Zappos

They're very bad for business you can make an account know your password they will freeze your account and cancel your first purchase for strange activity

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

Their vast selection, speedy delivery, and top-notch customer service make every purchase a delight. Shopping here is always a win-win experience!

I placed an order for a pair of Brooks tennis shoes on Feb. 25. They said they would be delivered by March 1. I called on March 2 when the shoes still had not arrived and online my order still said "processing". Nobody could see if my shoes had been shipped or not but said they should arrive by March 4. They told me there were no more in stock, but that the pair I was waiting on could be one of the ones that had been in stock. On March 3, they sent me an email canceling my order and telling me it would take 2-10 days to refund my money and sending me a $15 coupon. I am still waiting for my money to refund. On the phone, they assured me if it had to be canceled, they would "take care if me". I can assure you that sending me a $15 coupon and taking forever to refund my money is not "taking care of me". Buyer beware.

Ordered a pair of flip flops and signed in with my Amazon account and paid through Amazon got an immediate order confirmation, the next day got a shipped notification with tracking and a delivery date they were delivered two days later as promised I just bought another pair

Zappos used to be my preferred store for buying shoes due to their excellent service. However, their quality of service has declined significantly. They no longer offer overnight shipping, and their overall service has deteriorated. Unfortunately, Zappos, I'm now considering other options as one of your previously loyal customers.

I have been a customer of Zappos for many years. As soon as Amazon bought this company, they went straight downhill. I have placed orders that never arrive as promised or just do not arrive. I will no longer be doing business with this company.

This mob seem to be running some type of scam. They seem to be affiliated with 6pm.com, as we have tried to order from both sites, only to receive the same message from each of them. I'm not 100% sure how the scam works, but they want to get an "Approval" number so they can charge your bank account whenever they like. I had already confirmed with my bank that the transaction was legitimate, so there should have been no need for an "Approval" number. Shoes were never received, and support is very hard to contact, and slow to respond.

Used to be a very frequent customer. Now it's like sending a message in a bottle. Order was supposed to be here yesterday, now "delayed" in transit. How do I know this means lost? Because it happened the last time too. Over a week to get $ returned if I cancel, and I can't just get a replacement sent. Need to wait until it turns up. Never again. Bozos you imp*tent scum

As major new customer I purchased a pair of New Balance shoes and all was in order they came brand new w/labels! I placed a second order and it was very obvious that these shoes were worn before with no labels, crimped and tied shoe laces, even one of the heel cups was creased. When brought to customer service agents attention there was total disregard!
I am out $100. For this company and I. Will never buy from them again!

I place an order decided to cancel it right away they took close to 200 dollars out of my bank account. There policy states 2-10 days refund will be put back. They actually take 10 days to refund you the money back. You are better off making the dispute thru your bank and getting the money quick instead of those 10 days.

Ordered a pair of $110 work shoes which arrived quick but noticed immediately they were doctored to "look new"
That's a really huge rip off especially at $110. If you read this and still order from ZAPPOS then you deserve to be taken advantage of.
Totally unethical for a business to literally scam ppl out of big money, we're not talking a few bucks.

Excellent customer service, among the best I've had, my Vans shoes arrived with soles already damaged (coming off of the shoes' body slightly), and they refunded me the same day I wrote them, without making a fuss, and they let me keep them. Very appreciated.

Not the best overall price but has free returns. For someone who shops primarily online, that is important.
They do have good sales so overall a great site. I always check them and Amazon when I need shoes.

Zappos is the most amazing online company. I've placed 3 orders with them and always received my packages within 1 business day. Absolutely no complaints. Fantastic return policy and customer service. Highly recommend.

Recently purchased a bag, didn't work for me. I contacted zappos customer service and my issues were resolve quickly. I do think some items are highly priced, but shipping is fast and no hassle returns.

MM

I filled out an app and was told by C Wingfield I didn't fit in with the young people or there culture. Lol lol what a crock. And if I wanted to for the last time wait 6 months. That company thinks it's the royal family. And they quality of goods are far from it.

Ordered a pair of new running shoes thinking I was getting a good deal with the free ground shipping only to find out if I had ordered it on their mobile app I would have received free next business day shipping. Chatted with customer service who said nothing could be done to cancel or change the shipping because their orders process after 15 minuets. Very unhappy.

I ordered a pair of hoka recovery sandals June 11 and it is July 5 and I have not received the sandals. Called customer service twice already; first time they assured me that the sandals would be delivered in 2 days, and I would be getting them before my trip. Nothing, these thieves took my money for 3 weeks since I can't find a way to cancel to get my money back. I have been on hold for long time just to cancel. I will never trust this company

I used to love buying from Zappos and am a VIP customer. Ordered a Xmas gift on December 11. My orders as a VIP are supposed to have one day shipping. No package 5 days later so I called. The first clueless rep had zero idea of what the issue was so asked me to call back. Excellent service. Rep this morning tells me the item is shipping in late January. How convenient for a Xmas gift. Horrible service and the lack of disclosure of a late shipping date when ordering is ridiculous. Shame on you Zappos, a former VIP customer

Horrible company to deal with. You order, they give you an order number & date of delivery, But then they cancel the order because you did not use your Amazon credit card! I simply wanted to keep Zappos & Amazon separate, so I used another card. They NEVER notified me that they cancelled my order for that reason! Then it took almost 1.5 HOURS to find out why they wanted to do that,over the phone. Absolutely NO customer service from this company at all. Kickbacks between the two of them?

Bought a pair of SAS for my elder parent and wanted to order through Amazon Prime as the return policy, if needed, is much easier. However, this third party charges regular price of 154 dollars and sends the shoes thrown in a brown box with tissue paper. The value of this shoe decreases in an open box and might not even be authentic. Shame on them. Will never order from them again and now have to return the shoe and order from the manufacturer.

I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them.

Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice. No text no email, no change in order status. If I never called them I'd be looking for a truck each day.

Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.