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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user 108070308
Washington
1 review
1 helpful vote
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February 19th, 2024

YOUTUBE you were wonderful in the past, BUT ever since mother#$%@ google bought youtube that SH##Y website IS AN AD CANNON BRO. LIKE EVERY 3 minutes A FUC#%$# AD POPS UP. SO PLEASE, PEOPLE WHO LIKE YOUTUBE LEAVE THIS DUMBASS WEBSITE

Date of experience: February 19, 2024

Thumbnail of user michelles359
Tennessee
4 reviews
3 helpful votes
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December 1st, 2017

Wanna watch someone play a game? They've got that. Funny cat video or cute puppy clips? Yup, that's there. Tutorial on how to fix your truck? Yep again. Gross pimple popping? Oh yeah. Inspirational video? You're covered. Youtube has anything you could think of... and some things you didn't.

Date of experience: November 30, 2017

Thumbnail of user katies55
New York
1 review
3 helpful votes
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February 14th, 2016

I have been buying their talks for YEARS and the quality has gone down the drain. You can tell by the labels being different in the exact same pair of pants. Even made out of different materials now. Customers service is atrocious. 45 min on hold several times. Never a call back. Do not buy here

Date of experience: February 14, 2016

Thumbnail of user savannaho9
Virginia
1 review
8 helpful votes
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February 29th, 2020

Stop deleting views, simple. How would you like all your hard work simply disappear? And lie about it right to our faces. Y'all ain't slick, we can still see views going down from
'On' and other MV's. Truly
Disgusting. So please give us our 98 million views back. I promise, you will regret ever messing with ARMY.

Date of experience: February 29, 2020

Thumbnail of user nikolt2
MK
1 review
3 helpful votes
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November 20th, 2021

1) Constant bombardment of random ads and No One bothers to check what they advertise. Porn ads on a cartoon video? Sure why not.
2) Thousands of youtube channels who repeatedly beg their young audience to go buy something.
3) The website would rather promote music videos and political propaganda from official networks rather than wholesome creative videos.
4) And the worst recent change so far... Censorship of video rating.
Want to know if the video you are watching is legitimate or good?
Maybe it's a scam, maybe it's propaganda, maybe it entices violence and hate speech. Well too bad, you have no choice but to watch the video since YouTube disabled user rating via the Dislike button.
5) If you're a creator on the website you have to constantly deal with false copyright claims, bad algorithm and Police Bots that will falsely flag your videos.

Tip for consumers:
Just stay clear of the recommended videos and if you plan on making this website your career... don't.

Service
Quality

Date of experience: November 20, 2021

Thumbnail of user joshuas338
Joshua S.
Oklahoma
1 review
3 helpful votes
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September 17th, 2019

There is no direct phone or email to communicate with YouTube. What's that tell you? They terminate accounts on a whim and shove ads in your face every 5 minutes. Personally I'd like to see the whole thing get flushed like the turd it is.

Date of experience: September 17, 2019

Thumbnail of user jenniferl731
Wisconsin
1 review
1 helpful vote
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December 30th, 2019

Ordered a pair of dress pants first week of November. REceived them with button missing, returned them and have called several times about refund and no one can seem to figure out where my return is. Bad service. It h as s been almost 2 months since I returned them.

Date of experience: December 30, 2019

Thumbnail of user janicec29
Canada
1 review
3 helpful votes
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November 13th, 2015

They don't tell you that they will not accept returns or exchanges if it was a clearance sale item. I am stuck with two items of clothing that are too small for me and cannot exchange for something else. So much for online shopping.

Date of experience: November 13, 2015

Thumbnail of user kandyb2
Mississippi
1 review
7 helpful votes
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October 24th, 2016

I found out about alloy in 2012 & feel in love with the company, however, sometime last year things really changed. I went from ordering nearly every month or so to honestly saying if they don't change I will never order from them again

Date of experience: October 24, 2016

Thumbnail of user debbies164
Canada
3 reviews
3 helpful votes
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October 4th, 2017

I am new at Youtube and will not be staying. Copyrights are beyond ridiculous, getting very tired of uploading videos to have them rejected. I could not even find a phone number or email address to contact anyone.

Date of experience: October 4, 2017

Thumbnail of user marthak26
GB
5 reviews
13 helpful votes
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April 3rd, 2017

For me since I'm using YouTube practically every day, as I'm not using to be just entertained but to be informed, as ignorance kills, I can choose to what to listen too, personally I think is an amazing site to find information and get knowledge, and over all i can say that most of the people who shares a video or gives information have been very responsible, by telling simple facts. It opened my eyes. Brilliant idea. Good job! Keep it safe.

Date of experience: April 3, 2017

Thumbnail of user jamiek68
New Jersey
7 reviews
5 helpful votes
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March 21st, 2018

When I first started using youtube it was more of a novelty than a resource. Mostly because it was limited by only what users wanted to show us. Since then though, the have expanded so brilliantly that now you can watch just about anything you could want. I go to the site at least 3-4 times a day to check on something new that might have been updated in my subscriptions or "of interest to me."

Date of experience: March 21, 2018

Thumbnail of user thomasm1908
Kazakhstan
7 reviews
2 helpful votes
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December 6th, 2020

I like that you can find literally everything on YouTube. Seriously, whatever comes to your mind - it's all already on the site... Though recently a big amount of advertising has disappointed me, but the site is still irreplaceable.

