• Patpat UK

Patpat UK

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Overview

Patpat UK has a rating of 5.0 stars from 184 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat UK most frequently mention customer service, good quality, and fast delivery. Patpat UK ranks 2nd among Baby Clothes sites.

  • Service
    137
  • Value
    138
  • Shipping
    139
  • Returns
    114
  • Quality
    136
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
126
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How would you rate Patpat UK?
Top Positive Review

“Fancy baby clothing ;)”

Lauro C.
3/20/24

A friend of mine has recommended this store saying it was the store where you can find some unique and quality products compared to the ones if you go to the regular baby stores in the mall nearby. And it is true. The assortment of products is amazing. Some unique pieces that I couldn't see around. I get excited whenever I choose a new clothing piece for my little one. And it's happening like every month to end up buying something new. Babies grow up so fast 😀 Also great customer service and speedy delivery.

Reviews (184)

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customer service (48)
Thumbnail of user lauroc2
12 reviews
1 helpful vote
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March 20th, 2024

A friend of mine has recommended this store saying it was the store where you can find some unique and quality products compared to the ones if you go to the regular baby stores in the mall nearby. And it is true. The assortment of products is amazing. Some unique pieces that I couldn't see around. I get excited whenever I choose a new clothing piece for my little one. And it's happening like every month to end up buying something new. Babies grow up so fast 😀
Also great customer service and speedy delivery.

Thumbnail of user janeh512
1 review
1 helpful vote
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June 16th, 2021

Thank you Mary for your great customer service support. PatPat is a lovely company to buy products for your family - fast delivery, good quality and prices. Purchased childrens shoes (pictured) and lots of other nice items.

Tip for consumers:
Good quality children's clothes and family items. Customer service is excellent.

Products used:
All items used, but I was offered vouchers for items wanted to return which I am pleased with.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shivangib6
1 review
0 helpful votes
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June 8th, 2021

Patpat has amazing products, same as posted on site and wonderful customer service, with quick response. They provide great options in case of returns or refunds... Must try something as they have stuff in affordable prices

Tip for consumers:
Maternity section is nice

Products used:
One piece dress

Thumbnail of user staceyj113
2 reviews
0 helpful votes
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February 1st, 2021

Absolutely love these matching outfits for mum and daughter. Lovely material and quality. Great communication when I needed to return an item and they helped by sorting the Inconvenience of returning the items. Query was resolved quickly by phoebe. Many thanks

Thumbnail of user elliott34
1 review
0 helpful votes
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January 2nd, 2022
Verified purchase

Communication with PatPat was exceptional. I had a few questions I wanted to ask before purchasing which were answered quickly in a friendly manner. When my ordered arrived a little later than I had hoped (but within the timeframe given at the point of purchase) I sent a message asking about the returns process. As a festive/goodwill gesture I was gifted the items in my order and refunded the money. I have never received such swift and pleasant customer service. I will definitely be shopping with PatPat again as I appreciate the way I was treated as a customer. Just to note, the items I ordered were great quality, packaged properly and look great on!

Tip for consumers:
n/a

Products used:
All (Pyjamas)

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahn904
1 review
0 helpful votes
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January 22nd, 2022

Good quality clothing, been very happy with clothes bought for myself and baby. Had to return two dresses as fit and size weren't quite right. The returns process was easy. Samuel at customer services responded quickly. I received a full refund.

Products used:
Kept 1 dress, 1 tunic top, 1 baby romper, 1 baby dungarees and 1 little girl jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user lornad52
1 review
0 helpful votes
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June 15th, 2021

Arrived faster than I was expecting, really pleased with the items I purchased. I actually ordered some trainers in the wrong size and customer services refunded them for me so I could buy some more that would fit. Really great service

Products used:
Shoes and baby clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user biiyanat
1 review
0 helpful votes
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May 3rd, 2021

A few months ago I met PatPat for the first time, but I am already falling in love with them, their baby clothes, their services. Very polite and fast working team. At the last request, my courier lost my package and did not want to take responsibility. PatPat to my greatest surprise and pleasure offered me to make me a new delivery of the same goods. This is a company that knows how to win happy customers. Thank You PatPat! You are great!

Products used:
baby clothes, shoes, socks

Service
Value
Shipping
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Thumbnail of user poppyl12
1 review
0 helpful votes
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November 16th, 2021

Absolutely brilliant and so helpful. I ordered some shoes too big and they resent the right size with no problems or questions asked. Fantastic company with great value items for a great price. Highly recommend and very friendly staff.

Thumbnail of user jeanetth2
1 review
0 helpful votes
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July 9th, 2021

This page is mainly advertised as a site for kids clothes, but they have a lot of "matching outfits" and nothing is stopping you from only getting stuff for your self. I have gotten so many dresses and I'm not done with patpat yet. I also got a couple of dresses for my niece so now we can match. My sister made me aware of this page and now I highly recommend patpat to others. Attaching a photo of one of the many dresses I've gotten so far.

Products used:
Dresses

Service
Value
Shipping
Quality
Thumbnail of user jipsaj
1 review
0 helpful votes
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December 15th, 2021

I have ordered family matching outfits for Christmas. Good quality. Liked the dresses. Special appreciation to customer care team. Quickly responding to the queries and trying their best to solve the issues as soon as possible.

Thumbnail of user amritak10
1 review
0 helpful votes
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August 10th, 2021

I was a bit apprehensive at first on whether to trust this site but having read so many reviews I thought I'd give a shot. I got 5 dresses, 3 for my toddler and 2 for myself all equating to £25. I received the products within 2 weeks and the quality is so good. I will definitely be purchasing again.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user martak29
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

Very positive experience ordering from PatPat. Most of the clothes were beautiful - exactly as expected, the rare few that didn't fit too well were submitted for a return and that was handled great by PatPat. Very impressed and will be ordering again.

