• YumeTwins

YumeTwins

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Overview

YumeTwins has a rating of 4.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YumeTwins most frequently mention cute items, subscription box, and customer service. YumeTwins ranks 12th among Subscription Shopping sites.

  • Service
    82
  • Value
    88
  • Shipping
    85
  • Returns
    39
  • Quality
    84

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.7%
Positive
6
Neutral
0
Negative
1
140
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How would you rate YumeTwins?
Top Positive Review

“Love it!”

さま B.
6/19/24

Ordered many boxes and I'm never disappointed: Love the cute and kawaii goods everytime, not that expensive although the shipping can be a bit expensive but pretty fast for my experience: very good experience I recommend!

Top Critical Review

“Not worth it”

Marina B.
8/7/24

I signed up because I wanted a Ghibli extra they advertised. The box showed up, and it didn't contain any of the extras. It took a complaint and a "courtesy" from their customer service to get what I had already paid for. Most of the boxes went straight into the trash, with some items being able to be donated at least, most of it was simply cheap, unusable trinkets. When I thought I was finally done, they charged my card without authorization and then could only give me an equivalent store credit. WAT? Terrible customer service, fine little knick knacks. Save yourself the trouble and go to the dollar store.

Reviews (324)

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subscription box (24)
Thumbnail of user caml8
1 review
0 helpful votes
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October 31st, 2019

A nice mix of practical (but still cute) and just straight up cute items. Worth the price and the wait for shipping (which is fair considering it ships from Japan)

Thumbnail of user melissat813
1 review
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June 18th, 2021

Loving this subscription of Yumetwins. So thrilled the past year receiving these boxes of happiness during covid pandemic. Great service and cute items. Thank you

Products used:
Bag, carrier, plush toys, cushion, toy

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Thumbnail of user mjk27
1 review
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December 29th, 2021

Everything I've received has been in great condition and so adorable! Every month I receive numerous goodies that I can keep for myself or regift to loved ones… yumetwins is a must!

Tip for consumers:
They arrive towards the beginning of the month or a few days before… I ordered my December box mid November and it arrived December 1st!

Products used:
Yumetwins 6month box subscription

Shipping
Thumbnail of user patsye10
1 review
0 helpful votes
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September 7th, 2020

We just got our October box. Like every month, it is carefully packed with super cute and quality items! I am tempted to fight my daughter for the bath bomb and keychain!

Thumbnail of user leandrac6
1 review
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August 7th, 2020

The selection of things they have available amazing and it's so easy to get in contact with them, even through social media. Their reward program is also another great reason to go with Yumetwins.

Thumbnail of user sarak248
1 review
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September 4th, 2020

I've ordered through YumeTwins 4 times now and it's always been wonderful! All of the items are amazing quality and you get so many cute things for a great price!

Thumbnail of user chananyan
1 review
1 helpful vote
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September 13th, 2019

I got 2 boxes already and all items were soooooo cute! It's make me surprise and excited in every month!
Also the costumes's service was nice and kindness.

Thumbnail of user alexh550
1 review
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September 21st, 2020

My box arrived very quickly and I was overjoyed at the quality and variety of items! If you are looking for exclusive products from Licensed kawaii brands, I recommend you sign up to yumetwins.

Thumbnail of user serenag17
1 review
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January 14th, 2020

I loved the items that came in January's box! I feel I'd have a hard time getting these on my own so I'm glad this box is available! (Isabelle items are my own added for photo contest!)

Thumbnail of user melissap662
1 review
0 helpful votes
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August 25th, 2020

Box came early, the items are perfect for my sewing/quilting kit and will make me happy for years to come. The team that picks these items seem to have read my mind! I can't wait for October's box!

Thumbnail of user jazm6
1 review
0 helpful votes
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January 10th, 2021

December Box was very cute, a real discovery. It arrived soon before Christmas, and that pleased me because I was worried it couldn't arrive on time. The packaging is well done and the goods are well secured in the box, no possibilities to get damaged!
The goods come with a paper that describes them and the possible variants you could have got.
I was happy with what I got: a Mt. Fuji Kirbt Cream, a Hello Kitty Christmas Cushion that has soon become my cat property (O. O), a nice plushie of Kuromi, a Kirby figure with a star and finally some cards of Disney tsum tsum.
The most appreciated item was the cream, the scent is so good and has a good texture too. The item I appreciated the least were the cards, because I can't play games with that set. But I guess I will learn!
Can't wait to receiving the next box, which has already arrived! I will stay strong and open it on January

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Thumbnail of user tiffanyc230
1 review
0 helpful votes
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March 1st, 2020

Comes in different themes every month, ranges from plushies, small figurines, to practical items like cutleries and towels~~
Sometimes I'm not interested in the theme but it's just personal preference, and I think you can skip a month (not sure if this feature is still available)
The value is good, but after covid the shipping has became expensive.

