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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user aa1782
Hong Kong
6 reviews
52 helpful votes
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March 12th, 2017

Absolutely wonderful and entertaining. Has a huge variety of videos! Loveliest app in the world!
You can even save videos for future viewing! Definitely deserves 5 stars.

Date of experience: March 12, 2017

Thumbnail of user aisend
Philippines
3 reviews
0 helpful votes
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March 13th, 2019

Easy to access and more choices to watch with different categories but i hope theres a high security for those bad videos that could influence children

Date of experience: March 12, 2019

Thumbnail of user anneb277
Illinois
1 review
0 helpful votes
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August 13th, 2019

Longtallsally.com is much better site plus size and regular jeans / pants 38 inseam I order from them all the time they also sale shoes all kinds of styles goes to a women's 15

Date of experience: August 13, 2019

Thumbnail of user kyleh258
Oregon
6 reviews
28 helpful votes
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September 5th, 2020

It's gone downhill after pushing the live chat now most people use that only and comments never get seen as a result so if you have something good or thought provoking FORGET IT! I don't blame YT/Google though they just went with what they thought was the trend as people want dumb computers in their pocket.

Date of experience: September 5, 2020

Thumbnail of user brightonn
Idaho
3 reviews
4 helpful votes
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September 14th, 2020

It's a great basis for watching videos, but the Algorithm heavily glosses over smaller channels that work there butts off for what they do and hardly get any gain off of it. :(

Date of experience: September 14, 2020

Thumbnail of user jasons2454
California
1 review
0 helpful votes
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February 3rd, 2022

Same ole $#*! no matter what you click on. If you want music with 4 ads, go for. I am so over watching people commentary on stuff and not the actual video described in the description. Do better hoes

Service
Value
Shipping
Returns

Date of experience: February 3, 2022

Thumbnail of user boycel3
GB
3 reviews
2 helpful votes
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November 2nd, 2018

Youtube is great because the videos load pretty fast if you have good internet, there's plenty of good content to choose from and you get recommendations based on your view history.

Date of experience: October 31, 2018

Thumbnail of user bradleyr23
GB
2 reviews
7 helpful votes
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December 27th, 2017

Somebody who hates me flagged my channel and it got deleted. What kind of site lets anybody delete people's profiles? I've contacted Youtube and they have yet to explain what happened.

Date of experience: December 27, 2017

Thumbnail of user hands8
Switzerland
1 review
3 helpful votes
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August 4th, 2021

A good site now being taken over by commercial and money. 5 sec commercials are enough 20 sec put of your mind. Will leave the website and us others. $#*! you!

Service
Value
Shipping
Returns
Quality

Date of experience: August 4, 2021

Thumbnail of user markcardenas02
New Mexico
1 review
0 helpful votes
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May 1st, 2023

The amount of adds at the beginning, middle and end of all videos is obnoxious however nothing says greed more than an add for a video that's only 16 seconds.

Date of experience: May 1, 2023

Thumbnail of user opalc18
Ohio
1 review
0 helpful votes
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September 5th, 2022

I have mixed feelings. YouTube has good videos, but deletes things. Video with a song from a game, been up for at least 3 years, deleted NOW for no reason.

Service
Value
Quality

Date of experience: September 4, 2022

Thumbnail of user sk2657329
Bangladesh
3 reviews
0 helpful votes
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August 27th, 2023

I am pleasantly surprised by the quality of service. Everything works like clockwork. I can easily control my account, everything is transparent, there have never been any problems.

