Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.
Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer
ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.
Shoes shoes shoes! This website is dangerous! Great shoes at affordable prices.
Shipment is always on time. They never let my down. Keep it up.
I have always been amazed by Zappos. They are one of the best at customer service.
Fast delivery, exactly as described awesome return policy...
Ease if purchase and return makes this a perfect company to order from.
Always pricey in my opinion, but otherwise, very good online seller.
Ordered some shoes but the wrong size came. Guess I should not do shoe shopping online
These guys are quick, and courteous on returns (plus they pay the return shipping).
I like their return policy. No nonsense, and they include a shipping label. What could be better?
I've ordered from Zappos multiple times and am always pleased with the outcome.
They handled my matter in the fastest, best way... I am so very happy with this company!
What a grea way to shop! No hassle purchases or returns. Prices high.
Zappos is a leading online shoe seller and is owned by Amazon.com.
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