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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user mattoxt
California
3 reviews
3 helpful votes
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November 25th, 2019

The platform where you can develop your skills and just relax. They have always been the best in their sphere.

Date of experience: November 25, 2019

Thumbnail of user spiritualwarriore
Arizona
1 review
5 helpful votes
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January 28th, 2024

YouTube FK YOUR RULES! BEING POLITICALLY CORRECT IS THE PROBLEM IN THIS FKN WORLD! NO ACCOUNTABILITY! THAT'S WHY CONTENT CREATORS ARE GOING TO OTHER PLATFORMS! DUMBASSES!

Date of experience: January 28, 2024

Thumbnail of user mohinb
Canada
1 review
1 helpful vote
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January 22nd, 2021

Really easy to use not hard at all the free plan is okay since I have 3 simmer website I just want there to be less cooldown

Tip for consumers:
Well it cheap easy to use

Products used:
Charger

Service
Value
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Quality

Date of experience: January 21, 2021

Thumbnail of user eleanork2
GB
2 reviews
2 helpful votes
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June 27th, 2015

Youtube is helpful for student. They can download video tutorial related to their subject. Thousand of tutorial are available.

Service
Value
Quality

Date of experience: June 27, 2015

Thumbnail of user angelas
GB
1 review
3 helpful votes
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March 15th, 2009

YOU TUBE ALLOWS CHILDREN TO WATCH SICK, DISTURBING VIDEOS! BUT YOU TUBE WON'T ALLOW YOU TO COMPLAIN? - MY HUSBAND AND I WERE DISGUSTED, APPALLED AND COMPLETELY SICKENED TO THE PIT OF OUR STOMACHS' TO DISCOVER THAT 'YOU TUBE', HAVE NO "RESTRICTIONS IN PLACE", AGAINST SHOWING DISTURBING, UPSETTING AND HORRIFYING VIDEOS THAT CAN EASILY BE ACCESSED AND SHOWN TO ANYONE!. INCLUDING CHILDREN, ON THEIR WEBSITE! THOSE IN CHARGE OF YOU TUBE SHOULD HAVE A BASIC, DECENT COMMON SENSE AND DUE CARE TO THOSE WHO VIEW THEIR WEBSITE AND THEREFORE, SHOULD HAVE IN PLACE A SAFETY GUARD TO KEEP INNOCENT EYES FROM WATCHING HORROR THAT INVOLVES REAL PEOPLE AND THE MOST UNSUITABLE SCENES INVOLVING DEATH!. IN THIS WE REFER TO THE "MAGIC?, TRICKS GONE WRONG" SCENE AND MANY OTHERS THAT WERE UNSUITABLE BUT WERE EASILY ACCESSIBLE TO WATCH.

EVEN THOUGH PEOPLE MAY THINK IT'S FAKE, IT CERTAINLY DOES NOT LOOK OR FEEL THAT WAY TO AN INNOCENT CHILD! PLEASE NOTE, THAT WHEN TRYING TO COMPLAIN TO YOU TUBE IT IS EASIER SAID THAN DONE..

Date of experience: March 15, 2009

Thumbnail of user adama495
California
1 review
0 helpful votes
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January 8th, 2021

Man I loves this website it grew my channel 100 subscribers more I have so much for this channel and I really hope I get the free year subscription it would help a lot thanks you <3

Date of experience: January 7, 2021

Thumbnail of user nicholasw521
Minnesota
1 review
2 helpful votes
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April 4th, 2023

Ridiculous amounts of ads on YouTube these days, it used to be that you'd see an ad once or twice maybe on every other video, but was previously not too distracting or "atmosphere puncturing".

These days, you're lucky if you don't have 4 ads on a single video, not to mention each and every video has ads on it, and that's not taking into addition the banner ads plastered all over each page.

Slowly but surely, YouTube is turning into an ad platform rather than a video platform. They'll tell you "oh just buy YouTube premium and you won't see ads", but that's about as untrue a statement as could be made about YouTube Premium. The banner ads are still there, NO ADS, means NO ADS. YouTubes pages are starting to look like spam and scam filled early 2,000's forums more and more these days and that's truly about as regressive as a company could be.

We The People, in allowing YouTube and google to get away with this for so long without any pushback whatsoever, is half the reason Google has grown into such a dominating force in the tech industry. It's time it's dialed back, as this has become utterly ridiculous.

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Quality

Date of experience: April 4, 2023

Thumbnail of user miee
New Jersey
1 review
0 helpful votes
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September 5th, 2021

It is so easy to use and help grow youtube channels like mine. I started with little to no subs now i have a lot more.

Date of experience: September 3, 2021

Thumbnail of user pritiv3
India
1 review
1 helpful vote
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February 4th, 2021

If you want to grow your subscriber use this. It is a very good platform for new you tubers. This site really help me so much.

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Value
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Quality

Date of experience: February 3, 2021

Thumbnail of user milliem4
Indiana
3 reviews
13 helpful votes
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July 14th, 2015

Video quality on youtube is good and there are also number of video which help regrading the studies.

