Zappos

Cool store!

No complaint at all. The quality of shoes is great. They are so convenient and I actually do not feel them while wearing. Very satisfied with my purchase which is not that high - less than $100. Thank you!

Great experience, they've got a great selection to choose from. Glad they have free shipping - that way I can figure out what size shoe I need in which style. Just can't always predict it so their return policy rocks!

I really needed a pair of winter boots and ordered 5 from Zappos. I intended to keep at least two. None fit. They took all back - paid for the return shipping... fast refund - WOW! Wonderful experience on returning. I will definitely order again.

I liked their customer service. I noticed that if the product has lost its presentation, then they calmly make a return without too much fuss. But so far everything has come to me of high quality, although I have ordered several times.

Super online business. They make it very easy to return shoes that don't meet your expectations. They have an extensive selection and good prices. The clothing is a bit high though. Great checkout too.

I like the selection but I'm not really happy how they're distribution works. If I order multiple shoes, it either takes a long time or I have to pay extra for shipping. Only use them if you want to get 1 pair. In which case they are great.

This is my favorite online store to buy shoes! Ordered some simplehuman® products here and got free ground shipping (365 Day Returns are also FREE). The package arrived in 2 days flat. Amazing. Will shop here again!

This is a great place to buy shoes. They have designer brand shoes that typically sell cheaper than the designer sites. They guarantee their products. Usually receive product within 1 or 2 days! I also love their return policy. You have one year to return your purchase as long as it is returned in "new" condition in original shoe box. They will give you refund or store credit - your choice. I've been shopping with them for 4 years and have NEVER had any problems. Excellent customer service! One time I didn't receive my purchase within 5 days. Called to inquire and they sent another pair of the same shoes right away. No questions asked! They didn't even ask me to return the missing shoes if they ever came in - which they did eventually a month later. I highly recommend this site!

I don't know what else Zappos.com can do to please me more... Maybe send flying fairies to unwrap my new shoes and bluebirds to put them on my feet? Really! Zappos is so wonderful. They have my business for life! You get the lowest prices anywhere, no tax and free shipping both ways for a full 365 days. They ROCK!

Zappos gives you one of the best web shopping experience - free, fast shipping both ways, great customer service and good inventory. The prices are not always competitive though, but definitely not too overpriced.

Ordered a pair of shoes that were shipped out on a Sunday, which most businesses don't do. I got them on Tuesday, way under the 4-5 day projected delivery. There were too big so all I had to do was go online and print the return label and drop it off at UPS. Ordered two pairs this next time to make sure at least one fit, and returns are so easy I might as well! Received them two days after the order! Incredibly quick! They shipped UPS Next Day Air at no request or cost of my own. No tax (or it's already included or something) and free shipping. Great shopping experience!

Zappos makes buying shoes really simple, and they've got great prices as well. I've scoured the web for certain items and always found that Zappos offered the best deal, or equal pricing, and so I now trust them and don't even bother looking around. When I've had a return it's been without issue.

This site is absolutely amazing when it comes to every aspect of shopping online.
Free shipping both ways so I don't hesitate to order something when I'm not absolutely sure about the fit.
I always, always, get my merchandise on time if not early! How amazing is that.
Their Customer Service is also extraordinary. Something I think is sorely lacking today. They send emails to advise you of Order Receipt, ship date, etc, so you don't think your order fell into a black hole and no one is paying any attention.
And the Website is attractive, informative, and easy to use. More positive facets than there's room for here.
Shop Zappos for your shoes. There's no downside.

Zappos has the best customer service of any company I have ever dealt with. Free shipping both ways and they are excellent at putting my refund back in my account very quickly after I send something back.

I love Zappos! I have been using them for years. The shoes come super fast, no kidding. I have placed an order and received them the next day on my doorstep! Fantastic! Also, free shipping BOTH ways. How could you possible go wrong? Unless they are out of your size. But even then they will let you know when it's back in stock. So for many more years I plan on shopping with Zappos!

Awesome experiences at zappos with fast delivery and satisfactory return policy. What's worth mentioning is the amazing customer service, which makes you feel at ease while enjoying the perfect product.

Best website ever! The free shipping both ways and NO question returns is amazing! I can order two sizes, try them on and send back the ones that don't fit. I will sometimes choose Zappos over higher priced sites because the customer service is SO fantastic! :)

I haven't used Zappos lately but I can't think of a better service when I'm shopping for shoes. Nowadays it is hard to get support and advice from clerks when you're trying to buy the right pair of shoes, not so with Zappos where you can chat on line or via email, besides they carry some of the best brands in the market.

Love this store/site. I have purchased several pair of shoes over the years and the few times they did not fit, Zappos sent me a return box and exchanged sizes with zero problems. And their customer service is friendly, professional, and pleasant.

They're that good. Always engaging, funny, and incredibly personable. Whatever they are paying at their call center isn't enough. The stories are legendary and definitely recommend youtube'ing a view videos to see what I'm talking to. I imagine it's a dream job, but recently bought a birthday present for my fiance and there was a bit of a mix up and they went above and beyond to correct it (while putting a smile on my face). 5 stars and loyal customer for life!

These shoes are great! I love the color and style. They fit true to size and do not require any breaking in. The inside of the shoe is very comfortable, soft and provides good arch support. My feet feel supported throughout my entire day at work.

Everything I've ever bought has been at my house within two days. Also, once I had to return sunglasses that were too small and it was so easy to do and they credited back my account quickly. Great company and service

Zappos wins my heart! I order a lot & will be a repeat customer. They answer their phones PROMPTLY. No long holds. They ship quickly & make returns easy & free! I'm not afraid to try things to make sure they work as it's sometimes the case with online ordering. I wish more companies would adopt their customer service techniques. Everyone is friendly. I've only once received a product with a flaw, but they made things right immediately without causing me a hassle. Absolute best customer service.