned 3 items (wanted to return all of them but I was trying to be nice!). They issued me only partial credit for my returns and, worse than that, despite my request that they put the refund on my credit card, they issued me STORE CREDIT instead. After 2 unanswered emails and 2 phone calls, they tell me the reason for partial credit and only STORE CREDIT is because the items I returned were damaged somehow which is an outright lie. I tried the items on once and returned them with labels attached. I order from a lot of online and catalog clothing merchants and had come to take for granted they could be counted on to deal honestly with customers. Wrong! Buyer beware of this racket called Alloy Apparel.

Date of experience: June 30, 2015

Thumbnail of user thomass558
Pennsylvania
3 reviews
4 helpful votes
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September 5th, 2018

My review is nothing short or awsome. Did you want a review on my affiliate sponsors or youtube becouse i am just getting started and everyone loves the fact that there is a resource cociensios place to puchase items that are of little harm yo the environment

Date of experience: September 5, 2018

Thumbnail of user danec44
New York
1 review
0 helpful votes
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April 21st, 2021

YouTube has, for nearly a year and a half now, been ignoring #autismrights tweets and hunger strike threats regarding this issue: https://www.change.org/p/youtube-re-enable-the-miniplayer-on-videos-marked-for-kids?redirect=false

Date of experience: April 21, 2021

Thumbnail of user alfredad4
Kansas
2 reviews
5 helpful votes
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June 29th, 2020

Hello My Name Is Freda You Tube TV Is A Joke They Want Streamer's To Pay For Locked Ten 15 Year Old Rerun's Their Upcoming Episodes On Anything You're Trying To Watch Sits On The Screen For One Two Weeks Before The Next Old Episodes Appear Unlike Hulu You Can Stream Old And New Episode's And You Don't Have To Pay For Their Live TV I Was So Disappointed In YouTube TV I'm So Glad There Was A 7-Day Trial Before I Wasted My $55

Date of experience: June 29, 2020

Thumbnail of user felicitye1
Pennsylvania
1 review
1 helpful vote
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January 15th, 2017

I recently made my first Alloy purchase after learning about the company years ago. I had a good experience with receiving my items timely, and even received my refund for returned items about 2 weeks after my items were received. I'm 5'11', 160lbs and ordered a long-sleeve sweater that turned out to be 3/4 sleeves on me (still cute though and I'm keeping). Also orderd a long sleeve button up that had sleeves past my wrists! Yayyy! My typical size 8 jean size is too small for this company, so I had to get an 11 jean (32 inseam) with alloy. These are juniors sizes, so you'll have to size up if you are not a junior size. The jeans are cute, but the wash label says not to dry, so I hang dry. Clearly not the highest quality denim, but they do have a quality look so I'm happy. I will order jeans and tops from them again.

Date of experience: January 15, 2017

Thumbnail of user liamm79
Arizona
1 review
6 helpful votes
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February 28th, 2020

Deleted artists views, supports groomers (pedos), and the system sucks,. BTS achieved over a 100M views on their newly released music video titled "ON". There is literally an active FBI investigation against "Onision" and his husband, yet he is still able to have a platform. YouTube is trash.

Date of experience: February 28, 2020

Thumbnail of user youalln
Netherlands
2 reviews
4 helpful votes
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September 30th, 2023

Absolutely disgusting and horrendous use of overpower and gaslighting from the loxist jews who own youtube and google that are run together. This is why blacks should not mix with Whites, even black people say the black people are the most racist and White people are only protecting themselves and their borders and the countries that refuse others to respect the constitutional rights and non invasion of White countries/continents, Asia and Africa have their own, sod off! Light skinned jews are not White people! Stop the racism on White people FFS.

Tip for consumers:
Absolutely disgusting and horrendous use of overpower and gaslighting from the loxist jews who own youtube and google that are run together. This is why blacks should not mix with Whites, even black people say the black people are the most racist and White people are only protecting themselves and their borders and the countries that others don't respect the constitutional rights and non invasion of White countries/continents, Asia and Africa have their own, sod off! Light skinned jews are black

Products used:
N/A

Service
Value
Quality

Date of experience: September 30, 2023

Thumbnail of user ankitaa6
India
16 reviews
13 helpful votes
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June 5th, 2017

Youtube is my one-stop destination for videos. Let it be a new movie trailer, reviews, or anything, you get it all here. Just their advertisement feature annoys at times, but that's ok :) :)

Date of experience: June 5, 2017

Thumbnail of user kevinl59
Canada
4 reviews
19 helpful votes
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May 6th, 2020

So, I know they have a ton of guidelines to follow but with so many true conspiracy videos on YouTube, for you to delete this video makes me sad... What exactly did it violate?!?

Date of experience: May 6, 2020

Thumbnail of user deed110
Texas
1 review
4 helpful votes
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September 14th, 2016

If I could give then a zero, I would... horrible customer service, phone system is always busy, false advertisement, and no way to escalate within their company

Date of experience: September 14, 2016

Thumbnail of user patrickj21
Ukraine
7 reviews
23 helpful votes
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November 2nd, 2014

You wanna watch just one video, but after an hour you wake up and realize that you've been watching different jokes for a long time. This site is incredibly addictive and I like it.

Date of experience: November 2, 2014

Thumbnail of user 200013015
California
1 review
0 helpful votes
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April 22nd, 2023

Look youtube is really fun you can watch specific types of thing, like roblox, gaming,or just family life. Also the youtube premium does cost money but its worth it!

Service
Value
Shipping
Returns
Quality

Date of experience: April 21, 2023

Thumbnail of user larac89
Australia
1 review
1 helpful vote
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November 30th, 2021

All the energy from my dislikes is being stored in one star reviews for youtube now. Overall it's actually a good website but dislikes are an important part

Date of experience: November 30, 2021

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