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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user seowf
New Zealand
1 review
1 helpful vote
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April 20th, 2021

I have faced an issue in which I open up my undone project and it crash and close immediately. No matter how many times I update my graphic driver or restart my laptop it remains the same. So I have then contacted the supports to get help. After several solutions given at the end, I manage to open my project which I don't need to redo everything all over again. Thank god! Thanks, team for solving my problem patiently for me!

Date of experience: April 20, 2021

Thumbnail of user harrieth11
Texas
1 review
0 helpful votes
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July 19th, 2017

I'm a gal who knew how to check fluids on my car, but that's about it.
Due to strict budget restraints, and thanks to YouTube videos, I have replaced my fuel filter, brake pads, and mass air flow sensor. Tune-up next!
I don't know what I would do without YouTube! Thanks!

Date of experience: July 19, 2017

Thumbnail of user roddyc
Tennessee
1 review
3 helpful votes
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January 14th, 2022

I have been shadow banned because I tell it like it is, from the poor job joe Biden is doing to saying DNA proves there are only two genders. I guess you tube doesn't get truth. Whenever a lefty tries to say I'm delusional I come back with facts proving they are the delusional ones and my comments are removed. They are biased and untrustworthy.

Date of experience: January 14, 2022

Thumbnail of user julesb61
India
16 reviews
11 helpful votes
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August 25th, 2020

Youtube is perfect because there are lots of useful items in it. It shows every news, series, movies, and so on. Usually, all we ask is answered. The features are also good. If we are trying to know or understand it is a good thing about us. Using hands-on experience helps explain the definition.

Date of experience: August 25, 2020

Thumbnail of user alant521
California
1 review
2 helpful votes
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October 3rd, 2022

There is no freedom of speech anymore. Say anything politically incorrect and your account gets banned and you get cancelled. Sadly this is the world we live in. Can't wait for these big tech companies to lose power. Can't wait for YouTube to die.

Date of experience: October 3, 2022

Thumbnail of user coreenc
New Jersey
1 review
4 helpful votes
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February 13th, 2016

Alloy has lied to me several times, without regard for the fact that someone there used my credit card to make a purchased for someone across the country. I have spent thousands of dollars on their products… It is certainly not worth it looking back.…When they promised repeatedly to return my money. They never did. I had to dispute it with my bank for which they still have not done the right thing when they clearly stated they made the mistake. Now they have the nerve to send me a gift card forcing me to make purchases through them in they charged me. It is unacceptable I considered for giving the mistake and beginning to use their company again… I'm glad that I did not because their customer service screwed up again... and they still haven't returned my money. You trust them you're a fool like I was

Date of experience: February 13, 2016

Thumbnail of user md682
Florida
1 review
11 helpful votes
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August 27th, 2022

After 20 years or more of using YouTube, they locked me out of my YouTube and yt music account without any reason. I've had it with them. Someone needs to come up with another platform to use because between YouTube and their bs, I've had enough. Lock me out of my account for no reason but they allow all sorts of horrible, horrible things be posted that you can watch, things I never ever imagined I would see. YouTube you suck, maybe I will be the one to come up with a new site and put your sorry, pathetic company out of business!

Date of experience: August 27, 2022

Thumbnail of user parkt9
Bangladesh
1 review
0 helpful votes
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April 18th, 2019

At Park Tudor School, great pride is taken in upholding a tradition of academic excellence that began in 1902. Park Tudor School is an independent school in Indianapolis, Indiana for children of kindergarten age through grade 12. Park Tudor provides an individualized learning environment where children are encouraged to explore opportunities, exceed expectations and expand possibilities. Small class sizes, a safe and caring atmosphere, and numerous extracurricular activities ensure that each child at Park Tudor School receives a unique educational experience catered to his or her individual needs.

Date of experience: April 17, 2019

Thumbnail of user andreww154
Netherlands
3 reviews
0 helpful votes
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January 12th, 2017

The service has a large amount of content for all the age groups and interests. At times videos get banned for nothing but seems they are working on this constantly. As a spectator - I say its good. The other side as a content maker can be different..

Date of experience: January 12, 2017

Thumbnail of user danb1593
Canada
1 review
2 helpful votes
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February 25th, 2023

The ex ceo of YouTube was secretly fired because she misappropriated revenue to funnel her secret painkiller and gambling addiction. Stay tuned to YouTube as we will be posting a complete reveal of how she lied to an entire community, and committed several felonies in the process.

Service
Value
Quality

Date of experience: February 25, 2023

Thumbnail of user samanthaw57
California
4 reviews
1 helpful vote
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June 22nd, 2017

Gosh. I used to spend a lot of time watching good content created by other users. Now I get all these ads for like 3 minute video. It is so frustrating. I get that they want to make more money but come on... I just hate to see all these ads popping up!

Date of experience: June 21, 2017

Thumbnail of user marcusl187
Michigan
1 review
0 helpful votes
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May 16th, 2023

I know they have to pay the bills but recently youtube has become nothing but ads. They show an ad within an ad. Its so bad the ads are longer than the freaking content. I will just watch Netflix now forget it. Please don't fall asleep watching it, they will play a 2 hour commercial on your $#*!

