ZapposReviews 187

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

Their vast selection, speedy delivery, and top-notch customer service make every purchase a delight. Shopping here is always a win-win experience!

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

I placed an order for a pair of Brooks tennis shoes on Feb. 25. They said they would be delivered by March 1. I called on March 2 when the shoes still had not arrived and online my order still said "processing". Nobody could see if my shoes had been shipped or not but said they should arrive by March 4. They told me there were no more in stock, but that the pair I was waiting on could be one of the ones that had been in stock. On March 3, they sent me an email canceling my order and telling me it would take 2-10 days to refund my money and sending me a $15 coupon. I am still waiting for my money to refund. On the phone, they assured me if it had to be canceled, they would "take care if me". I can assure you that sending me a $15 coupon and taking forever to refund my money is not "taking care of me". Buyer beware.

I called to get help with an order i placed using a digital gift card i received as a gift. After i spent days searching the site for my price range and style, i finally picked 2 pair. The sale had ended by the time i could make the purchase. So the total went over the gift card balance. When finalizing the order, my gift card was not used, and my debit card go charged the full amount.
After calling to correct the issue, i learned that instead of reversing the charge and recharging my gift card, i have to send the shoes back, wait for my refund to process, before i have to go and reorder the shoes a second time and wait for them again.
Im very irrtitated with this. Very imnconvienent and the lady on the phone was not very friendly at all.
If i didnt have a gift card. I would not be shopping with zappos.

As major new customer I purchased a pair of New Balance shoes and all was in order they came brand new w/labels! I placed a second order and it was very obvious that these shoes were worn before with no labels, crimped and tied shoe laces, even one of the heel cups was creased. When brought to customer service agents attention there was total disregard!
I am out $100. For this company and I. Will never buy from them again!

I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them.

Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice. No text no email, no change in order status. If I never called them I'd be looking for a truck each day.

Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.

Ordered a pair of shoes with a Zappos gift card. Ordered was cancelled and I was locked out of my account due to "suspicious activity." Took over a week for customer service to reply after I contacted them twice. Still not resolved and never got my account or gift card back!

Dealing with them is terrible. If you get the wrong product, you're out of luck unless you ordered direct from them.

I love shopping at Zappos.com. They have the best prices and quality on shoes and clothing, and they always deliver fast and hassle-free. Their website is easy to navigate and their customer reviews are helpful. Zappos makes online shopping fun and convenient.

This is second time I have bought something from them which once again came quickly after placing order, and which fitted me perfectly. I will use them again and again. Great service, Great products.

Very effective and efficient process, professional assistance on first order was amazing, ordered items turned our perfect, delivered as promised.

Ottimo negozio. Grande scelta di prodotti, prezzo ragionevole, personale competente. Sono rimasto piacevolmente sorpreso dal periodo di garanzia.

Very comfortable, quality and lightweight shoes. I finally found what I've been looking for for a long time. Thank you!

I had a positive experience with Zappos. I like that they have a large selection, fast shipping and great service

I want to say thank you for your excellent service and the best attitude towards customers. And of course, the quality is just on top

Thank you for your wonderful work, I make an order not for the first time and very satisfied, oversized excellent delivery fast

Thank you for the promptness. I liked everything.
Advantages: It is sewn qualitatively and fabric is qualitative, the Size approached.

The service is good, the order was completed within the specified time, delivery on time, the managers are attentive and polite.
Advantages: It is sewn with high quality, the size corresponds