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    Zappos

Zappos

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Overview

Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.

Positive reviews (last 12 months): 25%
Positive
3
Neutral
0
Negative
9
View ratings trends
17
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How would you rate Zappos?
Top Positive Review

“Excellent Customer Service and Selection”

Rekhmir S.
4/2/24

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

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Top Critical Review

“BUYER BEWARE”

Bruce B.
11/7/24

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

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Reviews (722)

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Reviews that mention popular keywords

return policy (61) customer service (194)
Thumbnail of user carolynb72
New Jersey
2 reviews
0 helpful votes
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January 1st, 2017

Easy to order and easy to return. A reliable company

Thumbnail of user pauld142
California
11 reviews
34 helpful votes
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February 3rd, 2016

Great selection and insanely great customer service.

Thumbnail of user frans11
France
2 reviews
1 helpful vote
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January 14th, 2013

Shoes shoes shoes! This website is dangerous! Great shoes at affordable prices.

Thumbnail of user thomasc93
Australia
2 reviews
15 helpful votes
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September 4th, 2015

Shipment is always on time. They never let my down. Keep it up.

Thumbnail of user travisi2
New York
5 reviews
4 helpful votes
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July 2nd, 2015

I have always been amazed by Zappos. They are one of the best at customer service.

Thumbnail of user rustys12
California
3 reviews
3 helpful votes
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July 1st, 2015

Their sales are weak now and most stuff is full price.

Thumbnail of user jeanh30
California
24 reviews
28 helpful votes
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June 13th, 2015

Zappos has always been a good place to shop online.

Thumbnail of user barryk18
California
10 reviews
10 helpful votes
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May 20th, 2015

This store is the epitome of customer service. WOW!

Thumbnail of user londaj
Virginia
6 reviews
17 helpful votes
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October 6th, 2015

Fast delivery, exactly as described awesome return policy...

Thumbnail of user marilynf7
Canada
6 reviews
6 helpful votes
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September 20th, 2015

Love Zappos. Just sad they stopped shipping to Canada.

Thumbnail of user zoeh5
GB
2 reviews
8 helpful votes
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August 29th, 2015

I think its a big and can compete amazon in next few years

Thumbnail of user susant53
Texas
2 reviews
1 helpful vote
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August 23rd, 2015

Prompt shipping, excellent condition, no hassle returns.

Thumbnail of user lindag81
Texas
3 reviews
9 helpful votes
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August 15th, 2015

Ease if purchase and return makes this a perfect company to order from.

Thumbnail of user jackelinem
Texas
2 reviews
5 helpful votes
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August 15th, 2015

Fast shipping and reasonable prices for brand names

Thumbnail of user harryc36
North Carolina
2 reviews
9 helpful votes
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August 1st, 2015

Services of Zappos are good, but they can improve more.

Thumbnail of user deborahk22
Arkansas
9 reviews
0 helpful votes
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July 26th, 2015

Always pricey in my opinion, but otherwise, very good online seller.

Thumbnail of user maryw99
Netherlands
5 reviews
2 helpful votes
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June 15th, 2015

Great return policy, but the prices are little high.

Thumbnail of user williams685
New York
5 reviews
8 helpful votes
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April 17th, 2016

Ordered some shoes but the wrong size came. Guess I should not do shoe shopping online

Thumbnail of user bjw2
Utah
11 reviews
44 helpful votes
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April 27th, 2015

These guys are quick, and courteous on returns (plus they pay the return shipping).

Thumbnail of user mindyl4
Canada
3 reviews
1 helpful vote
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May 8th, 2015

I like their return policy. No nonsense, and they include a shipping label. What could be better?

Thumbnail of user sallyc10
New York
4 reviews
8 helpful votes
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April 11th, 2015

I have never been disappointed with Zappos! Great company!

Thumbnail of user rm112
Maine
2 reviews
11 helpful votes
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September 3rd, 2016

I've ordered from Zappos multiple times and am always pleased with the outcome.

Thumbnail of user kristieb9
Michigan
1 review
0 helpful votes
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August 31st, 2016

They handled my matter in the fastest, best way... I am so very happy with this company!

Thumbnail of user leat21
Brazil
3 reviews
5 helpful votes
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November 21st, 2015

Shop here all the time free shipping both ways is great!

Thumbnail of user nancyg51
Maryland
6 reviews
32 helpful votes
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October 25th, 2015

What a grea way to shop! No hassle purchases or returns. Prices high.

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Zappos is a leading online shoe seller and is owned by Amazon.com.

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