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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user ramonf
California
13 reviews
60 helpful votes
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August 23rd, 2011

This is the best free video site. I can eat away hours and hours just by staying on this site watching different videos (sports videos specially :)) You can also watch different music videos, archived news, instructional videos, and lots more.

Problem is, you might not be able to get some work done if you keep on visiting the site. :)

Date of experience: August 23, 2011

Thumbnail of user michelleb255
Indiana
3 reviews
0 helpful votes
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March 31st, 2017

This website can be a big popularity booster for people who are dealing with video blogs and finding your favorite videos( especially for music and some TV shows), but it's not the best for people who are beginners at uploading videos.

Date of experience: March 30, 2017

Thumbnail of user laymedowni
Bulgaria
1 review
0 helpful votes
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September 28th, 2022

I have been watching youtube since it came out and I thought "Hm, why not write a review", after all its probably the website I have visited the most in the past few years. Its a great website, I just hope they didn't go so hard on the ads.

Date of experience: September 27, 2022

Thumbnail of user jeffreyg149
California
1 review
0 helpful votes
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September 4th, 2019

Copy right abuse sucks and people should know about it. I haven't experienced it myself but when I see some of my favorite youtubers have to fight tooth and nail over 10 seconds of copyrighted media I get upset.

Date of experience: September 4, 2019

Thumbnail of user dawsonlucas0912
Connecticut
1 review
0 helpful votes
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October 26th, 2023

The new ad policies blocking users from viewing content due to adblockers and adjacent plugins have been one of the worst decisions they have made. You cant continue to watch any videos once they block the account for ad blockers. Save to say I'm not using chrome and I can get by without youtube.

Date of experience: October 26, 2023

Thumbnail of user francistlopaz
Pennsylvania
27 reviews
100 helpful votes
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September 13th, 2023

I've been an active YouTuber for two years now. And now Neal Mohan is targeting us AdBlockers by... you know what? I've done negative reviews against websites that don't allow ad blockers. And now that YouTube is one of them, I wanna see this website fall down like a domino! Neal Mohan, if you're reading this, you know you're going to Hell for this!

Tip for consumers:
It's time to fight back and put these billionaires criminals in prison!

Products used:
Nothing else since YouTube monopolized everything.

Date of experience: September 13, 2023

Thumbnail of user therealstrik9
Michigan
2 reviews
5 helpful votes
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October 24th, 2023

You can't watch or listen to anything on YouTube without constant ads,commercials or other interruptions. I'm all done. I can get the same stuff all over the net without the nonsense ads and commercials. YouTube is making money off other people's content and revenue from ads. Well not from me they aren't.

Date of experience: October 24, 2023

Thumbnail of user thomasr1945
California
1 review
4 helpful votes
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October 25th, 2022

I had a vine compilation of CLASSIC vines. Everyone has seen them. Youtube removed my video for violation community guidelines.

I think we should all remove YOUTUBE from the internet for violating community guidelines. If you agree, you can donate to my Youtube channel, or subscribe to my patreon.

Down with Youtube.

Screw Youtube.

Sincerely,
Thomas

Date of experience: October 25, 2022

Thumbnail of user danielm2185
Mississippi
1 review
4 helpful votes
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December 10th, 2020

You will be deleted from my devices if you continue to censor content you don agree with.
We still have the First Amendment Freedom of Speech!
We have the right to say what we want, and feel about the election.
Continue and get deleted if you this the 70 million Trump supporters and not paying attention.
Don't forget the pay for most of the lefties you are supporting.
If they stop paying who will support your sponsors that support you?

Date of experience: December 10, 2020

Thumbnail of user leonele9
Arizona
1 review
0 helpful votes
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February 23rd, 2022

Hi, my name's Leo, I've been using YouTube for almost ten years now and it's clear to see why the website has the reputation it does, with all that it has accomplished, and can continue doing in the future. It has probably got to be the greatest video sharing website right now because of the gargantuan amount of versatile content available to almost anyone, potential for different career opportunities, it's business and educational practicalities. The website has also accumulated a strong sense of community that can be seen in each video's comment section, collaborations between YouTubers and interactions with fans on the website. I use YouTube for almost everything from learning how to play guitar, help with school or watching entertaining content from creators such as PewDiePie. It's also the app I use the most on my phone.

Service
Value
Quality

Date of experience: February 22, 2022

Thumbnail of user deeps57
India
1 review
0 helpful votes
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July 16th, 2022

This is a very helpful full video channel for affiliate marketing and social media marketing tutorials. You can visit this channel and, learn step-by-step training videos for affiliate marketing. Is a very simple tutorial for affiliate marketing.

Date of experience: July 15, 2022

Thumbnail of user alazarm
Ethiopia
3 reviews
1 helpful vote
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September 17th, 2020

It is the best website right now where you will find whatever you want. The fact that it only gets better every time is insane. The only issue is the amount of ads displayed in between videos that may be a bit annoying some times. Thanks.

