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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user johnatans
New Jersey
5 reviews
14 helpful votes
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January 11th, 2016

You can easily get lost in youtube selection of videos. Found myself staring at the screen for hours before i noticed! Love the cats videos (duh!) and especially DYI. Man, i learned to do things i would never learned if it wasn't for this precious gem!

Date of experience: January 11, 2016

Thumbnail of user troyh264
Canada
2 reviews
2 helpful votes
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November 18th, 2021

Google coercing the world closer to a nanny state by removing the option of disapproving of bad videos online on youtube.

Looking at the dislike/like ratio was the one way I could determine if a video is good but google has decided, after momentarily taking their heads out of their buttholes, that people should have one less option to determine quality.

I swear the second youTube (and google) have some competition I will support their competitor. Feck google. They bring us closer to dystopian future where disagreement is not allowed.

Service
Value
Shipping
Returns
Quality

Date of experience: November 18, 2021

Thumbnail of user ryoung
Massachusetts
1 review
0 helpful votes
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December 8th, 2023

Ads showing up too frequently on youtube.

Youtube is currently undergoing an increase in ad time, perhaps because its search business is losing revenue to chatbots... for every excessively repeated ad that I'm forced to watch on youtube -- I will downvote youtube and the company producing that ad -- i.e. I will find their business and downvote it. When I see the same company's ad three times in two minutes, that's worth a downvote. This is protest. I will amend this if I either see the youtube ad frequency reach normalcy (shouldn't see it twice in the same hour).

Date of experience: December 8, 2023

Thumbnail of user brandonm98
Wisconsin
43 reviews
141 helpful votes
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July 15th, 2017

Since the "adpocolypse" hit, Some of my favorite channels have moved to different services or slowed down on how much YouTube content they produce because they aren't making nearly as much as they used to. I hope this turns around and creators can be properly compensated for the unique, quality content they provide.
I prefer SoundCloud or Spotify and many other streaming services for music because YouTube runs down your phone battery and uses more data.
The amount of content on YouTube is staggering still!

Service
Value
Quality

Date of experience: July 15, 2017

Thumbnail of user damieno
Sweden
14 reviews
29 helpful votes
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November 2nd, 2013

The new design is confusing, and a bit cluttered, but I just wish they'd allow us to queue up videos like before instead of throttling them when we aren't playing it. Hard to explain, but on a slow connection, it make it a bit of a pain. Of course the content is amazing, and I spend way too much time on thisi site.

Date of experience: November 2, 2013

Thumbnail of user chrisc23
Hong Kong
15 reviews
71 helpful votes
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January 23rd, 2011

Uploading, watching, commenting, and sharing videos is very easy with the famous youtube. There are few ads on the site, but none will get in your way too much. The ability to upload your own videos on your own account is superb, and the video viewing, commenting, and rating system is superb, allowing easy communication and discussion on videos. Highly recommended.

Date of experience: January 23, 2011

Thumbnail of user ajl1
District of Columbia
1 review
1 helpful vote
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March 10th, 2012

At first, I enjoyed it. It was a good site. It was original, the style was excellent. But, I can say after they were bought from Google, I can say it changed. There were more advertisements (some are very long so you can't skip them, bad feature) and I can say that I disliked how they respond to your complaints, tickets, reports, etc.

I wouldn't say that it was a bad site, but it's more of "The Money."

Date of experience: March 10, 2012

Thumbnail of user moniquef6
Connecticut
1 review
7 helpful votes
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January 7th, 2017

I have been ordering from Alloy for Years. So of course I was excited to order a few pair of jeans since the sales seemed to be on point. But of course everything is out of stock and the pickings are limited.

Of course to avoid paying for shipping I added a few items I really didn't need or want, only now to find out I may not get what I ordered at all. I placed my order 12/29/2016. It's not 1/7/2017 about to be 8th and I know for sure it's not coming. And if it does come it won't be what I ordered.

I did exactly what everyone else has done, and I am 100% sure they beat me for my money. I checked BBB and they now have a "F" rating. If you order from Delia's it's the same thing. ALLOY supposedly bought out Delia's so now they both are trash.

I'll be disputing the charges to my bank account on Monday since I won't be receiving my goods. Save yourself time and monley. Don't bother placing any orders with Alloy or Delias.

