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Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.
Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer
ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.
Received a long-awaited parcel. I used very satisfied. The quality is excellent! Members responsive. Sent after payment quickly
Have ordered from Zappos for 6+ years. Never a problem - always just what is advertised and friendly, helpful customer service
Zappos sets the standard for high quality customer service, ease of shopping, and their products are great! I highly recommend this company.
Nice jeans and great service, just shrunk in wash.
Also did not like the colour that much as it faded.
Overall 3 out 5.
Ordered only once so far, but became an instant fan! Rarely do you find service like that. I guess, we all are gonna be spoiled.
If you ever have a bad experience with Zappos their customer service is top notch and will make it right!
Always a pleasure. Quick shipping and service. Every type of product you can imagine. Great pictures on the site.
First time ordering shoes online and was really happy. I will use them again for sure. Their return policy also helps.
Great collection, the staff was really helpful. I will definitely shop again. Amazing quality product. It's perfect very eye catching and appealing.
Easy returns and no BS with this company! A++++ all the way. I have been ordering since 2012 without an issue
Love zappos. I shop there so often. Better deals than amazon half of the time and super happy with everything
Never had a bad experience with Zappos.com. Wonderful selection of items. The website is super easy to use. Returns are no problem.
Awesome site design. Great product selection. Prices tend to be higher than other sites, but availability makes up for it
Greatest return policy. They even took my order back after 365 days and gave me a full credit. Unbelievable. Great prices too.
This is a "Titan" of clothing websites. The prices are SUPER competitive and COMPLETELY COMPARABLE to ANY brand name watch on it's home site; I was pleasantly surprised!
Love your company culture and values! Also, my experience buying a pair of shoes was great. Thank you!
I absolutely love ZAPPOS! This is my first time putting shoes here, they are amazing. Highly recommended!
They should be careful about their shipping timing and customer satisfaction. Otherwise all are ok. Thanks
Product was good but too expensive. I could have purchased same item from Amazon at much cheaper price.
I like permanent things. This site is stable in the quality of its service. As usual on-time delivery and a pleasant small bonus. Thanks!
Very effective and efficient process, professional assistance on first order was amazing, ordered items turned our perfect, delivered as promised.
Love these Site's! I bought from Zappos.com and wear them for traveling. Highly recommend ordering a 1/2 size up.
Zappo's is fast and easy. Smart website, but prices are high. I love to shop on the internet, but I love a bargain even more!
Daughter buys from Zappos and Happy with their sercive and great pricing. Twice she changed her mind on style and a quick and easy exchange
Good Customer Service, I brought a pair of shoes from them, they were very comfortable with fair price, I really like it
Zappos is a leading online shoe seller and is owned by Amazon.com.
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