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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user gregr3
Canada
1 review
10 helpful votes
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January 27th, 2011

Youtube has pissed me off they have deleated an AMV (Animated Music Video) that took me over 5 months to compleate and have deleated my account and all my other videos due too a copyright error after debating with them about this error under section 107 of the US copyright law, giving full alowence to any media used as a non proffit item to be Fair Use. After 4 debates i have lost my rights as a youtube citizen and don't believe i will be turning back soon unless given my full reinstatement for all my media and my account. I am also curious how they only did that to one of my videos when all 15 others were exactly the same make so i warn all users to not create a youtube account and to upload your videos because they will fck you over.

-Ratsch09

Date of experience: January 27, 2011

Thumbnail of user krish264
Illinois
1 review
1 helpful vote
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December 7th, 2017

My fiance placed an order with this company at 8:19 am on Dec 6th. She paid the extra cost for 2 day shipping and then received an email from Alloy the next day stating her order wouldnt be delivered until the following monday. So she paid for 2 day shipping and now wont receive the package until Monday at best. Up to this point and 4 phone calls to their customer support line Alloy still refuses to refund what ahe paid for the 2 day shipping!. I have now made a call to them.on her behalf. Ive been told that she will be getting a refund and a phone call from a floor manager. All I can say is that my lifes mission on this situation is to keep making phone call after phone call after phone call to the customer support line until her money is refunded. As well as keeping social media up to date in the progress. It seems like this would be a bad time to have your company name run through the mud over and over but that is precisely what I will do until this matter is settled to my satisfaction!

Date of experience: December 7, 2017

Thumbnail of user leveonb
Michigan
15 reviews
21 helpful votes
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August 2nd, 2019

It is a good website but I have only found youtube channel I like Dude Perfect. Alot of the other channels are of people doing dangerous things. Great website, not the greatest people.

Date of experience: August 2, 2019

Thumbnail of user williamk2561
Florida
1 review
0 helpful votes
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November 2nd, 2023

They blocked my account because they want to force me to pay the YouTube premium and the excuse is that I have an advertising blocker, I have a Mac and I have never put an antivirus or a blocker on it, like the coministas do, they force you to pay if you want service when This is free and if I don't want advertisements I pay the premium

Service
Value
Quality

Date of experience: November 2, 2023

Thumbnail of user jackm1438
North Carolina
1 review
0 helpful votes
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November 18th, 2022

YOUTUBE ALWAYS REMOVES CONTENT IF ITS NOT FOR KIDS. THEY EVEN MADE "YouTube kids" WHICH IS FOR KIDS UNDER 18. WHICH MEANS KIDS UNDER 18 SHOULDNT BE ABLE TO EVEN MAKE A ACCOUNT. YOUTUBE IS A MONEY HUNGRY COMPANY WITH BILLIONS OF YOUR MONEY COMING TO THEM. IF YOU WANT TO CREATE CONTENT YOUTUBE IS DEFINITELY NOT THE PLATFORM

Tip for consumers:
DONT USE THIS SITE IF YOU WANT TO CREATE CONTENT

Service
Value
Shipping
Returns
Quality

Date of experience: November 18, 2022

Thumbnail of user elizabethm108
Nevada
75 reviews
125 helpful votes
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October 13th, 2016

AS THE GLOBALISTS MOVE ON TO CREATE THE NEW WORLD ORDER, SEVERAL TECH COMPANIES, IF NOT ALL, LINED UP TOGETHER TO CREATE CENSORSHIP AND PERSECUTION. WHILE CHEMTRAILS ADVANCE AGENDA 21 AND AGENDA ******* TO REDUCE THE POPULATION, TAKE A LOOK AT THE ARTIFICIAL INTELLIGENCE BEING USED BY THOSE TECH COMPANIES. THE GOOD NEWS IS THAT SOME COURAGEOUS PEOPLE ARE SUING THEM, UNFORTUNATELY A JUDGMENT TO PAY MONEY WILL NOT RESTITUTE THE FREEDOM TAKEN FROM US.

Date of experience: October 12, 2016

Thumbnail of user destroythemachine64
Mexico
1 review
0 helpful votes
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June 21st, 2023

This video site is disgusting! It's full of misleading videos with pornographic thumbnails and links in the description! I've reported over 100 of these nasty videos and channels! Why are they still on the platform?! YouTube SUCKS! I'm using YouMaker! YouMaker isn't corrupt like Screwtube! Leave YouTube and go to YouMaker! Trust me YouMaker is way better than YouTube! There's no arguments in the comments, Less clickbait thumbnails, less drama, no ads and it isn't owned by a corrupt corporation like Google! Jared Hally, Age of the North and Piano Dieuss, Sour King Drew, Eliott Tordo, Fonzi M, Ukin and TravelBeans and Rob Landes are on YouMaker! Go over to YouMaker now! Just type in www.YouMaker.com!

