YumeTwins

I've been receiving Yume Twins boxes for the last few months and all of them have included something I enjoyed, but this month's box is spectacular! Love the Kuromi plush bag <3 The box is always neatly packed and arrives in perfect condition.

I am always awaiting my box each month, if there are any delays I will always wait patiently for it to arrive. I usually have my box at the start of each month but now I receive it pretty much near the end of the month but I don't mind

I got a Sailor Mercury's Q-Posket that I can't wait to display once I make room for it. I gave my mom the perfume that came in the box because she liked the smell more than I did, and she uses it almost every day. Fun box

I love getting new stuff that I can't buy in any store. I love getting new surprises and I always do. It makes me happy in all sort of ways. I love Tokyo and it's my dream to go there. Those plushies are so cute and i have them near my bed.

This is a box I originally subscribed to near the start of it launching. I had to stop for a little bit, but have recently started the subscription again. It's my one little treat for myself every month and it always cheers me up. Everything is always super cute and useful. I love the stationary, plushies and handy kitchen and lifestyle things. My flat is cuter and feels more home-like because of it.

Customer services are always extremely helpful and kind!

I love love love this box! The shipping was so fast too! I love that you get your money's worth in the items you receive. You always get some sneakpeaks into what will be in the box so you can decide if you want to skip a box if you don't like the theme. Due to the fact there are always some items that come in different varieties there is also still a surprise element! If you enjoy cute Japanese stuff I can't recommend this enough!

When the Yumetwins box shows up from Japan, I'm always thrilled. It does take some time for it to show up, but the latest box was filled with Ghibli picnic supplies - all authentic and things i have wanted for a long time! Super glad I subscribed!

I have been getting a Yume Twin box for over 2 years now and they only get better. Every box has useful items, so that's a plus for me. Nothing is more amazing than the adorable items, plushies, and practical things the Yume Twin box offers.

Genuinely a good deal for the price - they send an array of nice and authentic items! Real Nintendo, Sanrio, etc. products. This last box I got a fun bath bomb, a Hello Kitty candy prize, a Kirby Keychain, a My Melody hat, and a special Halloween Cinnamoroll plush. Such a good variety of stuff I actually enjoy and will keep!

YumeTwins and JapanHaul have been working what is seemingly around to clock to provide comforting and cute items to their "family" across the globe during the pandemic and the more I get from them, the closer I feel as a customer. This kind of service is rare these days and should be applauded. Any of these boxes is sure to delight and for a die hard kawaii fan, this box hits the spot!

I ordered the Ghibli box for a friend. I didn't realise I was an automatic subscription renewal, I can't remember seeing that, but okay. I received an email stating it was renewed. Haven't received any reminder beforehand. I sent a message straightaway asking to cancel it (just a few hours after receiving this message) as I don't want another box at that time.
I was informed it was too late and there was nothing they could do about it. Okay it's maybe in their T&Cs but I find this very dodgy.
The box wasn't shipped or even prepared. I can't understand why they can't proceed a refund...
Now I'll get a box I don't want, that will be totally useless. I don't recommend and will never order again.

Pretty cute stuff! If you love cute stuff for your room, office, kitchen, wallet, bag, it's perfect cus they send a lot of different items. They are a little small but for someone with not much space is perfect. The plushies are adorable and the keychains feel durable and good quality.

I went in with a friend to get the studio ghibli box and it was totally worth it! Super cute lunch box, cup, drawstring, and Tupperware with cute designs of jiji and totoro. The shipping did take a bit longer than expected but that's a reflection of the shipping company and not of the product itself. Great product! I do love the multiple other designs but I'm still really satisfied with what I got. Also loved the extra gift they threw in, we got the deck of cards. Would buy again!

I love the subscription boxes! They're amazing and an absolute delight when they arrive one of the highlights of my month. The Studio Ghibli picnic theme and the Halloween themes have been my favourites so far

I love the stuff I get every month I just wish there were more plushies. There could also be ways to go down a subscription plan, if you buy the 1 year once if you want to renew without cancellation you have to get the 1 year again. But It's all so cute!

I subscribed to YumeTwins for about 2 years, I loved it. I have tons of items from them that I use every day. Unfortunately, I've had to cancel. I received two boxes missing items and when I requested that my subscription be cancelled, they refused. I was out $35 and couldn't buy groceries for the week. When I tried to dispute on PayPal, they gave me a provisional credit and then took it back - so I am again out $35. I was not informed I started a subscription and on the website it is intentionally misleading when purchasing a single box. Overall, I think the items are beautiful and they are a fine subscription box, but I just can't personally do it anymore with the experience I've had

I was charged for two 1 year subscriptions in July in the amount of $790.98
I disputed one of them as it was a duplicate charge and I received 2 boxes in August. The dispute resolved in your favor, somehow HOWEVER I have not received *any* boxes since. So, nothing in September or October.
And, mind you, nothing was refunded.

So, I emailed your support recently and they said because I had disputed 1 of the 2 year subscriptions, I will not be refunded AND I will not be receiving the goods/services I was charged $790.98 for.

I'd like to bring this situation to your attention!
Their support said it's a policy of theirs to not send boxes and not refund anything if anything is disputed regardless of how the dispute is resolved.
So, now they have $790.98 of my money and I've only received 2 boxes from back in August.

WTF

That's an insane amount of money to steal from someone.

T*******
T*******

My granddaughter loves to get her YumeTwins box in the mail every month. The items in the box are quality items and very cute. She looks forward to getting another box every month! Great gift for any child! I would highly recommend.

I just received my first box, the March Spring Cleaning box, and I am already in love with it! The items were very cute, and they were all official sanrio and san-x items! The price for the box is very good, and is worth it! I definitely reccomend getting the Yume Twins box if you are a fan of sanrio and san-x!

I received my first ever Yume Twins box and I was very impressed with the quality of the products, attention to detail, the theme was fun and the items received, were items I wanted and would use. Communication on shipping was clear and they kept you up to date on when you should expect your box. I am excited to see what kind of goodies I'll get next. Perfect for fans of Japanese culture! I started with the Sakura Rainbow themed box.

Definitely worth the value!
A lot of the items are cute and useful, including items like aprons, water bottles and reusable bags, as well as just cute and very high-quality plushies, I definitely recommend.

If you love cute things you will love this box. This box also comes with included tracking and insurance so you can make sure that you know where the box is and if lost it can be replaced. Everyone's experience is different and I found that I am enjoying YumeTwins.

You went from free shipping to charging $11USD for shipping in the middle of the subscription and are withholding the boxes and the money I paid for them until I pay you more money. That's terrible customer service and a con. You shouldn't be charging upfront if you don't plan on delivering the services you agreed to and you definitely can't change the terms after you've already taken the money.