Zappos

I've used Zappos on numerous occasions and have always received excellent products and service. If the item didn't fit right? No problem. Returns and exchanges are hassle free with the friendly people at Zappos. And shipping times are extraordinary. I usually get my order a day or two early.

I've ordered about 20 pairs of shoes from Zappos over the past 6 years. They are one of the best online retailers in the world. I've never had any trouble returning an item or issues with an order. Their shipping is so fast! I can always find the shoes I'm looking for on Zappos.com or Nordstrom.com. Zappos doesn't ship internationally yet, but since I've moved from the US to Australia, I hope they start soon!

I absolutely love ZAPPOS! Have been shopping with them for years. Their shipping speed is lightening fast! They back up their shoe guarantee with a 365 return policy. Additionally, returns are free! You can't really beat that policy. Whenever I purchase the wrong size on a particular shoe, ZAPPOS has a great exchange policy. They will ship you a new shoe immediately and give you some time (I believe 10 days) to return the shoe that doesn't fit.

Furthermore, every time I've contacted their customer service, I've always received the best support, friendly and helpful. Continue to do what you guys are doing and you will have lifelong customers like myself. I am completely satisfied each time I shop here.

Give them a try. You will NOT be disappointed!

Thank you Zappos for continuing to exceed my expectations.

All on-line retailers should take a lesson from Zappos! They have the best customer service, super fast shipping, an excellent return policy and no charge for returns. When I called to order a different size on an item, they sent it even before I returned the item that did not fit. Everyone at Zappos is friendly and helpful... you can tell they enjoy working there. And, I enjoy doing business with them and recommending them to others!

Zappos has the best customer service of any online company I have encountered. They are not the cheapest place to buy shoes, but it's definitely worth it to shop here. To be honest, I find it amazing that they don't charge even higher prices for the shipping perks and free return policy. Items arrive within 1-2 day in my experience. Shipping is free and returns are free as well. I shop here knowing that I will have a great selection, superb quality, and wonderful customer service. You feel valued as a customer when you buy anything from them and that is hard to come by these days. I highly recommend Zappos!

I have ordered from Zappos so many times--both shoes and clothing. I signed up for the VIP program, which didn't cost a penny, and get free one day shipping--yes, you read that correctly--one day! Returns are always free so you can send back anything that doesn't fit right or please you for another reason. Many times they will have sales as well, but you must check prices to see if other websites or local stores are comparable. I have never had a bad experience with Zappos and will continue to shop with them.

I don't know where I would be without zappos! I order from their site at least once monthly. I love the interface and the ease with which you can find and read reviews for items. They also have gauges that show whether the item runs small, large, narrow, etc. This is extremely helpful. Unfortunately, I've had to send a few things back due to size issues, but their customer service is always prompt and I get my money back within the week. I live on the mid-atlantic seaboard and I always receive my shipment within 2 business days of ordering it, sometimes sooner. I also order from their daughter site 6pm.com, and have always had the same great experience I've had with zappos. No reviews on 6pm, though.

This is how every online shopping experience should be! I love Zappos. Free shipping and returns is an amazing concept. I often order 3 or 4 pairs of sneakers and try them on, decide which ones to keep and return the others. If I can buy something on Zappos, I will, even if I can find it a little cheaper on other sites because with shipping costs, Zappos almost always ends up being the cheapest option.

I cannot comment on just one order experience because I have made several purchases over the last few years. I love the free shipping both ways; there is no risk to buying at all.
The customer reviews on the Web site are always helpful; let's you know if the shoes run wide, small, etc. Customer service is responsive and friendly. Besides several images of the shoes from different angles, there are also videos with helpful information.