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Thumbnail of user haleyb81
1 review
0 helpful votes
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September 7th, 2020

I really like all the surprises we've had in our boxes! Everything is super cute and my boys even enjoy all the fun. The boxes always get here super fast too.

Thumbnail of user seann45
1 review
1 helpful vote
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September 13th, 2019

Before signing up for YumeTwins or any kind of subscription services - I believe you truly need to understand what you are signing up for. I've been stalking YumeTwins for a while now until the promotion in Groupon came up and have decided to finally sign up. (The Groupon voucher is only valid for 1 month).

Once I received my first box I couldn't help but subscribe longer - I love the items that comes with it! Its a surprise box (you sort of know what you get, but not really and tha's the thrill of it!)Basically what I have been doing for the items that I don't like or doesn't really have much use for me - I give it away as a present to other people. I like cute stuff, Sanrio and other pop culture item that comes up in the box so this has been really great for me. My current subscription is actually split with a friend (we signed up for 6 months) - so we share the items evenly. Once our 6 months subscription is up, I will definitely be subscribing for longer - as a present for me every month I do hope that there is a better way for them to do their promotion - I missed out on Sanrio travel extras last month because I just couldn't afford upgrading at the time Otherwise, everything else has been great.

PS. You also get streaks (reward points sort of thing) and join the community forum once you have signed up!

Thumbnail of user morikof
1 review
0 helpful votes
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October 9th, 2019

I loved my kawaii Halloween box, the items I got are adorable and feel like really good quality. The compact mirror in particular feels very nice and heavy. I even love the box everything came in!

Thumbnail of user xl7
1 review
0 helpful votes
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May 18th, 2021

It's the first time I received these subscription boxes. The delivery was speedy and the items are well made and cute. Looking forward to the next box.

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Thumbnail of user abigails65
1 review
0 helpful votes
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October 18th, 2019

A bunch of cute items from japan delivered to you monthly! Lots of fun and nice items. They do themes and specials on holidays and monthly giveaways for their subscribers.

Thumbnail of user nathalieg58
1 review
0 helpful votes
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April 22nd, 2021

I absolutely love this box. Straight from Japan I'm a suckered for anything japanese/anime. It's a must have if you're interested in exclusive Japan items

Thumbnail of user alexandrac99
1 review
0 helpful votes
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October 16th, 2019

For those who love Japan but can't go cause it's expensive! Very nice price and the more boxes you get the better the price becomes for you. Would recommend to anyone with the love of japan!

Thumbnail of user carinap13
1 review
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May 21st, 2021

Everything that came was super cute, and I was able to find a use for everything. I would definitely recommend it for anyone looking for cute monthly subscriptions

Tip for consumers:
Shipping takes a bit

Products used:
Stuffed animals and homegoods

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Value
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Thumbnail of user rheaner
1 review
0 helpful votes
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June 21st, 2021

Got received my box. Its so cute. I didn't expect its July theme summertime box. I thought its May theme demon slayer box. But its okay, its also cute items and i love it.

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Thumbnail of user zoelevett84
1 review
0 helpful votes
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November 14th, 2023

These boxes are so unique and lovely my sanrio obsessed daughter adores getting these! The things inside are so beautiful and well made. We'll worth it. Thank you

Products used:
All products

Service
Value
Shipping
Quality
Thumbnail of user celmabernuzi
1 review
1 helpful vote
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September 13th, 2019

Good cute and quality products, worth the price and wait! I tried it at first with one month and then I decided to go with a prepaid plan and really don't regret it. Also great customer service.

Thumbnail of user kimberlyn140
1 review
0 helpful votes
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February 22nd, 2020

Items are really cute and some are really useful as well. It would be good if they could have like a checklist to let people say what they like so that the box would be even better!

Thumbnail of user amnaa26
1 review
0 helpful votes
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February 12th, 2021

The quality of the goods is worth the price!
Like i got one hello kitty plushie from sanrio shop for 30$ but i have one in the box with 4 different items for 35$! That's a steal!

Tip for consumers:
it takes forever to ship if you’re from some countries you should check before ordering

Products used:
i just like collecting cute stuffs so i don’t use them like how can i use plushie or figurine ?lol

Service
Value
Shipping
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From the business

Company Representative

Thumbnail of user yumet1
Yume T.
YumeTwins
Typically does not respond to reviews
YumeTwins is here to give you an authentic Japanese culture experience and provide you with the best experience possible through everything kawaii. We venture out to find high quality plushies, cute kawaii stationery, squishies and other surprises and deliver them in a super kawaii box! Best of all, shipping is free worldwide!

Each YumeTwins box is completely unique, ensuring each and every month’s box will be as exciting as the last! Thank you for being a part of the family and we hope you enjoy your kawaii journey with us.

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