Date of experience: July 14, 2015

Thumbnail of user impakr
South Africa
1 review
0 helpful votes
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July 15th, 2022

Great platform to help you build traction on your channel. Easy to use with predictable results. Very good

Products used:
Promotion packages

Service
Value
Shipping
Returns
Quality

Date of experience: July 14, 2022

Thumbnail of user mamtaj7
California
1 review
1 helpful vote
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March 14th, 2021

Good amazing app, good quality 100 persent subscribers love it amazingly well done I will recommend this website

Service
Value
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Returns
Quality

Date of experience: March 12, 2021

Thumbnail of user yashwantc2
India
1 review
0 helpful votes
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February 16th, 2021

You tube gave me a worst experience. Its student subscription is null and void, nor it is responded.

Date of experience: February 16, 2021

Thumbnail of user younesd9
Morocco
2 reviews
0 helpful votes
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December 24th, 2017

Youtube is the best Place to share Vedios I usued to share my Vlogs and I like it so much since I got some Views on my Vedios so that I made money on that, so if you are interested in making money on youtube just get started, Thanks

Date of experience: December 24, 2017

Thumbnail of user huldad
Iceland
49 reviews
95 helpful votes
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July 20th, 2017

I just love for my work to be able to find documentaries on anything and stuff like that,
I use youtube so much every day...!

Date of experience: July 19, 2017

Thumbnail of user tomb265
Belgium
3 reviews
0 helpful votes
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March 17th, 2017

Had to install Adblock which pissed me off, before that Ads were like more than songs. But since adblock is installed it is doing fine.

Date of experience: March 17, 2017

Thumbnail of user emilyh378
Colorado
1 review
15 helpful votes
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March 1st, 2020

Be honest here BTS deserves better then to get millions of views taken off there mv if i could i would give them a one star rating.

Date of experience: March 1, 2020

Thumbnail of user seemab26
GB
1 review
0 helpful votes
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June 10th, 2022

If you looking for the hare matar ka paratha recipe, then you are at the right place. Here rufyashta teaches you how we can cook easy and delicious Matar ka paratha.

Date of experience: June 10, 2022

Thumbnail of user louisi23
Pennsylvania
1 review
2 helpful votes
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November 19th, 2020

The people on the site are what makes it. The people who make content and do great work to make entertaining things for anyone to watch for free are the whole of the site and now youtube has decided to put even more ads per each video as well as put them on videos that aren't being monetized by the creators themselves. On top of this the youtube staff is highly hypocritical as they will demonize videos for many things while also playing ads that are actively going against there terms of service. In my example I have reported many sexual explicit ads while some channels will lose there monetization for something as simple as swearing just for youtube to turn around and monetize it for themselves. I find what YouTube is doing is despicable considering anyone watching YouTube is there for the content created by others and YouTube has actively making the platform worse. I wish it wasnt like this and if these things where fixed I would give a five star review for the great people taking time from their own lives to make us content to enjoy for zero payment.

Date of experience: November 19, 2020

Thumbnail of user alexisn30
Arizona
1 review
5 helpful votes
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November 17th, 2018

Allowed a guy I slept with to post a video of myself to be posted on their site. This gives the abuser the belief that what he's doing is ok.

Date of experience: November 17, 2018

Thumbnail of user tienn29
Viet Nam
1 review
0 helpful votes
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January 24th, 2021

Khao sat rat hay va y nghia rat sat thuc voi thuc te cuoc song mong rang cac doanh nghiep cong ty se tao them nhieu bai khao sat de moi nguoi co co hoi kiem them thu nhap trang trai cuoc song. Xin cam on

Products used:
giày , áo khoác, thắt lưng ,mỹ phẩm , v.v....

Service
Value
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Returns
Quality

Date of experience: January 24, 2021

Thumbnail of user tyrah3
Pennsylvania
27 reviews
117 helpful votes
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November 9th, 2019

I first joined YouTube in about 2009 and I have to say that it's not the same landscape as it was.

For one, there was the Google+ merger, which wasn't appreciated, at all.

Two, there was that Adpacalypse and the resulting rule changes didn't help. A lot of my favorite and very good YouTubers lost a good portion of their income. Sadly, them trying to go "family friendly" isn't working out.

Three, there has been some inherent biases towards bigger channels. Recently, a lot of people have lost their entire Google accounts after participating in livestream by Markiplier but, despite acknowledging that he broke the rules, Logan Paul was allowed to keep his channel. That's not even getting into the spam account or the animal/child abuse content problem (it took a PETITION to get ONE channel with such content removed).

You see, when I first joined the site, it was a fun and more relaxed place but, now, it's gone downhill and it's still going downhill. I wish we had some parts of old YouTube back, instead of an advertising platform that stifles its users.

Tip for consumers:
Stay off their radar as much as you can and try not to make it your sole income.

Date of experience: November 9, 2019

Thumbnail of user trinityb38
Pennsylvania
1 review
1 helpful vote
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June 26th, 2022

Pierson Wodzynski Hits Lexi Hensler's dog and sits on it like it is a horse, they should not have an animal if they abuse it, and if they do not know how to properly raise the 100% mutt, a mix of cocker spaniel, schnauzer and poodle it will become nasty, and if they don't stop abusing the dog someone will call the ASPCA.

Date of experience: June 26, 2022

Thumbnail of user brianw1868
Michigan
1 review
1 helpful vote
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March 4th, 2022

This site has way to many Ads... Before and after each video there will be 2 to 3 15 plus second ads... It sucks!

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2022

Thumbnail of user jennifers292
Kentucky
1 review
6 helpful votes
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October 24th, 2016

I placed an order over 3 months ago and returned the items. They never refunded my money. It's been months. Where is my refund!

Date of experience: October 24, 2016

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