The website seems a little zany to me, not as straight-forward as other websites but still manageable. While I see that there is no shipping, we all know they just put the shipping charge into the cost of the item itself, seems more of a con than a deal. Good selection though. I am very middle-of-the-road on this place, but I will still be ordering from them, so oh well lol

The best on line shopping. They have free shipping both ways and c also next day delivery at no cost. You can find very good quality clothes and at a reasonable price. I did ship back a couple items and just print label. If u lost receipt you can print one and put in box. Money is refunded in couple of days. Love the site.

Ordered a pair of shoe from this website. Zappos is an amazing website and it gives fast delivery. I received a good quality product. These shoes are very comfortable to wear and fit well and look trendy. Highly recommended.

I love the convenience of trying on shoes at home and getting to wear them for an hour or so to see if they are really comfortable for the long run. Zappos has a big selection, helpful reviews, easy-squeezy free returns, and they are very friendly too. Not the cheapest prices, but worth the perks!

Love their return policy - I have hard to fit feet and cannot buy online without being able to try them on and return what doesn't fit. They also often carry my size so that I don't have to stare forlornly at the empty spot for my size in the store. Never had a problem with returns or purchase or shipping. And they're fast, too! Awesome customer service.

This is a phenomenal company. I have always received my order within just days, and they provide free shipping on initial orders, returns and exchanges. If you want or need to return your item, no need to explain why, and the time period in which to do so is vast. When ever I've had an exchange, I've always received the new item within one-two days! Great customer service, this company cares very much about their customer relationships. They will do anything to make their patrons happy.

I love shopping on Zappos. They have a great selection, so I can always find what I'm looking for. The free shipping and returns make it easy to pick out a few options and return the ones that don't work. I haven't had a bad experience yet.

This company is great! I get most of my shoes from them they are usually here the next day and no problem returning them. If you want to exchange for a different size or style you can call them, they will give you credit and send out the new pair same day and you can print your return label right on their site. Best company ever!

While you won't be finding those 70% off sales people rave about here, you will be finding absolute satisfaction. From simple returns to inexpensive shipping, Zappos should be your primary site for reliable service. Sometimes boredom is pleasant!

I love, love, love zappos! Firstly, as mentioned by so many other reviewers- their return policy is the best i have ever seen. 365 to return your shoes, and free shipping both ways! Secondly, their selection is so wide and expansive- you can find essentially anything on this website. They have many designer brands for a cheaper price, as well. In addition, they make the site very easy to navigate and they also provide you with a feature where you can sign up to receive updates on your favorite brand. For instance, everytime aldo adds new shoe styles to zappos.com, i receive an email informing me of this. It's really wonderful for those of us who continuously buy shoes- especially from one brand.

My advice is this- when it comes to shoes, always use zappos. Their shipping is fast and free, and their return policy is perfect. No other website can beat that. It's no wonder zappos is so popular!

I have used Zappos many times over the years. They have an absolutely huge selection of shoes and clothes to chose from, with great searching and filtering capabilities to compare items, with lots of reviews of items by people who have purchased the item through Zappos. Their prices are consistently good. You can find lower prices elsewhere at times, but if an item is on sale you are unlikely to find it lower anywhere else. They ship very rapidly, and returns and customer service is superb. I always start with them, and frequently order from them, often even if they have a slightly higher price, as I know I will not have a long term problem if their is any issue with whatever I ordered. I know of no better online retailer in this category!

I have bought a lot of shoes from these guys over the years and they always deliver quickly and exchanges are no hassle, no problem. They may charge a little extra, but it's so worth the few dollars more! I bought a pair of shoes on some other site and they didn't fit but it cost me $26 to return them! Not with Zappos... these people know how to run an online store.

I love their selection but I find their sizing to be off sometimes and not consistent between brands. And if you do wind up with the wrong size they don't provide an easy means of just swapping it for the correct size, you basically have to return the originals and then submit a whole new order for the replacements. They really should streamline that process

If you want shoes this is the place to go... Great deals and have anything you need to match any outfit. Only reason I gave it a 4 is because I had an issue with an order before. But I would recommend all ladies to check it out for their shoe fetishes. Lol