Date of experience: August 27, 2023

Thumbnail of user frenchl13
District of Columbia
1 review
3 helpful votes
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March 7th, 2024

YouTube should warn subscribers that YouTubers have the right to dox us. They should also warn us that something as simple as a laughing emoji can get you doxed. YouTube should also warn subscribers that a YouTuber can follow us from channel to channel & mock our comments. They should also warn subscribers to hide our identity & government names because some YouTubers Google subscribers names & tamper with their real lives. They should also warn ppl that if you share a YouTubers video to your Facebook, they can stalk & follow your life. Allota YouTubers have career's in IT & are able to retrieve ppls information. I understand being a YouTuber can be dangerous. However being a subscriber is also dangerous because some YouTubers use YouTube as a means to stalk & dox unsuspecting subscribers. There is a sector on YouTube called the Beef Sector & if you're not careful, they'll invade your private life & you'll never be able to prove it. They work in groups & they stick together, harassing ppl & posting ppls public records, calling ppls jobs, families, CPS, & etc and YouTube allows it.

Date of experience: March 7, 2024

Thumbnail of user ronw378
Michigan
1 review
7 helpful votes
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June 8th, 2020

You tube only wants to show one side. They let's leftist groups post whatever they want and those who are from the right gets hit. Why does youtube or anybody else play the left and right bs game? We all are AMERICANS we should all be one not divided. This crap needs to stop before all rights are taken. I would give youtube -300 BUT CANT. What happened youtube? Don't you know what you are doing is also going to affect your family's also? Maybe you just dont care and care about money more."WAKE UP PEOPLE AND SEE WHATS REALLY GOING ON BEFORE IT'S TO LATE".

Date of experience: June 8, 2020

Thumbnail of user evons3
Arizona
1 review
0 helpful votes
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June 5th, 2020

The worst ever! Their copywrite claims on my own created music, background radio and event music, and music that is free to use thru the editing software companies and paid for they made claims on. Hi jacked my videos by NOT allowing me to mute replace the music or trim should be reason for a Class action lawsuit. I'm trying to build views for monetizing and YouTube partnership f$&@ it. Go with $#*!ute instead don't use YouTube. I have tried disputing as the music company making the claims have made a deal with the artist after the artist gave rights to Powerdirector, wondershare, Videoleap etc. YouTube declined and won't let me fix it!

Date of experience: June 5, 2020

Thumbnail of user jayl721
Indiana
1 review
0 helpful votes
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March 30th, 2022

Perfect gasket. Their accurate descriptions pay off again. The blender washer/gasket was as described, quality merchandise, and came in just a few days. Blender is back in service.

Date of experience: March 29, 2022

Thumbnail of user jayc103
California
1 review
3 helpful votes
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February 14th, 2016

I shopped Alloy in the past and never had a problem until now. The quality of the clothes and customer service took a dive for the worst! I ordered a jacket back in December, it was too small. I exchanged it for a bigger size, but it was too big. They received my return on 28Jan15 and claimed they sent a check in the mail. I asked for them to credit my paypal account. I was told they could not do that. Since I never received the "so called check" they offered me a credit and 20% off on another purchase. No, I just want my money back. Then I tried to email them, then that representitive told me, I paid with a merchandise credit, so they will give me another credit. So, when is PayPal considered merchandise credit?!? Anyway, I can tell this is going to be difficult. I wrote to the BBB, hopefully, this can be resolved in me getting my money back. If you haven't already, please write the BBB. I'm going to notify PayPal as well. Good luck to me and everyone else in the same boat.

Date of experience: February 14, 2016

Thumbnail of user frankp1099
Pennsylvania
1 review
0 helpful votes
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February 23rd, 2022

I uploaded a PRIVATE Video for my eyes only, of packing up and sealing my son's Wallet to ship to his Naval base, as proof, just in case and these dishonest, uneducated hypocrites REMOVED IT AND THREATENED me with some unethical strike against me.

Tip for consumers:
BEWARE YOUTUBE WATCHES ALL OF YOU PRIVATE VIDEOS!

