Zappos

I head about zappos when I was recommended to read their book and I have to admit that they follow what they preach in real life. I was surprised to truly encounter great customer service "by the book" when deciding to make my first purchase and I have been a super loyal client ever since :)

SKU ******* Dockers Beacon, they show that the width sizes are W & EE. That shoe isn't produced in EE. I just returned the 3rd mistake in a week. Each time thru chat or phones calls, I was assured that they would correct the problem, only to receive the shoe in the wrong size W. Pretty poor! I doubt I'll be shopping with Zappos again. Do some shopping before buying here!

So I had a pair or shoes that I didn't really like once I got them (go figure) not a big online shopper but I knew the risks. As someone using Zappos for the first time I was super happy with the CS level to understand what my options were, it really takes away the fear from shopping online, especially for shoes. Great job guys.

Great selection of products, quick shipping and a super return policy! You won't find many (if any) discount codes but you will get a quality product, free shipping and free returns. Customer service is excellent too!

No doubt a 5 star experience. I ordered sunglasses and a travel bag from zappos. Of course the customer service was incredible. I didn't end up having to need the 365 return policy benefits, but it was a nice relief to know it was there (and still is there) in case anything happens. Big 5 star thumbs up.

Shopping here is just like shopping at the store. They're as fast as others claim. As far as pricing, they're not exactly the cheapest. They make up for it with awesome service, speedy delivery and a large inventory. I know I sound like a "zappos robot", but it's all true! I know because I've experienced it all myself.

If you have wide feet, narrow feet, long feet, short feet, or feet in general, Zappos has exactly what you need. They have the best selection of any online shoe store I have ever visited and their customer service is unbeatable. I very rarely find identical shoes on a different website for a slightly lower price, but the free shipping makes up for that potentially slight issue. When you order from Zappos, you get your shoes almost immediately. If you have to return your shoes, you get your refund or credit almost immediately. And with a whole year to decide whether or not you want to keep your purchase, it's impossible to get stuck with something you don't want because you got too busy to return it in time.

A+ all the way!

I agree with the other reviewers who said that Zappos used to be great but that service had deteriorated. I spoke with a customer service person identified as Kimberly, and she was incredibly rude. That would never have happened in the past. Also, their web site has a lot of new issues; after trying to help me with a site glitch for 20 min, the tech person said, 'This is an ongoing issue.' -- I said, 'At the Zappos end?' and she said yes, that lots of people had the same problem. -- Too bad, because next to LLBean, Zappos used to have some of the best service and the best web site. Goodbye to the good Zappos, alas.

I really like this site. I have bought several pairs of shoes from them. The customer service is awesome. I remember one time I called in and I was needing some boots. It was really cold in my area and we were getting a lot of snow. The customer service rep had my warm boots delivered by Fed Ex so I could get them really quick.

Zappos has excellent customer service. I ordered sandals, which are very comfortable, leather uppers, and Very beautiful designed, they'll always FIT. All the straps on the shoes are adjustable. I like it.

I have never had a better shopping experience. They are helpful, expedite free returns and have been a positive experience. I loathe malls and am so busy I rarely have time to shop. Zappos is they perfect solution for people with busy life styles who want nice clothing.

I bought these foot Moccasins because I am very active, with a lot of walking and getting around in my job. These are great shoes. They are very comfortable fit, good quality and look great. I have not had any problems with them at all and have worn them many times without issues!

I have particularly wide feet, so I was wary of buying shoes online. However, I finally took the plunge in 2016 and ordered two pairs of black dress shoes to try, each in two different sizes. They arrived very quickly and in great condition. I decided to keep one of each pair and sent the others back. The refund process was so quick and painless... I definitely recommend Zappos to anyone.

This is the best site ever! Great customer service and products. Great sales when you can catch one, but I have spent small island nation amounts and zappos. Zappos has the best couture collection as well and reasonable items.

I have only had good experiences with this company. I highly recommend. It is wonderful to be able to order 10 pair of sneakers to see which is the best and then return the rest - or all of them -- with no shipping charges. I have bought several shoes from them and returned several as well.

My Zappos strategy: I buy 10 pairs of shoes, try them all on, and then ship them all back except for the one I want. I know it seems like I'm wasting their money, but I buy more shoes that way and it's sort of great. Zappos isn't so cheap but I guess that's okay.

I have buy flats shoe from this particular online shopping site. One of my cousins recommended this to me; she is the permanent customer of this site. They are delivering the item within 3 or 4 business days. This is really appreciated; most of the shopping site makes some delays at the time of delivery. Great service!

Amazing customer service, on time returns, and high quality products.
I shop online because I am a busy Mom of 5 kids. I have experienced all types of customer service from the various online stores that I deal with and Zappos surpasses them all in terms of quick processing / shipping / delivery, and superior customer service! Way to go Zappos!

Zappos is one of my favorite online "go-to shoe-store". I love the variety and reasonably priced shoes which Zappos have. The customer service representatives are extremely efficient and very personable. I recommend Zappos to all of my friends and family. Try Zappos, you will not regret it!

While utilizing the latest technologies, Zappos still seems to believe in "old fashioned" customer service. Their return policy can't be beat (reflected in merchandise costs). Their telephone support is OUTSTANDING with very short waiting times. The phone support personnel are also very polite, effective and a pleasure to deal with. Kudos to Zappos!

Items always arrive quickly, if there's ever a problem they take returns FREE of charge! (this is a huge plus for online shoppers!) Returns are processed quickly.

I am always pleased whenever I shop here.!

I am a VIP member so I get free overnight shipping and free returns. I love their service and selection. I have to admit that their sales may not be as good as other sites so I will only buy from here if I know that I can't get it cheaper elsewhere. For example, Uggs are never on sale so I will def order from Zappos and get them the next day.

I am a bit concerned now because I got an email last week that their system got hacked. They are asking all their customers to change their password and if we use the same password for other sites to do the same.

You keep sending me requests to review this site. I don't know why. The site has only gotten worse. It looks like every other site out there and it has horrible navigation. The navigation is so generic that is is very difficult to drill down to exactly what I am looking for. You should just stop asking me to review this site or change it drastically.