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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user imanm
California
23 reviews
79 helpful votes
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March 17th, 2012

The new update with Youtube defeats the purpose of gaining "friends" There were "Subscribers" and "Friends." With the new way it basically deletes the "friends" making them hidden to viewers and friends can be like the "like" in Facebook. I never had any problems with Youtube just I wish they were more thoughtful with this one thing with their new update.

Date of experience: March 17, 2012

Thumbnail of user oho
Canada
1 review
6 helpful votes
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December 30th, 2019

Stressful being a YouTuber. The kid-friendly stuff is bull crap. Don't even get me started about the copyright claims. I use 5 seconds of a song then i get one. The only times they email me is when they copyright claim me. I wish Susan never became CEO. Also all my favourite youtubers are losing money because kid-friendly things. YT is meant for people 13+, and they have yt kids for a reason.

Date of experience: December 30, 2019

Thumbnail of user nikkip8
Wisconsin
1 review
3 helpful votes
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April 11th, 2015

I ordered two different dresses, and got the same dress but two different colors. When I returned it, I did not get all of my money back. So I called and wanted to talk to an associate. She was rude, and was stupid. She did not understand what I was trying to say, and kept making it seem like I was the one that was stupid, and it was all my fault. I have never had worse service.

Date of experience: April 11, 2015

Thumbnail of user rickym7
New Jersey
3 reviews
9 helpful votes
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August 13th, 2012

Youtube is a great video sharing site, with social network integration and a great interface. But what really defines sites like this is their userbase, and that is where YouTube flops. The commenters on YouTube take advantage of their anonymity to hurt others and create pointless arguments. And not just that, but the YouTube support team takes very little action to actually stop it. It has an amazing potential for improvement, but the userbase needs to be improved first.

Date of experience: August 13, 2012

Thumbnail of user ludl
GB
4 reviews
3 helpful votes
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January 20th, 2021

My experience with youtube was excellent and it was the best experience of my life! They helped me out with all of my needs and were very helpful. The site was easily reachable and a very well made site. I thoroughly enjoyed my time with them and you will too!

Date of experience: January 18, 2021

Thumbnail of user caseym3
RU
4 reviews
13 helpful votes
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June 2nd, 2011

Youtube started to become my new google search engine. Whenever I want to find something in the net, i first search it in youtube. However, i seriously hate the ads that they have added to youtube. It is pretty annoying.

Date of experience: June 2, 2011

Thumbnail of user melanied244
Georgia
2 reviews
5 helpful votes
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June 7th, 2021

YouTube has apparently decided who is speaking truth and who isn't. They censor and remove those who are not saying what the government tells them to say. YouTube has decided it is the Ministry of Truth from 1984.

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Value
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Quality

Date of experience: June 7, 2021

Thumbnail of user samirorodriguez0009
Japan
1 review
0 helpful votes
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December 1st, 2022

It is my preferred platform to watch videos/music, the interface is very nice nowadays, the server is fast unlike other platforms, my personal experience with this platform has been very satisfactory.

Products used:
I have only enjoyed audiovisual content.

Service
Value
Quality

Date of experience: November 29, 2022

Thumbnail of user jeremyr47
Mississippi
15 reviews
82 helpful votes
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November 8th, 2017

YouTube use to be a good place to post videos, but ever since Google bought them, the site is no longer what it used to be. It is best to watch videos there and not create, as the Content ID system Google uses to check to see whether or not your videos have third party content (which can get them into possible legal trouble) is flawed, as anyone can actually make a false copyright claim and get away with it. Also, the site has slowly went from user videos to having VEVO channels of bands, and even charging money to watch an episode of a TV show or a movie. They even have YouTube Red, which charges money for ad-free browsing and access to original series. It is sad how this once great site has now become another way for Google to make a quick buck.

Tip for consumers:
- Don't like ads? Don't buy YouTube Red when you can download an adblock for no charge.

- You are better off going to YouTube to watch videos. Creating videos is not good due to a broken Content ID system.

Service
Quality

Date of experience: November 8, 2017

Thumbnail of user wayned178
California
1 review
2 helpful votes
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June 19th, 2020

Youtube is very biased politically. Many of my comments get deleted, and there are no foul language in my writing. There are no freedom of speech in Youtube, it's worse than the communist. Very disappointed.

