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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user cd471
Maryland
1 review
3 helpful votes
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June 21st, 2021

I have had service for a few months hoping it would get better. I have spent the last few days over 8 hours daily trying to get customer service. I have been passed around to at least 10 so called experts. Time to sleep again. I will try again tomorrow. Soon I will quit t-Moble and YouTube tv. Really poor service!

Products used:
T-Moble/ YouTube tv

Service
Value
Quality

Date of experience: June 21, 2021

Thumbnail of user jetp2
Canada
4 reviews
33 helpful votes
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July 25th, 2017

Seriously, Youtube just can't handle videos like American patriots(how beautiful it is) and instead, have Russians or Hate speech(BLM and other George Soros movement)talking $#*! how bad country this is. Cyber warfare talks not healthy they should have restricted areas, not to cross the line. Same including with not controlling sex comments and the videos why are they so many videos pornonography(even though they don't look but, can tell that it's bull by their actions), Movies I understand when it's use to brainwash youth with Violence and many Liberal Propaganda(needs to be controlled). The stuff($#*!) needs to go and use it for fun, sports experience and traveling or video game entertainment also the best old shows back in 60's and 70's. Stop using old shows as money buyer (very unacceptable).

Date of experience: July 25, 2017

Thumbnail of user thomasn3
New Jersey
5 reviews
3 helpful votes
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July 6th, 2011

I use this site religiously. I have uploaded hundreds upon hundreds of videos, which have been viewed by millions of people. I wish they would stop updating it a lot though, and that it would go back to the original layout from 2005.

Date of experience: July 6, 2011

Thumbnail of user mariamac
Washington
3 reviews
3 helpful votes
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November 23rd, 2015

Hi all, I recently purchased this item from Amazon.com and have a review (positive) on my youtube channel, I also go in depth about how to use them etc. Check it out its a great and inexpensive investment. The review is here https://www.youtube.com/watch?v=9Vox7FzRbFA
Please subscribe to my channel www.youtube.com/mariamacora

Date of experience: November 23, 2015

Thumbnail of user arturs36
GB
1 review
0 helpful votes
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August 24th, 2022

The worst app to watch videos, where you get to see up to 6 add's per 9-10minute video. Very gready for add money and do not care about the audience at all. Removing it from all the devices, saved me a lot of time and made me less frustrated.

Service
Value
Quality

Date of experience: August 24, 2022

Thumbnail of user marquitap19
Oklahoma
3 reviews
2 helpful votes
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September 7th, 2023

Will you guys PLEASE remove the 'video paused.are you still watching?' I think we know how to change or exit app when we're ready. It shouldn't matter if we're still watching or not. Sheesh! Very annoying. Also why are you interrupting right in the middle of songs for ads instead of in between songs? This app needs a few adjustments.

Date of experience: September 6, 2023

Thumbnail of user guingamg
India
1 review
2 helpful votes
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May 15th, 2020

Youtube now is become useless WHY?
The reason is can longer view the videos in HD or I may say not at least 720kbps. It's completely ridiculous and horrified.
Using the advanced tech. Mobile, lap, tab this devices supports all of every definition but youtube DON'T!
SAME LESS!

Date of experience: May 15, 2020

Thumbnail of user celiaa1
Florida
1 review
5 helpful votes
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October 29th, 2013

I ordered some items from this site on October 1,2013 and the items were supposed to be available on Oct. 13. I called today (10/29) and I was told the items won't be shipped until Dec. 4! I probably will never order from this site again. I did receive some items, which were ok. I'm a size 14 and I ordered a shirt in XXXL just to be on the safe side due to some reviews I read, and the shirt fit like a XL. Good thing I ordered it 3 sizes bigger.

Date of experience: October 29, 2013

Thumbnail of user rebeccak16
Illinois
1 review
1 helpful vote
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August 28th, 2014

I love this company! I have ordered jeans, pants, shirts, shoes and everything fit and looked great! I have a hard time finding pants and jeans to fit because I'm so tall. Alloy has so many different styles and colors it's fantastic. I think the prices are perfect because I have ordered jeans from other sites in my size and they are very pricey. I will shop here anytime I need to look great. Shipping is fast and I always get email promotions on sale items and free shipping.

