• YumeTwins

YumeTwins

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Overview

YumeTwins has a rating of 4.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YumeTwins most frequently mention cute items, subscription box, and customer service. YumeTwins ranks 12th among Subscription Shopping sites.

  • Service
    82
  • Value
    88
  • Shipping
    85
  • Returns
    39
  • Quality
    84

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.7%
Positive
6
Neutral
0
Negative
1
140
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How would you rate YumeTwins?
Top Positive Review

“Love it!”

さま B.
6/19/24

Ordered many boxes and I'm never disappointed: Love the cute and kawaii goods everytime, not that expensive although the shipping can be a bit expensive but pretty fast for my experience: very good experience I recommend!

Top Critical Review

“Not worth it”

Marina B.
8/7/24

I signed up because I wanted a Ghibli extra they advertised. The box showed up, and it didn't contain any of the extras. It took a complaint and a "courtesy" from their customer service to get what I had already paid for. Most of the boxes went straight into the trash, with some items being able to be donated at least, most of it was simply cheap, unusable trinkets. When I thought I was finally done, they charged my card without authorization and then could only give me an equivalent store credit. WAT? Terrible customer service, fine little knick knacks. Save yourself the trouble and go to the dollar store.

Reviews (324)

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subscription box (24)
Thumbnail of user katharynat
1 review
2 helpful votes
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May 29th, 2020

I was charged for three boxes. I tried to cancel before being charged for the third box, but they make it nearly impossible to figure out how to cancel. Plus, 35 dollars just for it to be shipped as Sea Mail and have to pay ten dollars extra if you want air mail is a bit much. If I had ever received my packages rather than seeing "Refused" under the shipping area where it once said it was shipped then I might have a better story to tell. I have requested for a dispute today on the first box I made a purchase on and will provide more information when they hopefully contact me back.

Thumbnail of user agdg
1 review
0 helpful votes
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November 4th, 2022

The service is horrendous. This is pure scam. I never got a single box nor was I refunded for my money. They just stated that it should arrive and that they sent the boxes. Then that they would communicate with Tokyo mail... They close the tickets. It has one star because I cannot just give 0. Don't waste your money on this company. O wish I was advised before I placed the yearly order and paid in full for the subscription. Just wanted to make my daughter happy.

Tip for consumers:
Its a scam, the boxes will not arrive. They will not return your money. They only make excuses.

Products used:
It was for Anime or Japanese related goods

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Value
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Quality
Thumbnail of user jacquelineb223
1 review
0 helpful votes
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March 9th, 2020

I have been going back and forth about which place to order kawaii or fandom boxing i previously had loot crate but this one been so much better. It on time it doesn't recycle products and it themes make sense. It also sticks to the core of the business. It kawaii products straight from japan. So no random stuff here. It a great subscription service.

Thumbnail of user laetitiaad
1 review
0 helpful votes
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October 13th, 2020

I ordered a box for the first time ever and. I'm in love with all the kawaii stuff! More will come for sure
The shipping was fast too!
+ Another great thing is that I had to contact support because I forgot to add the code for an extra item and they were really friendly and helpful!

Thumbnail of user bronteb2
1 review
0 helpful votes
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February 13th, 2020

I am only new to YumeTwins subscription, and recently just got my February box. It is one of the best, cutest purchases I've made and I am in love with all of the items that I received! They are handy, kawaii and just all-round great!
Will definitely be buying again

Thumbnail of user rend10
1 review
0 helpful votes
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September 9th, 2020

I bought myself a 12 month subscription for my birthday as a treat and It has been the best gift ever! Every month I have something to look forward to! Each box is filled with fun cute and even useful items! I have a whole bunch of charming adorable items now that I thoroughly enjoy! The boxes come on time every month, and I'm always pleased!

Thumbnail of user tarak148
1 review
0 helpful votes
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April 28th, 2021

We received our first box on time. My daughter and I were so excited to see everything inside and share... there were plenty of goodies for each of us! This is a fun way to share a love of cute things!

Products used:
Everything in the box.

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Thumbnail of user kirstenh35
1 review
0 helpful votes
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November 13th, 2019

Everything! They have great high quality products that are super cute. Their monthly boxes have cute themes and all the items fit in that theme. They also offer insurance and tracking on their boxes plus additional bonus for being a member.

Thumbnail of user laurenw439
1 review
0 helpful votes
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January 17th, 2021

Any mystery box- type thing will vary is quality with each package but I find myself pleasantly surprised with new things each month that I love or I can happily pass on to friends and family. The pricing keeps me from sticking to a consistent schedule of purchasing but I find myself coming back again and again.

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Value
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Quality
Thumbnail of user kittys29
1 review
0 helpful votes
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December 24th, 2019

I have gotten 3 months of boxes. Occasionally you get the wrong items or missing items and contacting them about it usually just results in a sorry'. However, it doesn't happen often and the boxes are reasonably priced and items are high quality.

Thumbnail of user jiselles2
1 review
0 helpful votes
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January 16th, 2024

I loved the coin purse super cute! And plus it was My Melody which I love! I also fell in love with the Hello Kitty 50th Anniversary! I also fell in love with the Rilakkuma pouch bag and the squishy felt weird but yet is was very satisfying! I also really liked the calender it was adorable! So was the little dog they added!

Tip for consumers:
Esta muy bonito todo !!!

Products used:
Taza bolsa calendario

Value
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Quality
Thumbnail of user emmah293
1 review
0 helpful votes
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March 15th, 2020

If you like cute things, you need this box in your life! Every box has brought me so much happiness/joy! I literally cry at the cuteness! My room is now decorated with more cute items thanks to this box & I need to renew my subscription ASAP to get more!

