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Zappos

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Overview

Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.

Positive reviews (last 12 months): 25%
Positive
3
Neutral
0
Negative
9
View ratings trends
17
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How would you rate Zappos?
Top Positive Review

“Excellent Customer Service and Selection”

Rekhmir S.
4/2/24

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

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Top Critical Review

“BUYER BEWARE”

Bruce B.
11/7/24

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

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Reviews (722)

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Reviews that mention popular keywords

return policy (61) customer service (194)
Thumbnail of user thomasg1421
Finland
3 reviews
0 helpful votes
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November 18th, 2021

C'était si facile et rapide. Très bien, service très rapide! Je recommanderais certainement à n'importe qui. Excellent service client.

Thumbnail of user kareems28
Turkey
1 review
0 helpful votes
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April 29th, 2021

بالفعل كانت تجربة رائعة جدا ومميزة جدا وقضيت معظم وقتي في تصفح موقع رائع وجميل وصادق وموثوق اتمنى من الجميع الدخول والتفاعل معه

Thumbnail of user berenicec
KR
2 reviews
0 helpful votes
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May 10th, 2015

Servizio impeccabile, prezzo estremamente conveniente e prodotto di ottima qualità. L'ho già consigliato agli amici.

Thumbnail of user davidb8681
Netherlands
2 reviews
0 helpful votes
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September 6th, 2022

Auf der Suche nach etwas Hochwertigem und Bequemem, das perfekt passt, dann sind Sie hier genau richtig

Thumbnail of user daves233
Tennessee
7 reviews
13 helpful votes
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March 23rd, 2017

GREAT GREAT GREAT GREATGREAT GREATGREAT GREATGREAT GREATGREAT GREATGREAT GREATGREAT GREATGREAT GREATGREAT GREATGREAT GREATGREAT GREAT

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About the business

Zappos is a leading online shoe seller and is owned by Amazon.com.

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