Zalando UK

THIS IS A FRAUDULENT COMPANY! NEVER BUY ANYTHING FROM ZALANDO! I bought 2 watches from them. When the order arrived, one watch box was empty! There was no watch there at all! Interestingly enough, their customer service wasn't surprised when I communicated it to them. They said that they were making an effort to limit those occurrences to a minimum. From that it was clear to me that it wasn't for the first time that something like that had happened. They said that they would reimburse me, but they didn't. I had to make another effort to get my money back. The other watch was in the box, but I returned it, because I didn't like the design. Some time has passed and I still didn't receive my money back for the return. When I contacted the customer service, they said that they hadn't received the package and refused to reimburse me. I lost 125 euro! Never ever buy anything from them! I'm warning all my friends.

I would give this company minus stars if possible. I purchased a Mango jumper through Zalando. The jumper was worn once and the seam from the shoulder area opened up revealing half my armpit and left me in a compromised position at work, absolutely embarrassing! I complained to Zalando and asked for a solution as this is not something that should happen after one wear. They offered me a 5% return discount. 5%?! I can't wear the damaged jumper at all as the hole in such an awkward area that can't be stitched up either. They continued to refuse a proper compensation saying they have assessed the pics and think 5% refund is acceptable. I am absolutely disgusted. They evidently sell damaged items and offer no refund. Return option is that YOU pay for your return yourself. How ridiculous. Will never buy again from them. Awful company.

I ordered 2 X pairs of Levi jeans and they were delivered today by Yodel. I thought the package looked odd as it had been wrapped with brown parcel tape. Upon opening the package I was somewhat shocked to find no Levi jeans but a shrink wrapped bundle of dirty shirts and an old jacket. Not bad zalando you get my £84 and in return I get someone's dirty washing. I am disgusted. Although I spoke to one lady who said return the items for a refund. No! So I rang again and spoke to a polite lady called Lisa who told me to bin the old clothes and she would authorise a refund to my account.
Now I am not saying it was the seller it very likely was the carrier and someone somewhere is stealing goods from packages and substitute items are then delivered. Either way Zalando and Yodel will not be on my approved shopping lists.
I since looked and the jeans are now out of stock on the website. Gutted to say the least. Bob

Sent a north face coat back over £200. They received my returned order on 1st March but didn't correspond what so ever. They literally made me chase & beg just to look into my query which they refused to do until I signed a 'legal document' then I was told my refund has been rejected because item wasn't in the bag. Although I have photos of the parcel as I dropped it off to evri, zalando refuse to provide any further information & just ignore me. No customer support what do ever and just steal peoples money. They're doing this to a lot of people according to chat groups. Someone needs to stop this company defrauding people! It's theft.
My advise is you
1. Report to your bank
2. Call citizens advise
3. Report them to trading standards
4. File a report with Action Fraud

Have been using Zalando for over 7 years with no problems. Recently I've purchased a £200 jacket. Unfortunately it didn't fit me well therefore sent back for a refund. It's been two and a half weeks and the customer service keeps telling that the warehouse still processing my return. From what I can see, a lot of people are facing very similar problem recently. Really not happy :(

Spent €200 on boots to receive the next size up. No good. Tried to 'interact' with site- waste of time. Then read reviews below- pity didn't before purchase as I now am down €200 with ill fitting boots. Was going to return/courier them back but that is worse. I am going to list boots on eBay and recoup any money spent. DONT BUY ANYTHING!

For the third time in a row, my goods have not been delivered. The post office says Zalando is giving the wrong address. I've written to support for the sixth time, but they haven't solved the problem. Every time they tell me to place a new order if I want to receive the goods. But every time the delivery error is repeated. I will try other sites, they are not customer-oriented at all.

Read "Zalando" (on-line)article about only selling genuine goods so I purchased a pair of Addidas Gazelle trainers.Parcel came quick but unfortunately they are FAKE/ COUNTERFEIT. I even went to a reputable store to compare them.I won't be returning them due to all bad comments on trying to get a refund.The genuine pair are on the left and darker in colour. Will never order from this company again.