Thumbnail of user bobv115
1 review
0 helpful votes
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November 9th, 2019

Very nice box with great quality items. Took around three weeks to arrive in the Netherlands and I didn't have to pay customs, which pleasantly surprised me! My first box was the Kirby box and the items are very very cute. 10/10 would order again.

Thumbnail of user sharonr954
1 review
0 helpful votes
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October 19th, 2020

A cute present to yourself for when you are missing all things kawaii and all things Japan. The box uses official items, and this explains the cost. Am definitely glad I purchased a subscription to tide me over until I can get back to Japan.

Thumbnail of user janam96
1 review
0 helpful votes
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May 12th, 2021

Plenty of kawaii goodies! I love that each box contains a specific theme e.g. Ghibli, Demon Slayer, or other anime/films that has something for everyone. The items have practical value as well! Overall a great experience.

Products used:
Mugs, lunch bag/lunch cloth wrap, tupperware.

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Value
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Thumbnail of user allyseb
2 reviews
0 helpful votes
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January 13th, 2020

My kids and I know there's something fun when we see that teal and purple box on our doorstep!
We always have a pecking order, I get pens, stationary and usually keychains, then my two little girls can fight over plushies, bags and gadgets. It's a great balance! We always find uses for things.
Only hurdle is sometimes the theme isn't quite up our alley. Sorry, Kirby. Items are still cute though!

Thumbnail of user jessicag1219
1 review
0 helpful votes
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April 24th, 2021

We started getting these boxes about 4yrs ago (on/off). I love that they now give you a sneak peak of what the upcoming months theme is so you can skip it if your not interested. Which usually isn't the case w/us. These boxes never let us down. They always come with a super cute plushie, along w/other rare collectibles. We are big anime fans & often there is some sort of anime item involved. It's like a Japanese Christmas box every month. We love it, super fun! We also get the Tokyo Treat boxes so it really is like Christmas when our boxes come!
Also- shipping is pretty quick seeing as though it's coming from another country & you can track your shipping from your account online so you can feel safe expecting your package.

Tip for consumers:
If you chose more than one subscription box (ie:Yume Twins, Tokyo treat, NoMake NoLife etc...) you can bundle them in the “Japan Haul” which will save you money on shipping.

Products used:
Plushies, figurines, collectibles, chopsticks, candy, makeup

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliap130
1 review
1 helpful vote
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September 13th, 2019

I've used similar Japanese "goodies" box subscriptions, but it's gotten to the point where others only have 3-4 items similar type items each month (how many coin purses does one girl need?) and I grew unhappy with that. Yume Twins seems to offer more of a variety imo and I like that.

Thumbnail of user catherinew157
1 review
1 helpful vote
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September 13th, 2019

They have prompt delivery and if there is a reason for delay, they let me know. No problems on the money side of things. All products are cute, functional, and cater to a niche market. I wish I had ordered YumeTwins sooner!

Thumbnail of user joeyc75
1 review
0 helpful votes
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March 2nd, 2020

With YumeTwins I'm surprised every box seeing that not only am I supplied with not only the cutest Sanrio merchandise but with a Variety of cute brands that serve use! Small plates, mini trash bins, spoons, disposable straws, water bottles, bag, air fresheners, and so much more! This box is phenomenal!

Thumbnail of user kimt1002
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

I loved all the Kiki's delivery service goods and they were straight from Japan because you can't get them another way. I like the Spirited Away file and it was fun reading all the background info in the book. The bento box and triangle pouch are so cute and I can't wait to use them. I live tune twins boxes!

Products used:
Yumetwins august box

Service
Value
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Quality
Thumbnail of user valr35
1 review
1 helpful vote
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September 13th, 2019

I really love the kawaii goods of YumeTwins. Not only they are cute, but pretty useful too. I got a Sailor Moon themed coin purse, which I have been using. The recent box came with travel tags. So if you are a big anime fan, like cute things, and/or looking for a loot box that gives useful trinkets, get this box.

Thumbnail of user laras64
1 review
1 helpful vote
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October 7th, 2019

My experience with Yumetwins has been very positive. They items are super cute and high quality, and the box arrived pretty quickly. I'd recommend getting the box tracking upgrade to avoid any complications.

Thumbnail of user yzc
1 review
0 helpful votes
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July 31st, 2021

YumeTwins box is legit awesome! This was my first purchase and I received the box within few days time. Such a surprise in the morning and I got what I wished for! Cutest ever Gengar~ Thanks! Everything is cute from the box and arrived in good condition. I guess I'll be getting more boxes, a drop of happiness each month sounds awesome~ xD

Tip for consumers:
Just get one and experience it yourself

Products used:
Tissue holder, key chain, hand cream, most in the box are usable

Service
Value
Shipping
Quality
Thumbnail of user rowanm18
1 review
2 helpful votes
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July 26th, 2020

I paid for a 3 month subscription. I was then charged extra shipping without warning, which they claimed was due to the pandemic. There was no opportunity to refuse this. Their site has since been updated to say they'll charge extra, so at least you can see this. I received the 3rd box, but not the first two and all they say to do is wait. They have no tracking details to share, no updates and refuse a refund. This was something to cheer up my child while stuck at home so this has been a massive let down and a headache. Not to mention that I've had no issues with any other mail whatsoever.

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From the business

Company Representative

Thumbnail of user yumet1
Yume T.
YumeTwins
Typically does not respond to reviews
YumeTwins is here to give you an authentic Japanese culture experience and provide you with the best experience possible through everything kawaii. We venture out to find high quality plushies, cute kawaii stationery, squishies and other surprises and deliver them in a super kawaii box! Best of all, shipping is free worldwide!

Each YumeTwins box is completely unique, ensuring each and every month’s box will be as exciting as the last! Thank you for being a part of the family and we hope you enjoy your kawaii journey with us.

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