Zagg

Repeats keys, doesn't post letters when tapped, have tried everything. Rebounded into functioning properly after all adjustments to settings and suggestions from internet made. Lasted almost 2 years. Bye bye keyboard

I purchased a new iPhone 14 at the Verizon store. The salesperson there told me the ZAGG Invisible Shield screen protector was a highly reputable product and that everyone loved these screen protectors for $47.99. I should have looked online first instead of believing her, because my screen cracked after having it for one week! I see now online that this company barely has 2 stars. If you want the replacement screen, which I really don't, it's another $10 for this mediocre product. I do not recommend you trust your phone's protection to this company/product.

Based on my experience Zagg provide low quality products that fail in a short period of time. Their customer service is terrible they never respond to complaints. I am amazed that companies such as Apple are associated with them. Avoid at all costs based on my experience.

Invisible shield really SUCKS. Scratches very easily, very cheaply made, and very expensive to replace. After I spent $65 for the 1st shield, which lasted only one day, they charged me another $10 for the 'free' replacement. You're better off buying a roll of clear packing tape for $3. I've been using that for decades to protect glass. Or buy a real glass protector for $10 online. AVOID ZAGG! They have the WORST reviews for a reason.

Zagg is the worst company with zero customer service - they take days to respond to online questions and no one answers their phone. It will eventually just disconnect or you will wait on the phone and no one will answer.

After paying for a product to be shipped and it was never delivered, I inquired about a replacement and was told they didn't have any to replace and that they don't offer refunds. So no solution was ever offered even after I inquired about it.

It has been two weeks of calling, DMing on Twitter, and reaching out and they are simply not a real company as it seems like no one works there and is able to help.

Emailed them, created a ticket. They sent the wrong screen protector, I put a replacement in for an iPhone 13 Pro. They gave me a max. Yet no one's gotten back to me for almost a week and I no longer have a screen protector. I used them for my original iPhone and all the others after that. But this is disappointing as I've always used them. Not sure if they changed management or what. I paid for shipping for the wrong product. I think I will no longer recommend them and go with someone else.

I order from them frequently for personal use. We use them often and even hand them out as needed. I have never had a late package, or an incorrect order. I've also never had a defective item. The picture is part of my most recent order. I love that they have frequent discounts with a website that is easy to navigate and filter through.

I would highly recommend.

My Zagg screen protector that is less than a year old cracked.
I tried to submit a claim on their website under the " lifetime warranty " and it just took me in circles.
I phoned customer service and was informed that the replacement would cost $9.99 for shipping! That's not a fre replacement.
I also chatted with a customer service representative and provided my receipt from Amazon.
I was told I didn't have an account with them ( I do) and that they won't honor the warranty because I didn't purchase it from Amazon.
From the reviews I have read, they do this on a regular basis and also claim that the replacement item isn't available and try to sell a more expensive item in it's placed.
Avoid this dishonest company.

The limited warranty states that they will replace the product. That is not true. First, I could not get customer service to respond. After they responded, they requested the receipt. Provided. Then we don't see you returned the product. I did. They have spend more man hours emailing me back and forth versus replacing the product. It would have been cheaper to replace the product than continuing to correspond with a customer. DO NOT purchase a ZAGG product. The customer is always right is definitely not their motto.

When I purchased my first screen cover and it failed Zagg was great. Almost overnight I had the replacement. Now that they are too big to care a simple replacement takes nearly three weeks from start to finish. That's ridiculous. The quality of their product is also going down fast. Most recently when I purchased a new 12 Pro Max and Apple Watch I ordered screen covers right after ordering the phone and watch. When I got the screen covers they were very bad. The edges were very rough as though cut with a dull knife. They both failed, fell right off. Replacing them took a total of 20 days from start to finish. Again that's ridiculous. Zagg has got too big to care which seems typical anymore. They have got the last dollar of mine they will ever get.

Horrible service, ungodly wait times on a call (30+ minutes each time I called), service rep disconnected me and didn't make an effort to call me back and continue to help me. Will now switch to Verizon for their lifetime guarantee, no shipping cost screen protector replacement. Used Zagg for years, but no more.

