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YouTube

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Overview

YouTube has a rating of 2.1 stars from 1,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YouTube most frequently mention customer service, many ads, and free speech problems. YouTube ranks 301st among Videos sites.

  • Service
    306
  • Value
    287
  • Shipping
    186
  • Returns
    188
  • Quality
    286
Positive reviews (last 12 months): 13%
Positive
6
Neutral
0
Negative
40
View ratings trends
190
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How would you rate YouTube?
Top Positive Review

“Endless Entertainment with YouTube”

SOUMYA RANJAN B.
4/23/24

YouTube has become my go-to destination for entertainment, education, and inspiration. The platform's vast library of videos covers every imaginable topic, from music and gaming to cooking and DIY projects. I appreciate the diversity of content creators on YouTube, each offering their unique perspective and expertise. Whether I'm looking for a quick laugh, learning a new skill, or discovering new music, YouTube never fails to deliver. The user-friendly interface, personalized recommendations, and seamless streaming experience make it easy to lose myself in hours of endless entertainment. With YouTube, there's always something new to discover, and I'm grateful for the endless source of inspiration it provides.

Date of experience: 4/22/24
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Top Critical Review

“Full of animal abuse, YouTuber impersonators and scammers!”

Izzy S.
9/22/24

YouTube is a nauseating platform! Does anybody remember a video from 2011 of a girl in a red hoody tossing puppies in a river? Yah YouTube still has her video up on the platform! YouTube also allows dog meat videos on there too 🤢🤮 Along with people doing yoga butt naked and blurred porn even though they have a no nudity policy! I'm switching to Rumble! Rumble isn't full of disgusting and vulgar videos or users stealing YouTubers videos and channel names! People and parents do yourself and your children a favor and switch to Rumble because YouTube is not taking down this crap!

Date of experience: 9/22/24
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Reviews (1,208)

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Reviews that mention popular keywords

customer service (56) content creators (22) music videos (27)
Thumbnail of user minjaehyunb
Maryland
1 review
19 helpful votes
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February 28th, 2020

YouTube deleted 98 Million views from the 'ON' MV. This is just RIDICULOUS. Why delete our views and call us 'bots' when ARMY consists of billions of people who are supporting BTS. We even followed your streaming guidelines, yet you still do this? Us ARMY, BTS, and BigHit don't deserve this at all, so man up, stop deleting our views, and also, check twitter sometime. You got a alot of feedback. (Pictures show original amount of views on release date, and the view decrease after youtube deleted them a day later)

Date of experience: February 28, 2020

Thumbnail of user emilys509
Arizona
1 review
0 helpful votes
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March 1st, 2020

First of all youtube keeps deleting millions of views off peoples videos not acknowledging the fact that people and BTS ESPECIALLY worked extremely hard for those views and likes BUT NOW YOU DELETE LIKES ASWELL? Pathetic af. If you want good ratings on your app leave the views and likes alone, maybe we'll be satisfied.

Date of experience: March 1, 2020

Thumbnail of user loris112
California
7 reviews
30 helpful votes
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November 7th, 2020

YouTube might have been good at some point. It's devolved into a place to watch ads, and not much else. Users get kicked to the curb for NO REASON, then it's a hassle setting up a new account. They do NOTHING about the racist Trump supporters who love to bully others. Hmmm... I wonder if YouTube supports Trump, like FacistBook does? New sheriff in town, so they'd best rethink how they conduct themselves. NEVER PAY THESE PEOPLE! Watch free content if you can stomach the incessant ads but stay away from YouTube premium!

Date of experience: November 7, 2020

Thumbnail of user chackl
Finland
1 review
0 helpful votes
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October 6th, 2017

The site allows users to upload, view, rate, share, and comment on videos, and it makes use of WebM, H. 264/MPEG-4 AVC, and Adobe Flash Video technology to display a wide variety of user-generated and corporate media video. Available content includes video clips, TV clips, music videos, movie trailers, and other content such as video blogging, short original videos, and educational videos.
Specially educational videos are very useful for students.

Date of experience: October 4, 2017

Thumbnail of user nandap2
India
1 review
0 helpful votes
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August 23rd, 2021

Amazing platform to grow your YouTube channel they provide free Subscribers, Likes and Views also and paid subscribers, Likes and Views they have various planes we can blindly trust SubPals.com and invest money to grow our YouTube channel. I'm extremely Happy with the service provided by SubPals.com I recommend every one to use SubPals.com to grow there YouTube channel.

Service
Value
Returns
Quality

Date of experience: August 23, 2021

Thumbnail of user zellyw
Virginia
5 reviews
24 helpful votes
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April 20th, 2012

Shipping isn't great, quality of clothing isn't great and their clothing sizes run much smaller than regular sizing. I'm a small and always have been but I read reviews on this dress where everyone said it ran small so I ordered a M to be safe thinking I could hem it if I needed to. When I got it, I couldn't believe how TIGHT it was and how short it was compared to the length on the model. It's a Medium and fits like an XS. I was really disappointed with that AND the quality of the dress.

