Your rider delivered my items to my old address yesterday. I placed this order a couple of days ago and as soon as I placed the order and noticed that my address has not been changed, I edited it right away so that your team gets the new one. I even replied to the order confirmation to confirm that your team recognizes that I changed my address and you guys said yes.
I texted your rider to coordinate with Zalora to get my new address simply because I do not feel comfortable giving my address to a stranger- not knowing if he's really from Zalora. It's not a hard task, he just needed to get my new address from whichever department. He said yes but today he called me again to get the new address which doesn't make sense because I already told him yesterday to coordinate with your team to get it... And then lo and behold I got shocked to hear your rider cursing me over and over ranting about how I constantly change my address when this is just the first time I ever changed it. Apparently, he forgot to hang up. I wasn't able to record the beginning because I do not have the intention to record our conversation but I was able to record most of it. Your employee is not a happy employee to be cursing a customer because of a simple matter. Clearly Cris Legazpi hates his job so much that he gets agitated over a customer not giving him a sensitive information he is requesting for.
The call got disconnected and he called me again. I told him that I heard everything but he was proud and did not apologize. The weird thing is he forgot to hang up again and I was able to record our conversation for the second time with him on the background cursing me even more.
Not sure if he did it intentionally because he never said "bye" on those calls he made to me but I have attached the recordings to the email I sent Divine (a supervisor from your customer service department) for your reference.
After all, you guys offered me a 20% freaking discount. What a joke!
THIS WAS FROM MY PREVIOUS REVIEW.
" Though im starting to doubt Zalora products.
I can't help it but i ordered again specially when there is SALE happening.
Few days ago i got my (5) fifth purchase. It's Nike Vintage gym hoodie and a pair of jeans from other brand. The details on the jeans that i ordered was different from the one i read on zalora's shop. It shows cropped low rise jeans. I got a Mid- waist Ankle lenght jeans. The nike hoodie is nice. The details is the same on the picture. But i noticed the zipper is not the kind Nike would use. So i started googling for other images and even checked nike web store and other retail online shop. It's different. The zipper has a nike on it and its made of metal. Mine is like plastic and has ykk. Also the string on the hood is long compared to what i've seen. I dont know why or did nike released another version of it. Now im confused. I still have the 30days return period but instead of returning the items and the hassle i'll just keep them.
I think all the items that i have purchased on sale if not fake its a factory defect items.
Discounts i got from each items starts from 20% - 30%..."
I JUST MADE A QUICK VIDEO REVIEW ON THIS ITEM.
Check the link below
Nike Gym Vintage Hoodie
https://youtu.be/w2c70_W86-E
Converse Chuck Taylor All Star
https://youtu.be/fytjg00BvjI
FIRST TIME KO MAG ORDER. MABILIS NGA DELIVERY KASO YUNG ITEM FAKE! FAKE NA FAKE! FAKE YUNG ADIDAS RUN80S NA BINILI KO SAKANILA. SAYANG LANG 1900 KO! NOT RECOMMEND TO OTHER SHOPPER THIS ZALORA. KAKASAD SAYANG PERA. NANLOLOKO LANG NG TAO. PINAGPAGURAN NAMIN. TAS LOLOKOHIN NIYO LANG KAMI. WAG NA KAYO MAG ORDER DITO. SAYANG LANG MGA PERA NIYO. BUTI PA LAZADA AUTHENTIC. DI GAYA NG ZALORA MADISCOUNT NGA FAKE NAMAN MGA ITEM!
I love shopping in Zalora.Its trusted online shop.
Un vans ko n binili COD nkaplastick lang kaya dumating sakin gusot at sia na ang box walang label na nakaikot sa sa butas ng sintasan. Nakakinis lang parang gamit na nakalabas pa un glue sa gilid hindi ko alam kung orig or fake. Pero di ko gusto ang product di maganda packaging at un shoes ay walanh etiketa na vans pati sticker sa loob wala.
1week nako ngeemail sainyo! Pero wala pa din kau reply! Ang laki ng return at refund items ko worth 2900! Returning customer nio ako tapos ganito lang kahirap mgrefund sainyo! Gusto nio lang kumita kahit mkapang loko na kau dahil sa ginagawa nio mauubusan kau ng loyal customers nio! Ibalik nio pera ko marami na pala reklamo pagdting sa refund items! Kakapal ng mukha nio, pinghirapan nmin yun pera nmin!
I order twice ung unang order ko iba ang pinada sa order koIka 2nd time ako nag order skirt lang dumating wala ang blouse at iba ang size sa pinadala. Ayusin niyo ang service niyo at madadala mg customer masaige pa talaga sa mall mamili..
Ang hirap mag return ng item sakanila, na sila naman nagkamali! Grabe, ayusin niyo naman sana. 2 weeks na wala parin pumipick up!
ZALORA, pinili kong REFUND METHOD ay bank deposit.
Bakit kalahati ng binalik niyong bayad ay bank deposit sa BPI, tapos yung kalahati Zalora Wallet?
Gusto ko isoli niyo nang BUO yung cash ko! Bakit pa kayo nagpapapili sa customer ng CHOICE kung either bank deposit or Zalora wallet yung refund, lumg kayo rin naman magdedesisyon kahit ayaw ng customer?
Overview
Zalora Philippines has a rating of 2.3 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zalora Philippines most frequently mention customer service and next day. Zalora Philippines ranks 197th among Women's Clothing sites.
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- Manila, BE, Philippines
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members