Personally I will not buy directly from Zagg again. Their products for the most part are fine (though competitors are often just as good or better). BUT if there's anything wrong there's no one to speak to or email. Even seconds after you place an order you can not rescind it or change it. Recently I purchased one of their chargers. It would not recognize my iPhone so it was useless. Another brand had no issues seeing the iPhone. That to me is a defective product yet I had to pay to return it.

The screen protector goes on like garbage. Looks like garbage and the final product is horrible. The bubbles that don't come out, and overall product is horrible. Changed a S22+ and an S23+ and both came out horrible.

Only buy this product if you want an overpriced that shows every scratch. I bought 3 to cover new phones. Within 3 months the cover is almost opaque. All were registered so applied for replacement under warranty. Website is not able to complete this task so called them and waited on hold for 30 min only to find out they charge$7.99 for shipping. No way you should have to for any cost on warranty, I said warranty all 3 at the same time for the $7.99. No can not do that all 3 would be charged the $7.99.

I did replacements for two different phones both times I was sent the wrong product. I tried calling I did the email click your issue link so I'm stuck with two wrong items that don't fit my phones. I wouldn't mind if they didn't charge 11 bucks for shipping for each screen protector so I'm out 22 bucks.

Horrible charging capacity. Only provides 33% additional charge to my phone when starting at 39% charge. They have offered to exchange but insist payment of $6 which seems inappropriate given they have sent me a product that fails to operate as advertised. Not a lot of money but it is the principal of the ask. I'm unimpressed with the product and their customer service.

50$ for a screen protector that you can get for 6$ on Amazon or 3 for 18$. Purchased it through Verizon because it has a lifetime warranty. It broke in a week and when I attempted to get my warranty fulfilled and a new one sent they cancelled my account. Then they made me search for the original receipt even though it was already uploaded and registered in their system and I provided all documentation of such. The Verizon side of the receipt was not populated so I spent countless hours trying to get zagg to send me a replacement before giving up and purchasing 3 new ones on Amazon for 18$ total. Absolute SCAM.

The Mophie Juicepack is NOT what it used to be. In the past, I had been satisfied with the performance of my Galaxy S6 compatible Juicepack as it provided approximately 2 full charges to my phone. However, the unit stopped working after only a year.
I recently upgraded my phone to the Samsung Galaxy S9+ and also purchased a nee compatible Mophie Juicepack. I was extremely disappointed to find that it would just barely charge my phone from slightly below 20% to a point barely over 70% before exhausting its charge. Despite several charging methods, it never got better, so I requested a warranty replacement, which arrived after a week. The replacement Juicepack performed with the same poor quality.
Whatever design changes which were made, the Mophie Juicepack is no longer worth the $100 cost or the additional weight. It no longer works as promised and the advertisement is false.

Do NOT use Zagg! They returned my phone to me with black glue all over it, and with the color of my iPhone all scrapped off by the laser. The man told me only afterwards that this happens sometimes, but failed to mention it beforehand. If I had known, I would've never come here.

I purchased a screen protector for my phone. I registered it the next day. Several months later I have chips in my screen so I want to replace it. The website is saying I no longer have an account. I emailed them 3 days ago and still have not heard back. I tried to call customer service and hung up after 30 minute wait. I am going to Assume that I have basically thrown $40 away.

Very disappointed. I paid $15 for what I thought was a screen protector. When I opened it, I almost took it back because I couldn't find the product. Turns out, the "screen protector" is just a clear sticker.

Going on 2 months for Zagg to fulfill a warranty claim. After the first 30 days they kick out the request due to lack of inventory. Then make you "resubmit" another claim. Yet, you can find the product on retail shelves...Not a good experience in my opinion.

I am not prone to dropping my phone on hard surfaces, which is why I was really confused when my phone screen broke, not once, but twice. Plus, I know someone who bought the same protector whose phone screen also broke.

ZAGG does NOT cover the cost of your phone repair if your phone breaks, and their "free replacement system" charges you shipping fees unless you go in store, where they STILL hassle you for proof that you bought it... duh, it's on my phone!

On another note, this screen protector makes your fingerprint sensor defective, despite the fact they claim it works with the protector. With my initial protector, it did work. Now that I'm on my third, it does not.

The edges of the screen protector peel up over time. Not a deal breaker, but it's good to know.