Date of experience: April 20, 2012

Thumbnail of user cindyh138
Colorado
2 reviews
0 helpful votes
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December 7th, 2017

I placed an order Wednesday afternoon and paid for 2 day express shipping, won't receive until the next tuesday! Called Alloy and the rep was rude and not helpful! I will never shop with them again!

Date of experience: December 7, 2017

Thumbnail of user bent625
India
2 reviews
0 helpful votes
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May 5th, 2022

Please subscribe to my channel. My Channel name is Tech Art Gaming 2. This the. Channel link
https://youtube.com/channel/UC4-rPA1Gd4yMLcLfQ8SVfbg
Bro please bro anybody help me by subscribing to this channel

Tip for consumers:
Please subscribe to my channel my channel name Tech Art Gaming 2 i need help please try to subscribe to my channel and my youtube channel link is
https://youtube.com/channel/UC4-rPA1Gd4yMLcLfQ8SVfbg

Products used:
Shoes

Service
Value
Shipping
Returns
Quality

Date of experience: May 5, 2022

Thumbnail of user aaronf26
India
3 reviews
21 helpful votes
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March 1st, 2017

No wonder YT become the second biggest search engine site in the world. You can spend your time on YT for hours and hours. Big entertainment. Keep it up, guys :)

Date of experience: March 1, 2017

Thumbnail of user samys31
Luxembourg
2 reviews
7 helpful votes
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September 27th, 2023

This is the 2'nd time i see this, youtube canceling videos because it disturbs the politicians or people of influnence.
They Try to BAN Russel Brand and also now Recorded from Romania who exposes dirty affairs of the state or Priests.

Of course Youtube is chosing POWER not truth!

SHame on you Youtube!

You have no dignity!

Service
Value
Shipping
Returns
Quality

Date of experience: September 27, 2023

Thumbnail of user harlowc
California
19 reviews
13 helpful votes
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May 27th, 2020
• Updated review

Mr. Sundar is the CEO of Google. Flood his office with complaints about the monkey business being conducted at Google as it relates to mixing lists of Black videos with primates. The problem continues to exist as of 5/25/2020. His contact information is as follows:

Email: (The moniker above)@google.com
Website: https://www.google.com
Social Media: Google
Postal Address: 1600 Amphitheatre Parkway, Mountain View, CA *******

Postscript: Five thousand people viewed my original review (which appears below this one) concerning this subject. For some reason, when I updated the information, the views disappeared. Nevertheless, there must be some merit to my complaint about YouTube because over nine thousand individuals have seen the updated version of it. The reality is that the laws and policies in societies can be changed, but the ways that humans think and feel about each other can be as fixed as cement. Update: Along with YouTube, Peacock T.V.com ( an online site connected to NBC) has decided to present racist material. The photo could not be rotated, but Lester Holt ( who works for NBC) is photographed next to Curious George, the animated monkey.

Date of experience: May 27, 2020

"YouTube's Computerized Racism"
June 21st, 2019
• Previous review

4/4/19
Whenever you scroll through its content, you may discover that YouTube has developed some kind of algorithmic way of mixing websites that contain information concerning gorillas and monkeys with sites regarding Black people. I have reported this problem to the company, but nothing has been done about it. Welcome to "the new normal" type of racism.

Date of experience: June 21, 2019

Thumbnail of user camerona14
Minnesota
2 reviews
0 helpful votes
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December 4th, 2017

I have a YouTube channel and I love it. https://m.youtube.com/channel/UCOzRr6mHM-3C4scj5TUO9Ww Many people don't look at it but it is fun to make stuff! I'm hoping that I can get connected to people that can help!

Date of experience: December 4, 2017

Thumbnail of user albandam
Poland
1 review
3 helpful votes
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July 19th, 2021

Really $#*! this youtube. It is already $#*!ing my brain by lots of ads without having skip option.
I hope somebody will create real alternative of youtube.
$#*! you and money that you earn Google.

Date of experience: July 19, 2021

Thumbnail of user jamesg4783
Arkansas
1 review
1 helpful vote
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September 15th, 2023

I was viewing YouTube's website, and the site asked me to start a free trial to continue viewing. I signed up for a free 7 day trial to continue viewing but, the functionally of streaming was so bad I couldn't view the stream. I immediately canceled the free trial within 30 mins to an hour of signing up. The following day I noticed YouTube charged my account $68. I immediately contacted their customer service via email, and they told me they refunded my account. 90 days later YouTube has still not refunded my account. This is what you call STEALING MONEY! BEWARE of providing your account details to you because YouTube steals money.

Products used:
None!

Service
Value
Shipping
Returns
Quality

Date of experience: September 15, 2023

Thumbnail of user jaidand
New Jersey
1 review
0 helpful votes
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July 13th, 2020

When I search up something on YouTube it never gives me videos just what other people searched and even if I click on them It never shows me the videos of what I want. This makes me mad because I can't see Videos on how to do stuff.