Date of experience: December 5, 2020

Thumbnail of user michaeln323
France
3 reviews
2 helpful votes
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November 5th, 2018

Lately youtube has been an absolute nightmare. All of my videos get flagged or deleted, channels that I watch get taken down and the ads simply never stop and the related videos are always the same. Can't even use it as a basic video sharing platform anymore. If you're not some corporation with a dedicated team of lawyers you can't have your videos here.

Date of experience: November 5, 2018

Thumbnail of user noram8
South Carolina
2 reviews
3 helpful votes
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March 22nd, 2013

I think I can stay on youtube forever and just can’t stop watching those funny animal videos. But the main idea is that I would like to thank youtube for many videos with reviews which I find very useful. Before buying electronics or anything else I always check youtube for a demo. And in most cases there are couple of good ones which show how people experience

Date of experience: March 22, 2013

Thumbnail of user justint316
Canada
1 review
22 helpful votes
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March 23rd, 2021

It's ridiculous to see that YouTube has become this censored, and agenda oriented platform. You can no longer watch an informative video about a controversial subject without it being moderated by YouTube's opinions. In addition to this they play an absurd amount of ads which is incredibly annoying as YouTube used to be a good resource for free content. Now it has just become this greedy platform with unhealthy priorities.

Tip for consumers:
Don't waste your time on this platform, it's intended to occupy as much of your time as possible. The "social dilemma" is a documentary that goes into great deal on this and is highly recommended for recognizing the objective of YouTube as a big-tech company.

Value
Quality

Date of experience: March 23, 2021

Thumbnail of user joem267
California
4 reviews
16 helpful votes
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July 25th, 2017

I just watch some fun gaming or sports videos, so Youtube is my fav. Love it.
Some people earn money on likes or subscribers but it never bothered me, actually. If they work hard they should be paid for their efforts.

Date of experience: July 25, 2017

Thumbnail of user zane
New Zealand
13 reviews
31 helpful votes
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March 17th, 2021

What was once a brilliant platform for creative minded people to share ideas, comedy though is now increasingly turning into an incredibly censorship filled, corrupt and biased platform, Buffering issues also seem to be getting increasingly worse, even though for some reason ads always work perfectly.

Service
Value
Shipping
Returns
Quality

Date of experience: March 17, 2021

Thumbnail of user sheilam20
New York
7 reviews
27 helpful votes
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March 23rd, 2014

You can spend hours on this site. There are full CD downloads, some full movie downloads, amazing self-made videos, TV shows, your favorite music videos, how-to tutorials. This site has everything and is highly addictive. You can use it for both educational purposes and frivolous purposes. Either way is fine!

One major con:
-Read the comments below the video(s) at your own risk. They can be very rude and nasty. It's best to either block them and/or ignore them. Makes the YouTube experience much more fun if you don't read the comment section.

Date of experience: March 23, 2014

Thumbnail of user tonyc1108
Indiana
2 reviews
4 helpful votes
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June 24th, 2022

Recently after more than 20 years as a Google account holder my YouTube "channel' was suspended without warning and without any reason given. I was a YouTube Premium Family Plan subscriber. The service was particularly beneficial to my 79-year-old mother who liked YouTube and YouTube music. I didn't produce or promote content, and didn't engage in hate speech or offensive interactions with other users. I appealed, "suspension" upheld. Search shows many others have experienced same injustice.

Service

Date of experience: June 24, 2022

Thumbnail of user christic109
Texas
1 review
2 helpful votes
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April 16th, 2023

I am sick of them removing comments that I have left and seeing them leave comments up over and over when it's liberals saying crap about conservatives. They got on to me once for typing the f word. I typed it fu#k I didn't even spell it out all the way but 3;comments before mine There was a person who used it several times and spelled it out.Do you think it got removed. Hell no

Date of experience: April 16, 2023

Thumbnail of user joycer23
Alabama
4 reviews
17 helpful votes
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January 21st, 2019

Finally found nice tall jeans (years ago). Now, they are not made as well, but worse yet is the return policy! I returned 4 pair of pants I purchased within one day of receiving them only to find out that they are just too darn busy to deal with giving people back their money. They say once it gets to the warehouse it takes them 14 to 21 days to "receive" it, inspect it, and process it. I have had several things I had to return to different places this year after Christmas and they were all completed within a week. Then they want to charge YOU for the shipping. After making you wait so long for your refund they ought to offer you interest!

Date of experience: January 21, 2019

Thumbnail of user williamjfarrell59
Oregon
1 review
7 helpful votes
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September 3rd, 2023

When Google acquired YouTube, they ripped me off. I had bought hundreds of albums o Googleplay, all filed on my Android phone which I could listen to anytime without a connection "above." Now, in order hear them, I need to pay a subscription for YouTube.
There's a word for this...
Extortion

Date of experience: September 3, 2023

Thumbnail of user shelbym27
Georgia
2 reviews
1 helpful vote
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January 28th, 2014

There are numerous reasons that this site is a good one... the first being the music videos. They have just about everything when it comes to music. The next thing would be the channels where you can watch anything and everything from commercials, movie clips and much more to people having a video blog. The one thing I do not like though, are all of the ads but if you can deal with them then you're golden!

Date of experience: January 28, 2014

Thumbnail of user azucenad1
California
1 review
26 helpful votes
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February 28th, 2020

Overall, my hope is Youtube will improve. The concept is great. However, my latest experience has left me disappointed with Youtube. I saw for myself significant streams deleted from total count, comments section freezing after a single like of a comment, and I am concerned regarding the ads if we are able to skip or if we do if our activity is disregarded from counts. I could go on bur for now these are my top concerns.

Date of experience: February 28, 2020

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