• YumeTwins

YumeTwins

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Overview

YumeTwins has a rating of 4.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YumeTwins most frequently mention cute items, subscription box, and customer service. YumeTwins ranks 12th among Subscription Shopping sites.

  • Service
    82
  • Value
    88
  • Shipping
    85
  • Returns
    39
  • Quality
    84

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.7%
Positive
6
Neutral
0
Negative
1
140
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How would you rate YumeTwins?
Top Positive Review

“Love it!”

さま B.
6/19/24

Ordered many boxes and I'm never disappointed: Love the cute and kawaii goods everytime, not that expensive although the shipping can be a bit expensive but pretty fast for my experience: very good experience I recommend!

Top Critical Review

“Not worth it”

Marina B.
8/7/24

I signed up because I wanted a Ghibli extra they advertised. The box showed up, and it didn't contain any of the extras. It took a complaint and a "courtesy" from their customer service to get what I had already paid for. Most of the boxes went straight into the trash, with some items being able to be donated at least, most of it was simply cheap, unusable trinkets. When I thought I was finally done, they charged my card without authorization and then could only give me an equivalent store credit. WAT? Terrible customer service, fine little knick knacks. Save yourself the trouble and go to the dollar store.

Reviews (324)

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subscription box (24)
Thumbnail of user jenniferb1248
1 review
0 helpful votes
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February 19th, 2020

They have such cute products you can't find in stores! I would definitely purchase this box again and I love everything about this box! Everything goes with the theme too!

Thumbnail of user belac2
1 review
0 helpful votes
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December 6th, 2020

Amazing product,
Ever since purchasing their subscription box, I have had an increase of rare plushies.

Its like getting a small taste of japan at my doorstop.
They deliver very quickly.

Thumbnail of user ginap203
1 review
0 helpful votes
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January 14th, 2021

I got my first yumetwins box for a Christmas present. I just loved it because not only was the stuff really cute especially the pompompurin plushie and shiba inu chopstick rest, but it had a lot of personal meaning to me as well. My dog is not doing well and for some reason a lot of the box was filled with dog stuff with one item being the plate saying "I will stay with you!" It just made me feel so happy. So I honestly would recommend this box because it's definitely worth the price and everything is really useful and I had just a great personal connection to it.

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Thumbnail of user isabelv21
1 review
0 helpful votes
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March 1st, 2020

Every month is my birthday, cause I never know what Im gonna get when i open de beautifull green/purple box. And it never dissapoint. Cute and sometimes even usefull stuff that everyone would love <3

Thumbnail of user jordanl135
1 review
0 helpful votes
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February 18th, 2020

So I only wanted one box and I forgot to cancel and it went on for 4 months... it's not easy to cancel either. But the stuff is very nice, but not worth $35 at all

Thumbnail of user weep1
1 review
0 helpful votes
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September 30th, 2020

All the items in the YumeTwins Box are so Kawaii (Cute) & Special! The booklet look very nice & cute too! The booklet describes the things u get, which i find it special & cute too. The bath bomb is Kawaii (cute) & fun when u put into the water, but the bath bomb toy is too small, hope that the bath bomb toy can be bigger if there are any future bath bomb toys. The Cinnamoroll Devil Pouch Plushie is very cute, soft & special. The moving Ears/wings hats are very fun & cute too! I think dolls are very cute. Hope that YumeTwins Box can include some Dolls in the box. Arigato/Thank U.
Love () YumeTwins Kawaii Box

Thumbnail of user samanthan134
1 review
0 helpful votes
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February 4th, 2021

Had a very good experience two boxes in a row! Can't wait for my third box and will definitely be subscribing for more boxes when my subscription is done

Products used:
three month subscription

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Thumbnail of user yanz26
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

YumeTwins abo Box is very cute, every month gave us a surprise. My daughter love it very much. Just the shipment and custom costs too high. Still we love it very much.

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Thumbnail of user nereah
1 review
0 helpful votes
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April 20th, 2021

Every item I got was so cute! And the box arrived earlier than expected, taking into account the covid issues. It was the first time I get a box and I can't be more happy I will repeat for sure!

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All of them

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Thumbnail of user carolinek105
1 review
0 helpful votes
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October 27th, 2019

I'm excited every month for this box. Very cute and useful things and me and my daughter loves it! The most fun part of the box is that it has themes and you get quality things inside.