Products used:
dresses

Service
Value
Shipping
Returns
Thumbnail of user jawariak
1 review
0 helpful votes
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July 14th, 2021

Being mother of a little baby girl I was searching for a place where unique style and affordable outfits will I find for my Little princess. Last month (june) I stumbled over the Patpat website. I searched all the website and started loving it. Without a second thought I started added dresses to my bag and did shopping of worth *******+. Received my order yesterday and can't stop seeing it again and again. Desperately waiting to try them on my daughter.
Thank you so much Patpat.

Tip for consumers:
Highly recommended

Service
Value
Shipping
Quality
Thumbnail of user leilad25
1 review
0 helpful votes
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September 27th, 2021

I'm a regular customer of patpat. Items do wash well and are good quality for the price. The do great sales and value shipping, free if over a certain amount. Size sometimes can vary, also check the material things are made of, my baby wasn't so comfortable in the polyester things. Great variety. Customer service is great too. Overall very much recommend.

Tip for consumers:
Pregnant nursing new mothers and fathers

Products used:
Maternity, nursing, baby clothes, blankets and bottle cleaners

Service
Value
Shipping
Returns
Quality
Thumbnail of user aimees107
1 review
0 helpful votes
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July 7th, 2021

I bought a number of items for my little ones, clothes and toys and can honestly say I can't believe I haven't bought from there before! I will be doing now! I was so impressed with how quickly my parcel arrived and the quality of the clothing is lovely, the toys are fantastic and such reasonably priced!

Products used:
Clothing, a playmat and tummy time toy! Everything that I bought was great

Service
Value
Shipping
Quality
Thumbnail of user mariap1701
1 review
0 helpful votes
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July 19th, 2021

I find their outfits are of a great quality, are cute and I love their colour.
My girls were so excited when they saw them and my little tried one on straight away and didn't want to take it off.
True to size and wear really cute!

Tip for consumers:
Good

Products used:
All of them for my girls

Thumbnail of user jyotikar
1 review
1 helpful vote
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June 23rd, 2021

I have been a pat pat customer for over 2 years.
I have a 4 year old daughter and a 21 months old son.
I have frequently bought from pat pat for my children because the material used to make the outfits are very soft and lightweight.
My children look fabulous in them and most importantly they are comfortable in them.
The prices are soo reasonable for all the trendy fashion you can shop which is a huge bonus for me
I will buy again and recommend it to anyone.

Products used:
Dress, shoes, hats, coats

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariai329
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

I made 3 orders so far from Pat Pat and I'm happy with all the products.
In my last order, one pair of trousers came with a stain on, but I sent a message to their Customer Service and Kristian C. Helped me and issued a refund.
Definitely I will buy more from PatPat!

Thumbnail of user jockb5
3 reviews
0 helpful votes
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October 10th, 2022

Cute costumes for kids of all ages. We bought lovely costumes for Halloween there, and the quality is outstanding. Besides, everything was shipped to the US in just 1 week! If you have kids or looking for a cool gift for a kid, this store is your best bet!

Thumbnail of user clairec301
2 reviews
0 helpful votes
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June 27th, 2021
Verified purchase

I love PatPat! I have found the most comfortable bra at a unbelievably affordable price but that's not all.

I had some problem with some items being too small, too big or that just did not look right on me. And they helped me the best possible ways to find my size or to solve the problem. Conclusion: my experience as a customer with PatPat is great and stress free.

All the items that I have bought are of good quality and always at a cheap price.

PatPat lituarly helped me with my 'pregnancy wardrobe'.

Thank you PatPat!

Products used:
I use or gifted them all. Thank you again PatPat!

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurah1994
1 review
0 helpful votes
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October 5th, 2021

I recently bought a few dresses for my baby using the PatPat App and I LOVE THEM! They are a good fit and nice quality. We've received compliments from family and friends asking where did we buy her clothes. I definitely recommend and will be buying more.

Tip for consumers:
Use the app tin order to get better discounts

Products used:
Baby dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user gulshana3
1 review
0 helpful votes
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July 6th, 2021

I have ordered several times from paypat for my babies as well as for my maternity outfits. My experience with them is really awesome. Their delivery timings are great, quality, stuff, is so soft and comfy. True sizing, easy to wear and wash. I highly recommended to shop from patpat for ur little ones

Products used:
I ised clothes for my daughter, blanket, and maternity dresses and bras for myself

Service
Value
Shipping
Quality
Thumbnail of user joannas215
1 review
0 helpful votes
  • Send Message
July 21st, 2021

PatPat Service Team did an exceptional work in communication and resolving the issue of a delayed package which I thought was missing. The way these people were giving my answers, trying to find out whant went wrong and constantly follow up with me, was beyond proffessional! Very very polite and kind through emails. Amazing but yet true! I declare myself a huge fun of them! Thank you all :)

Tip for consumers:
One the most reliable websites to order online products with excellent quality, low prices and amazing service Team :)

Products used:
Many Categories of products: Clothes, Kids accessories, shoes, jewelery etc

Service
Value
Shipping
Returns
Quality
Thumbnail of user kiraw15
1 review
0 helpful votes
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January 11th, 2021

I love patpat the clothes are always of a high standard. I recently had to return some items and instead they refunded me and did not want me to send them back as i would have to pay for the return. So kind thank you susie B!

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