Date of experience: January 7, 2017

Thumbnail of user donnat68
Georgia
1 review
5 helpful votes
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July 26th, 2016

I saw where someone wrote they couldn't understand the negative reviews. So I decided to tell my experience after yrs of buying from them... I purchased a pair of boots, they sent me to left boots. When I called (thinking they would send the right boot I'd return the left). No I had to pay for return shipping the orig shipping, shipping send the correct one and a restock fee. All in all I'd b purchasing two pairs ending up with one. When I complained (I did not repurchase) they emailed me a 10% off coupon. Still refusing to correct THEIR mistake. I know longer shop there...

Date of experience: July 26, 2016

Thumbnail of user grendalsg
Canada
1 review
3 helpful votes
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September 25th, 2021

Youtube and other media outlets are clearly apart of the system run by satanist cults. They deleted my account of over 15 years after I wrote down that Canada is home to many psychopaths and child murderers and they're trying to turn Vancouver into one big hub for the mentally ill. Fair warning, STAY OUT of Vancouver Canada.

Date of experience: September 25, 2021

Thumbnail of user sams1707
Canada
3 reviews
3 helpful votes
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November 18th, 2022

I do not want and will never use Youtube premium. Was automatically signed up for a premium trial membership by Google without any action or consent on my part. If I didn't see the email, this trail would have converted to a paid membership! Customer service difficult to reach and completely unhelpful. No explanation or apology. Only assurance that the 'trial will be cancelled when it ends' and 'you will not be charged anything'. I'll give you a one star guarantee that I WAS charged, that customer service wouldn't or couldn't fix and that I had to do a chargeback on my credit card to get the money back. 0 out of a million. Don't give these jerks any money.

Service
Value
Quality

Date of experience: November 18, 2022

Thumbnail of user larrys1149
Michigan
2 reviews
1 helpful vote
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June 24th, 2021

My video will be playing along fine then they have to throw in a stupid comertial that you can skip after 5 seconds then my video will freeze. What is the point of the stupid add you can skip if you skip it then video will not play. About done with them.

Products used:
Youtube

Service
Value
Quality

Date of experience: June 24, 2021

Thumbnail of user patriks17
Czechia
1 review
1 helpful vote
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November 30th, 2021

It's a awesome app/site and everything but did they really have to delete the dislike button now if you go check like a tech tips, tutorials or something like that, then you don't know if it's even a good video cause it can have 50k likes and have 100k dislikes but you will never know cause the amount of dislikes isn't there now it's literally just stupid to remove it

Service
Quality

Date of experience: November 30, 2021

Thumbnail of user mohammads79
Malaysia
4 reviews
0 helpful votes
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May 19th, 2019

This platform offer you the best quality video in the world, giving us more information to gain from anyplace in the world. This platform suits thousand of people and making bussiness much more easier than before.

Date of experience: May 17, 2019

Thumbnail of user shenaynayj
California
3 reviews
3 helpful votes
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December 19th, 2020

Utube deleted my account without any warning. Says I was was not abiding in their comment sections. Let me tell you I already have 9 other accounts, VPN is much smarter than you. People flame me I will flame back, it is not complicated. I will continue to say what I want to say WITH OR WITHOUT your consent. UTUBE is starting to act like facebook and will delete you if you do not bow to their liberal ways. Guess what. NOT gonna happen in a million years. Utube appeal board is a joke. Going to make another account just to spam complaints on people that deserve to be banned See you on Utube ~ Banned member ( lol).

Date of experience: December 19, 2020

Thumbnail of user alexandriad
Ohio
1 review
7 helpful votes
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March 29th, 2013

Wish I could give less than one star... Basically I only received half my order. I ordered a bathing suit one month before my Spring Break- a month should have been plenty of time. Well I am now packed and ready to leave without the top of the suit I ordered.
Might I add that I am leaving for Army Basic Training immediately upon my return from Spring Break, therefore will have absolutely no use for a bathing suit that has come late... So I am understandably infuriated.
I sent an email to customer service about this and was told the top was to be shipped the week of the 18th. That was now almost two weeks ago and I still do not have the top!
I will NEVER shop Alloy again, and I will be sure to let everyone know of my experience with them.

Date of experience: March 29, 2013

Thumbnail of user ezras27
Ohio
2 reviews
4 helpful votes
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January 8th, 2018

On YouTube, you can do all sorts of things like making animations, gaming videos, blogs, etc. But there is one thing that isn't good... Click baiters. Ugh, the click baiters, perfect at luring people in to watch there videos that aren't true. I have a bad experience with a click baiter. The click baiters video was about a car "exploding", but all he did was throw rocks, I commented "Clickbait" but he just made up a lie to reason "Why it wasn't click bait". Then another day shortly after, the guy commented "Click bait" and he expected a real video of Lego Star wars II, but it said in the title it was a slideshow, so basically, he disliked the video for the fun of it. I blocked him. Don't you just hate it when that happens?