Thumbnail of user amyd669
5 reviews
16 helpful votes
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August 17th, 2020

I ordered my first yumetwins box in April. On April 14th my box was shipped. As of today, August 17, my box still has not arrived. I have reached out to YumeTwins customer service several times and each time the only responses I have gotten have essentially consisted of "keep waiting, your box should show up, if it gets sent back to us we will let you know". At least 2-3 interactions with them I have specifically asked how long do I have to wait for a refund or replacement and they have not ever answered that question. The level of customer service I have received about this issue is horrid. At this point I have contacted PayPal for a refund as it has now been over 4 months since the item was marked as shipped but has not arrived. PayPal thinks YumeTwins was trying to wait me out past the buyer protection so that I could not get my money back. I did order another box from this company between that box and now that went out through another shipping company. The initial box appeared to be stolen and they did sent out a replacement for that box after some frustration and making me do much of the work with communication with the shipping company and I did finally receive the replacement of that box. I strongly encourage buyer beware with this company. They have done nothing but give me the runaway and terrible customer service.

Thumbnail of user sadec9
1 review
0 helpful votes
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February 14th, 2020

We are very happy with the subscription so far. Cute items and you can cancel month to month. You can get a idea beforehand what's in the next box... since you get weekly updates.

Thumbnail of user mazeg
1 review
0 helpful votes
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June 17th, 2021

I always love getting my box in the mail! The box is durable and items inside are never or very rarely damaged. There is always something for everyone to enjoy in each months box!

Products used:
Pillows, lunch box

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Value
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Thumbnail of user tanak10
1 review
0 helpful votes
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July 11th, 2020

If you like Sanrio and cute Japanese items, then this is for you. Get a sample of kawaii items from Japan every month! I do enjoy all the items I get.

Thumbnail of user dongp2
1 review
0 helpful votes
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July 8th, 2020

Super cute items every month! Only thing is the boxes are sometimes late, and during this pandemic almost always late and come in wring order! Super rewarding to open every month!

Thumbnail of user insc1
1 review
0 helpful votes
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February 8th, 2021

I have been using Yumetwins for a a year now and never been disappointed, it's always so joyful to go get your box in the mail! Plus quality and cute goodies I especially love the plushies

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Thumbnail of user davinas15
1 review
0 helpful votes
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February 28th, 2021

Their items are super cute! I love using the bag type items and also one time I got kuromi socks that were super comfy, I've had about 6 months of their things and I love all of it (:

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Thumbnail of user leviai
1 review
0 helpful votes
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December 5th, 2019

YumeTwins was my very first subscription box for items from Japan. I've been a subscriber for a long time and i'm never disappointed. All the items are excellent quality and super cute!

Thumbnail of user lulua5
1 review
1 helpful vote
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September 13th, 2019

I ordered the box and haven't received but they emailed me saying why and it was due to the typhoon that hit Japan recently. They let me know as soon as it happened.

Thumbnail of user jennifers1998
1 review
0 helpful votes
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September 11th, 2020

Love love LOVE this subscription! You get cute items from Japan and it arrived within the first week of the month. I'm always excited for the cute limited Japan items!

Thumbnail of user seleney
1 review
1 helpful vote
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September 13th, 2019

I have received 3 boxes so far and love everything! All items are great quality and super happy cute! The worse thing is the waiting! Heeheehee! If you love kawaii, you'll love YumeTwins!

Thumbnail of user colec44
1 review
0 helpful votes
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February 26th, 2020

Yume Twins is great! In each box you'll get super cute items and some stuff you can use around the house! Nothing comes damaged and everything in the box is high quality!

Thumbnail of user katw43
1 review
0 helpful votes
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October 10th, 2019

I LOVE the innovative and creative themes for each month. It's the absolute best way to get all the coolest and most adorable kawaii and anime goodies that I love so much!

Thumbnail of user amandab625
1 review
0 helpful votes
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September 15th, 2019

I havent received it yet but very excited for it from the diff youtube videos i have seen with the unboxing from the past crates were amazing i cant wait to get mine!

Thumbnail of user laurav161
2 reviews
0 helpful votes
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October 16th, 2019

Always allot of new goodies.
All the cute stuff you love.
Interesting choices for Japanese goodies.
Nice costumer service. Friendly service.
Always on time for arrival.

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From the business

Company Representative

Thumbnail of user yumet1
Yume T.
YumeTwins
Typically does not respond to reviews
YumeTwins is here to give you an authentic Japanese culture experience and provide you with the best experience possible through everything kawaii. We venture out to find high quality plushies, cute kawaii stationery, squishies and other surprises and deliver them in a super kawaii box! Best of all, shipping is free worldwide!

Each YumeTwins box is completely unique, ensuring each and every month’s box will be as exciting as the last! Thank you for being a part of the family and we hope you enjoy your kawaii journey with us.

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