Date of experience: June 19, 2020

Thumbnail of user kevink2370
Georgia
2 reviews
2 helpful votes
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March 1st, 2023

I am so sick and tired of turning on my TV and having to sign in once again. This is happening like every couple weeks and I have to go to my phone and sign in on my phone to sign in on my TV which I was on this morning. This is getting to be a real pain and I'm seriously considering canceling my YouTube account for $11.99 a month. I'll just watch the ads. Instead of having to put up with this continually signing in. Never had a problem before but obviously somebody else is running YouTube now and thinks it's cool to have customers continually having to sign in. Well you know you where you can stick it YouTube

Service
Value
Quality

Date of experience: March 1, 2023

Thumbnail of user trinal87
Illinois
1 review
0 helpful votes
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May 23rd, 2023

I like to take Yoga classes on YouTube, but lately, my classes have 2-3 ads that play several times int he middle of the class! They are not skippable either. You are in the middle of an intense workout - holding a yoga pose, only to be interrupted by a bunch of ads! It never used to be this way. What a negative eperience. I wish they would fix this. I have no problem with ads at the beginning or the end of a video, but why in the middle - several times! Ugh!

Quality

Date of experience: May 23, 2023

Thumbnail of user matthewt
North Carolina
13 reviews
88 helpful votes
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August 19th, 2010

Ok I have been an avid youtube user for quite a while now. I like youtube because if you want to watch a video on how to do somthing then search for it if it isn't there well make it for the world to see. I know that most people go to it just to see viral videos and some people go to learn how to do a particular thing like maybe glitch in Modern Warfare 2. Me myself I watch them to be entertained. Now that they have a safe search feature on the site then it is easier for parents to monitor what their children watch which might help in some of the accidents that have happened because of some of the videos. The only gripe I have is not being able to actually download videos without having to download an add-on into Firefox. You have a variety of videos to watch from funny to fitness. Sometimes you can even watch Tv shows be they are usually taken down within a couple of hours after upload. I recommend this site for entertainment.

Date of experience: August 19, 2010

Thumbnail of user cristinad77
Georgia
57 reviews
74 helpful votes
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July 22nd, 2021

I have multiple playlists of hundreds of songs in each that I would never even heard of or listen to if it wasn't for YouTube. I love how they have movies to buy or rent too. I would give YouTube 5 stars but some of those old movies to buy are $16.99 when the same ones are less than $4.99 at the corner drugstore. Also, you get a hard copy for that low price!

Service
Value
Quality

Date of experience: July 21, 2021

Thumbnail of user kevinm66
California
3 reviews
3 helpful votes
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July 5th, 2013

I like YouTube because I get a chance to see up and coming artists along with clips of some of my favorite movies or TV shows that I wouldn't get a chance to see. It's obviously a great site. What I don't like is the comment board. Lot of of people respond anamously or have fake accounts. Lot of them are very rude. I just wished there were more real accounts responding in the discussion forum.

Date of experience: July 5, 2013

Thumbnail of user tinaj55
North Carolina
1 review
7 helpful votes
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December 15th, 2016

Alloy used to be a great place to shop. They had extended sizes in jeans and they were SO reasonable. Not only did I buy extended length jeans from them I used to by tops and shoes as well. Alloy messed up my item that i had ordered and sent me something COMPLETELY different. When I called them they said that it was a mistake and that I had to pay for shipping to send it back as well as I would only get store credit. This made me highly upset. I decided to keep the leggings that were supposed to be PANTS and never order from them again. Even my niece who I referred alloy to said that she no longer orders from them. Sorry alloy. Whoever brought your company, should give it up. The old site, promotions, and customer service was SO MUCH BETTER.

Date of experience: December 15, 2016

Thumbnail of user roger.james.penticton
Canada
1 review
10 helpful votes
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September 25th, 2023

YouTube has intentionally increased the amount and length of Ads (with fewer and fewer opportunities to "skip ads") so that viewers, no matter their income, will subscribe to the channel in order to avoid the constant and incessant interruptions of the Ads in the middle of every video.
YouTube, you are greedy and disrespectful of the millions of people who "like" and endorse the videos you post
Well, your greed and ignorance has lost me.
BYE!

Date of experience: September 25, 2023

Thumbnail of user shafqatg
Pakistan
3 reviews
1 helpful vote
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September 29th, 2019

And easiest ways to earn money from online if you have a camera and microphone and video editing software on your computer then you can earn money from youtube.com very simple do you have any experience of any thing you can share with people and earn money.
Even if you don't have any computer your smartphone is your video editor and your smartphone is your camera and your smartphone is also your microphone then use it for video editing video for video shooting and publish on the YouTube channel thanks.
Www.youtube.com/shafqat Ghazi official

Date of experience: September 28, 2019

Thumbnail of user logusm
New Hampshire
1 review
2 helpful votes
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January 11th, 2021

As a avid YT user, i can confirm, its a good site. But the issue with 2 things, 1.Ad revenue good luck trying to make ANY kind of money on youtube, saying "$#*!" will make your channel immediately get demonitized. 2. ADS! You can now get 2 unskipable ads!