Service
Value
Shipping
Quality

Date of experience: August 28, 2014

Thumbnail of user pamelac14
South Carolina
1 review
0 helpful votes
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April 10th, 2015

Bought a coat from them. The one that I got ran a little small. I sent it back in the package with the return label that was included. About a week later, I received the coat in the size I requested. Fits great. Love the material and the cut, very flattering. I'd definitely buy from them again.

Date of experience: April 10, 2015

Thumbnail of user lizas99
North Carolina
1 review
3 helpful votes
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April 7th, 2023

YouTube erased my channel after trying to protest against abusive child videos!i has nothing on my channel to violate them! Woke up with it being deleted while trying to keep my child from the abusive content! Instead they deleted my channel and the child porn is still on there good luck parents and good luck souls for using such a platform!

Service
Value
Shipping
Returns
Quality

Date of experience: April 7, 2023

Thumbnail of user hoganw
Florida
3 reviews
11 helpful votes
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July 9th, 2012

Youtube is the industry standard for video sharing, it seems. They effectively let you create content, share it to a huge audience, and easily re post content you view to friends. It's incredibly easy to use, and the interface is very user friendly. One huge pro is the massive audience you share to when you upload a video. Everyone knows about youtube, and since its been acquired by google, it has brought a lot more traffic to the site. One con would be the lack of stability in it's design. It seems like the team is never satisfied with the design of the landing page, and with all the redesigns, sometimes it's hard to find the content i'm so used to finding easily. Youtube does viewing, uploading, sharing, rating, but not official tv show viewing like Hulu.

Date of experience: July 9, 2012

Thumbnail of user colinc3
Minnesota
7 reviews
14 helpful votes
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October 12th, 2010

Firstly, I love YouTube. I'm sure there's not a day that goes by that I don't watch a video on there. But a thing that I have a large gripe with is that they constantly change the organization of buttons I regularly use. Sure, it's essential for site evolution, but they should release changes with other changes and don't change each change one by one... change.

Date of experience: October 12, 2010

Thumbnail of user bl157
GB
2 reviews
4 helpful votes
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August 22nd, 2022

This channel has gone from an enjoyable platform to possibly one of the worst. The number of Ads now spoil all the usefulness and entertainment they have in their memory banks. Ads, ads and more ads that's all you see marring the clip you want or music track. At the beginning, during and at the end. Perhaps they ought to be rebranded as AdTube so the public know what they are getting as it certainly isn't value, entertainment or information anymore. Total rubbish now plus the censorship for free speech is an added insult. Whilst criminal or dangerous activity should be banned the amount of free speech censorship is alarming and one wonders what the real agenda is on this platform.

Tip for consumers:
All the ads in the listings

Products used:
Streaming service

Service
Value
Quality

Date of experience: August 22, 2022

Thumbnail of user kristjanb14
Iceland
2 reviews
4 helpful votes
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November 18th, 2013

I assume everyone is familiar with everyone is favourite video sharing site on-line youtube. Where you can find user generated content and unfortunetly some copyrighted works to. But I have nothing to complain about video quality on the site. Since the quality is always based on the quality source material uploader has.

But major problem with the site is its new commentary system as it appears to be cluster f***. No longer can you respond to old comment and YouTube have introduced some form of censorship on comments to even if in the old system some terrible comments were said. You could still respond to it after long time if need, but now you cant, if they are to old. In Youtube's case the term "IF not broke, don't fixed" doesn't apply however the term "IF broken, don't fixed make it worse". Applies. So i give YouTube 2 stars for these changes.

Date of experience: November 18, 2013

Thumbnail of user amandab227
Kansas
1 review
3 helpful votes
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October 31st, 2017

Not sure what has happened to alloy since the revamp. The store is horrible now. Clothing is cheaply made and not the same quality. The prices have definitely been raised and the deals/sales are a JOKE! Also, recently the messed up on a coupon code /marketing material. Instead of honoring what was sent in the email, they said they couldn't do it! Horrible customer service!

Date of experience: October 31, 2017

Thumbnail of user concettam
Michigan
1 review
3 helpful votes
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July 23rd, 2016

I've been in our customer for years and never had any problems until this year. I ordered an outfit and receive the shirt but not the pants. What happened was the pants were back ordered and when the pants came then, they charged my PayPal account and then they charge my PayPal account again. After they charged it the second time it declined. They did not send me my pants because the pay pal account declined when they tried to charge it the second time. They have not given me my refund back for the first time they charged my PayPal account for the payment or the pants and I have complain to customer service about 5 times by email. I am not able to get through to anyone on the phone. They are a bunch of idiots, they don't care about their customers and I hope they go out of business.

