Zappos

I ordered shoes 10 days ago and they still haven't shipped. Zappos used to be better with shipping times. I contacted customer service and they couldn't tell me when they will ship and they wouldn't do overnight shipping to make up for the lost time. Disappointed in Zappos and probably won't use them after this.

This is a great site for a shoe addict like me haha. If you make 2-3 purchases a year, you are considered a VIP and they send you significant discount promo codes. I just got one for $30 off! No strings attached. Awesome, I love it.

I'm very picky about my sneakers. I only buy Etenies, and they are one of the only places where you can still find them. Prices are very reasonable and don't cost any more than they would in a typical store. Shipping is very fast and customer service is excellent!

I called to purchase a pair of shoes for my mom for her birthday. They were able to locate my order I had placed 3 years ago, and help me to order the same shoe, since they have been her favorite I was able to order in correct size and same shoe. While placing order I mentioned these shoes were a birthday present. The lady helping me asked if it would be ok to send a birthday card to her with her shoes. Wow, everyone in her department signed this card and wrote something incredible. My mom loved her shoes, but absolutely loved receiving their card. Thank you zappos for making my moms birthday amazing, and for helping me to make sure I ordered the correct shoe/size!'

I wanted shoes from them that they did not have in my size. So, I called them to inquire about a backorder. They said I could wait or buy it from somebody else right now. They found the shoes in my size at a competitor site, and then gave me the contact info. Awesome service! I will always check with zappos first.

Wish I could give them 10 Stars, they stand behind what they sell, will ONLY purchase my shoes from them. Keep up the great work. You guys ROCK. Sent my replacement shoes out to me in one day, yes one day

Talk about good service. Zappos store had exactly what I was looking or. I did not trust online shops but this one proved me otherwise. There was a very wide selection to choose from and I dod not have a hard time. What I bought did not dissapoint me. I will still be checking just to be sure. Anyway I am grateful for the great service.

I ordered a gift for my son from Zappos. When I found out that it wouldnt be delivered on time, after being assured it would, I contacted Zappos. Their customer service rep bent over backwards to get that gift to me on time, and then sent me some wonderful gifts to make up for the inconvenience. I cant say enough good things about Zappos. A true stand up company and one that I would highly recommend to anyone.

I have ordered from this website multiple times and have always found them very customer friendly. They are helpful with orders, ship quickly (usually overnight!), are fantastic with returns and credit my Visa quickly. The quality is always fantastic as is the communication! I decided I needed trailrunners as backup shoes to my hiking boots a few days before I was to leave for Peru to backpack 26 miles to Machu Picchu. Zappos.com was fantastic about this, shipped me the shoes overnight, and the customer service person then sent me a note with well wishes for a fantastic hike to Machu Picchu! I wish all websites were like Zappos.com! I'd recommend this website to everyone!

The only thing that is good about zappos now is the line of narrow ladies shoes they offer. Their prices are no better than brick and morter stores, and in some cases higher than other on line places.

I love their on the spot (as in immediately on the website) able to tell you if there is any more in your size left. Got great shoes, great price, got them quickly, and I didn't have to worry if they didn't fit because I can return them and they will pay. 1 year to return them. If I had to it'd be on my time not theirs... that's great! Shoes came and they fit great and they are comfortable! That's great for your pair of wedding shoes :D Definately buying from them again! P.S. I hate shoe shopping and I love this place. YAY

I have ordered from this company several times and have never had any problems. The last couple of times, they have even upgraded us to free overnight shipping. This past time, had to return a pair of shoes I ordered for my son, had absolutely no problems and received excellent customer service. I would definitely recommend this company for purchasing shoes online.

Zappos is like a miracle here. They are not only providing the best shoes for the best price but they also have one of the best customer support of all. You can chat easily with them and they are really friendly. This is what really matters now in the industry. Go, Zappos!

I bought three roxy sandals from Zappo since 2009. Still wearing them until now. Love their fast shipping and never need to return the stuff so far. Very good service and resonable price. Support this website+++

Excellent! Never any problems encountered. Usually place an order and receive it 2 days later. Quality of shoes are usually great! Returns, if there are any, are usually easy to do. Love, love, love this company! And most importantly, there is a LIVE person to speak to if the need arises. Alot of online companies can learn from this site's customer service procedures!

Free shipping? Count me in!

Anyone out there scared to leave their home? Well, look no further! Zappos ships free, and fast! I love their customer support team, their products are aewsome.

Downside: Too expensive. I am looking for bargians. But. If you order 10 pairs of shoes, try them on, and then return all but one, it's as if you've gone to the store and you didn't have to leave the comfort of your own home.

Overall: Totally' awesome concept!

I love shopping at Zappos.com. They have the best prices and quality on shoes and clothing, and they always deliver fast and hassle-free. Their website is easy to navigate and their customer reviews are helpful. Zappos makes online shopping fun and convenient.

I love this site as so many shoes i love vary from size to size and Zappos shipping program makes it so easy if you get a shoe that doesnt fit correctly or needs to go back for another pair. I love when I call I get a real US human and the prices are very competitive. I hate to say I now goto neiman marcus, try on shoes i love then go eat and see if zappos can beat the price and I usually always end up buying from zappos.

Ordered a pair of shoes with a Zappos gift card. Ordered was cancelled and I was locked out of my account due to "suspicious activity." Took over a week for customer service to reply after I contacted them twice. Still not resolved and never got my account or gift card back!

I bought a pair of shoes from zappos.com and was happy when the shoes came 3 days later! I didn't have to return them, but if I had to, the returns are free. The prices are super cheap, and there's a really good selection.

I like this store of all the stores that I have gone through so far. What I like the ost is how they reply to their customers. They were so frendly with me when I had some questions. At the end of it I got what I wanted at an affordable price and I am glad. Will be seeing them again soon.

I've been using this platform for a long time and obviously buying things from here. They have a huge selection of the new line of shoes. And the consistency of the product is excellent. They also offer products on time and also outstanding overall customer support.

I've been shopping with Zappos for a few years now and they're always the first website I go too! I would order clothes/shoes at 5pm and receive it the next morning by 9am! And free shipping too! Customer service is always great when wanting to do returns. Great online company to shop from, never had a bad experience.