Date of experience: September 16, 2020

Thumbnail of user nityas4
India
22 reviews
142 helpful votes
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May 13th, 2019

I joined YouTube as it's a Google services. By time the Youtube's Quality of Video has gone a tremendous change and I must say it's good, safe and secure platform to watch videos. And you even get both emails and on phone notifications of the channels you have subscribed to. It's now more to easy to watch videos off-line as well as sometimes it's not possible to watch videos online all the time.
And after their strict policies and rules & regulations, there are no spam videos here.
It's all safe place for all video watchers.

Service
Value
Quality

Date of experience: May 11, 2019

Thumbnail of user vickies208
Florida
1 review
0 helpful votes
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July 21st, 2021

Rays/Orioles game. Nice to have the ladies as commentators but they talked a lot more about other teams than the game that was being broadcast. To a point of seeming not to know what was happening on the field. Not focused. Spent little time calling game. Why do I want to hear run-on about Ohtani or the Dodgers or the Giants. The ladies need work says female Rays fan.

Date of experience: July 20, 2021

Thumbnail of user sandrag2612
Australia
1 review
0 helpful votes
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June 23rd, 2023

I pay for Utube Premium. They have many good things to watch. And I watch them without ads interfering. However I am so sick to death of renting movies that stop so frequently it's just terrible. I'm paying to rent movies and this is pathetic. Utube needs to fix this, otherwise I will not rent movies here again. Up your game for goodness sake Utube, or lose out to other competitors!

Tip for consumers:
Pathetic service, noone to call and report how bad renting movies is.

Products used:
just renting movies!!

Service
Value
Quality

Date of experience: June 23, 2023

Thumbnail of user johnl3833
New York
1 review
0 helpful votes
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April 28th, 2021

YouTube is constantly dropping comments. It will show in my notifications that a comment was left but it is not in YouTube studio or on the video. What is the point of being able to leave a comment if it just disappears? Shouldn't the person who runs the page decide what comments stay and what comments go? I understand hiding them if they have racist or dirty remarks but a simple thank you should never disappear from the comments.

Date of experience: April 28, 2021

Thumbnail of user richardm128
GB
2 reviews
5 helpful votes
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July 9th, 2017

You tube used to be an easy to use website but recently, they have altered the sign in procedure which makes it nearly impossible to sign in, before it used to store your account details online, it no longer does that, also they send you verification codes which dont work then your account gets suspended.

Date of experience: July 9, 2017

Thumbnail of user marcosm47
Colombia
1 review
2 helpful votes
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November 24th, 2019

For a moment it's "okay" to watch an ad 5 times a day, but now it's getting insane! I understand advertising is a fundamental part of your website, but why you still show me the dang ad if I already told you it's repetitive?
It's hard to enjoy any video in your website now :(

Date of experience: November 22, 2019

Thumbnail of user deeg66
Pennsylvania
5 reviews
37 helpful votes
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July 12th, 2023

You can watch the most violent, disgusting videos on YouTube Without any of THEM being censored. But every time I say the word $#*! they want Stop me for making further comments like I live in russia or I'm a child. The word $#*! is not against the law. YouTube has no right stifling my vocabulary or punishing ne for what i say!
I will no longer use YouTube ever again. I certainly will never, ever, ever, ever give them another penny!

Date of experience: July 12, 2023

Thumbnail of user radonal
India
1 review
0 helpful votes
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October 10th, 2017

The newest Girls Hairstyles website online. Learn about the best girls hairstyles, boys hairstyles and up-do hairstyles. Nail designs and hair care tips too. Learn from a true professional - Learn more today.

Date of experience: October 10, 2017

Thumbnail of user nickl78
Washington
1 review
4 helpful votes
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August 25th, 2017

If your looking for a specific video it works but if you are scrolling all the videos are stupid and don't reflect any past history. It doesn't make sense why so many stupid videos and the same ones dispite the millions of videos. The algorithm seems to be bias in searches and trending videos as well. Pretty lame anymore.

Date of experience: August 25, 2017

Thumbnail of user rynees
India
13 reviews
3 helpful votes
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October 16th, 2020

This app is fantastic for cooking, schooling, and many more things to learn. It was the strongest time-pass ever in this pandemic. I've been to many more comedies, jokes, cooking classes. And learned a lot as well.

Date of experience: October 16, 2020

Thumbnail of user lizw370
California
2 reviews
2 helpful votes
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July 7th, 2022

Geez YouTube, you don't think that maybe you're getting just a little ridiculous (greedy) with the commercials, do you? What ratio are you at now? 60% viewing to 40% commercials? How much money do you need? Come on!

Date of experience: July 7, 2022

Thumbnail of user chrisp188
Massachusetts
22 reviews
61 helpful votes
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March 25th, 2017

Love that there's basically an endless amount of content to go through. That I can find videos on some of the most obscure topics (which is thanks to the users, not the site itself). I'm not pleased with the amount of censoring that is happening, as it keeps going up.

Date of experience: March 25, 2017

Thumbnail of user abdullahs59
Canada
1 review
0 helpful votes
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July 26th, 2021

I truly love dis app I can watch my minecraft videos see my favorite youtubers and also see when they post anything new however though there's a search bug where sometimes if I exit u tube the search bar disappears on my phone u have to restart it to fix it

Date of experience: July 25, 2021

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