I have got my delivery. But inside of the boots, i found a worn smelling disgusting sock with hair cover on it. I contacted reclaim of zalando to complain about the issue. They answered me with 5 pound rebate money! If i wanna keep. İf not, i need send boots back to get rest of the money of 29 pound for boots which is the same money for i paid for the boots. And they cannot send any replace boots.Where is the rebate then? When i replied it is not acceptable, they answered me with saying this was reclaim team decision to give me for dirty sock. İts not acceptable. Beware

Note: i contacted live chat and email eveythig they are bunch of robots giving same responses when i give reasoning hang me up. I wish i read these reviews before i order it. But at least mine product was not worn and not that bad shape. I was lucky! But never again.

They have disingenuous tracking and it is questionable if the goods are ever dispatched, impossible to get a refund and I suspect they don't have a lot of the goods in stock even though they charge the customers. Avoid this company! I suspect that to charge for a product that they don't have or knowingly will not have in stock and commence questionable tracking maybe in breach of consumer retail law as per CCPC.

This company kept sending me shoes that had diamontes missing so poor quality i gave up on them. I sent back parcel with proof that it was returned. They mess me about and then say nothing in parcel.

Horrified and feeling sick I ask them to investigate with evri and warehouse. They say they will not engage in further conversation and not speak to evri. The return contract is with evri so evri won't speak to me. So we as customers of xalando have no come back. They are actively scamming people. I have reported them to action fraud and trading standards.

I ordered an item and when I received it, it wasn't as described. I sent it back, and the company received it and acknowledged receipt only to send a nasty email claiming that I had sent back the wrong item. They went on to send further untrue emails and eventually wouldn't reply to my emails. They won't give me my refund or send back the item I paid for.

Tried to Buy Calvin Klein Cupsole Trainers Black & Ruby Red, showed in Stock in 6 of their ads. Tried to checkout and all I got was some fake message there is a problem try later. Obviously doesn't have stock, can't finalise transaction Scam Site definitely don't do business

An absolute shambles of a company!
Ordered a pair of slippers over the new year, when they arrived they were tiny on me. This is a manufacturing/size thing.
I organised a return via Evri where the courier took 2 attempts to finally collect the parcel.
I have left it a week and just put the tracking number into the Evri site, only to find out that the tracking number for the return is apparently invalid.
I have contacted a Zalando representative who informed me that they would investigate. That their didn't provide replacements, even though the slippers I originally bought at £32.50 are now £64.99, basically I have to pay twice the price and risk not ever getting my refund.
I decided to save myself the risk of losing nearly £100 for a pair of slippers.
The confusion I now have is how do I actually get my money back. Do I have to put a dispute in with my bank?
An absolute shambles of a company. Very happy to scam people out of their hard earned money. I got off lightly, I hope people don't lose large amounts of money to these con artists.

Shocking pair of counterfeit Doc's - returned and still awaiting refund - avoid this company!
Did have doubts after seeing all the terrible reviews - live and learn! Will have to take it up with PayPal now.

HORRENDOUS COMPANY STAY AWAY FROM ZALANDO WE SENT OUR ITEMS BACK FOR A REFUND NEARLY A MONTH AGO AND THEYVE MADE US JUMP THROUGH MANY HOOPS PROOF OF RETURN ASKED FOR WHICH WE GAVE THEM IMMEDIATELY WHICH SHOWS ITEMS HAVE BEEN RETURNED AND RECEIVED, THEN THEY WANTED A LEGAL STATEMENT COMPLETED ITEMISING EACH ITEM, THEN THEY WANTED ID TO PROVE IT WAS ME EVEN THOUGH THE REFUND WOULD GO BACK ON TO THE CARD I USED - AFTER NEARLY A MONTH THEY HAVE TODAY REPLIED TO SAY EVRI CANT FIND THE ITEMS AND NO REFUND WILL BE GIVEN! ABSOLUTE THEFT - DO NOT USE ZALANDO!

I'm really upset with them! I use to buy each week for at least £200 I stopped but returned on a Boxing Day. I place the order for £105 and reason why I returned is because they gave me a voucher 15% I added this voucher on the end but it doesn't work! Take took whole money without didactic 15%! Is not about money is about principal! They lie me! I went on live chat! Spoken with 3 different advisers all them said different things so very unprofessional! Well one thing they said the same on the end! " sorry mam" I don't want your sorry I just want what you promised! So this is my first step review here, then every possible like website etc. I will aware a lots of people and of course will cancel my order and never buy again!