Products used:
Youtube Video upload

Service
Value

Date of experience: February 23, 2022

Thumbnail of user paulg1525
New Jersey
5 reviews
2 helpful votes
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July 1st, 2021

YouTube is filled with all different types of content, and when it comes to entertainments It kind of doing fine, but when it comes to educational content or informational ones they should have a better filtering system, as whenever I try to find something informational on YouTube and I search for it on English, somehow there is always a chance of 40 percent of the videos would be on one of the languages that are related to India, and only the title would be on English. And I don't think it would be that hard for YouTube to filter these kid of content. So we won't have to keep guessing which video is on English

Tip for consumers:
If you are bothered by the none English content under English title, you can try and write the word English after your query at least this way you have a higher chance of avoiding these bothersome videos.

Products used:
standard youtube

Service
Value
Quality

Date of experience: July 1, 2021

Thumbnail of user doth6
New Jersey
1 review
4 helpful votes
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February 25th, 2020

Ordered 2 pair of joggers. Worst quality. I returned 1 a month ago. Still haven't heard from them. Crappy quality. Crappy customer service. Don't bother returning. You will waste more of your money

Date of experience: February 25, 2020

Thumbnail of user plaremontoya
Texas
3 reviews
9 helpful votes
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November 14th, 2023

It not hard to find nudity of just women on YouTube and they say tastefully nudity is only allowed but seems any kind of nudity with women even if it shows full vagina

Date of experience: November 14, 2023

Thumbnail of user bobj21
Texas
63 reviews
184 helpful votes
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December 25th, 2011

Again, I can't give it a full five stars because of perpetual and annoying advertisements. Users of the original YouTube (before it was purchased by Google) will remember it as being an ad-free community without obstructions before every video and things that you have to close to get out of your way.

On the other hand, of the video sites that are out there this is among the best for content. There is a massive user-base and a lot of unique and original content to look at. You really could spend all day on YouTube if you had no life at all.

Several artists, actors, musicians and comedians have made their start on YouTube so it is a good place to see/find/provide talent.

REASONS TO USE:
[1] Massive user-base
[2] Diverse and extensive content library
[3] Aesthetically pleasing

REASONS TO LOSE:
[1] Annoying ads (though not as bad as some other sites)

Date of experience: December 25, 2011

Thumbnail of user vaughantmauer
Canada
2 reviews
12 helpful votes
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May 12th, 2023

Feedback box is a digital shredder, continues to pump out updates that hurt creators, continue to shove unwanted and OUTSPOKENLY BAD updates and features down everyones throat, refuses feedback in person by call or email so that you cannot contact them, Actively endorses far right extremist propaganda and promotes violence. TERRIBLE website that only continues to survive due to it's absolute monopoly on video hosting. Awful experience. In your face adverts you cannot opt out of for products of scam-level quality run rampant and they're trying to make it harder and harder to avoid them. Really wish someone would try and compete for this market so I could never log into this $#*!ty website ever again.

Date of experience: May 12, 2023

Thumbnail of user joeg730
Canada
2 reviews
1 helpful vote
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January 21st, 2021

Just when I have been getting away from Facebook and Twitter out of control censorship, YouTube has been censoring me along with many others tonight because of "Biden" where so many comments have been deleted tonight as well. Big Tech is doing exactly what communists and Nazis had done in the past as they are repeating history. YouTube along with other big tech is censoring and silencing their oppositions as they are leftist scumbags and they hate free speech with a passion. Best to DELETE/CANCEL/BOYCOTT all big tech and switch over to alt-tech sites that support free speech 100%. YouTube is now officially a pathetic joke and they all should be ashamed of themselves for doing it so!

Date of experience: January 21, 2021

Thumbnail of user alexl1136
Australia
4 reviews
1 helpful vote
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May 17th, 2023

There is so much content and creativity and I love it! It is so good and has many great YouTubers such as Sourl3monz. He is so good and creative and resourceful. But there are 2 faults I'd like to point out. 1. When you play a game and listen to YouTube at the same time, it is very slow and glitchy. Also, YouTube needs to filter content.

Tip for consumers:
It's good and fun!

Date of experience: May 17, 2023

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