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    Zappos

Zappos

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Overview

Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.

Positive reviews (last 12 months): 25%
Positive
3
Neutral
0
Negative
9
View ratings trends
17
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How would you rate Zappos?
Top Positive Review

“Excellent Customer Service and Selection”

Rekhmir S.
4/2/24

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

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Top Critical Review

“BUYER BEWARE”

Bruce B.
11/7/24

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

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Reviews (722)

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Reviews that mention popular keywords

return policy (61) customer service (194)
Thumbnail of user gillh2
Japan
5 reviews
6 helpful votes
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November 5th, 2013

Zappos has some of the most beautiful shoes, and they have very nice customer service.

Thumbnail of user vijayp2
Florida
6 reviews
4 helpful votes
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March 26th, 2013

Excellent product at reasonable price with on time delivery.

Thumbnail of user danaq3
Kansas
2 reviews
2 helpful votes
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April 3rd, 2015

Excellent customer Service!
Super fast delivery! Items are always as presented on line.

Thumbnail of user alexas6
Oregon
9 reviews
13 helpful votes
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March 25th, 2014

Good site for online shopping!
I love their shoes and clothes!

Thumbnail of user alisonf6
Sweden
3 reviews
5 helpful votes
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October 24th, 2014

Now i know why they offer free shipping... it take a long time to get your package.

Shipping
Quality
Thumbnail of user mavc
Connecticut
3 reviews
2 helpful votes
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December 28th, 2016

Great customer service it would receive 5 stars if they did price matching.

Thumbnail of user kelleew
Florida
2 reviews
3 helpful votes
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February 20th, 2015

Too busy to go shopping in stores. Love the easy exchange and videos.

Thumbnail of user cield
California
9 reviews
5 helpful votes
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October 11th, 2016

Just wish they had more sizes for sterling silver jewelry.

Flex pays are great.

Thumbnail of user toniw14
Arizona
3 reviews
32 helpful votes
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October 4th, 2016

May be a bit more expensive sometimes but Zappos and the people that work there are awesome

Thumbnail of user brucef23
New Jersey
4 reviews
7 helpful votes
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February 27th, 2016

Could have more color options on shoes, but I'm happy with what I got :)

Thumbnail of user karissar1
Texas
4 reviews
3 helpful votes
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May 2nd, 2016

Competitive prices, good products, quick shipping, easy returns

Thumbnail of user jamesn26
California
3 reviews
12 helpful votes
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Thumbnail of user karenm179
New York
2 reviews
4 helpful votes
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January 15th, 2016

Very fast shipping. Love the return policy as well.

Thumbnail of user alisonh20
North Carolina
2 reviews
0 helpful votes
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January 15th, 2016

Great shipping. I love how fast they are with every order. Keep it up!

Thumbnail of user markp120
Illinois
2 reviews
10 helpful votes
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January 10th, 2016

All buying experience in Zappos has always been positive. They have great customer support.

Thumbnail of user sauda5
Pakistan
26 reviews
15 helpful votes
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January 6th, 2016

This site has nice variety of clothes that's amazing for me.

Thumbnail of user samk70
France
8 reviews
192 helpful votes
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December 21st, 2015

I ordered pair of shoes form them some time in the past. They were very nice quality

Thumbnail of user natek42
Brazil
4 reviews
2 helpful votes
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October 25th, 2021

Zappos est le meilleur site en ligne pour acheter des chaussures. Une fois commandé la livraison est rapide. Le service est super. J'ai adoré la collection de chaussures qu'il a. La qualité est excellente. Vaut l'argent. Recommandé à des amis.

Thumbnail of user jaciras
Brazil
1 review
2 helpful votes
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October 27th, 2018

Eu comprei e fui bem atendida desda a primeira compra, estou sastifeita produto chegou antes do prazo estabelecido, produto igual o da foto do anúncio, vou continuar comprando

Thumbnail of user camilaa6
Colombia
1 review
1 helpful vote
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May 23rd, 2019

Muy buena atención y aparte muy lindos todos sus productos, si lo recomendaría, sin embargo sus precios podrían ser un poco más asequibles para cualquier tipo de persona, lindo todo!

Thumbnail of user peterc1721
Virginia
4 reviews
3 helpful votes
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July 4th, 2022

Ottimo negozio. Grande scelta di prodotti, prezzo ragionevole, personale competente. Sono rimasto piacevolmente sorpreso dal periodo di garanzia.

Thumbnail of user davidn1477
DO
2 reviews
0 helpful votes
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September 19th, 2021

Tiene unos buenos alticulos real mente y baratos Muy buena ropa de marcas que me encantaría comprar?

Tip for consumers:
Buenas condiciones de todo

Products used:
Todo buenos

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewt690
Australia
3 reviews
0 helpful votes
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November 17th, 2021

Excellent service client. Je l'aime absolument! Le service client tel qu'il était censé être. Ils ont une sélection fantastique. Site fabuleux!

Thumbnail of user neiad
Portugal
1 review
1 helpful vote
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August 10th, 2018

Vou recomendar a todos os meus amigos e familiares porque os produtos são de boas qualidades e vocês tem coisais muito lindo Amei de mais.

Thumbnail of user athenaa6
France
2 reviews
2 helpful votes
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October 27th, 2018

Ca te donne envie de faire plus de shopping. C'est pas cher mais de bon qualité. Service très sérieux

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About the business

Zappos is a leading online shoe seller and is owned by Amazon.com.

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