Date of experience: May 16, 2023

Thumbnail of user jeremyv11
Virginia
7 reviews
16 helpful votes
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March 19th, 2018

Youtube was great in the beginning, and that's not to say it doesn't have great original content nowadays either, but all of the new material is recycled off the old material like some sort of perpetually disgusting garbage dump.

Date of experience: March 19, 2018

Thumbnail of user joyt14
Maryland
12 reviews
206 helpful votes
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August 19th, 2015

I left Youtube in the passed because I had bad experience with youtube, but now I am back to partners with them. I also hope that things will be different this time. I look forward to grow my business, as a person and do other opportunities

Date of experience: August 19, 2015

Thumbnail of user mariae769
Romania
4 reviews
1 helpful vote
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June 20th, 2021

I do not like what they did with my google home, this website is full of ads and wants me to pay to play music on it. The website itself is good on the computer but there's so much ads... Was much better few months ago.

Service
Value
Quality

Date of experience: June 20, 2021

Thumbnail of user keving1915
Ohio
1 review
4 helpful votes
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July 21st, 2023

I have been very right sided in my comments lately. But have never threatened or harrased anyone. But youtube decides im posting hate speech politics for my views. It is my right to say how I feel without being violent or a bully. Which I did. Stop stomping on my constitutional rights

Service
Value
Shipping
Returns
Quality

Date of experience: July 21, 2023

Thumbnail of user maheshs12
Nepal
27 reviews
188 helpful votes
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April 8th, 2018

YouTube is the name that everybody knows. So, I don't think I need to explain anything about it.

However, for creators, YT has become a $#*! job. The policies are killing the small, growing creators!

And the other thing about YT is, no matter how slow the internet is, YT is comparatively 10 times smooth as compared other websites in my region!

Service
Value
Quality

Date of experience: April 8, 2018

Thumbnail of user nicku227
Mississippi
1 review
0 helpful votes
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September 19th, 2021

YouTube is getting to sensitive creators can't post hunting or fishing videos anymore if the want to make money with it I understand if it was nudity or something but hunting really how do they thing food gets to the grocery store we can just pull it out our buts they need to quit being so sensitive

Date of experience: September 19, 2021

Thumbnail of user rebecal10
California
1 review
11 helpful votes
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March 22nd, 2020

The ads have become a big tremendous problem overall the entire website! They have made all the ads up to 1 minute and now I can not even watch a good video without getting interrupted. Such a shame that my once escape to the world has now been shattered towards this tragedy! I am now deleting it!

Date of experience: March 22, 2020

Thumbnail of user michaelj2640
Tennessee
1 review
0 helpful votes
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July 18th, 2022

YouTube used to be so much better, but I have almost completely stopped watching anything on it due to the ads. There are ads every 5 seconds and now, even as the video is playing. Ridiculous! YouTube should be ashamed on itself.

Quality

Date of experience: July 18, 2022

Thumbnail of user jacksonb189
Oregon
2 reviews
3 helpful votes
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December 28th, 2023

Immoral, money hungry, uncaring. That's what YouTube is. They don't care at all about their creators or viewers who pay their bills and it's impossible to even contact someone for help because apparently they're too good to function like a normal company.

SOMEONE NEEDS TO MAKE AN ALTERNATIVE. I'm so tired of this place. Currently using ad blockers to ensure I don't ever give YouTube another penny. But really I want a whole new platform altogether. This place is horrible. Avoid it like the plague if you can.

Tip for consumers:
Horrible people running this with no morals

Service
Value
Quality

Date of experience: December 28, 2023

Thumbnail of user ericc2206
South Africa
2 reviews
4 helpful votes
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October 19th, 2023

Youtube tried to mediate between myself and Gameloft in regards to identity theft. My conclusion was that they are the same kind of criminal empire. Enjoy your videos, because tomorrow you will be the next Thai hit. These $#*!s don't care about your privacy and safety, they will sell you off like a cheap dog bone because they don't give a $#*! about the people, they care about their themselves only. Youtube will kill you.

Service
Value
Shipping
Returns
Quality

Date of experience: October 19, 2023

Thumbnail of user niickt
Canada
2 reviews
9 helpful votes
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June 2nd, 2022

If youtube wasnt there, thousands of unemployed youth would just be gone into the hardest past of depression. I know the services and product or the site itself is not perfect, but google is constantly trying to improve it and make it the perfect video streaming platform anyone could ever imagine. I love youtube and hope for the best.

Products used:
services

Service
Value
Shipping
Returns
Quality

Date of experience: June 1, 2022

Thumbnail of user amrh26
Egypt
1 review
0 helpful votes
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October 4th, 2021

It is really a great experience. I was suffering a lot. I highly recommend that you start using this site. I am happy and I do not suffer from anything. Everything became easy and I advise everyone to try it

Tip for consumers:
I advise everyone who wants to rest from the trouble and get followers on YouTube to subscribe to this site

Products used:
Youtube subscription service

Service
Value
Shipping
Returns
Quality

Date of experience: October 3, 2021

Thumbnail of user jacquelineu19
Nigeria
3 reviews
0 helpful votes
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April 27th, 2021

This site provides all kinds of content from cooking and entertainment to finance and career information which can help you learn new skills, engage with others, get a new career or simply have a laugh and entertain yourself.

Service
Value
Quality

Date of experience: April 26, 2021

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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