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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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I can find my size in a style I actually like. 10 WW is hard to find! I always order from them. This place is great + free returns if there are any problems!
I ordered a gift for my son from Zappos. When I found out that it wouldnt be delivered on time, after being assured it would, I contacted Zappos. Their customer service rep bent over backwards to get that gift to me on time, and then sent me some wonderful gifts to make up for the inconvenience. I cant say enough good things about Zappos. A true stand up company and one that I would highly recommend to anyone.
Easy returns and no BS with this company! A++++ all the way. I have been ordering since 2012 without an issue
I bought the wrong size pair of shoes and chatted with someone for an exchange. The very next day I got the right size and all I had to do was send the old ones back with the return label they emailed me. No extra expenses or shipping fees. Plus I got the shoes I wanted for a great price. Will one hundred percent shop here again
I brough a pair of of 2inch heels, which ihavent been able to fine some, that fit and wasnt tight, these where perfect i could walk in them and still comfortable, and the service was great, i will order more shoes in the near future
This company does everything right. I couldn't be more satisfied with everything from selection, shipping, return policy and customer service.
Amazing customer service, on time returns, and high quality products.
I shop online because I am a busy Mom of 5 kids. I have experienced all types of customer service from the various online stores that I deal with and Zappos surpasses them all in terms of quick processing / shipping / delivery, and superior customer service! Way to go Zappos!
Ordered sandals and never got them delivered. Sent customer service a message, told them what happened. They ended up sending me a pair and gave me a refund!
I shop at Zappos around the holidays because the prices be ok then some item are just not the right price at times. I would recommend to a friend
I love to buy from this company. Everything about them is stand up! From buying to returning if need be. Never a hassle!
Amazing online shoe store. The customer service is amazing, the shipping is amazing, all are amazing! I am now a loyal Zappos customer, 90% of my electronics are from Amazon and 99% of my shoes are from Zappos.
Who couldn't love Zappos? They have everything you need in shoes and I accidentally ordered my Husband's Naot's clogs in the wrong size and they resent me the right size and they were there the next morning before I even had a chance to ship the others out! The free shipping and how fast it is just amazes me. Customer service is so polite and I have ZERO complaints! I recommend them to everyone.
I have been a loyal Zappos customers for several years now. I have a love for shoes and their site just is so easy to use and has such a great selection! I have very small and wide feet so shoes are tricky for me. With Zappos I can order a bunch of shoes, try them on in the privacy of my own home and then return what I don't want easily for free. I have had a few instances where I received something damaged or it was poor quality and got damaged too quickly... Zappos has never failed me as far as continually impressing me with their high level of customer service and integrity. They trust their customers and respond promptly and are more than fair. Love Zappos!
Ordered two pairs of shoes and took over 4 days to just process the order. Unbelievable! Could have gone to half dozen other outlets and had the shoes shipped and delivered in that amount of time.
I have been a Zappos customer for a long time and they never fail to amaze me. I bought a pair of Chuck Taylor gym shoes and wore them for about 3 weeks. The shoes are absolutely adorable but they kept rubbing my smallest toe in both shoes. I tried putting tape or a band aid on the inside of the shoe where the seams were sewn but the shoes kept irritating my toes. I returned the shoes back to Zappos to see if the manufacturer could repair the large seams inside of them. I wasn't looking for a return or money back (since I wore them) but was merely trying to get someone to possibly cut or repair the seams on the inside of the shoe. Zappos credited me for the purchase with no questions asked.
First time ordering shoes online and was really happy. I will use them again for sure. Their return policy also helps.
I filled out an app and was told by C Wingfield I didn't fit in with the young people or there culture. Lol lol what a crock. And if I wanted to for the last time wait 6 months. That company thinks it's the royal family. And they quality of goods are far from it.
I love Zappos! I have been using them for years. The shoes come super fast, no kidding. I have placed an order and received them the next day on my doorstep! Fantastic! Also, free shipping BOTH ways. How could you possible go wrong? Unless they are out of your size. But even then they will let you know when it's back in stock. So for many more years I plan on shopping with Zappos!
Love this site and phone service! Never a long wait. Shoes arrived quickly. Quality customer service! What more could I ask? They make me want to spend more money with them! Excellent all around service!
These guys have been very helpful sorting out my shoe orders, I don't always get the right size but they're very patient with returns and making sure things are done right in the end.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members