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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user lanef
New York
121 reviews
357 helpful votes
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January 7th, 2012

I have it bad for youtube. I find my self visiting youtube daily as people but old and new videos hourly. Performers are also using youtube to rally fans so you can see very interesting videos. My favorite are just regular people showing off for the youtube. I just ask youtube to be strict with limiting violence and the crazy people hurting things and posting... I hate that and it should be punished by law. A lot of criminals are posting to youtube and going to jail... yeah!

Date of experience: January 7, 2012

Thumbnail of user shaeleec
Arizona
1 review
0 helpful votes
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August 30th, 2016

My son loves the pink fong kids videos. When he has watched them lately there has been a horror movie advertisement that comes up frequently. Really YouTube? How is that appropriate for a 1 year old child to see. Very disappointed and will be watching our kid videos elsewhere from now on.

Date of experience: August 30, 2016

Thumbnail of user hannahb125
Ohio
6 reviews
9 helpful votes
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October 16th, 2019

For some reason I was watching mickey mouse shorts videos whe ads popped up like donald trump quizzes or wikibuy even though I have adblock on and so please to anyone who runs youtube can you fix this problem?

Date of experience: October 16, 2019

Thumbnail of user muhammeda50
Tennessee
8 reviews
50 helpful votes
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November 4th, 2022

I used to loved YouTube until they started putting 2 unskippable ads in videos every three minutes. Even when it's just 1 unskippable ad it still makes me mad because on a 15 minute video there are over 80 ads! Also they let so many channels slide like Spam channels and That vegan teacher. Please fix your website.

Tip for consumers:
Ads suck

Service

Date of experience: November 3, 2022

Thumbnail of user mikef1294
Canada
34 reviews
19 helpful votes
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November 6th, 2021

YouTube is a solid site with a lot of videos on it. There's likely something for everyone. I tend to watch a lot of learning channels more than anything else, but it's an excellent way to pass some time if you're bored. I wouldn't recommend spending your entire day there, though. Remember, we should live life vicariously through the internet.

Date of experience: November 5, 2021

Thumbnail of user cxflkbjnd
Australia
1 review
2 helpful votes
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May 31st, 2023

Removing visibility of dislike counts (luckily there's an extension for that). Moving towards eliminating adblock but if you pay for premium you still get ads. 'Watch later' button now gone completely. 2 x 15 second ads (no skip) on 1 minute long videos. Plus youtubes' plans for advertising on the TV app.

Value
Quality

Date of experience: May 31, 2023

Thumbnail of user coryg75
Ohio
3 reviews
10 helpful votes
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December 9th, 2020

YouTube seems to only want a certain narrative on their platform. That is a huge red flag in my opinion and as a result I will be finding other platforms to use. Admittedly it will take time till I am fully off YouTube but as things are going I think I will be off of it completely within the year.

As a United States citizen free speech is very important to me and if a platform fails to offer that then they failed to offer anything worth while.

Date of experience: December 9, 2020

Thumbnail of user francoissea
Netherlands
2 reviews
0 helpful votes
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August 5th, 2021

When it comes to video quality i think YouTube is amongst the top 3 if not the Best. Also for all questions regarding crypto-currencies and bitcoin mining contact lmminings at gmail dot com. They're the real deal.

Date of experience: August 4, 2021

Thumbnail of user johnb10652
Canada
1 review
4 helpful votes
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March 10th, 2023

This app is run by greedy children trying to force you to buy their Premium b.s. You can't even watch a video in its entirety without an ad interupting. But plays the ads without a problem. Then asks if your still there after listening or watching 1 video. Go F yourself.

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2023

Thumbnail of user regana1
Georgia
1 review
1 helpful vote
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March 5th, 2018

Out of 2 orders I did not receive several items in each order. I contacted customer service right away and complied with their every request by sending photos and e-mail. They said it would take up to 2 weeks (Ive never heard of this type of wait time) and I waited, patiently then contacted again with absolutely no response. They advertise sales but will not send you all you pay for... STAY AWAY from Alloy... this was a great company 12 years ago but whoever runs it now is no better than a lowball street dealer. I feel lucky that I actually received some of my items.

Date of experience: March 5, 2018

Thumbnail of user martelc1
California
1 review
0 helpful votes
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June 27th, 2022

YouTube now has autopay as default. If you click it off, next time you go to YouTube it's back on.
They are hiding top of screen for some reason.
Comments have been moved and harder to access.
Someone added few subscriptions to my account, not me.

Date of experience: June 27, 2022

Thumbnail of user dds
New Jersey
3 reviews
11 helpful votes
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February 9th, 2011

It's definitely the best website of its kind. However, it's become a lot more bothersome since it became a for-profit site. They take down any video that may be a copyright violation. I know someone who's video was taken down even though he had legal permission to use the content. They have really taken the "You" out of YouTube. Even with all their money, they don't attempt to take down racist/threatening/sexual/harrassing comments and I see repeat offenders going unpunished.

That being said, there are no video-sharing sites that can compare to it. If you want to share videos with the world, use YouTube. Just make sure you don't give Google an excuse to censor/ban/sue you by posting copyrighted content. Even a 1-second clip of a logo can get your video removed.

Date of experience: February 9, 2011

Thumbnail of user arthurd2
District of Columbia
19 reviews
83 helpful votes
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September 1st, 2011

The content available is huge, Youtube now used more bandwith than the entire Internet did when it was first around.

It's such a shame that it is slowly being ruined by the endless ads and pop ups, but I suppose they have to make money our of it somehow, so it looks like we're stuck with it.

