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YumeTwins has a rating of 4.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YumeTwins most frequently mention cute items, subscription box, and customer service. YumeTwins ranks 12th among Subscription Shopping sites.
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Ordered many boxes and I'm never disappointed: Love the cute and kawaii goods everytime, not that expensive although the shipping can be a bit expensive but pretty fast for my experience: very good experience I recommend!
I signed up because I wanted a Ghibli extra they advertised. The box showed up, and it didn't contain any of the extras. It took a complaint and a "courtesy" from their customer service to get what I had already paid for. Most of the boxes went straight into the trash, with some items being able to be donated at least, most of it was simply cheap, unusable trinkets. When I thought I was finally done, they charged my card without authorization and then could only give me an equivalent store credit. WAT? Terrible customer service, fine little knick knacks. Save yourself the trouble and go to the dollar store.
High quality products that are fun and cute. Sometimes useful too! Fast easy to track shipping. Even during covid if get my box fast!
I just received my first box today and the items are adorable (Ghibli lunch date), also super fast shipping to Canada(it took 4 days to arrive).
The products included were very cute, and made of good materials that seem like they will last. The nezuko mochi plush was my favorite from April!
Tip for consumers:
n/a
Products used:
All
I love this cute box. It has a wide variety of items! Plushies, snacks, and other useful items. Subscribed to 3 more months!
Couldn't find cute stuff like this anywhere else! I've liked all of the items in the boxes, they're simply adorable!
The December all purpose bunny box is super cute and I love the items included! Another home run by yumetwins!
Products used:
Socks, coaster, key chain, air freshener, note pad, plushie
I ordered the YumeTwins box from Australia and it took only less than a week to be delivered to me via DHL. It's much faster than I expected. It's the first box I received from YumeTwins. I've been really excited about receiving this gorgeous August box!
The Pokémon theme and items in this box are well selected. Although I personally am not a big fan of Pokémon but I really like the pikachu tissue holder which is so cute the pikachu bowl looks cute too and it's practical - I've been using it for breakfast
For the hand cream, I received a pikachu one and it smells good
My boyfriend was playing with the poke ball puzzle figure and it's quite interesting to assemble it.
And because I've been subscribed for six months, I've received 2 x bonus items. One of it is a totoro cutlery box set and the other one is Hello Kitty tooth brush traveling kit these are amazing!
The only thing I am not quite satisfied with is the keychain I received as I have no idea which Pokémon it is was hoping I could get a pikachu one but it isn't. It's kind of like lucky draw and luckily it looks alright.
Overall it's a good experience to have this box as it just gave me some surprises and happiness during this covid lockdown period. Although I've been unable to travel to Japan as usual, it's a good way to get some cute Japanese products being delivered to my home easily. I look forward to the September box and hopefully it can arrive very soon.
Tip for consumers:
Can check if there’s any bonus for subscription prior to finishing your order. It seems they got different promotions every month.
Products used:
All of the items in this box.
This box is so awesome! Perfect for my daughter! She loved it! Will be continuing to order it for her!
Super contents! Good quality. No regrets. No problem with shipping.
Reliable customer service.
Highly recommend it.
With everything currently going on in the world I need every penny I can save, back in April I bought a one month subscription for my wife's birthday since she liked the stuff in the May box (which has yet to be received due to current events). I tried my best to be sure I wasn't signing up for an auto-renewing subscription and thought I was safe. Mind they don't make this easy, it's a game of 'don't press the buttons and find the link' which is awful.
I somehow missed the email and charge for the June box. Probably because I didn't think I would be getting them, so I was extremely surprised when my wife brought up the fact that I had two more charges on my account for boxes. To put it frankly, I was pissed. I have tried to get a refund to which the company has responded with once a charge goes through it can't be refunded and that I did indeed sign up for a renewing subscription.
Some shady website design got me into this mess. For starters, I originally looked at the gift options for boxes. However at the time, buying a gift box never said I would be getting the May box, the only box my wife wanted. So, not wanting to risk messing up, I did start a monthly subscription and I guess misunderstood somethings due to the language the site used.
On top of that, I didn't verify my email until I realized the charges happened. Let that sink in. This company had no way of knowing that I would even receive their emails and I had no access to their site either. So from their perspective, the only way I was guaranteed to find out about the additional boxes was via a charge on my account. A charge that once put through, I have no way of refunding. You understand the problem here? They took my money with no way of knowing that I knew that those boxes were coming (and I didn't know). I am pretty sure that is theft.
After canceling on May 2nd, I was resubscribed without my permission and charged, and now they are refusing to refund me. I can provide proof I canceled, but they cannot provide proof I resubscribed.
DO NOT SUPPORT Yume Twin, Tokyo Treats, No Mke No Life, or Sakuka Co (all owned by the same company)
Tip for consumers:
DO NOT TRUST THIS COMPANY
Love this box plenty of cute exclusive japanese items. Not too pricey too! Always excited to receive my box
Cute, fun, and practical! This box delivers and so much more! The customer service is always so quick and friendly. I love the monthly themes too!
First time purchasing, and I love the items selected, all good quality and adorable as the box implies.
Tip for consumers:
The specific variation in the different items sylesbis random, so don’t buy if you really dislike anything in particular.
This is my first subscription box that I actually truly like and everything is just super cute and I love it all
Very limited amount and not exceptionally different from what you can buy here in Belgium. The value inside does not match what you pay for this box.
Super exciting to get 5 kawaii surprises every month! Love to see what I get and so many of my favorite characters!
I love the box for April honestly the items were what I expected to be. Also, it came in good condition too.
Honestly my favourite box yet. Everything is so cute and the quality of this box is soooo great! Plus shipping was fast!
Tip for consumers:
Wait until you find a box with good stuff, it can be hit or miss so it's not worth getting a whole subscription
Products used:
All of them, especially the candy jar
Really cool themes and awesome content. It's also really good value for money and in 6 months only one box was lost/delayed
I loved my box, the only issue I had with it was the long shipping, made me want to pay extra to track it.
Super cute and lovely items,
I loved this September box, thank you!
Good quality products
Thank you!
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