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    Zappos

Zappos

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3.0 (722 reviews)
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Overview

Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.

Positive reviews (last 12 months): 25%
Positive
3
Neutral
– 0
Negative
9
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17
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How would you rate Zappos?
Top Positive Review

“Excellent Customer Service and Selection”

Rekhmir S.
4/2/24

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

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Top Critical Review

“BUYER BEWARE”

Bruce B.
11/7/24

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

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Reviews (722)

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Reviews that mention popular keywords

return policy (61) customer service (194)
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Carolyn B.
New Jersey
2 reviews
0 helpful votes
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“So reliable”
January 1st, 2017

Easy to order and easy to return. A reliable company

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Fran S.
France
2 reviews
1 helpful vote
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“Shoes shoes shoes!”
January 14th, 2013

Shoes shoes shoes! This website is dangerous! Great shoes at affordable prices.

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Marie C.
Florida
5 reviews
5 helpful votes
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“Buy a lot”
October 8th, 2015

Fast shipping fast free return fast refund a little pricey

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Thomas C.
Australia
2 reviews
15 helpful votes
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“Shipping always on time.”
September 4th, 2015

Shipment is always on time. They never let my down. Keep it up.

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Travis I.
New York
5 reviews
4 helpful votes
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“Best customer service you'll find!”
July 2nd, 2015

I have always been amazed by Zappos. They are one of the best at customer service.

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Rusty S.
California
3 reviews
3 helpful votes
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“Used to be great”
July 1st, 2015

Their sales are weak now and most stuff is full price.

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Jean H.
California
24 reviews
28 helpful votes
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“Always been a good place to shop online”
June 13th, 2015

Zappos has always been a good place to shop online.

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Barry K.
California
10 reviews
10 helpful votes
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“The Best!”
May 20th, 2015

This store is the epitome of customer service. WOW!

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Weili Z.
Illinois
2 reviews
3 helpful votes
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“Excellent customer service”
November 24th, 2010

Excellent customer service. Wonderful choices. Love it.

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Londa J.
Virginia
6 reviews
17 helpful votes
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“FAST AND FABULOUS”
October 6th, 2015

Fast delivery, exactly as described awesome return policy...

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Marilyn F.
Canada
6 reviews
6 helpful votes
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“Wish they shipped to Canada”
September 20th, 2015

Love Zappos. Just sad they stopped shipping to Canada.

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Nancy G.
Maryland
6 reviews
32 helpful votes
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“Great service!”
October 25th, 2015

What a grea way to shop! No hassle purchases or returns. Prices high.

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William S.
New York
5 reviews
8 helpful votes
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“Ordered shoes and got wrong size”
April 17th, 2016

Ordered some shoes but the wrong size came. Guess I should not do shoe shopping online

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R M.
Maine
2 reviews
11 helpful votes
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“Great customer service and products”
September 3rd, 2016

I've ordered from Zappos multiple times and am always pleased with the outcome.

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kristie b.
Michigan
1 review
0 helpful votes
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“Excellent and very kind service”
August 31st, 2016

They handled my matter in the fastest, best way... I am so very happy with this company!

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Harry C.
North Carolina
2 reviews
9 helpful votes
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“Good services”
August 1st, 2015

Services of Zappos are good, but they can improve more.

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Deborah K.
Arkansas
9 reviews
0 helpful votes
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“Pricey, but good service and good shipping times.”
July 26th, 2015

Always pricey in my opinion, but otherwise, very good online seller.

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karen m.
New York
2 reviews
4 helpful votes
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“Very fast shipping”
January 15th, 2016

Very fast shipping. Love the return policy as well.

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alison h.
North Carolina
2 reviews
0 helpful votes
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“Amazing shipping”
January 15th, 2016

Great shipping. I love how fast they are with every order. Keep it up!

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Mark P.
Illinois
2 reviews
10 helpful votes
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“Always a positive experience”
January 10th, 2016

All buying experience in Zappos has always been positive. They have great customer support.

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Saud A.
Pakistan
26 reviews
15 helpful votes
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“Nice variety”
January 6th, 2016

This site has nice variety of clothes that's amazing for me.

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Thumbnail of user mindyl4
Mindy L.
Canada
3 reviews
1 helpful vote
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“No nonsense returns”
May 8th, 2015

I like their return policy. No nonsense, and they include a shipping label. What could be better?

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Sam K.
France
8 reviews
192 helpful votes
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“Nice”
December 21st, 2015

I ordered pair of shoes form them some time in the past. They were very nice quality

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Patty C.
Kansas
2 reviews
5 helpful votes
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“Quick”
May 24th, 2016

Always good about shipping and returns. I love Zappos!

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Thumbnail of user sharrone2
Sharron E.
New Jersey
2 reviews
0 helpful votes
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“Always great.”
January 18th, 2021

Great returns and exchanges process, good prices especially when you find coupon codes.

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117 reviews are not recommended

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Zappos is a leading online shoe seller and is owned by Amazon.com.

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