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The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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Excellent shop. Good service, honest answers to questions. We will buy more here, the main thing is that the assortment changes and increases.
Excellent shop! Everything is fast, efficient and professional. Recomend for everybody! The product is original and corresponds to the description. Delivery on time! Well done guys, thanks for the job!
I really liked the service, the support service is very polite and patient, they answered all my questions
C'était si facile et rapide. Très bien, service très rapide! Je recommanderais certainement à n'importe qui. Excellent service client.
Excellent service client. Je l'aime absolument! Le service client tel qu'il était censé être. Ils ont une sélection fantastique. Site fabuleux!
Good Customer Service, I brought a pair of shoes from them, they were very comfortable with fair price, I really like it
Zappos est le meilleur site en ligne pour acheter des chaussures. Une fois commandé la livraison est rapide. Le service est super. J'ai adoré la collection de chaussures qu'il a. La qualité est excellente. Vaut l'argent. Recommandé à des amis.
Tiene unos buenos alticulos real mente y baratos Muy buena ropa de marcas que me encantaría comprar?
Excellent customer service, among the best I've had, my Vans shoes arrived with soles already damaged (coming off of the shoes' body slightly), and they refunded me the same day I wrote them, without making a fuss, and they let me keep them. Very appreciated.
Picked up a half company top got it for a really good price quality is very good looks great as usual with end very fast delivery too quality service from the get go.
I am glad that I found Zappos online store for my footwear shopping. They never fail to satisfy my desire of trendy shoes with best quality. Their delivery services are the best. I got my order under 4 working days with safe packaging. Moreover, I also found this site, couponmonger.com/zappos-30-off to grab good deals of up to 50% off for zappos online store.
بالفعل كانت تجربة رائعة جدا ومميزة جدا وقضيت معظم وقتي في تصفح موقع رائع وجميل وصادق وموثوق اتمنى من الجميع الدخول والتفاعل معه
Ordered a pair of shoe from this website. Zappos is an amazing website and it gives fast delivery. I received a good quality product. These shoes are very comfortable to wear and fit well and look trendy. Highly recommended.
Awesome shoes. They feels comfortable and fits perfectly while running. Good material and long time durability.
Zappos is best online site for buying shoes. Once ordered delivery is fast. Service is great. Loved the collection of shoes it has. Quality is excellent. Worth the money. Recommended to friends.
They offer a broad range of shoes. I bought a couple of pairs. They are beautiful, not like others. The design is special.
They should be careful about their shipping timing and customer satisfaction. Otherwise all are ok. Thanks
I was trying to buy two pairs of shoes. Used my debit card and it did not go through. Had to call the 800 (or 866) number. Placed the order over the phone. Everything seems to be fine. Next day since I saw no money coming out of my account, I called and was told that they have some kind of security thing going on and someone should have called me with questions but nobody did. OK. I provided all of the information. An hour later got an email that the payment could not be processed. Called back at 1.45-2pm EST on 11/22 and talked o the meanest lady who said that I'm not giving her correct billing address.?!?!?! There could not be any other billing address for this card! She was totally rud and said she was going to hang up on me and erase the history of this call!?!?! What in the world is this? Called back. Another rep was more accomidating but she did not know what was going on. I asked for the manager. She said that lady who took my order over the phone assumed the delivery address and billing address was the same?!?!? Really? I gave her correct information 2-3 times. She ran the card and said that while it is not approved yet, it should be fine. I went to the bank to make sure the money area there (and they were there). The branch manager could not see a reason why it could not have been denied. I went back to the office to just receive another email stating the payment was not approve again!?!?!?!?!? Called back., Manager sent me to the billing department. They took the card off and input the same card again. Now I have to wait and see if it is going to go through again. It was the most frustrating experience of 30 years. I have placed lots of orders in the USA and Europe and never had a problem! You guys need to train your stuff so that they know how to do their job! If it not fixed this time - forget about Zappos.
Amazing Product. Absolutely Perfect Size and stylish look. The material of the shoes is really awesome. Very comfortable while running, trekking, etc. Every time I wear it, I received endless compliments. The packaging is also good. Good services.
Answer: I ordered twice and that was not the case all brand new
Answer: Yes! I have ordered a few pairs and each pair is 100% authentic!
Answer: I have purchased several pairs of Birkenstocks and I am completely happy with them. From what I've seen, the price for them here is the same as elsewhere. I trust Zappos without reservation and have been shopping here for more then 12 years.