Tip for consumers:
If someone writes a mean comment on your video, just ignore them, delete their comment, and block them.

Date of experience: January 6, 2018

Thumbnail of user hayden.b
Tennessee
1 review
4 helpful votes
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October 24th, 2023

I personally use an adblocker. The ads can be annoying, intrusive, and even include threats to your online safety, such as malware. Recently, Youtube decided to disallow all forms of adblocks. While this may seem like a minor detail, refer to why I used an adblock.

Along with this, Youtube has as well increased their price of Youtube Premium, which includes ad-free watching. While, yes, I could just say 'whatever' and buy the now $13.99 subscription, it's of the following:

-Too Expensive for me as of now
-Absurd they do so as they block ads.
-Break one's privacy by forcing ads on a person.

Because of this, I have personally decided I will limit my usage of youtube as much as I can until they undo this decision.

The image below shows what will show up if you have one enabled. I tried searching for where adblocks would show up in the ToS, but couldn't find any direct limitation of adblocks.

Service

Date of experience: October 24, 2023

Thumbnail of user reviewr7
GB
10 reviews
25 helpful votes
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November 28th, 2019

Youtube shadowcensors (similar to shadowban). In youtubes case, it applies to comments on videos. Whatever website you're on, log out and check your comment/content is still visible.

Facebook, twitter, huffington post, maybe others do it. Your comment is still visible when you are logged in to the account that made it, but isn't publically visible. In the UK "the election" is bringing out all sorts of dodgy website censorship practices.

Maybe more to come in this review later.

Date of experience: November 28, 2019

Thumbnail of user fontennaa
California
1 review
0 helpful votes
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April 21st, 2022

My experience with both the doctor and the staff (Anderson) was amazing! They are professional, friendly, and extremely knowledgeable. I would recommend Estadillo Plaza Optometry, San Leandro to anyone. I guarantee you will leave seeing better and with a smile!

Products used:
Contacts

Service
Value
Quality

Date of experience: April 21, 2022

Thumbnail of user maryw34
Egypt
9 reviews
10 helpful votes
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November 29th, 2012

We use Youtube for all our product videos for our website http://www.tropicalrareseeds.com and it is excellent, you can see how we managed to integrate an RSS feed of our products.

Our Youtube channel is here and you can see how Youtube allows us to brand with the logo http://www.youtube.com/user/tropicalrareseeds

Date of experience: November 29, 2012

Thumbnail of user danielh1745
California
1 review
2 helpful votes
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July 16th, 2021

YouTube used to support your concentrator but now they're just harassing them with their guidelines and always turning them to demonetize their videos if it doesn't comply within their guidelines or if they just feel like it.

Service
Value
Shipping
Returns
Quality

Date of experience: July 16, 2021

Thumbnail of user jamesp199
Arizona
27 reviews
32 helpful votes
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January 10th, 2016

The only Con I have found for YouTube is the organizations of playlists, it is non-existent. Other than that we all know that YouTube is a force in the video market and the large majority of the content is absolutely free. A must have for our generation

Service
Quality

Date of experience: January 9, 2016

Thumbnail of user chrisa83
Maryland
2 reviews
7 helpful votes
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August 5th, 2015

I have reviewed this channel and i really like it this person is trying his best to teach the younger generation and older about latest technology and showing them basic computer fixing tricks please check it out Ps3TechGenius

Date of experience: August 5, 2015

Thumbnail of user dasf
Australia
1 review
1 helpful vote
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April 15th, 2019

You tube is an online task that you can go on. It is really entertaining for kids and adults. Sometimes you tube could be a bit appropriate but sometimes they fix it or sometimes they don't, but they mostly do so every thing with you tube is alright and good to know, and if your child isn't aloud to see anything appropriate they can go on you tube for kids and adults can go on normal you tube, and no you tube doesn't suck person with the sponge bob image, you tube is a really good website and there are people who make good videos on you tube like the ACE family which stands for Austin and Alaya, Catherine and last of all Earl. The oldest to the smallest are Austin then Catherine then Earl then Alaya. It is something really good to watch on you tube, they do the best videos ever. Soon I hope I could do lots of good video's but all I know is that Familia Diamond 100% copies them.

Date of experience: April 15, 2019

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