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    Zappos

Zappos

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3.0 (722 reviews)
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Overview

Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.

Positive reviews (last 12 months): 25%
Positive
3
Neutral
– 0
Negative
9
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How would you rate Zappos?
Top Positive Review

“Excellent Customer Service and Selection”

Rekhmir S.
4/2/24

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

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Top Critical Review

“BUYER BEWARE”

Bruce B.
11/7/24

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

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Reviews (722)

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Reviews that mention popular keywords

return policy (61) customer service (194)
Thumbnail of user angelog13
Angelo G.
Florida
2 reviews
0 helpful votes
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“Best shoe store”
May 5th, 2016

Always have what I'm looking for free shipping next day delivery

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Emily H.
Montana
6 reviews
34 helpful votes
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“Love this site”
August 20th, 2016

Order shoes and clothes, easy to return if not right. No hassle.

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Narissa M.
New York
3 reviews
8 helpful votes
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“My favorite shoe site”
November 1st, 2016

Have been shopping with them for years. Highly recommend.

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keith c.
Missouri
2 reviews
21 helpful votes
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“Great purchase.”
March 17th, 2016

I have bought many shoes from here and always a pleasure.

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Pat S.
Florida
6 reviews
4 helpful votes
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“Very good news on shoes”
August 6th, 2016

Return policy can not be beat
Always fair and quick

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Noel S.
Virginia
5 reviews
10 helpful votes
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“Love Zappos”
January 7th, 2017

Best delivery return policy ever! I love using Zappos!

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Becky W.
Massachusetts
2 reviews
2 helpful votes
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“Wonderful!”
April 7th, 2017

Pays for shipping both ways, does not "forget" to credit your account when you send returns...

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teresa l.
New York
2 reviews
4 helpful votes
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“Love!”
September 21st, 2011

Love! Great customer service and quick shipping! I'm also a VIP member :)

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Tray R.
New York
4 reviews
12 helpful votes
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“I like their selection”
February 16th, 2011

I like their selection. There shoes are a bit pricey.

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Candy M.
Norway
6 reviews
17 helpful votes
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“Really enjoyed shopping on this site”
January 21st, 2011

Really enjoyed shopping on this site. Plenty of shoes to choose from.

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Thumbnail of user wenjiet
Bea T.
Singapore
4 reviews
5 helpful votes
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“Cool site, fast shipping and great customer service”
September 19th, 2012
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john t.
Florida
7 reviews
6 helpful votes
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“Quick, delivery and good support”
October 24th, 2011

Quick, delivery and good support. I have shopped here many times

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Jessica W.
GB
5 reviews
3 helpful votes
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“Best customer service hands down”
May 29th, 2014

Best customer service hands down. Love these guys!

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Debi M.
Illinois
3 reviews
1 helpful vote
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“Excellent customer service and fast delivery”
July 26th, 2011

Excellent customer service and fast delivery. Great assortment of shoes. Love this site.

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Lindsay M.
Oklahoma
6 reviews
11 helpful votes
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“Love their website design and super fast shipping!”
April 15th, 2011

Love their website design and super fast shipping! Returns have been easy as well.

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sally c.
New York
4 reviews
8 helpful votes
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“Great deals as always”
April 11th, 2015

I have never been disappointed with Zappos! Great company!

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Dana Q.
Kansas
2 reviews
2 helpful votes
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“Great site!”
April 3rd, 2015

Excellent customer Service!
Super fast delivery! Items are always as presented on line.

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TANYA W.
North Carolina
1 review
0 helpful votes
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“Item quality was better than expected”
March 1st, 2012

Item quality was better than expected. I am a return shopper.

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Terry L.
Illinois
2 reviews
1 helpful vote
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“Fast service”
December 30th, 2013

Fast service. Got what I ordered- not a knock-off!

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Yellen R.
Illinois
3 reviews
13 helpful votes
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“My favorite web shopping site, others should look up...”
July 13th, 2011

My favorite web shopping site, others should look up to zappos!

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Thumbnail of user jessican2
Jessica N.
California
4 reviews
12 helpful votes
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“Free shipping AND always reliable customer service”
September 12th, 2011

Free shipping AND always reliable customer service. This is the best site for shoes!

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Thumbnail of user marys32
Mary S.
Texas
4 reviews
6 helpful votes
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“You can trust this site!”
July 27th, 2011

You can trust this site! An ethical company with outstanding service.

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Thumbnail of user gillh2
Gill H.
Japan
5 reviews
6 helpful votes
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“Zappos has some of the most beautiful shoes, and they...”
November 5th, 2013

Zappos has some of the most beautiful shoes, and they have very nice customer service.

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Thumbnail of user vijayp2
Vijay P.
Florida
6 reviews
4 helpful votes
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“Excellent product at reasonable price with on time...”
March 26th, 2013

Excellent product at reasonable price with on time delivery.

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Thumbnail of user alisonf6
Alison F.
Sweden
3 reviews
5 helpful votes
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“Now i know why they offer free shipping...”
October 24th, 2014

Now i know why they offer free shipping... it take a long time to get your package.

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117 reviews are not recommended

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Zappos is a leading online shoe seller and is owned by Amazon.com.

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