Date of experience: June 21, 2023

Thumbnail of user kathleent14
Pennsylvania
7 reviews
10 helpful votes
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April 26th, 2016

Sooo... update on Alloy...

Order was processed After a. Phone call, a few emaiks, etc...

AND... order and clothing are fantastic!
Dis not get the 90% or the jeans I wanted, but 50% of new arrivals was/is decent and the jeans fit like a glove and I look about 20 pounds thinner!

Thank You Alliy for stepping it up!

Updated 7/25/16

**** First... I Love the clothes.

That being said- I put in an order... PayPal still has hold- from March 4th... and I did not receive anything! So... I check, sent e-mail, called (they were closed?), received a response to contact... called. On hold for 11 minutes... No Way! Had to hang up...(only get 30 minutes for lunch)... received email, sent back email asking to just put the order through! Nope. Still. Call. Called again. Closed. Ugh...

Still have not received my order. Or the order I placed after that! Same things. Just not with the 90% off clearance price. And some items sold out.

Sorry Alloy... customer service is a HUGE deal to me and I am disappointed.

By the way... My order was for $96.00 and second order was $89.00! That, to me is a significant purchase and since I was a repeat customer I really expected better.

My subsequent e-mails have not found a way to an acceptable resolution and I put in a quick email to PayPal just recently...

I really, really just wanted my order though! I'm 5'11 and they sell Tall sizes!

I've worked retail and I understand things happen- I also believe the customer is NOT always right... but... they are always the customer!

Date of experience: April 26, 2016

Thumbnail of user juant247
California
1 review
0 helpful votes
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June 10th, 2022

Loast my phone and after getting a new one and new number can't sign in and can't change password. It keeps wanting to call or text the phone I lost even when I type that I do not have my phone

Service

Date of experience: June 10, 2022

Thumbnail of user shatawnp
Nevada
1 review
2 helpful votes
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May 17th, 2016

I made a purchase from Alloy (as I have done for years) and later made a return. I called to verify that they received my return and inquire about my refund on purchase and was told that I had a balance of a little over $100 dollars to be used for a future purchase and it would be issued at my next purchase. A few months later I attempted to make a purchase and use the credit on my returns and was issued gift cards. When I attempted to use the gift cards, I found that they did not work. This entire process of making phone calls to rectify this issue took me over 6 phone calls and over 3 hours of being placed on hold. I was continuously placed on hold for up to 20 minutes without anyone getting back to me briefly before being placed back on hold. I asked to speak with a supervisor and was told that I could not speak to her. I still do not have this situation handled and have been refused the opportunity to speak with someone in management to deal/hear my complaint. Absolutely horrible costumer service, leadership dealing with customer complaints, and resolving issues with returns according to company policy. I feel like my concerns and business is not important to this business establishment.

Date of experience: May 17, 2016

Thumbnail of user lunab
Washington
10 reviews
44 helpful votes
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March 18th, 2011

This website is definitly widely known, but that dosnt make it any less spectacular. I have laughed SOOOOOOOO hard from watching this site. I recommend it to ANYONE who is bored and looking for some fun.

Date of experience: March 18, 2011

Thumbnail of user zingery
Kansas
16 reviews
11 helpful votes
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March 13th, 2018

I'm a youtuber *zinger75* i've been in love with this website since the age of six, now i'm living my dream of making video's and meeting new people on the way i have this website to thanks for this.

Date of experience: March 12, 2018

Thumbnail of user lk144
New Jersey
1 review
1 helpful vote
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August 9th, 2020

I watch youtube almost every, single $#*!ing day. I use it when I'm sad, when I'm angry or happy. I watch videos of youtubers to get me in the joyful mood, but at the start of this week, it's all been blocked from me.
I am a danish citizen, ever since I was a kid I've been able to watch almost every single youtube video I could that wasn't demonitized, but now it's all $#*!ed.
I can't listen to the music that help me go through my day and you know what? It's not only the $#*!ing music that has been blocked, no.
Some videos that I have been able to watch for YEARS, has now been blocked for me. There were no copyrighted music in the video, there were nothing that could have gotten it blocked. Because other people I've spoken to online, are perfectly capable of watching it.

The $#*! is going on Youtube? Do you know how many people you're losing on your platform right now? Yes perhaps only one little small country full of millions, but it's not fair, that just because two companies had a disagreement, an entire population is now unable to watch what they used to love. I'm actually $#*!ing crying because of this. Me as a 15 year old, is not allowed to watch some videos, just because I'm $#*!ing Danish?
How about you get your $#*! together Youtube, and come to a fair agreement that doesn't harm a whole country, huh?