Date of experience: July 23, 2016

Thumbnail of user deborahw261
Tennessee
3 reviews
10 helpful votes
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January 28th, 2019

If you want even the oldest of music and the videos of the bands and artists playing the songs... You Tube is still #1 to me. It's one of the first site of that type to come out so why not stick with what you know. If it ain't broke don't fix it.

Date of experience: January 28, 2019

Thumbnail of user sk711
Texas
1 review
1 helpful vote
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December 15th, 2022

Basically read the title. YouTube has been around for a very long time, and each new decision Google makes is a wrong one and hurts YouTube as a whole, such as the removal of the dislike button and so-on. YouTube is frustrating not because of what it is, but because of the knowledge of what this website/app could have the potential to be, yet it is held back by incompetence. That is why this is a 1 star rating.

Date of experience: December 15, 2022

Thumbnail of user mostcensoredo
Canada
12 reviews
39 helpful votes
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March 6th, 2022

Youtube has become like a high school and a cult. People are on there to hear what they want to hear due to being soft, brainwashed and insecure.
Many channels have become cult based. People are worshiping creators and have become pawns for them by trolling other channels and kissing $#*!.

Youtube in the last 10 years has been horrible. In recent there is nothing to watch except for politics rigged sports and dumb, immature content creators. Now they disable the dislike button in order to shape people into weak insecure pawns.
Youtube is filled with dumb watchers who are only on youtube to be spoon fed to justify their insecurity.
Youtube is a cult.

Tip for consumers:
Beware of ads and youtube spamming covid non sense and stupid sports

Products used:
Watching stupid ads

Service
Value
Returns
Quality

Date of experience: March 6, 2022

Thumbnail of user mikes2229
Canada
1 review
16 helpful votes
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February 16th, 2020

Back in the day, people can use youtube with older browsers and adobe flash or even HTML5. Now youtube decided to drop support for older browsers and want to make people use newer browsers. People with mildly older browsers will get hiccups. At least with my firefox 45 for linux, it stopped with "unresponsive" script a few times that never happened before. What's worse is the new interface isn't any better than the older interface!

Date of experience: February 16, 2020

Thumbnail of user zoyaa12
Canada
1 review
0 helpful votes
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April 14th, 2022

I dont like that you have to have a phone number for thumbnails, can't we do emails? It would've made my experience better, I don't want to be this type of person but consider emails instead of a phone number, I don't want to give my phone number to random sites. Sure you are a multi-million dollar company but I would've of prefer not to give it out, I work hard for my videos but know all my work on thumbnails had gone to waste when I needed to put my number, if you are not comfortable putting your phone number make sure not to make thumbnails!

Service
Quality

Date of experience: April 14, 2022

Thumbnail of user huns3
Tennessee
1 review
7 helpful votes
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October 22nd, 2023

Greedy Controlling Woke...so greedy if I use an adblocker then I'm to pay them 13.99 month! Woke Religion that censors and deletes creators who are not woke! But the AD's shoved down my throat is criminal, most ads "infest" your computer with "malware and spyware". I do not click on Ads to buy stuff so its wasting everyone's time, I'll go elsewhere to watch videos

Service
Value
Shipping
Returns
Quality

Date of experience: October 22, 2023

Thumbnail of user bj177
Australia
1 review
2 helpful votes
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March 20th, 2022

Youtube doesn't care about the people so their site is a complete mess
They do things nobody wants or asks for they constantly demonetize videos that are fine
And whenever people contact them they either deny the problem make up an excuse or make up a response that doesn't fix anything they keep making the site worse and worse slowly.
Google owns youtube.

Service
Quality

Date of experience: March 20, 2022

Thumbnail of user bryannab
New Mexico
1 review
4 helpful votes
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January 12th, 2016

I had to contact customer service several times in order to get a response. I ordered several items on sale. They told me my card company had not approved the order - but only after I contacted them. My card said the order was approved. They cancelled my order which I still wished to purchase. They were not helpful, and I was really disappointed.

Date of experience: January 12, 2016

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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