Service
Value
Quality

Date of experience: January 10, 2021

Thumbnail of user rawa
Bangladesh
1 review
0 helpful votes
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January 6th, 2021

Increase our channels "watch time" also…
Increase our channels "watch time" also.
To be honest, you website is really good and we all gain subs, likes and views from it.
But some times your website lags and the suns that we have done use to lost and we did not get any subs, like and views.
But some times your website also email this.

Just kindly make the a process in which we can also increase our channels "watch time" also.

Tip for consumers:
increase our channels "watch time" also…
increase our channels "watch time" also .
To be honest , you website is really good and we all gain subs , likes and views from it .
But some times your website lags and the suns that we have done use to lost and we did not get any subs,like and views .
But some times your website also email this.

Just kindly make the a process in which we can also increase our channels "watch time" also .

Products used:
increase our channels "watch time" also…
increase our channels "watch time" also .
To be honest , you website is really good and we all gain subs , likes and views from it .
But some times your website lags and the suns that we have done use to lost and we did not get any subs,like and views .
But some times your website also email this.

Just kindly make the a process in which we can also increase our channels "watch time" also .

Service
Value
Shipping
Returns
Quality

Date of experience: January 5, 2021

Thumbnail of user anns518
Kansas
1 review
2 helpful votes
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December 24th, 2019

I deleted most of the crap videos YouTube slammed me with. So now they've blasted me with 40 or so videos I don't want and have taken away the option to delete. I also declined to subscribe. This company is mean, hateful and revengeful. What $#*!s.

Date of experience: December 24, 2019

Thumbnail of user pvoege
Kansas
1 review
14 helpful votes
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October 12th, 2023

So, they are forcing us to pay for a premium to remove Ads off of videos no thank you. I will continue to keep using my adblocker until they stop me from watching videos, if that day comes I will go elsewhere to watch videos. I am not having Google rob me of my money just because they are greedy bastards, and desperate for money. Inflation is out of control, and we the people need to start standing up to these WORTHLESS money grubbing bastards.

Service
Value
Shipping
Returns
Quality

Date of experience: October 12, 2023

Thumbnail of user jamest1552
Georgia
1 review
2 helpful votes
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January 24th, 2021

The team at Xpress Loans 911 was amazing and I couldn't have asked for more! They helped me every step of the way to make the loan process very easy and worked with me to get me the loan amount I needed. The team is very knowledgeable and will even help you look over your investment deal to make sure your getting into a great deal. If this is your first time working with a real estate lender or if you have others you work with, Xpress Loans 911 would be the choice! Thank you for all the help Xpress Loans 911!

Tip for consumers:
Plz use this site because this is very helpful for the new and old customers. This is the best in the world.

Products used:
almost every product.

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2021

Thumbnail of user veronicag335
Texas
5 reviews
0 helpful votes
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February 1st, 2022

I've been a content creator for over 6 years. I've been through a couple of ad-pocalypses, including the COPPA saga. Despite all the changes made on the platform, I have still made strides as a YouTuber. While there are still changes that need to be made, I still give YouTube a chance to made said changes. For example, there are small YouTube channels that make the best content on the platform. So, why not change the YouTube Partner Program threshold from 1,000 subs to something like 750+ subs? Just a thought.

Tip for consumers:
My advice to up-and-coming YouTubers and first-time video creators: Find your niche, and keep making videos, so that you can make an impression on the platform. Whatever gets the most views on your channel, go in that direction.

Products used:
Watching videos, rating videos, and uploading videos. Also, YouTube Studio (since I'm a YouTuber myself).

Service
Value
Quality

Date of experience: January 31, 2022

Thumbnail of user susand215
Massachusetts
1 review
1 helpful vote
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November 6th, 2017

I will never order from Alloy again. In this day and age you should never have to pay $14 to ship, wait 10 days to get your order, and then pay anther $14 to return the merchandise because they are too long. Not to mention they won't even send you a return label! You have to go to the Post Office or UPS store and have them provide one for you! Ridiculous!

Date of experience: November 6, 2017

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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