Date of experience: August 9, 2020

Thumbnail of user emmettw31
Utah
1 review
1 helpful vote
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July 27th, 2022

5 star it helps me when I am sad and if there was a 1-100 I would rate it a 100 star so get it it is amazing and FREE! I love it hope you have a good day.

Date of experience: July 26, 2022

Thumbnail of user reedt8
Idaho
1 review
3 helpful votes
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December 7th, 2019

YOUTUBE REFUSES TO HELP YOU REMOVE VIDEOS THEY DON'T GIVE A CRAP ABOUT YOU ALL THEY CARE ABOUT IS MONEY THEY DON'T WANT TO HELP ME AT ALL I WAS JUST TRYING TO REMOVE ONE OF GATORTIME VIDEO AND GOOGLE WOULD REMOVE IT IS I HATE YOUTUBE THEY CAN KISS MY $#*! THEY CAN GO $#*! THEM SELF

Date of experience: December 7, 2019

Thumbnail of user gm11
New York
2 reviews
2 helpful votes
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May 22nd, 2012

I like you tube soooo much. I can put almost everything i love. And i think it's a good way to be found and commented so i can know myself more objectively.

Date of experience: May 22, 2012

Thumbnail of user rubym48
North Carolina
13 reviews
19 helpful votes
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October 2nd, 2017

I've been a member an fan of Utube,
For quite a while.If it's variety your after Utube. Is it! So much from music to movies and so much more!
I recommend it. I give it a 4.

Date of experience: October 1, 2017

Thumbnail of user logicc4
Liberia
1 review
0 helpful votes
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June 17th, 2021

My new subscriptions performing well because SoNuker and I'm very much happy, all thnx to SoNuker. Similarly, when your offer period ends and your membership continues as a monthly subscription,

Tip for consumers:
Software Development

Products used:
Films production

Service
Value
Shipping
Returns
Quality

Date of experience: June 17, 2021

Thumbnail of user ashalatab
India
1 review
0 helpful votes
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September 27th, 2021

CookWellz with Dipa is a Hindi cooking channel with bengali receipe. Here you will get various recipes collection of breakfast, veg, non veg dishes video

Tip for consumers:
If you interested in cooking and to learn about various Indian food recipe than you have to watch this channel

Service
Quality

Date of experience: September 25, 2021

Thumbnail of user ahmeda170
Morocco
1 review
0 helpful votes
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September 19th, 2017

Hi I am a Moroccan who owned a channel on YouTube and I want to do a review of Raspbery pi 3 for more than 300 subscribers so far but I promise to do a professional review of the device if you like my review of the device, then you can do a review of any device you sent to the name of my channel Ahmed technical and accept me all the respect and respect

Date of experience: September 19, 2017

Thumbnail of user billys134
Florida
1 review
1 helpful vote
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April 22nd, 2019

https://www.youtube.com/watch?v=YPSp5gbxvcs I found this match awesome Diesel puts some damage on Wilson but Wilson comes back and wins the match awesome

Date of experience: April 22, 2019

Thumbnail of user sherib3
Philippines
5 reviews
73 helpful votes
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April 24th, 2014

When you review video sharing websites, YouTube naturally comes to the top. YouTube wasn't the first video share site, but it has become the best video...

Date of experience: April 24, 2014

Thumbnail of user gerardos1
Illinois
37 reviews
108 helpful votes
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July 19th, 2011

I LOVE YOUTUBE!
I have my very own channel on there and i too can just get lost into the vast selection of videos. Even though there are many "trolls" on the site, it is very fun to argue with them.

Date of experience: July 19, 2011

Thumbnail of user unknownloverj
GB
1 review
3 helpful votes
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August 6th, 2017

Not sure what to say about YouTube these days I'm a very known YouTuber, it use to be very unique and great place but now it's full of 10 year old kids making people in to rich millionaires so many useless videos doing dangerous things, you can see how it's involved in to a Money making machine and the genuine funny videos have vanished

The real YouTube generation left it and now it's like one great big Pewdiepie show the community is going down the drain Google made it in to a cashcow it's all video games now and stupid dare videos

It's still a great place to watch videos and learn information but now it's just adverts money and more money and idiots, trolls seems to hang around the comment sections and flagging down videos and they are probably 10 year old kids, the kids parents need to control what they do but NO they don't

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2017

Thumbnail of user hs266
Canada
1 review
2 helpful votes
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May 28th, 2021

Sooo many ads! Used to be good before! Now, sooo many annoying ads. It's really really annoying! I don't visit it as much anymore! Expect it to get worse in the future?

Service
Value
Quality

Date of experience: May 28, 2021

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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