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ZapposReviews 720

3.2

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Zappos Reviews Summary

The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.

This summary is generated by AI, based on text from customer reviews

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Oklahoma
2 reviews
0 helpful votes
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Excellent shop. Good service, honest answers to questions. We will buy more here, the main thing is that the assortment changes and increases.

Date of experience: December 10, 2021
Australia
4 reviews
0 helpful votes
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Excellent shop! Everything is fast, efficient and professional. Recomend for everybody! The product is original and corresponds to the description. Delivery on time! Well done guys, thanks for the job!

Date of experience: December 9, 2021
Australia
4 reviews
0 helpful votes
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I really liked the service, the support service is very polite and patient, they answered all my questions

Date of experience: December 9, 2021
California
1 review
0 helpful votes
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Long story short they sent the wrong product. We returned it in good faith but in the end they claimed we returned the wrong product. Bully move by Amazon and Zappos.

Date of experience: December 7, 2021
Finland
3 reviews
0 helpful votes
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C'était si facile et rapide. Très bien, service très rapide! Je recommanderais certainement à n'importe qui. Excellent service client.

Date of experience: November 18, 2021
Australia
3 reviews
0 helpful votes
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Excellent service client. Je l'aime absolument! Le service client tel qu'il était censé être. Ils ont une sélection fantastique. Site fabuleux!

Date of experience: November 17, 2021
India
2 reviews
0 helpful votes
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Good Customer Service
November 4, 2021

Good Customer Service, I brought a pair of shoes from them, they were very comfortable with fair price, I really like it

Date of experience: November 4, 2021
Australia
4 reviews
2 helpful votes
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Recommandé à des amis.
October 25, 2021

Zappos est le meilleur site en ligne pour acheter des chaussures. Une fois commandé la livraison est rapide. Le service est super. J'ai adoré la collection de chaussures qu'il a. La qualité est excellente. Vaut l'argent. Recommandé à des amis.

Date of experience: October 25, 2021
DO
2 reviews
0 helpful votes
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Me gustaría comprar aquí
September 19, 2021

Tiene unos buenos alticulos real mente y baratos Muy buena ropa de marcas que me encantaría comprar?

Date of experience: September 19, 2021
California
1 review
0 helpful votes
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Excellent customer service, among the best I've had, my Vans shoes arrived with soles already damaged (coming off of the shoes' body slightly), and they refunded me the same day I wrote them, without making a fuss, and they let me keep them. Very appreciated.

Date of experience: September 11, 2021
RU
4 reviews
1 helpful vote
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Credit is often
July 22, 2021

Picked up a half company top got it for a really good price quality is very good looks great as usual with end very fast delivery too quality service from the get go.

Date of experience: July 22, 2021
Pakistan
4 reviews
0 helpful votes
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Great Service
June 4, 2021

I am glad that I found Zappos online store for my footwear shopping. They never fail to satisfy my desire of trendy shoes with best quality. Their delivery services are the best. I got my order under 4 working days with safe packaging. Moreover, I also found this site, couponmonger.com/zappos-30-off to grab good deals of up to 50% off for zappos online store.

Date of experience: June 4, 2021
Turkiye
1 review
0 helpful votes
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بالفعل كانت تجربة رائعة جدا ومميزة جدا وقضيت معظم وقتي في تصفح موقع رائع وجميل وصادق وموثوق اتمنى من الجميع الدخول والتفاعل معه

Date of experience: April 29, 2021
India
16 reviews
16 helpful votes
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Ordered a pair of shoe from this website. Zappos is an amazing website and it gives fast delivery. I received a good quality product. These shoes are very comfortable to wear and fit well and look trendy. Highly recommended.

Date of experience: March 9, 2021
India
9 reviews
0 helpful votes
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Comfortable
February 24, 2021

Awesome shoes. They feels comfortable and fits perfectly while running. Good material and long time durability.

Date of experience: February 24, 2021
India
8 reviews
11 helpful votes
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Best Online Site
February 3, 2021

Zappos is best online site for buying shoes. Once ordered delivery is fast. Service is great. Loved the collection of shoes it has. Quality is excellent. Worth the money. Recommended to friends.

Date of experience: February 2, 2021
NL
2 reviews
0 helpful votes
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Great design of shoes
October 23, 2020

They offer a broad range of shoes. I bought a couple of pairs. They are beautiful, not like others. The design is special.

Date of experience: October 22, 2020
Bangladesh
2 reviews
3 helpful votes
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Good but not the best
October 23, 2020

They should be careful about their shipping timing and customer satisfaction. Otherwise all are ok. Thanks

Date of experience: October 22, 2020
California
1 review
0 helpful votes
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I was trying to buy two pairs of shoes. Used my debit card and it did not go through. Had to call the 800 (or 866) number. Placed the order over the phone. Everything seems to be fine. Next day since I saw no money coming out of my account, I called and was told that they have some kind of security thing going on and someone should have called me with questions but nobody did. OK. I provided all of the information. An hour later got an email that the payment could not be processed. Called back at 1.45-2pm EST on 11/22 and talked o the meanest lady who said that I'm not giving her correct billing address.?!?!?! There could not be any other billing address for this card! She was totally rud and said she was going to hang up on me and erase the history of this call!?!?! What in the world is this? Called back. Another rep was more accomidating but she did not know what was going on. I asked for the manager. She said that lady who took my order over the phone assumed the delivery address and billing address was the same?!?!? Really? I gave her correct information 2-3 times. She ran the card and said that while it is not approved yet, it should be fine. I went to the bank to make sure the money area there (and they were there). The branch manager could not see a reason why it could not have been denied. I went back to the office to just receive another email stating the payment was not approve again!?!?!?!?!? Called back., Manager sent me to the billing department. They took the card off and input the same card again. Now I have to wait and see if it is going to go through again. It was the most frustrating experience of 30 years. I have placed lots of orders in the USA and Europe and never had a problem! You guys need to train your stuff so that they know how to do their job! If it not fixed this time - forget about Zappos.

Date of experience: October 22, 2020
India
2 reviews
2 helpful votes
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Good products
September 10, 2020

Amazing Product. Absolutely Perfect Size and stylish look. The material of the shoes is really awesome. Very comfortable while running, trekking, etc. Every time I wear it, I received endless compliments. The packaging is also good. Good services.

Date of experience: September 9, 2020