Date of experience: July 13, 2020

Thumbnail of user laneys
Sweden
6 reviews
54 helpful votes
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August 12th, 2019

In the beginning of the year 2006, I was exposed to funny, inspiring, and cute YouTube videos. Nowadays, I am exposed to annoying advertisements, irrelevant recommendations, an annoying autoplay setting that is switched on by default, YouTube channels that get deleted because they "violated" YouTube's policies, and other things that have made YouTube become degenerated. Once upon a time, YouTube used to be a website that was great for new content creators. YouTube now harassingly deletes channels if those channels are not giving YouTube enough money YouTube because YouTube is controlled by greedy psychopaths in the Google business. YouTube is abusing people for no justifiable reason.

Date of experience: August 12, 2019

Thumbnail of user kassemj
Massachusetts
3 reviews
25 helpful votes
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November 5th, 2019

We don't need no Demonetization
We don't need no thought control
No more awful algorithm
Google leave YouTube alone
Hey! Google! Leave YouTube alone!
All in all, you're just screwing over us all
All in all, you're just screwing over us all

(Children's chorus)
We don't need no Demonetization
We don't need no thought control
No more awful algorithm
Google leave YouTube alone
Hey! Google! Leave YouTube alone!
All in all, you're just screwing over us all
All in all, you're just screwing over us all

Date of experience: November 5, 2019

Thumbnail of user jacobr502
Washington
3 reviews
0 helpful votes
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September 7th, 2023

While IT IS GREAT for doing basic things such as searching for and watching videos, I can't seem to find my saved playlists anywhere--not to be confused with created playlists--which leaves me feeling very disgruntled and infuriated!

Service
Quality

Date of experience: September 7, 2023

Thumbnail of user beverlym30
Virginia
1 review
4 helpful votes
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October 13th, 2015

I ordered shoes back in August and was told they were back ordered. Here is October and I haven't heard anything about the shoes and I couldn't go check my order status because have of the links on their site don't work. After making a twitter complaint I was emailed saying the shoes had been discontinued... WHEN WERE THEY GOING TO TELL ME? At the email they said, "I hope you will shop with us again!". NO. NEVER AGAIN.

Date of experience: October 13, 2015

Thumbnail of user christianr87
Kansas
1 review
0 helpful votes
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March 11th, 2019

Hi Christian here, I've been drinking your product for years. It was great while I could afford it but now I'm in college and money is tight as is my time. I've been making content for three years but it's not much at the moment. When I first got your product it was because of Justin {kosdff} I've been watching him since 400k and he's the main reason I started my channel. Online I am known as FUBAR which like kosdff is an acronym. F**ked up beyond all recognition. The only thing I can say isn't great about the G fuel product is it's chalky texture and after taste other than that it was great during my gaming sessions and kept me on top of my game.

I hope to someday be a partner!

In positive energy
-Christian Rettig (imFUBAR)

Tip for consumers:
Use code KOSDFF for 10% at checkout!

Products used:
Black shaker cup with blood orange.

Service
Value
Shipping
Quality

Date of experience: March 10, 2019

Thumbnail of user tyroneh13
Bangladesh
3 reviews
3 helpful votes
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October 16th, 2014

I have my very own channel on there and i too can just get lost into the vast selection of videos. Even though there are many "trolls" on the site, it is very fun to argue with them.

Tip for consumers:
I LOVE YOUTUBE!

Service
Value
Shipping
Returns
Quality

Date of experience: October 16, 2014

Thumbnail of user catalinp1
GB
10 reviews
7 helpful votes
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November 2nd, 2018

Youtube start to bombard viewers with lots of ads, I mean 3-5 seconds is fine but if you start to force me watching 20 sec without a skip option is to much... just saying.

Date of experience: October 31, 2018

Thumbnail of user brennw
Texas
1 review
0 helpful votes
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December 4th, 2022

YouTube is great if you enjoy constant ads.
Who else puts ads right in the middle of a song? Kind of hard to enjoy when you know it will be interrupted by an ad!

Date of experience: December 4, 2022

Thumbnail of user basilf12
Ohio
1 review
2 helpful votes
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April 4th, 2021

The content, for the most part, is enjoyable (depending on what you personally find appealing). What's not is being asked who's watching every time I launch the TV app (even though I'm the only one in this house who has). What's more, I'm often prompted to confirm I'm still watching after an hour or so. If I'm still streaming content, chances are pretty good I'm watching. I don't want or need to be asked a question that has an obvious answer. Common sense, obviously, eludes the decision-makers in this company. Sadly, YouTube is laughably annoying in many respects. Aside from the frequent pulls on my shirttails by the digital children who crave attention (see above), they further resort to infantile ways of aggravating the viewer via fluctuating volume. The difference in volume from clip to clip isn't merely somewhat noticeable, it's jarring. You'd think a tech company like Google would utilize compression to keep levels somewhat uniform. But that would require forethought; another elusive trait they hope to get their little PB&J- stained fingers on someday.

Date of experience: April 4, 2021

Thumbnail of user angelm90
Ohio
1 review
4 helpful votes
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April 10th, 2017

My gosh I'm so disappointed. My all time favorite store since I am a 6ft tall female. Now nothing is ever in stock and orders are greatly delayed. Please let this be a phase.

Date of experience: April 10, 2017

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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