Date of experience: September 1, 2011

Thumbnail of user hk2
Washington
14 reviews
74 helpful votes
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March 16th, 2011

Get lost in the abyss of youtube video clips. ITS MY GO TO SOURCE FOR TUTORIALS. Why open a one dimensional manual when you can learn what you need by watching a youtube video on the subject.

I've saved money on repairs. Learned tricks on how to make loading my kayak onto the car roof easier. Viewed reviews on items I was considering. I've made better educated consumer purchases. All through youtube.com. I find it very useful.

Date of experience: March 16, 2011

Thumbnail of user gs27
Oregon
1 review
4 helpful votes
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January 3rd, 2014

This company's jeans were way bigger than the measurements stated. I returned them and OMG... I paid 39.92 and they only refunded 25.47! Really? Thats the price of doing business with Alloy?!? Ummm too steep for me.

Date of experience: January 3, 2014

Thumbnail of user mikeb1676
New Jersey
23 reviews
40 helpful votes
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October 16th, 2020

I used to use this site all the time but their recent policy of deleting videos dubious of covid tells me that they no longer have any interest in free speech.
But then this is google and they are now effectively state supported.

Date of experience: October 16, 2020

Thumbnail of user minic6
New York
1 review
0 helpful votes
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September 15th, 2019

We have more important things to worry about than that guy. You clearly don't understand a damn thing about this country with those ignorant opinions. Hope you aren't in the US, if you are, then please leave.

Date of experience: September 15, 2019

Thumbnail of user jessicaw160
Texas
1 review
6 helpful votes
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August 2nd, 2017

I have been ordering from Alloy since I was in high school. I am now 35 years old and have just recently been experiencing major problems. The item descriptions are no longer detailed enough to make a proper decision on fit. You now also have to pay for non-refundable shipping to and from, which is insane being that the item I purchased is not the item I recieved. I ordered pants in black and they sent me maroon. All of my back-up paperwork including the packing slip says black. Now I'm stuck with the cost of returning these items and they used to provide a return label free of charge. There is a lot less to choose from and their service has gone down the toilet.

Service
Value
Shipping
Returns
Quality

Date of experience: August 2, 2017

Thumbnail of user sonjab18
California
1 review
1 helpful vote
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June 5th, 2017

Highly disappointed. I have been a loyal customer for years regardless of the fact that they always get things wrong. Also, their jeans most of the time arrive in jegging form. Every single jean seems to run differently for instance I own a black pair of jeans in one size and when I ordered the white pair they fit completely different. Don't even bother doing a return or exchange because the customer is not valued and they will only give some of your money back after you pay for your own return. I'm pretty sure I'm done with this company!

Date of experience: June 5, 2017

Thumbnail of user paschaln3
New Jersey
4 reviews
21 helpful votes
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November 23rd, 2021

Don't get me wrong, YouTube is fine but there's a lot of updates that the site received that I just can't help but to complain about it. For example there are lots and lots of ads, first it was fine by just putting 1 ad and if its more the 5 or 6 seconds long you can skip it. But slowly they have updated this so there would now be 2 ads. This would obviously become a problem because it would take even more time just to start the video. You can see in the picture below that it just takes 30 seconds to start the video compared to the ad time back then this is a very big jump. And now moving on to a more recent update, the dislike counter was removed from the videos. This was The most stupid update that YouTube decided to do because you wouldn't know wether if the video is a scam or not. This was also a pretty stupid update because you could already have the choice to show the videos likes and dislikes. (Oop forgot to mention that you can't skip any ads that are by Google no matter what)

Date of experience: November 22, 2021

Thumbnail of user martinm13
Maine
10 reviews
81 helpful votes
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September 10th, 2011

Youtube has devolved into a sandbox for nasty children. Censorship is rampant by abusing the flag spam feature while paying members seem immune the the flag abuse. I had a video just recently get yanked and there is no one to complain to for a resolution. What was in my video? I was boiling lobsters, no political diatribe and no insulting anyone. Somebody didn't like lobsters getting boiled and flagged it and just like that, poof. Gone. The vitriol spewed by morons is out of hand as people who seem to think anonymity is a free pass to animosity. I have since started migrating to Blip. The children can keep their sandbox. I am going to a more mature and responsible video site.

Date of experience: September 10, 2011

Thumbnail of user hoodede
Australia
72 reviews
28 helpful votes
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May 30th, 2021

YouTube has such a wide variety of videos to watch, and always pushes out related content for you to continue watching! Sometimes ads can be a bit too long, especially the unskippable ones, but usually its not a big thing and purchasing premium is always an option.

Date of experience: May 29, 2021

Thumbnail of user simonp261
Oregon
1 review
3 helpful votes
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March 30th, 2022

YouTube over the past couple years has been implementing more and more changes which make using YouTube more frustrating and less enjoyable. Changes have made the user interface clunkier and less efficient. Its more difficult to get the content I want. They collect my data yet the suggestions are absolute obtuse and I'm disappointed how little YT actually seems to know about me. Youtube was valuable community resource, and its sold out. Who ever is in charge values their comfortable lifestyle more than anything else

Date of experience: March 30, 2022

Thumbnail of user paulx1
Arizona
7 reviews
25 helpful votes
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October 17th, 2012

I enjoy watching YouTube for lots of different reasons. My only complaint is the comments part of YouTube where there are trolls and bullying going on and do wish YouTube would take care of this issue. 4 out of 5 stars.

Date of experience: October 17, 2012

Thumbnail of user johnp2778
Michigan
7 reviews
9 helpful votes
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May 25th, 2020

It's gotten so just looking for a new posting has become next to impossible. Posts for 4, 5, 6 even 7 years ago pop up. Is it all just machines replaying and replaying videos we have seen much too often. ARE THERE NO MODS?

Date of experience: May 25, 2020

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